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jackie w
Customer Reviews for Ol Kentucky Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ole kentucky furniture ,In Berea ky . Outstanding business and very professional, prompt, courtesy, Awesome People
Cecil SEverything was great
MARK NDigitally returned without interacting with any personnel.
STEVEN FThe truck had mud on the inside of cab, and there was stuff left in the back of unit that I will have to get rid of.
Mark BThis location was easy in and easy out with the trailer. This will probably become our "go to" for renting U-hauls when needed. Michelle was great!
kim fCoupler needed to be tightened. Everything else was fine
Charles BThis woman had no part in my bad experience. She was just the messenger!
TRACI HThey forgot to put in the dolly which greatly impacted our ability to clear out the rest of stuff in storage.
KATHERINE MGreat people
Emilie WOver it was excellent
RONALD SI broke down and the U-Haul dealer dropped off. So nice
jonathan fThis was my first time using U-Haul and the lady where I rented it was very helpful and nice.
Jackie RMake sure thay get the paperwork
Robbie TI am surprised that this was the "next bigger" location to return the truck to over Berea. I would have expected to be taken to a larger location.
Bernard WDrop off was Sunday afternoon June 16 so the location was closed.
Mike NI just dropped off a truck there.
Terry RDropped off a truck there.
Terry RAll was great!
David DThe owner was super helpful and sweet!
kaleigh wThe location was very open, easy to navigate, and easy to locate. No personnel due to night drop off, but had to select an option.
Jaedyn REasy to rent from you guys.
Garland FIt looks like a furniture store.
Malikah MLady that rented to me was very helpful and nice.
OWEN SThe lady was very helpful and pleasant to work with. The only thing was the U-Haul service was giving her problems logging on and she had to call U-Haul and do my reservation over the phone.
Bernice BMichelle was awesome, VERY helpful when I needed to switch equipment!
Gary MEasy hookup and had the correct trailer size, for last minute rental.
gary gJust a drop off
David CEnsure locations are open as per your website; weed out unprofessional dealers, train customer service reps to be more courteous, make sure your app recognizes return locations
Craig NNothing great service
patrick jNice trailer and wonderful service
marvin lLot higher rates than you think
Bobby CWas not open at the time I dropped off.
misael EWhat a friendly place!! The people are great!
Thomas AI was sent to the Charlie Norris location where k spent an hour trying to figure out this 24/7 rental location. I tried calling the location phone number no less than 7 times and couldn't ever get anyone on the line. Once I finally called the main customer service number I was told that it seemed that my reservation "slipped through the cracks." Once we were finally able to pin point a new location with the equipment needed the experience was smooth from there. Do not recommend your 24/7 locations however. The app is not user friendly and just keeps running people in circles.
morgan dAnother pleasant experience dropping off and I was on my way in minutes.
David RRien
Carlos FFriendly and excellent customer service.
Terry MThere is nothing I could say here to improve for the next customer. However I will say being able to drop off while the location was closed was extremely handy. Shef drop off is a great service.
jame cVery easy transaction
Chriss NS.O.
TONY PNothing at all based on my recent experience.
michael bVery friendly staff
KAREN IWas very impressed with the ease of reserving the units and delivery. Having the option to have my units stored by Uhaul was also a helpful. Very professionally done. Merci
Melody JThe truck wasn't where the picture said… so that was a little confusing but it was a nice, well maintained area. So that helped!
Madisson WThe location and service was fine. The trailer leaked in the front and got some of the musical gear wet. We are accessing any damage to the gear now.
Gene BFilled up gas according to the chart, ran the vehicle down to half a tank; so the chart said add 5,9 gallons, added 6.5, still got charged an additional fee.
Steven KIt was infested with roaches. I had to go buy roach spray and spray it down before I could even try to use it. Very disappointed! Never had this happen before in my lifetime renting a uhaul!
kathy hPeople at U-Haul place where super nice, everything went smooth and truck ran perfect. Would definitely get a U-Haul from them again.
Seann PThey are nice people they'll help you any way they can.
Richard HThe truck bed and cab were filthy when I picked it up. There were also roaches in the back of the truck. I had to sweep out the back of the truck, spray it for bugs and let it air out before loading my stuff into it. I also paid for an appliance dolly, but there was no dolly on the truck at all. The owner of the furniture store where I got the truck advised that they didn't have any but would let me use one of there's from the store. However, it didn't quite work for my appliances.
Dondolyn H