Customer Reviews for Midgard Self Storage Denver
(U-Haul Neighborhood Dealer)

Évaluation :

3

Finding the location was difficult, making me late for my reservation. Staff was very helpful 10 out of 10.

Évaluation :

2

No human present at check-in. It's all virtual. At first I thought the assistant was AI. There was a woman there who was taking care of the trucks. She was EXTREMELY helpful with the lock on the truck, and pleasant.

Évaluation :

5

I was missing the 6 furniture pads that I paid for.

Évaluation :

1

Why all virtual very very confusing.

Évaluation :

2

The moving items I reserved were not in the truck when I picked it up. I had to go to a second location to get the dolly and pads.

Évaluation :

2

I had a pickup at 8:30am but the details of the pickup location showed it didn't open until 9am. I arrived on time to see if someone might be there, but the location was dark, so I waited. When no one showed up by 9am, I tried the doors to find they were open and there was a virtual assistant instead. I was not told about this option at all. The first truck I received had engine issues and didn't work. Even though there was another 15' truck onsite, they were unable to transfer me to another one and instead I had to move to a smaller truck size which ended up not fitting all of my things and meant I had to take multiple trips and thus pay for more miles. There was also not a utility dolly on site which I had reserved, which made the move more difficult. This whole experience made me never want to move myself by renting a U-Haul again, and I will likely choose professional movers over this option in the future.

Évaluation :

3

Charge me for blankets and a dolly then not provide them. And then not give me my money back and instead pawning it off on me to correct the over charge.

Évaluation :

4

The truck had snow on it and the windshield when I picked it up. I got charged for returning the truck late even though I returned it an hour early.

Évaluation :

4

There were not dollies available even tho I booked one

Évaluation :

5

Great experience with Midgaed Self storage! They're friendly, professional,organized, very clean facility, quick service, and kind! Highly recommend!!!

Évaluation :

3

Maybe it was just a technical glitch on my app, but when I arrived the app did not tell me which uhaul was mine and it was really confusing I ended up having to go inside and ask the virtual manager

Évaluation :

1

My van and equipment wasn't available, even after I had called and confirmed only 30 minutes before I picked up. The mobile pickup was not intuitive. I needed to stay in the line with a U-Haul rep to get me through all the steps. I was lucky to connect with a rep later that day to remove the equipment costs from my charges. All in all, I hope i never rent from U-Haul again.

Évaluation :

1

I can't believe that you're rented. me. A vehicle with no cruise control to drive 2400 km. It was one of the hardest drives of my life to have keep your foot on the gas pedal for that length of time. Unacceptable

Évaluation :

4

The online/virtual check-in process did not provide the gate code to get into the property. It also did not communicate that there would be a virtual agent inside the building.

Évaluation :

1

The midgard management staff were very helpful, this review has nothing to do with the staff members of the storage facility. When I received my keys to the rental the padlock was left unlocked, and the truck was also unlocked and the battery was completely dead. My girlfriend and I waited in the cold for over an hour for the roadside assistance to come, which severely delayed our moving day. The roadside assistance was very helpful and kind. Due to this delay we were unable to return our vehicle until 2 hours past our original return time. I believe we should receive a partial refund for the troubles we experienced during this pick up.

Évaluation :

4

In order to get the van, I met with a person virtually. It worked ok, but I did not receive a contract at the pickup location. When I returned the van, I asked about the fuel level, and the online representative said it was on the contract that I had never seen. When he showed me the contract, the fuel level showed that it was 1/2 full, but my photo of the gauge shows it was under that level. The U-Haul location should be taking a photo of the fuel level instead of ripping people off with an inaccurate mark on the contract.

Évaluation :

3

Automated check-in awkward

Évaluation :

1

Digital licenses are a thing. Get with the times.

Évaluation :

1

Automated system is horribly broken for pickup and drop off and then I was advised I may be charged more then I was quoted due to inability to use the app. This is unacceptable. I have photos at pickup and drop off. It was cleaner when I returned it than when I received it. It had more fuel and had Zero Damage. Why would I be punished for not having the app?!?

Évaluation :

1

I was shortstop on the elevator with all the money they get from raising the prices continuously the elevator should be in better order then it was

Évaluation :

1

Better communication.

Évaluation :

4

Dollies and furniture mats were rented but not put in the truck like the directions had mentioned when I picked it up. The truck was clean and easily maneuvered. The store was self-serving, though the manager came on camera to help with the dollies. Overall pleasant experience!

Évaluation :

5

Super easy pickup and return. Would suggest doing online checkin ahead of time.

Évaluation :

3

That virtual assistant is bizarre and undesirable for many reasons. The truck I rented had a tire that was misaligned and bald because of it. It should not be on the road.

Évaluation :

4

There was no furniture dolley and instead of providing the next closest item for the same price, I was charged for the difference with no concern for the impact on my move.

Évaluation :

5

This was a GREAT pickup/dropoff experience but a TERRIBLE vehicle. Maintenance needed to be done on the drive train and tow/haul couldn't be disengaged which felt super dangerous.

Évaluation :

1

I did not like this retrun process at all!

Évaluation :

1

don’t charge people for a cleaning fee and missing equipment when it wasn’t fucking dirty or missing

Évaluation :

2

The building had extremely loud alarms going off during pick up AND drop off. It was impossible to speak to the virtual manager and I got a huge migraine.

Évaluation :

4

Self pick up was rather difficult, I had to wait for a human to show up and help. There was a space on the windshield that looked like a Rick hit it but the space to report that didn't work on the app.

Évaluation :

4

I was not a ble to put gas in the truck as the gas line was disconnected.

Évaluation :

5

Need a human on site. Nobody answers the phone.

Évaluation :

4

Staff very friendly and professional I was in and out quickly

Évaluation :

5

I went 8 miles and was charged $30 for gas. I think that is insane and I did not appreciate it. The process was alright just took about 20 minutes to complete to return it.

Évaluation :

1

I rented from you guys last year and the idea of the location is a lot more appealing than the service that is provider.

Évaluation :

5

F

Évaluation :

2

The gas tank was empty when I picked up the truck. I also left a water bottle that was important to me in the truck and no one ever returned my call to pick it up.

Évaluation :

5

Picking up was easy, returning was annoying. Having to photograph the U-Haul and do all the things that an employee should be paid to do is frustrating. It took an extra 20min to drop the truck due to this. I know minimum wage is high but I'm not an employee of U-Haul or this location. Ya welcome for the free labor

Évaluation :

3

I would like someone to reach out to me, the alignment on the car was absolutely horrendous. Completely unsafe, felt like I was going to get in multiple different accidents. The entire time I drove it I was fighting the vehicle to stay even remotely straight. Without a doubt the worst and most unsafe vehicle I've ever driven.

Évaluation :

5

Great communication. Convenient location. Easy pickup and drop off.

Évaluation :

5

Nothing. It was easy to pick up the truck and everything went smoothly.

Évaluation :

5

Great customer service!! The on-site staff helped with any issues that I had.

Évaluation :

5

the app was a bit dysfunctional and could use some work. eg. when i turned my phone sideways to take pictures of the truck it forgot the progress I had made on the form

Évaluation :

1

The car had a broken side mirror. The equipment we reserved (dolly's etc.) were not in the vehicle when picked up. The lock box to get the key was jammed and it took us over an hour to get the lock open/keys unstuck from the lock box door. Very poor pick-up experience.

Évaluation :

5

The uhaul mobile check in app is not very good, the gps didn't work and it crashed multiple times. In the end doing the check in on a mobile browser was more efficient.

Évaluation :

1

The mobile app checkin sorta sucks and this location has noone there to help if you run into trouble with the app. I was very unhappy that my reservation got changed where a had to use the app to check in and didn't have the option for check in over the counter

Évaluation :

1

This location is not staffed and it probably took me an extra 15 minutes to just get the app logged in. It would not work because my location services was not on. The truck was difficult to find on the property and they probably have the wrong. I never got the contract to study it and ended up being overcharged on the other end. Very disappointed.

Évaluation :

3

The virtual check in process was very buggy and I had to call the manager multiple times to get it to work.

Évaluation :

1

It was like an escape room to figure out how to pick up the rental. What a nightmare. There was no human present at the location. The virtual agents were no help and actually made the process more complicated. I really hated the entire experience and there were other customers there experiencing the same horror. The cup holder had a sticky substance all over it.

Évaluation :

1

Your system of utilizing Virtual checking out and returning equipment is the worst case of pathetic customer service I have ever experienced in my life. I guess making profit over loyal customer base is more important. I never felt so disrespected in a business. I also say the same attitude in other customers who seemed ever so frustrated in dealing with your system. I finally got helped out by a person who took care of my request in just a matter of moments.

Évaluation :

3

Hire a real person to check people in and out. Both tele-clerks gave me the wrong code to access my keys. The janitor knew the real code and got me in. Most uhaul check ins are messy but y'all are idiots if you think some herbs zooming in a check in will be better than the normal mess. Get right.

Évaluation :

2

The digital process was terrible. Had to Download the app and when I did i was instructed to call an 800 number. Will not be giving my business again.

Évaluation :

3

I feel that any customer moving in/moving out, should be told that you lock up your carts so they know they won't have that assistance if they are not there at a certain time/on a certain day. That's important to know so that they can have their own equipment.

Évaluation :

3

Needs better signage if using virtual host. If you are using lock boxes, have them together and as in my situation was told box 12. Well there was no box 12 the key was locked to the truck.the experience , it was slick but not smooth, very confusing for a first timer.

Évaluation :

5

The onsite people made this the best experience. They were very friendly and helpful. They answered our questions and made things happen very quickly.

Évaluation :

1

When I got the U-Haul no one was there so I had to make a new reservation for the next day then when I picked it up it was on e an they told me to just put it back where it was there wasn’t a gas station for 6 miles an then when I took it back they charged me for two days

Évaluation :

1

No customer service. Worst idea to check out uhaul using an app. I'd rather jump off a bridge then rent a uhaul again at this location!

Évaluation :

5

The virtual check in process was surprisingly easy and successful. The check in directions on the app were clear and simple to follow

Évaluation :

4

My only issue was with the online pickup process. It was quite a hassle. The pictures shown of the vehicle did not always match the description. E.g. wrong side, or not showing whole area. I found several issues on the vehicle that didn't seem to be marked as pre-existing, so I spent a lot of time documenting them.

Évaluation :

2

The app is horrible. It's inefficient and glitchy. The equipment I rented was unavailable so I had to try to go to another location which didn't have it either. The truck I used has 0 suspension left and drove like it was having a seizure. Worst U-Haul I've ever had.

Évaluation :

5

Excellent customer service !!! Very happy with check in and out. Thanks for helping a 71 year old man with my 1st experience with a virtual assistant. *****

Évaluation :

3

The only real complaint I have about the service I received was that when I went into the office to pick up and drop off my vehicle, there were 2 in-person employees at the desk. When I came up to ask for service, I was prompted to go to a virtual assistant on a wall-mounted screen and another real person on the screen assisted me. It just felt very weird talking to a camera/screen about something I needed help with when there were 2 people physically there available to help.

Évaluation :

5

No comment

Évaluation :

3

Missing equipment (dollies)

Évaluation :

1

No windshield wiper fluid, very dangerous to drive in the snowy weather. Needed an oil change. Tire pressure was low

Évaluation :

5

Pricing was misleading.

Évaluation :

3

Truck was running rough the entire time we had it.

Évaluation :

1

I rented the truck for $21 and wound up paying $100.00. I am post and won't use your services again!