I have too much to say for what can be written here. Customer service has been a zero. I have received no call back and no explanation of what's going on with my bill as I was charged over $200 more than what it was supposed to be (and quoted for). I use U-Haul very often for my business and it is always around $125 for my regular business route but I was charged $384 with a $39 refund (with NO EXPLANATION as to why I received a refund). I keep being transferred from agent to agent with no help and no call backs. I feel like U-Haul is scamming me.
India M
Customer Reviews for Parcel N More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Dropped after hours so did not interact with personnel
Joan MClean the vehicle, especially the steering wheel that was disgusting. The truck didn't drive well.
Rich MTruck was not clean on the inside. I had to sweep it out before use. Additionally, it says to use EO51 gas. I do not know what that is. I googled it and it says "88". I only see 87 and 89 at the gas stations I go to.
Andrew PThe individual at the location was not helpful at all and just wanted to remove himself from any type of customer service regarding help with the process
KRIS MThe app was terrible. Definitely go to a store with humans.
Peter GEverything was quick and easy, the staff was friendly and courteous . Equipment was clean and worked well. Merci
DEAN IBest pick up location yet. Brand new truck and excellent service
Mark ETruck was clean and ran well. Quick in and out. I am still awaiting a receipt by email.
ROBERT HIt was great, thanks for providing moving blankets
PAUL LThe app sucked was hard to navigate. It didn't want to work but other then that the pick up was smooth
Heather LNo concerns.
John BThe process took over 30 minutes which took away from my 4 hours. The online process took longer than standing in line. I called and had to reverify my reservation to even be transferred. After a 15-20 minute hold again I had to reverify my reservation AGAIN. After the whole process of taking photos and submitting you get the lockbox code for the keys. I also reserved a hand truck. Pre paid yet no hand truck was in back of truck. I will never use the 24/7 again.
Sharon PThere was so much snow on the top of the truck that took me forever to clean off
Emily TThis location is not a U-Haul location, it is a Parcel retail store that puts the respective rental truck in the back behind the store.
James QThere are so many fees and charges added throughout the process that aren't totally disclosed when you rent the truck at first. Very frustrating
Rachel BHorrible service. Leaving the extreme difficulties I had to go through with the new UHAUL app to get the truck, when I returned the vehicle I was charged on numerous things which I never saw before. One simple thing, I thought I know what is fuel and did fill 2 gallons of fuel for driving about 15 miles altogether. I called the location just to clarify, owner of the shop was furious that I called and he said that he will prove that he is OK to charge me even after I fill the gas. I'll think twice before renting again....
Tanmoy SYour app sucks as well.
Michael RShawn was very nice! I didn't even know that there was a U-Haul rental at that location! The drop off was easy using the app!
Sue MAfter an initial hiccup with the online truck pickup process, things went smoothly. The cargo van was nice.
Jeff MThis was the most horrendous check-in process I have ever experienced. The business is in a strip mall. There was no indication that the truck was around the back. The user is expected to take quality pictures of documents but there is no steady place to put the docs to take a picture. I tried to use my car hood but it was in the sun so it washed out the pic.<End Location Review> The application is horrible. Any mis-tap or mistake made caused the app to lock and the process had to start over. App got stuck in review mode. Then said someone would call. 10 Minutes no call. I called them. If it weren't for Brianna's cheerful, calm and pleasant demeaner, I would have baled on the whole rental. Overalll, check-in took a full hour. During check out, don't ask me to input for miles in fuel and then insist I take pictures to prove it. And the same same problem exists of tapping something wrong and have to start over! will NEVER use this app to get a rental. Total GARBAGE.
David DTook forever, the truck smelled bad, and they added on the insurance without asking me or telling me.
Daniel WThe windshield had egg all over it, and it was frozen on for our entire drive making it hard to see.
Emily BNothing. The lovely lady at the desk was an outstanding employee.
Cody TThe staff person was very helpful and professional. He went out of his way to assist me with checking in and the after hours drop off. The experience couldn't have been better!
Steve oThe 10' truck was rented for 2 days. It ran fine during the move, but 2 overnight starts in the morning required 2 jumps due to dead battery. Believe there is a wiring problem on this vehicle with the interior lighting. This truck requires attention. Merci.
Catherine AQuick in and out for me. All OK
Robert HAll OK--given it was picked up off hours. On return, the store manage was there and he was VERY nice and helpful with return, which I appreciated. All in all--good experience.
Melvin RNo furniture pads included
Anson HShould be left with more than 1/4 tank of gas. That was disappointing.
Christine FThe costumer service was fantastic! I was served with speed, clarity and hospitality
Jennifer LPickup was a nightmare with rain and a “glitch” in the system which required a call you haul to pick up van and then dropped off van at same location the same day and was charged for 3 days… TERRIBLE EXPERIENCE is the only way to describe
Herve GPick up is easy. the location is close town but isolated if picking up alone. drop off is easy but the Uhaul app was sluggish. I had a good cell signal but the app did not respond initially and then was slow to upload the photos and I had to try a few times.
MARY JAll good.
Brian SNone that I can think of...the proprietor was very professional and patient with me. He even went out if his way as I returned the van early.
George CGreat location and efficient staff made this an easy rental
Richard RFriendly, efficient staff made the transition super easy and quick
Richard RVery easy drop off.
Steve CStaff was super nice and helpful.
JOSHUA KThe app was useless for returning the vehicle after hours as it would not accept the photo of the dashboard nor did it have an option to describe that and move on. It just would not continue to allow me to return the vehicle. This turned out to be a huge inconvenience.
Leo KNew Ford van - only 927 miles. Easy pickup and delivery.
PAUL LI didn't see the place when driving by. I was looking for vans or some sign that this was a uhaul spot. But very convenient, I'll use it again.
Carl GU haul prices are so overpriced. My $19,99 truck turned out to be $106.
Lynda CI found the check in and out process to be very irritating. The website kept halting. Also I did not want the extra $14 for safemove but was not given any option to remove it
Sue FThe "24/7" mobile pickup process took over 30 minutes, which was disappointing. The U-Haul website crashed, requiring me to call and wait on hold for nearly 20 mins to complete the process over the phone. The drop off went more smoothly. In the future I will probably stick to picking up during business hours only.
John LThe process of accessing the van without an on-site human was VERY time consuming and somewhat confusing. You do state that the check-in process is best completed before showing up to pick up the van but I didn't imagine that it would take as long as it did and require two or more phone calls.
Robert L24/7 pickup was awesome.
Laura FVan and service at the location were excellent. Website was a big disappointment. It was almost unusable.
JAMES KPay attention to the customer and be attentive to their needs
Leerosa B