Do nothing the service is top notch as it is,no improvement is need. Thank you for the great service and convenience
DAVID H
Customer Reviews for MidTown Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They are very helpful and knowledgeable. There is nothing else that needs to be improved upon. Excellent job.
EVELYN SI always go to this one location.They are super friendly
SHARRIEFF TThis person was very nice! He explained things very good
Zeke LUn travail bien fait
CHARLES BThe drop off location was unreliable. Midtown Tire LLC stated on their website that they were open on Mondays but were closed on arrival. No one was available to answer the phone. Do not lie on your website stating that your opened on Monday when your not.
Stephen CAucun
PAUL JQuick, easy, efficient. No complaints.
Sophia SWe had to wait 10-15 minutes outside in the cold, with reservations to pick the truck, but everything else was ok.
DENETRICE JBien
KENNETH WThere is a trick to starting your truck and you need to let people know that.
CORTEZ BExcellent customer service. Very professional
Theodoris SI have always used this location. This time I was given a dirty truck infested with roaches. I noticed after I had loaded the truck halfway. The ramp had about 20-30 dead roaches when I looked closely. I had to stop and go buy bombs and bug spray totaling 36.00. I called the office and let them know what occurred and all I received was We will make a note of it and it was probably a drop off that was not cleaned. I do not have roaches and have never seen anything like that in the 30 years I have used Uhaul. I will spray my new house weekly just to make sure nothing enters my home. I am so disappointed.
MICHELLE BI rented the truck for 1 day and was charged for 3 days. Still have not received my credit after 2 weeks. Waiting
JENNIFER MThe last couple of times I've rented a truck, the check engine light is on. I was told don't worry about it and call the 800 number if you have trouble. Not very excited to hit the road with an engine light on.
Mike DCheck engine light was on, parking the truck was a night mare. I expected more from a uhaul representative place
JENNIFER WI wouldn't recommend because I had it for less than 12 hours (8:45am-4:21pm) and was charged for 24 hours. I topped of the gas it started 238 I put it at 240.
CHRISSHYRA LEverything was fine
RONEY TThe passenger side mirror is broken. Mirror faces passenger door. Can not push out to use mirror. Has electrical tape around it. Mirrors are a 100 % must have when backing a uhaul truck . That was the only truck they had. Had to drive and reverse with very small spot mirror. This is just unsafe and need repaired.
JERRY AMy reservation was for one location and then three days before your reservation office called to move it further away from where I was going. When I arrived at the new pick up location, they didn't have the trailer size I reserved. After 30 mins of calling a phone number and talking with someone a man came out of the building and hooked up my trailer. When I asked if I had to bring it back to this location he said no. Once I dropped off the trailer at the location where I was renting a storage unit, I never received a final invoice. A day later I called and they said the trailer was never returned. When I finally got an invoice it was still wrong. I still have not call to fix it.
Richard PI had no issues at all.
donta sThe pick up location was fine. The problem was I booked my truck 3 weeks out and kept getting confirmation emails about the pick up location I chose closest to my house. 2 hours before, there wasn't a truck at that location! Only truck in town was 35 min away!! Why pick your location and book in advance if it doesn't matter! So frustrating. Uhaul needs a better system not to over book. All the agent said was the 10' trucks are in high demand. I said, that's why I booked 3 weeks ago!
Lisa EExtra charges I don't know about.
patrick fThe on line instructions weren't clear that you had to call the number on the huge wall. I signed up for self check in but it didn't work. However, EVERYone we encountered was very courteous and knowledgeable. It was a good experience.
Angela TMake sure truck is running good. Truck broke down on me
chermeco ti have no complaints, i needed to extend my rental and it went like a breeze. the location is central to where i was moving from and to where i was moving to...quick and convenient.
Brenda SThe rental was great, I just didn't like the return process. I had to complete a return during closed hours, but I didn't understand how Uhaul would know that I returned the truck on time. And I was concerned with being billed more than I actually owed. Other than my lack of understanding, everything was great.
Angela GThe young lady was so helpful and keep a smile at all times......I just wide our deposit would hit faster..but everything was lovly.
amanda bparking to return the truck could have been better but overall not much of any issues
Marlon BTom was great to work with. Very friendly. Fast and easy.
Christopher GThe location of the office could cause for safety hazards (trip and fall). The young man was very polite and professional and accommodating to my situation.
nicole wVery professional and nice.
Lucy LYou did well!
Ugochukwu ON A
Angela GCustomer service excellent
Jason JGood experience at this location. You have a manager at your Colerain location needs customer relationships training not everyone wants to hear how you spoiling your granddaughter giving her a false out look on life thinking it's funny that your granddaughter only listen to you to many spoiled brats in world for you to be advertising
Dana WThank you for your service.....
orlando wVery polite and answered all my questions and concerns.
Christina WEveryone at MidTown Tire was excellent, helpful, kind and provided great service. They helped when the app did not work and were super easy to work with! I've used them in the past and will keep coming back to this location
brenden jStaff was friendly and helpful as I am not from the area
Kim RMy customer service experience was EXCELLENT!!!
sherrell hThe gentleman I dealt with was outstanding.
Michael DBetter equipment
Vincent EPosted hours were 9:00 AM open. On the day of service (12/26) the shop opened at 9:30, and I could not get my rental truck until 10:00. On the day after Christmas this is understandable, but I wish I had known in advance. I had made an online reservation for a truck and a utility dolly, but the rental guy could not find it. No dolly, but a truck was available. I would rate the service as very good, under the circumstances.
Andrew BNot a desirable location
Fredrick GEverything was perfect I don't think you can
Raymond PHelp the rental facilities by keeping online inventory for each store current this fellow at this location worked very hard to get the equipment I needed 👏
STANLEY PEven though the shop was busy, I only waited a couple minutes. They were courteous and friendly (And they played good music, too)
Brian SAttendant was rude and disrespectful. This should not be a uhaul location. Needs customer service training. I will never use this location and give a bad review EVERY TIME!!!!!!!
EVETTE RThe drop box for the key was broken. The lot itself was overgrown and difficult to exit from. The check in verification took >30 minutes
John PThey were AMAZING especially after past experience. Due to location I normally would have been worried but due to who they were and customer service
Wendy OKeep doing what you are doing the customer service was amazing !
sydney sThe automated drop is a lot after you have just unloaded a truck. Need to be a bit simpler.
Lillian F