Le client n'a pas laissé de commentaire.
Alexis B
Customer Reviews for Lithia Springs Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I had the pleasure of working with Ms.K who made me feel very welcomed when I walked in she has a great personality easy to talk with she explained everything to me on the rental very professional and all smiles!!!
JUNE PCustomer service was excellent! This was my second time utilizing this location's services!
DONNIE SMake sure equipment requested is in working condition. I've never seen a flat tire on doly. Management team at this location is amazing.
CLARONZA NGood job!
Omar KWonderful staff.
Ashaki EEasygoing
EVANELL PRep you me in and out fast. Very courteous and friendly. She was very informative, thank you for your help.
Khang DMake sure there is fuel in the vehicle and not 1/8 of a tank. To have to put fuel in the truck before you can start is time consuming.
IRENE AThe owner was so nice! I don't know her name but she was amazing! Merci.
Chelsey HVehicle was in excellent condition. Customer service at this location was efficient and excellent.
Dameian WThe truck was dirty and had not been clean on the inside of the cabin. No gas and just had enough to get to the gas station near by. Not maintain.
Lillie WThanks for the Excellent Service!
Marie HImprove your pick up truck after hours methods. Also my reservation was for 4 pm, I was running behind. I called and told them I was going to be 30 mins late. I don't know who answered the phone the first time but they told me they could only hold my reservation until 4:30 and if I couldn't make it there they would have to cancel it. I called again I got another female on the phone. She said that they was okay and the reservation holds for 24 hours. Then the ladies in the office was walking out of the door as I was leaving. They said you have to use uhual mobile option. They left. As I started the process it informed I owed a few from a move I did 4 years ago. I have only used uhual for all of my moves. I have moved 3 times since then and was never charged. However I needed the truck that night to move in. I had to pay unexpectedly $400 plus the $104 for my truck. Needless to say. I will not use uhual ever again. Bad customer service; my moving process was delayed by 3 hours due to me unable to access the truck keys due to glitches in the uhual after hours mobile app.
Jennifer FThe check tire system light came on upon my return to the drop off. It was a stressful drive because the tires did not appear to be loosing air so I was concerned something would happen while driving back. Thankfully I made it safely back & I would rent uhaul again.
Belinda GThe rep at the time of my (I'm sorry I don't remember her name) rental was extremely helpful and very professional. I appreciate the service!
Leroy HIn my opinion, you are doing great, keep up the great work, Thank you.
MOSES WExcellent service à la clientèle
J'urmaul TPersonal interaction. No downloaded apps. No "take a picture and upload" nonsense. You didn't have the dolly I requested. The instructions were unsent/unclear. Your customer service options are a joke. It took forever to even talk to a real person. Once I got to a person, they wanted to transfer my problem. Your phonemenu systems have 0 options to account for actual problems, only new orders or modifying existing. Overall, I will never use Uhaul againnot will I recommend it. Your business model is a joke. Fpr a company designed to make things "easier"on every day consumers, you didnothing but add incredible stress to an already stressful day. I don't even have words to describe how much of a joke my experience with your "service" it really was.
John MTruck was filthy and roach infested , this truck is extremely raggedy, loud knocking and has not been serviced in God knows how long. This was the absolute worst truck ever in the history of my renting with UHaul!
Sierra WBottle water in each uhaul would be nice .. work hard and water goes well together
Terrence CI rented the truck for a day, it was due back on Wednesday morning at 9 am. I dropped off the truck Tuesday night at 6:30 PM. I got a message from UHaul on Wednesday afternoon asking when I was going to drop off the truck. I told them I dropped it off the night before. I checked my bill and I was charged for a two day rental not a one day. I called and it was verified that I returned the truck on time. The billing was suppose to be corrected, I received a second charge for the correct amount of 99.74, but I was supposed to have received a credit of $132.86. For the over charge of 99,74 and 33.12. So far I have a receipt for the credit but credit was not given to my credit card.
Kevin BGreat truck got real good gas mileage
kyle uJordan was so professional and efficient and answered all my questions! The truck had trash inside but other than that I'd rent from this location again
MonToya BI think my experience was 5*:s y'all went far and beyond to help me and make my move easy , I had only rented for a short time to get what little was left from what my movers moved , not realizing that my movers forgot to take anything from my basement so I needed to extend how long I needed it for and was so easy to do just called and they did for me in less than 2 mins , very nice and understanding and on top of a that I somehow lost the key to the truck so as you can see my move was already hectic enough I didn't need any more problems , U-Haul sent someone out asap and made another key and problem solved , thanks U-Haul y'all were fantastic
Michelle JJordan was awesome and quick and very professional very nice and smooth rental 5 stars in my book
Cordele HGet larger carts for customers to use when transporting their boxes from uhaul to storage
Felecia HIt was a smooth transaction, beside the fact I ask for a dolly and it wasn't in the truck.
CYNTHIA CCould have had a dolly… not sure if the short truck uhauls come with one but just saying. Other than that I enjoyed the entire process especially the return process on a day y'all were closed. Very easy with my iPhone.
King LThe equipment i order was not available the day of the move. The truck seem like it was struggling though it was very clean.
Crystal TVery nice ladies! Quick service
Anthony WI had made the reservation with furniture pads that were not in the truck at pickup.
Daniel TI came to the location a day before reservations because it was not showing in the app that I reserved & the location was closed on my rental day. I was told it will pop up on your day of arrival. Short version I stayed on the phone with tech support for 2,5 hours trying to get the truck.
SHARESSA CThis location was fine. It's the overall experience that was TERRIBLE. On hold with customer service for an hour. Your website not working ever! So you can't make a reservation online. Your company is the least user friendly I have ever experienced
WILLIAM RThe associate behind the counter was great. I just wish I had an choice for insurance and not be shocked when I received my bill
SAMANTHA LComing in to pick up the Uhaul truck the man was nice. Dropping off the Uhaul truck the lady was very rude, she left me standing at the check counter. She closed the window never checked out the truck, she was evil I will never come back in that place again because of her.
Angela HMy experience indicates the Organization is not well coordinated in terms of 1. The lengthy times you keep customers like me on the line waiting 2. After waiting for so long, I was automatically rerouted to anther customer agent only to start the whole process of explaining the reason why I called. That didn't seat well with me at all because I had other pressing needs to attend to. The Organization needs a lot of customer relations improvements to catch up with.
Festus OArrived to pick up the truck and the person was unable to assist me as they were trained to do rentals. Had to call customer service to help with self check out, have people waiting on me late
Larry GGood job
ABRAN FWE HAD TO GO TO 5 LOCATIONS TO GET A TRUCK. Set us back 3 hours to move.
MAXWELL TKeep the rental agent. She is an asset to the office and has shown good interpersonal skills. I will rent from your business again because of the customer service she provided.
JAMES FThe office was closed when we returned the truck.
Sherry LEverything was great.
Adraine JLower the price per mile for local usage
JANEKA MThe young lady who helped me check my truck out showed superb customer service! Love it!
VERONDA FEverything was great,you all done a excellent job
RONALD MExcellent service à la clientèle
CEDRIC SI can't recall the lady's name working onsite but she was friendly and great.
James HThe lady that checked the vehicle back in was awesome. She checked it in while we got the last things out of the truck to make the process smooth and fast.
Michael SI had a 6am pick up & was told by the rep @ the storage that I did not need to provide any other information but that morning I was asked for extra security information that I did not have on me & the online rep called 2 emergency back up @ 6am which was unacceptable
Dyana LS.O.
Alton MThe lady we dealt with was very nice and check in process was short.
Natasha HVery good
JEAN SI received fast and friendly customer service at this U-Haul Rental Location and the vehicle was in good condition!
LARRY FThe Lithia springs location helped in a BIG WAY!! Thank you!!
JASON SAwesome customer service!
LABRONYIA FQuick and easy, no issues at all. Thanks
NICHOLAS DThe facility was clean! Customer Service from the local manager was great! I would definitely recommend this facility to those who need U-hauls or self storage!
CAROLINE FI would suggest making sure that mechanical maintenance is kept up to date.
Erin BBad customer service not willing to communicate with paying customers truck not cleaned and unsanitary and asked me to have the truck back by 9am for another rental and wasn't even in the office. I reccomend not.
WANDA JThey didn't give me a receipt, said one would be emailed to me; 2days later I get a receipt with extra charges on them. I return the truck the day of 30 minutes before my time and the lady came out and said she had something to do and told me I wouldn't be charged.. Inwas charged.
Tylee FLynn was AMAZING!! Not only does she know that renters, but she welcomes new renters with open arms! She deserves a raise!!
Eula G