Nothing needed. This location is fine as is.
george c
Customer Reviews for Spirit of Tuscola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Redo the website and make it user friendly. It was alot more money than I was wanting to spend plus it was not working like it should have. When I dropped it off it was hard to read the prompts on my phone, had no idea I'd have to go through all of that. Overall experience was low.
Terri RThanks
LYNN SSmall parking lot but nice. Roadside assistance sucks
RANDY MEasy experience and would use service again!
JESSE HNo improvement you are great thank you!!
Sunshine HThey were great, very friendly,and polite.
Charlene SSam was excellent! I was in a real time crunch and Sam was so nice and so helpful! I ended up sick and he assured me that he would take care of everything for me!
Susie GReserved a trailer via phone and picked it up the next morning. Used it for the day and returned it. Exactly what I needed.
John MI'm not the type to complain, almost ever. Upon getting to the location, I showed up at about 3:15 to pick up my key. I did an online check in and it told me to go in and get my key from an associate. When I got in to the location (liquor store). The woman there behind the counter told me to wait for her husband. I waited for about another 15 minutes, when I showed my phone to confirm..my pick up and which vehicle to pick up, they disregarded my picture showing which truck. I believe the man was picking his children up from school although his significant other should understand how this process works as well I believe. I could see the keys hanging there with the truck number on it but it seemed she didn't even want to try to help me. When the man showed up I explained (for a third time) who I was and that I was there to rent a truck and that I'd already paid. He said he didn't need to see my confirmation on my phone but then was confused and said "you do online?" I communicated that I'd paid and I was waiting for the key. As after I got outside and into the truck, my first thought was "these trucks are never cleaned out" I understand that people treat things that aren't theirs like crap but if I was part of the business and rented them out, I'd make damn sure they were at least wiped down and vacuumed out. My final comment about my experience is that at the tuscola location. Almost all space to park and get around the building is packed full with trucks and trailers to rent. I could barely get the truck out and had to do a four point turn to do so. I think maybe they need better parking or less vehicles stored their. When I pulled back in to drop off. I only had a small space to park the truck and doing so I forced other customers (liquor store customers) to squeeze through a tight space to get by. I imagine eventually one of the rentals will be side swiped due to lack of space. Like I said before, I'm totally not the type to leave a negative review but I felt like it was too costly to have that type of experience.
Dillon MCustomer service has always been great
BRADLEY DSam is an awesome person to work with. He gets you the best.
ALLEN HOnce there the person in charge was great
Michael AThis is my second rental from this location. They are very accommodating and easy to work with!
Rebekah HWas very knowledgeable and efficient taking care of our return. Very friendly
RONALD HI tried to rent from here but on Aug 31 on line said it was closed so I called the Marshall location the next day snd Mary made my arrangements for me.
DENISE PGot everything checked in very quickly and efficiently.
Robert ASam was FANTASTIC!
Pamela BWas charged 100 while I was told and given a receipt that shows 76 . Where is my 22 .00 refund.
Michelle DI appreciated these folks being on the other end of my rental experience. Made returning the trailer much easier.
Douglas WShowed concern for our needs and very helpful.
Robert MThe gentleman here was amazing. Both times I've used this location it's been a great experience. I have an injured wrist and even in -20 temps he helped hook up the trailer as he could see I was struggling. He is a great and I would highly recommend.
James SNot happy. Will never use again. First off all it was way too expensive. It cost me $137 plus gas. Waaay too expensive. I payed for an utility dolly and it wasn't even in the truck. The truck didn't even have a pull out ramp like it is supposed to and we was moving a washer. I won't use again!
Melinda VJust dropped off the car transport. Didn't talk to anyone, as they were busy.
Darren CSam the local owner is very helpful and accommodating. Clean and convenient location with easy access Chris
Chris HThe worker was very positive and helpful
LeRoy MEverything was perfect!! There is no need for improvement... the owner if the store is really polite, and helpful! I was in a 15' truck within 30 minutes, and it was the perfect size for my moving needs today! Will definately go here next time!!!
Douglas FThe uhaul I got was damaged. Two of the six latches were broken previously and were not repaired.
Corey HNothing went wrong. So good on our part.
ALLEN HSam is a great guy to deal with, will recommend to others
HOWARD KLower mileage rates
Gregory Rvery nice
NICHOLAS TCustomer service is timely, professional and personal. I had problems with the app using my location and the staff jumped in, u bothered to support my transaction.
April JTransaction was very business-like. No chit-chat at all. Not a bad experience, by any means...just average.
William SVery pleasant to work with.
Thomas Kthey went above and beyond to make sure i got what i needed!
carl tGreat people
Heather GSam was a really nice and helpful worker. I appreciate his time to help us with picking up uhaul process.
ZAW ASam was very helpful and courteous
Imad B