Vehicle gas tank was close to empty so I had to gas it up immediately. Vehicle was poorly maintained. Graffiti all over the side. Drivers door doesn't close properly unless you really slam it super hard. When I returned the vehicle the attendant didn't come back out to the vehicle to inspect it before I left
MICHAEL C
Customer Reviews for Mailboxes N Beyond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful and friendly. Great communication
REBECCA CCustomer service is very very outstanding greeting with a smile explaining everything in detail I couldn't ask for anything else and yes I will be using them many many more times Professional I couldn't say anything more positive. Thank you,
EUGENE MIf you give a truck on an empty tank of gas and you take it back to U-Haul with more fuel than started with, I think the funds of fuel should be reimbursed to user as we must return to you with amount that was there when rented.
MICHAEL UGreat friendly customer service.
GABRIELA CWay over priced.
ANTHONY BTruck closer to the store because only one person working and we needed to walk out to the truck
STEVEN HEverything is good just one thing please let customers know when they are returning the truck how to do by U-Haul app or have workers check before customer leave
SAMEDY SCar was filthy, steering and brakes were sketchy. Uhaul needs to get their act together.
MARK WEverything was great. I can't think of anything to change.
DOCK CThe Uhaul had a leak in the gas tank. When we went to fill up the tank gas was literally pouring out onto the ground. I honestly feel we should have been 100 % compensated for the gas we purchased. When I told the man who worked their upon returning my rental he said "it happens all the time" , "they drill holes under the gas tank and steal the gas" he didn't apologize for an unsafe drive or anything. This was very disheartening.
Kokoa LRien
JEFF LEquipment is always clean and serviceable and the staff are superficient and super nic I highly recommend for your next truck rental.
Stephen Jvery tight space. extremely difficult to park and load equipment.
Randall JThe location did not have a parking space weren't suitable for 15-feet UHaul truck (more like for compact sized cars). Parking spaces also weren't marked as U-haul return parkings. When returning the truck after hour, we had no one to ask to confirm we're at the right location. We simply had to trust the App and went through the steps of taking photos.
YIN TGreat service. Fast and straightforward.
Rex NFriendly, convenient service!
TONEE HCustomer service was excellent
Lumumba Mi was overcharged by Uhaul i am completely angry by the lack of customer care with Uhaul
ALBERT TOperator David F, is a very unprofessional individual. I called David as we were heading to his location. Upon arrival we parked the 10' truck, called him because it was unclear as to the return process. He decided to meet us at the area where the uhaul truck are parked. When he walked up to us and immediately asked if we hit anything....? We stared at him at told hol to look at the truck...he then said I am telling a joke...strange! He walked the exterior of the truck and got in and read the odometer. He then walked away from us and started looking at another uhaul truck...strange. I walked over to him and asked for a final recipe confirmation. He said ill get it later....I said once you get to your storefront? He said yeah! We drove our vehicle to the storefront and he had not made it back yet. A couple of minutes later he arrived and another customer walked up at the same time. He opened the business and we walked in the building. Opetator David F, ignored me and attempted to service the other customer. I called him on this and he said "im with a customer ". I said YES, YOU ARE...ME! Along the complete interaction...David F, has completely given Racist Vibes! He didn't want to service me properly by finalizing my transaction without my demanding he service me! He rolled his eyes, looked up at the ceiling and acted like he was trying to lower his temper....a totally unprofessional individual! He walked to the uhaul computer system and slowly entered the info he gathered from his cell phone. He printed a copy of a zero balance for my rental. Handed it to me and we left. In my opinion....he is contrary to uhaul branding, and may need additional training.
Victoria RVery excellent service, friendly owner, I am super pleased with the service!
Atuche OGoood
Massimo FDavid was beyond helpful. Thanks
Devin FThe agent that help me with my rental was pleasant and courteous. Excellent experience. Merci.
DOUGLAS KI wish I could have picked up the Van in Fallbrook where I live. It cost me about 12 more miles and and hour more time to go to Temecula.
April LDavid was great. Will definitely be using this location for my next move.
Julian BExcellent service à la clientèle. Owner/manager was polite and friendly. Had a great experience!
KEERTHI SDavid was great from check in to check out asking all the questions to make sure I have everything I needed for my move. Thanks again !
Alexis RThe gentleman that assisted us was personable and friendly. Made the whole experience that could have been stressful very pleasant and quick and easy.
DeAnna RAverage rating given due to fact final invoice was never sent to me.
Christian GGreat location, owner very helpful and accommodating ! Highly recommend
Lisa OExcellent service à la clientèle. Very friendly and helpful! Would highly recommend this location.
Christina BOutstanding customer service by David. Strongly recommended.
CECIL CThe rental worked out well. The only challenge I had was that the website identified the pickup location at 33175 Temecula Pkwy Ste A Temecula, CA 92592, while the text messages provided the correct location of 31165 Temecula Pkwy Ste 3, Temecula, CA 92592. A little confusing and a little extra driving, but beyond that a good outcome.
David BThe location representative was helpful however, I was left stranded for 3 hours due to the uhauls ignition locking up and I was still charged full price, I find that a little unacceptable.
NICHOLAS BMerci.
Kailesh PThe service was oustanding
EDWARD KThere is a after hours service charged on my receipt, where as I returned the truck in the business hours. Not happy with that.
Sundarrajan V