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ALLEN E
Customer Reviews for Pequa Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The whole process from picking up and returning the U-Haul was easy and quick. I would definitely recommend U-Haul to friends and family.
MICHAEL DTom Lipari at Pequa Auto, Massapequa, NY, provided excellent service. I'm returning customer and I have recommended UHaul to family and friends.
CHARLES SAlways easy renting from this Location .
CHARLES WAmazing customer service highly recommend
EDWARD STom got me a new truck. He always comes through. Super reliable!!
MICHAEL Atruck wasn't stocked with equipment i was charged for (blankets/hand truck) and truck broke down. i had to ask a relative to drive a half hour to bring me jumper cables and help jump the faulty battery. my move was delayed an hour and by the time i returned the truck i forgot to put a little gas in it (30 mile total trip) and they charged me an extra $50. i left a message at location and no one called me back. i called uhaul today asking for money back and after sounding like they understood why i was upset they refunded me $15 for blankets and hand truck) and said to talk to manager of location that i left a message for and didnt call me back. they said he would call me but still has not more than 24 hours later. bottom line if you want to rent a truck for a small job go to home depot and pay $30 if you want to pay $150 ho to uhaul.
Dennis FTom is a very nice person to deal with very pleasant.
MOLLIE KOn a day where nothing seemed to be going right, Tom from Pequa was very helpful in getting me going and allowing me to complete the days mission… Hats off to Tom and Pequa Automotive…
LUIS JVery professional and polite . Quick and easy drop off . Great team !
Carlo CTom made the process very simple. Van was clean and in mint condition. Process from start to finish was great and it worked perfectly for what I needed the van for. I will be sending anyone I know who needs a rental to Tom and I myself will also use him when needed in the future.
CHRISTOPHER JExcellent service! I rented a van to move this past weekend and I had a great experience. Tom helped me with the van, and also with getting some misc moving supplies (boxes, packaging tape, etc…). He even helped me carry them to the van. He is a very nice guy and it was a seamless process. I will definitely recommend and go back there in the future!
JESSICA RAbsolutely a pleasure to work with.
DEXTER DNothing. Tom was great! Thanks!
JESSIE JI have dropped off several trailers at this location. Good personnel
JOHN MSuper fast and super easy transaction. Pickup location was ready for me and made check in a breeze. Super friendly customer service made my experience top notch.
LOUIS AExcellent customer Service.
EDWARD SMy truck is always ready to go when I show up. Always a good experience
MICHAEL ATom at Pequa is always very helpful and goes out of his way to cater to his customers.
TIMOTHY MWe have rented from this location in the past and will continue to do so in the future. Every aspect of this rental went smoothly.
barbara KThe U Haul experience was easy and staff very knowledgeable and prepared
JAMES HNo improvements needed.An overall great experience
Brian FTom was a amazing to work with.He was super nice and helpful
Allyson WExcellent customer service.
EDWARD Sconvenient but, hidden fees
JOANNA AThe person who gave me the service I liked his customer service.
ANA LDropped the car off and the man there immediately said he will take care of it / re-park for me which was great
Carly Hfriendly knowledgeable employee, equipment was ready to go at requested time, pickup and return was efficient. would highly recommend
KENT ETom is always accommodating. Very smooth and helpful rental
MICHAEL AGeat service, Great people, Great location.... This was the smoothest experience I have ever had.
DANTE JThat guy was very helpful
James CThe gentleman here was of a great help and assistance. I recommend his place of business for anyone needing Uhaul trucks.
JONPIERRE SExquisite customer service.
EDWARD SI have no input as I/you/we cannot improve excellence, and that is what I experienced in the service's provided to me at the most professional levels at this location.
THOMAS MBien
ORAN RIt's not right that you charge per mile AND for fuel.
Jillian BThe truck battery died. The owner never called me back after several messages were left. I had to secure a jump from a stranger after 5 hours of waiting.
colette dGreat Place , super attentive to get the job done quick
MICHAEL BFriendly service/ cleaner environment
Elahann JGreat Experience
Harold MTom at Pequa is always helpful when renting
Michael AMy experience with Uhaul was very positive at the 642 Broadway location in Massapequa. All of the customer service reps where very nice and professional especially Amber who I called on Saturday July 13 2024 at approximately 10pm was very nice. The rep at the 642 Broadway was extremely kind and professional. The experience was positive with all of these reps of your company. However the rep I original had the reservation to pick up the van was extremely unprofessional. He was disorganized and unprofessional. I was not able to get the van at this location. I had to drive to the WEST BABYLON store and book the reservation for the van at 642 Broadway. I was incovienced by this I had to pick up the van on Saturday and not on Friday as originally supposed to ,the original reservation was to pick up the van at 257 Bay Shore Road Deer Park NY 11729 the reservation # was 89680374. The rep at 257 Bay Shore Road Deer park ny 11729, stated he had no computer and he was very unwilling to help. He is a very poor rep for your company. With no computer and poor customer service how does he have acesss to your equipment. Thank God for the other location I was able to complete my bussiness with a minor inconvenience. Your company should investigate 257 Bay Shore Road Deer Park NY and seriously consider not using this person in the future. The only reason for the 5 stars is the outstanding customer service at 642 Broadway Massapequa NY 11758. And the phone customer service reps I spoke with.
Ohara JThe rental process and truck were great. However I had lots of trouble with the UHaul app.
BILL pGreat staff. Difficult parking.
Tracy Mexcellent
EDWARD SGreat service. Great trailer.
salvatore fThey replaced the 15 foot truck that had no radio working and ran lousy with an excellent one where everything works. Such a difference. Tom is the best guy to work with. Always a good experience.
Michael A