Le client n'a pas laissé de commentaire.
Theresa S
Customer Reviews for Rockhill Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I do not understand why this location was not listed on the U-Haul website when I searched for trailers. I had to look it up separately. The location is great - very friendly, had the exact trailer I needed, and they were prompt and detail-oriented in getting it hooked-up. I highly recommend this location. Merci
John SGreat people!!! Everything was great. Just keep doing what you're doing!!!!
Jennifer KI can't think of anything but keep the same great people. That's the problem with companies is that they get people that are wonderful employees but they don't do enough to keep them.
HARRY DThank you for the friendly and professional service!
Leon CExcellent service à la clientèle. Quick and easy pickup and drop off. Greatly appreciated!!
Nick mThe staff was courteous and helpful
JERRY CVery friendly, professional, and a quick and easy process.
CLAYTON SGreat, friendly staff, and they were very helpful!
Michael YExcellent, kind,and friendly!
COLE WDo the repair work on the equipment before a customer picks it up. The U-Haul truck air conditioner was not working. The car carrier trailer had the brakes locked up. I figured that out when I was going up a mountain; the brakes stopped making a noise so loud I could not hear anything in the cab. Going down the mountain, the brakes engaged and made the same loud noise. It took going up the next mountain to get the brakes on the trailer to unlock again. This most likely cost me extra gas to move my stuff. I am sure this problem also put extra wear on the trailer brakes since they were engaged to some degree for the first several hours of my move. Since I did not figure this out until I was halfway to my destination and the brakes were no longer hung up, I chose to keep going instead of calling and waiting for U-Haul to bring a replacement trailer. I was given an address for a small U-Haul dealer to drop the equipment off. The place was closed. The parking lot was so small that there was not a big enough space to park the equipment. The entry to the parking lot was blocked by the equipment I dropped off. It was that or park it on the street and let the city tow it for being illegally parked on the street. I even had to back my car off of the carrier directly onto the street since the parking lot was so small. My only other option was to park it in front of a different business next to the U-Haul dealership. That would have been easier to get into. It would have made the business upset with me for doing that and blocking them from their building. The U-Haul and the tow trailer just barely fit into the parking lot and blocked the garage doors from whatever that site does besides rent U-Haul equipment.
ROGER MDuring winter you might want more than 1/4 tank when rented.
KYLE GExcellent customer service at the Belton location.
Dan MNothing, I love how clean the office was friendly customer service, she work with me on my arrangements on returning the uhaul truck and the price was great.
CHANDRA WAll good. Best rate in the world, very convenient location. Highly reccommend.
JEROME KThere was no personnel. It was a drop box
SARAH WJust improve your general customer service. It just felt like I was standing there awkwardly as someone clicked away on the computer. Then there was some strange comment about how I was returning the trailer early as if that was a problem for them. The person wasn't friendly at all and I just felt like a task to take care of instead of a customer.
BRYON HThe process of renting this U-Haul was super easy and quick! The employees were very helpful and friendly.
Nick mAGAIN - I have used UHAUL several times in the past year or so between Springfield Mo and Belton MO. This was the first time I experienced a problem. BUT - once I contacted UHAUL - they addressed the issues and I have nothing but total appreciation for there professionalism. Thank You to All !!!
REBECCA CWe were charged extra because the Blue Springs location we originally booked didn't have the truck we needed. We then had to drive to Independence and back to Blue Springs. We did not drive the truck any extra and were still charged. I would not recommend them. I even disputed the charge explaining what happened. I received a receipt saying they charged us anyway. Don't go here they will nickel and dime you.
Anthony TYour service and truck and equipment recommendations were all perfect.
BORNEY Blarge, new facility, just a little bit south of the main population. Easy to get to. Nice people.
Jeff SI was surprised at the location but was glad it wasn't too far out of the way. The transmission felt like it was slipping really bad, was rev up high before shifting…sounded really loud when this happened each time I would accelerate. Only made one trip in it instead of what I had planned.. I would not recommend another family or individual to use this truck until fixed. I do plan on renting from here again, but with a better running truck.
DANELLE SEveryone was friendly and very helpful. Thank you
William TVery friendly and accommodating. I can't thank trr he em enough.
DANNIE RThe website was too glitchy. The truck I chose wasn't there and I ended up getting charged double by pick up and drop off location
MEGAN PAbove and beyond made it an excellent experience. Merci.
John LThe ride was rough! It definitely rode like a truck not a van .
Nicholas L