Bad customer service. The recipient lady didn't had knowledge and couldn't help us . She said he can't add driver
ANISH K
Customer Reviews for Liyo Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The lady that were supposed to be there was 20 minutes late. We came back at 5:30 to return the truck and the place was closed even though they supposed to close at 6pm. The truck was dirty and smelly. The lady that service was not pleasant either. I send a text to Rick as there was a sign with his number and to text him and three days later I have not received a text back at all. Very disappointed with the service provided. I got the truck because I had no choice at the moment. My reservation was for 12 noon and didn't get the truck until 12:30. I didn't want to use my card which they told me I could pay cash but the lady said she didn't accept cash. I will never recommend the place to anyone and will never come back.
BARTHOLOMEW Pthe location is a top notch with good customer service.
NNAMDI DIt was lightweight dirt. Nothing bad at all.
Lorii WPlease take pictures of mileage and the gas they didnt have a full tank had to let them know that befirr taking the truck then they charged me fir a 62 mile drive when i only moved acroos the street in reynoldsburg driving approximately 9miles, I will not be going back to this location they are scamming and wont give me a refund please take pictures so your not screwed like me
SARIAH DSuch an easy experience to rent the uhaul. I would use this location again.
TRACY ZExcellent
TESHOME CCharged me for gas when i returned the vehicle with more gas than when I picked it up.
GRACE DI was picking up using 24/7 because they didn't open until noon. Usually that should be no problem. To start, the keybox #3 for my truck keys did not open. Had to call 24/7 to get them to give me another truck (thankfully). The back of that truck was not cleaned out/swept which had sand, trash and broken pieces of glass in it. It also did not have a full tank of gas despite what the app said. I returned the truck during open hours giving keys to one of the employees but they didn't process it for two days. (Thanksgiving was the next day but it should have been processed before they left for the day.) Overall a very poor experience with this location.
STEPHANI MNothing! Everything was perfect! Thanks again for your help Liyo! ❤️
GEORGE JVery professional and pleasant employee that went above and beyond to help. Thanks again.
sisay mThe truck was dirty, sticky, and smelled. I had to sweep it out before even putting my stuff in it. AND when we picked up the truck it was at 20 miles till empty and I had to fill it with gas before even getting to my house. Clearly nobody is checking on the condition of these vehicles.
Nevaeha BHidden fees is outrages Poor customer service Also told one price then charged another
Keyon HThe staff was super friendly. The instructions were thorough and clear. Self check in and check out is that girl!
Tyneara WAll of the equipment worked well. We had everything we need to get our task completed. The only problem we had was on the day that we were to pick up the truck the store was not open. We had to call and a very nice lady came down to the store to assist us. We were a hour and a half late getting started.
tinniqua gNo one was it this location even though I arrived during business hours 2 different days.
Charlene SBooked this location because there was suppose to be somebody there. After I arrived I had to call the help number to figure out how to get the key. When I finally got the key I was an hour and a half late. When I got into the truck there was old melted candy in the cup holders.
Joseph PNo one was at the store and had to wait 20 minutes for someone to show up. The truck had a very large dresser left inside taking up a lot of space that we had to dispose of.
Heather BThe truck was given to me empty and they told me that what ever I put for gas will be discounted to me to just bring the receipt. I brought back the receipt and they didn't give me my money back.
george tAnything good
Valon MIf you have to use this dusty place take pics and videos of everything they are dishonest thieves. I had a reservation for 11am. Took 40 minutes for them to hand over the keys. I reserved an appliance dolly which is $10.00. They don't have an appliance dolly, so I used the $7 utility dolly but they didn't refund me the difference. The manager was not there at pickup. I drop the van off and return the utility dolly at @3pm the manager wasn't there. I walk home and then get a notification for an additional charge for $146.00. I call uhaul customer service they say the manager submitted a damage report for the van and that's the deductible. I didn't damage the van he claims I backed into something on his report. I go back to Liyo to see what's going on the two women there claim the manager looked at the van and to call him. Well he didn't answer, I texted and emailed him no reply. I got a quote from movers for $175 but I ended up paying &250 alone to use this raggedy van. I am so angry and they don't want to give me my money back.They are scamming. Don't use this place!!!
Heather JFaible
david tI was charged extra for gas when I had the exact amount as when I picked it up.
Hailey EVery nice person would definitely recommend easy process as well wouldn’t have changed anything!!
Shatara BKeep your trucks in safe working condition and clean them between renters
Christina VTruck had items left from previous customers. Truck listed as including a dolly and there was none. Also switched my pick up location.
Karen MMerci.
CHRIS HThere was no gas in the truck
JOANN ALocations was closed. Google map says there are open to 6 and they were close when I show up. Had to call them and didn't answer the phone until I call them twice. the lady did the process through the phone and signed under my name for the contract and charge me the appliance dolly and 6 blankets that I never got even I order them online.. They haven't refunded my money back for it…
Juan PGreattttttt! Went above and beyond. Walked me through the process!!!
Larissa WActually be open on the inside.
Jharee HThis was the worst experience I have ever had
FELICIA SDo not use uHaul again. It's horrible they will steal your money and not return it. BE WARNED.
johnson AI dropped the truck off at 4pm on a Saturday. Liyo Mobile was not open. Their posted closing time is 6pm.
Chad WThe location itself was fine but you need to fix your website. The last 4 times I have used Uhaul and tried to use the website to either pick up or drop off a vehicle, it has been the biggest hassle or just downright doesn't work.
rachael lI only used the truck for five miles and was charged 30 dollars. Better communication on you policies.
ROBERT AThe 26ft truck had a very bad wheel alignment issue, you're almost driving with the wheel completely turned to the left just to go straight. I got charged for the gas being at 3/4 but that's exactly what It was when I picked the truck up so that's what I out it back as.
Christopher SI ordered a dolly and pads, neither was on the truck. I called customer service and waited on line for over 20 minutes. I talked to a rep and she said no problem we will refund you that amount and of course I was never refunded.
Robert WHard to find with no sign out front. Not a pleasant area
Darrell TQuick and helpful!
Tiffanie BGreat customer service!
tameru nI Was scheduled to pick my truck up at 10am. Went there at 10 and they was closed. I was very upset. Left a note in the door for them to call me as soon as they got in. They called me at 12 noon. I wanted to rent from that location because it was close to where I was moving from. Mean while I had called another location miles away and schedule another truck. To make a long store short I ended up renting the truck from the first location at 1pm which put me 3 hours behind on my move. The people was nice, but nice don't get it when you are 2hours late opening up.
micheal tAnswer customer calls also canceling reservations w/o customer notification is stealing never to go back to this location
MOLUALEM MLiterally everything. Horrible experience
terrance pI jumped through all the hoops online to pickup my truck and got on-site and it would not work. Had to call customer service and do it all again to get key out of lock box. Truck was dirty inside and out. Will not use this location again.
Mike MClean truck bed before renting truck out. Clean cab as well. Both were dirty.
Jeffrey HI have nothing to change, everything was ready, the associate was polite and quick, vehicle was clean. keep it up and you don't need to change a thing.
Gene MI was scheduled for an 8 o'clock AM pick up. My confirmation was for 8, my reservation said 8, the information I was given on the emails said I can electronically pick up the truck through the app. The app even said my pick up time was 8. It wasn't until I go to pick the truck up at 8 in the morning that I'm informed that I can't pick the truck up until 10 when this location opens. Needless to say I was annoyed. I had friends and family that showed up at 830 to no truck. They were just as suprised as I was. You need to work on congruency between the app and the pickup locations availabilty. Dont falsely advertise. Thats bad news bears.
MICHAEL GTruck was slightly dirty but not enough to say it wasnt clean seats, floor boards, and back of truck was great just cup holders were slightly dirty so as expected for a truck with as much use as they go through
ORION AI arrived approximately 40 minutes late. I did not receive a phone call for late show, but when I did arrive, the lady at Liyo Mobile was in the process of giving my reserved truck to another customer in the store. She had to back out of that transaction with the other customer. If I had arrived a little bit later, my reservation would have been gone. The truck I did receive was not broom swept, had trash in it, and had a dolly inside that was not zipped tied. I did not ask for a dolly because I had my own. So when I got to my moving location I had to sweep and clean the vehicle prior to my loading. I had to tie down the existing dolly in my personal vehicle bc I needed the space. I found out the lady changed my drop off location, when I requested a closer place. I had to call customer service and request another location but it was still 30 minutes away, which I also was charged overage miles.
Josh BBut I was charged twice one for $129,56 and $86,7 but my total was only $66.70. I would like my money back please
CALVIN JSaid gas wasn't where they gave it too me wasn't. Just bad
Delgazieo KThe vehicle had candy on the floor. We rented a van but was forced to get a medium sized truck because there was no van available? Then the truck was on a 1/4th tank and we returned it well above a1/4th of a tank and still got charged for gas? I am absolutely pissed. I am going up to U-Haul today to demand my money back on the gas charge.
KATHLEEN M