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LAWRENCE A
Customer Reviews for Nito Customz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the good work. Pleasure doing business with you.
ANTHONY SThere was some type of concrete stuff in the back along with 2 dolly's. I called uhual and she was very friendly and made note of it. Overall, a great experience. Merci.
Noah GTell me that there is a dolly inside the truck before I drive to another location to rent one!
ESSIE MVery unorganized.
WESLYE SGreat customer service from start to finish!
ADRIAN RJuan, was very helpful and made my moving experience less stressful. I appreciate that the U-Haul was very clean for my furniture and valuable things. I definitely recommend Nito, 444 E Cross Ave to all who are looking for U-Haul services. Merci.
Vanessa sNot sending me to another location 30 min away to pick up my equipment would’ve been a good start
Cameron LAwful experience, they did not open at 8am as stated, after waiting and waiting we decided to leave the truck without being able to explain that the ramp was broken, and what we had to do to be able to continue to use the truck. After several phone calls I was finally able to reach someone who was too interested in talking over me vs. listening to what I was saying. You are welcome to call me so that I can share how awful the rental experience from pickup to returning 559.901.7878
Amy BNot to much needed on improving ,Nito is very helpful ,he makes your experience very easy makes the whole process ,very simple I recommend that location ,thanks for your help much appreciated....
Carlos VNeeded new windshield wipers
Edward BThey are normally closed on weekends, the reservation showed that they would be open until 12pm. The owner happened to be there and came outside to check the truck in.
Kori SOriginally had a reservation to pick up a auto transport at Daves parts and rentals in Hanford california. Issuing agent was hooking trailer up and I noticed that there was no license plate on the trailer. He said that he had missed that there was no license plate on the trailer. I then had to travel 30 miles to another u haul location to pick up a usable trailer.
Nathan FGreat location and fast service.
Heather RFix your vehicle, my truck died as soon as I picked it up and I was unable to finish moving and since it was a Saturday there was nobody in the office and roadside assistance jumped it but refused to change the battery so it kept dying! Poor service I will never rent from u-haul again!
Desire LThe man helping us was very helpful and accommodating to all of our needs. Thank you so much we will definitely be back next time we move which hopefully won't be soon lol.
Jodi CMuy exsente serbisio muchas Gracias
yollanda sIt was Sunday evening when we dropped off the truck. Therefore, we did not see the employees. The business was closed. We left the keys in the box, but never received a call from the business letting us know that they had received the truck. The following day was Monday and it was a holiday, so there were no calls either.
Lourdes APay my part but they I didn’t
ROBRTO CThe truck was dirty inside and out. The vehicle dolly had to be repaired because one of the chain's S hooks was broken and the passenger side blinker was not functioning. This caused 4 hours of downtime.
Jahan FThe best service!
gennevie lEasy location, great customer service. looking forward to renting again in a few weeks
Alicia HHe check the trailer over had me unhooked and on my way in no time
jerry mJuan was great.
Arlene Rlocation was tight and busy for truck and trailer.
Rick RVery Very nice u Hal thanks for everything
don bToo many errors with reservation. Including being charged the wrong amount after mentioning several times that the truck would be returned to the pick up location (and it was). I was charged an extra $40 to drop it off at the unloading location. Now I have to take time to call customer service and get it fixed. unnecessary stress over $40 but $40 is a lot of money when you just spent $5k moving. Do not recommend this location.
annett vVery helpful
Daniel VThanks for being in town as it made for a easy day using your small truck.
Yolanda GNothing, he was awesome
John CI will never recommend Uhaul again to anyone.
robin GThe pickup at this location was good. Drop-off thru the mobile app took some time. Fair price overall. Had a billing issue but that was taken care of. The vehicle was good.
Devin BGood service at Nito'
ANTHONY RGreat service
JAMES DVery helpful staff and friendly
Johnny Qthe owner is very unprofessional . she asked me to call him on his cell phone when I arrived for pick up . but turned off his phone. I had sent a text message aswell no response even the next morning to apologize. horrible horrible service would never go there again. He really shouldn't have u-haul at this location
Janelle uOne dolly one furniture dolly 11 blankets. Is what I got. The place was not open and Juan helped me out. I was still charged for what I did not get. My original order was in Porterville and was transferred at the last minute to Tulare. I had to pay extra for the mileage. I order 3 dozen blankets and 2 Furniture dollies. Juan gave me his number and told me at the pick up his computer was not up until 9am and said I was to tell the drop off place to call him because he did not have what I ordered.
James LJuan was very helpful understanding for us renting the uhaul truck. He explained what we need to know about renting the truck. I thank him very much
orlando bThere where things wrong I pointed out and the representative just said it we know I would wrote it down and said it was OK to drive
sonia nMy dad dropped the equipment off for me.
Mark BThis location was an auto repair shop that was no open. The door was locked. A man came out and helped me, but he did not speak English. The man who owned the placed showed up later. It was difficult to exit this location with the trailer. All around, a weird location to rent a vehicle.
Melanie CAfter going to the original location that I rented the trailer from and finding out it was closed. I had to drive over an hour out of my way to pick up the trailer from this location. The owner was very helpful in assisting us in getting the trailer connected to the truck.
Michael L