Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)

Évaluation :

2

Clerk said the server was down & couldn't check me in, didn't help detach trailer, I had to call the next day to get a receipt emailed.

Évaluation :

1

For starters how about making sure the dot 3 brake fluid reservoir is filled up rather than the customer finding it out after renting the trailer bc it was bone dry. Secondly the equipment was hooked to a 26 ft truck which I had to disconnect and move myself bc the rental place didn't know how to disconnect the trailer or move the truck.

Évaluation :

2

I wish I haven't met the old aged idiot man(60+ with whit beard) at that store. He has very poor communication skills.

Évaluation :

4

Truck steering was a little "loose" feeling. Check engine light was indicating an issue.

Évaluation :

1

Not only did they make me lose more than 3 hours in 3 different days by recurrent mistakes on their employees part, that never reflected my booking, confirmed emails and text confirmation messages with rates and estimates, they overbooked my truck by asigning a truck to ME and another client that same day of May 31rst. I had been ADAMANT about needing a Dolly for that day because one of my movers was going to be someone with acute diabetes and I did not want him to over strain. To make a horrible situation short, he fainted TWICE, we took him to emergency hospital and after all this, what could have been done as planned in the time range we organized was doubled and could not be accomplished on time. These people and their manager Cameron have the audacity to want more money instead of FULLY reimbursing me for these losses and pain. The medical expenses and the suffering caused by their negligent manner, and the fact that they CHARGED ME FOR A DOLLY I NEVER GOT is amost dirty, despicable action,... but worst is the wanting more money!! I want a FULL REIMBURSEMENT IMEDIATELY OR I WILL SEEK LEGAL SUPPORT.

Évaluation :

1

They do not know what they are doing. Will just go to a U-Haul location next time. Waited over 30 minutes to be helped when picking up. U-Haul rep they had on the phone was also rude. Made a comment I was late not knowing I had been standing there waiting. I will never recommend this location.

Évaluation :

1

After being charged 1800 bucks for a 6 mile journey, we were upset. So we had uhaul fix their mess up and now I'm waiting on money to be put back into my account that I shouldn't be waiting on. Also since I have lefty card has been charged 2 more times. I need to speak with someone.

Évaluation :

1

This man was horrendous. I had done the reservation online and just needed to pickup (after my original location was switched due to lack of truck I had picked initially) and it still took him almost an hour to get us in the vehicle. He blamed it on "lack of training by uhaul." He called the system "retarded," and then he said he assumed my boyfriend was driving the truck to which I inquired why he thought that and he said it was because I was "the girl." He then charged us over double the price I was quoted. We think he canceled my initial reservation and just created a new one. He doubled the price of the insurance I had picked initially, doubled our days, and almost tripled our mileage needed. Why? Who knows. We didn't ask for that. He also changed our drop off location. The only positive- Uhaul customer service was excellent in trying to rectify the situation.

Évaluation :

5

Everything was very organized and very easy to rent from this location. Fortement recommandé!

Évaluation :

4

Great manager who checked me out. Nice man.

Évaluation :

5

Free dolly

Évaluation :

2

I specifically selected NOT to include the goddman SAFEMOVE insurance with my rental and yet it was ADDED ANYWAY! What the heck? I was surprised I did not have to sign that annoying waver at the register like always, but the guy just selected to charge me 50 % more for my rental without telling me. I found out when I returned the trailer and got a bigger bill then expected. Thats a very sneaky and frustrating method to overcharge your customers! Shame on you!!

Évaluation :

5

Good perfecto

Évaluation :

1

Get someone who knows what there doing

Évaluation :

4

The attendant checking all U-Haul customers in was very nice and did her best to get to all of us as fast as she could. Poor woman was the only one working at the store so she was trying to deal with the Quick Stop customers while also trying her best to help the U-Haul customers. She was stretched thin. Trailer worked perfectly for my needs. Really appreciated the free month of storage at a U-Haul facility too!

Évaluation :

4

Equipment was in great shape. Picking it up was very easy. Merci

Évaluation :

5

The gentleman who helped us was great. He was very helpful and got us on our way with no trouble.

Évaluation :

5

Great location and outstanding customer service!

Évaluation :

4

Dennis and David were wonderful

Évaluation :

4

Made my drop-off easy. Thanks

Évaluation :

1

Truck was awful. Sounded like it was on its last leg. The alignment was off and engine needed service badly. I tried to explain this to the guy who was working at the service station but he said it was par for the course. Last time I'll ever rent a U-Haul.

Évaluation :

5

I think truthfully the Milage pricing is quite insane for the weekends. I also think U-haul should reimburse you for putting more gas in there then what's needed.

Évaluation :

5

Very helpful and knowledgeable!

Évaluation :

5

The uhaul reservation i made didn't have all the information in it i needed to get the truck. The person in the shop was really patient and helpful. Great experience from Quick Stop!