First U-Haul sent to a location that didn't have mobile pick up even though the guy had me switch places the day before. Was on the phone for almost hour trying to find a new truck. Got to this place called the lady to tell her my truck was checked in and she started "mhmm" me in the phone because she told me I should've came inside even though I did mobile drop off and pick up.
Jazlyn W
Customer Reviews for Ivory Mims Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The U-Haul app Pickup was not quickly providing us assistance, and we fortunately had the employee of the business still there to assist us after hours. The after hours pickup per the app was very disappointing
DARRELL BThey charged my card 30 extra dollars cause I was like 10 over mileagevwhich was 89 centba mile
Simone KAll is good
BRENDA RThe lady that works the desk is so helpful and sweet everytime we came back love that !
ROBETTE HGreat customer service I received at this location
ANNETTE GLoved having a cargo van in the city
WILLIAM GI love that location, the lady has an excellent costumers accommodation and she's very knowledgeable on her job. She take her time to teacher me on how to do online. She's very friendly I felt at home even it was my first time I rent a haul. Thank you...
HILDA DPicking up the truck was fine, though the location felt unsafe with inadequate lighting. The cab of the vehicle was really dirty, smelled like cigarette smoke, and had a broken dome light so I couldn't see anything. The storage part of the vehicle, in contrast was clean and there were no issues. It felt like the vehicle overall had not been maintained in a while. It didn't handle well, had dim headlights, and was really shaky. I had issues uploading photos for the pick up and return. On the positive side, it was easy to locate the key... Overall not a great experience, but got the job done.
Sarah BMake sure there's a backup camera or at least sensors. No dolleys were available and the truck is a real mess
NIKKA MI genuinely appreciate the help i received from the young lady .
DOMINIQUE JThe woman who owns the facility was very helpful and nice.
EILEEN PThe only problem I had was trying to self check in . I never got it done because it would say it couldn't find me and kept sending me back to home.
LASHANDA Amuch appreciated being able to check in early for my schedule appointment.
Sharion NKaren was very knowledgeable, efficient and helpful!
Budd MI don't understand why you have to use an app to log your return into. The app was very frustrating for me. I could not get in. I called U-haul to get assistance and was placed on hold for over 25 minutes. I finally just hung up the phone and left. Ms. Karen at 71st and Prospect was very kind, professional, and patient with me. I thanked her for that.
Jacqueline WWe had asked for blankets but none were provided.
Stephen BYou should be able to refund the mileage that wasnt used when renting the truck
Alejandra JThe in store agent was very helpful
ANNETTE SThese people are crooks and they closed out my reservation and I paid my bill… then I get email saying I owe them money. I called up there and the lady said that they needed to charge me for 3 days, I've paid over $1300 and you gonna nickel and dime me. Please stay away
Nicholas WExcellent service à la clientèle
Niesha WThe customer service rep was amazing. She helped me with everything that I needed and the whole process was quick. I'd definitely recommend this location
Christopher HThe manager at the location was very knowledgeable and helpful through the pick-up and drop-off process. The entire experience was pleasant and seamless!
Andrew PWhile they did not have the equipment we wanted, they were prompt, helpful, and friendly with checking the truck out to us. The truck was ready and clean. The return was completed on line with ease and they released the difference back to my credit card the same day.
Jamaine AThe staff was friendly and professional.
Tony JI had some issues with getting the key after hours and had to call Customer Service. The lady I spoke with should NEVER work in customer service. She was mean, rude and just plain nasty.
JudNiece HGoes out their way to help locate a rental vehicle that fits your needs very friendly and polite love this place.
sheryl PLot is small, counter worker was excellent
DANIEL GThis location is ALWAYS prepared and ready for pickup. They are friendly and professional. I book with them every time because they are the best office to deal with and have the best customer service around!!
Melodie PEverything was great!
Melodie PThe woman at the desk was very kind and helpful. The whole process moved quickly too.
Shanna JSo kind!
Hailey OThe lady at the front desk is really nice. My issue was this location did not have any of the extra stuff I requested online.
Yvonne CDid not have a jack to remove the inclosed trailer and I hurt my back removing it. No one was there to help the lady said she hurt her back last time she helped too . Have your places equipped for needs .
David BExcellent customer service my 2nd time renting from this location
Joseph WExceptional customer service great customer care. I'd definitely recommend this location.
Derek JI was greeted and helped by the owner and she helped me understand I got the wrong size truck so she helped me extended my time at no charge. I signed the papers not knowing I would go a little over the mileage but the sad thing is I was charged $35 over what I signed for even after filling the gas tank up. Nothing against this owner but I will definitely use Uhaul again for my next move since I have never been charged over when I use rentals or any moving trucks.
Robin AFriendly customer service
kim gThey over charge my card 400 that I'm still trying to get back and I only had it for 5 hours..
REASA SNot a thing. The custom service woman was super nice and helpful.
Kathryn DExcellent customer service. I appreciate the young lady who helped us. She went above and beyond in making sure we were provided for.
Ester HFilthy! Weeds everywhere mud ponds trash everywhere and they tried to scam us by doubling the miles used, thank goodness we took pictures of the odometer at the check out and when we returned it. Never again, total trash
Dennis HI will continue to use this company for my moving needs as long as they're open! And will recommend Ivory Mims LLC to all Mt friends and family.
Dia MMs. Karen Thank you and the staff for your assistance. The atmosphere is pleasant.
Brian WThe customer service given made up for the sketchy neighborhood and small location.
Rachael KI was very pleased
BETTY R