Le client n'a pas laissé de commentaire.
BRYAN P
Customer Reviews for Spur Discount Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nice friendly service!
Larry sBe more professional, clean the trucks inside cab and cargo area Needs to walk out with the customer to inspect rental and assure that getting the correct rental
Christopher WDon't rent out something that is reserved. It cost me the customer time and money
WILLIAM ERien
Fred DEasy transaction and the trailer was as described.
John GGood service Simple pickup location Good location
Anthony KThings are fine just the way they are.. I returned the car dolly on the same day, December 9th, 2024 at 5:30pm. Merci.
Elizabeth TI dropped the truck off and the lady at the store inspected the rental. Everything was made easy and convenient. I have rented from budget rental before and had a horrible experience. Thank god this was the compleate opposite of that. The truck ran very smooth, the ride was very comfortable, and the truck got very good gas mileage. Uhaul is the only place I will rent trucks from now on. It may cost a little more but this is a case where you get what you pay for.
HEATHER RThe lady was great doing the paperwork and very friendly.The guy when we turned in back in couldn't speak good English was the only drawback.We couldn't understand what he was saying.All in all I would recommend this place
Carol FRespresative was very nice, truck was clean, and up to date. Excellent service à la clientèle
GWENITA WI had no problem parking, walking in and giving the key. It went smooth. It was getting a key that took for ever, and cost me time, fuel and labor,
Ronald BYou change the pick up location I had to drive 50 miles out of my way to get this. It's in a bad area and hard to get to.
Shawn CThe man doing the contract acted like he didn't want to help us. He wanted us to verify our own secondary phone numbers. We know uhaul policy and explained to him HE needed to do that. He was not friendly and does not make a good representation of uhaul. He also did not even make sure we hooked up the trailer correctly. We did it ourselves. He didn't even make sure we got the correct trailer. Very unprofessional altogether.
Angel HThe guy that rented me the truck used my payment method to do three (3) fraudulent transactions. I would've never known if Capital One didn't notify me to ask was it me making the transactions. Once I told them it wasn't, they immediately turned the matter over to the fraud department for further investigation. And I hope they get the dude that rented me the U-haul that day because he's the one that used my card fraudulently to make transactions on Facebook. He's the only other person besides myself that's ever looked at my card. This type of behavior by your employees is not acceptable and I'm going to continue to write bad reviews until this matter is resolved to my likings....
anthony rThere was no help to disconnect the trailer and I have hurt my back while having to disconnect the trailer myself. There should at least be a trailer Jack available at the minimum.
JAMES NI highly recommend Spur Discount Connivence for UHAUL rentals and drop offs. They answered all my questions and concerns regarding my rental. I felt reassured in my rental decision after speaking with them. I will definitely use their services again!
Susan CNothing, keep doing a great job
Lewis SIt's was 30 something but you took 60 off my card do I get the other 30 back
Totiana JThe location was not clearly marked next to a run-down gas station. It certainly made the drop-off longer than necessary.
Gideon BWould help if they would help you install rental trailers to the vehicles it is hard to do buy your self
Rick RThe people were unfriendly during check-in
Louis MGentleman was not helpful and off-putting. Also, charged me for gas even though I filled the truck up as indicated on invoice.
JAMES Ooffer free rides or even a cheap ride after dropping off the truck.
Scott Wnothing
karen jPouring rain and guy at the desk said grab one I could find. Then had to come back in and give him what one I found. No help loading
Brad SThe unit I rented the ac did not work.
Thomas PExceeded my expectations and the local dealer was great! Will definitely use them again!!
roy tFix air-conditioner wasn't working
rick nI just dropped off truck
Vicki DThe representative was not knowledgeable of a military discount, refused to stop so that it could be applied. Then when I called the 800 number he continued what he was doing until I put him on speaker. At which time the lady on the phone asked him to verify our military ID, he just kept telling her he couldn't apply the discount. I had to tell him 5 times and the last time I had to get loud for him to LOOK AT MY ID to VERIFY we were military. The representative at the retailer needs further training.
David RThe person serving us was constantly distracted by his main function of operating his store. I had too many issues around the contract set up and when an adjustment had to be made due to a lack of supplies, he had to call uhaul to get it done and confirmed. The check in process has gone totally digital and he was not very well informed or willing to help clarify what needed to be done. Being electronic, the process should have been quicker than it was.
David GThe brakes on the trailer quit working in the middle of my trip. I hope they get fixed.
JOHN LIf the location does not have everything you've requested such as moving blankets and furniture dolly then that should be conveyed before the rental is made online.
Matthew SI reserved one dozen blankets. This location only had 3-4 on hand
Stephen CTook care of me as a customer and took care of the problems that I had.
SUE LOnly person there was working the store counter and could not check me in. Later I received an additional charge for damaged/missing equipment. I had returned everything including an extra pad. I inquired about what I was being charged for and as of this date have not heard back from anyone. I would never do business with this location. I would also suspect that this is a normal occurance for them to make extra money.
STEVEN DThere was a wait with receiving the uhaul, as the first location did not have the equipment I reserved. The guy at this new location was nice and helpful. The only con I would have is that the truck did not come with the wire needed to connect the electricity to the trailer, that had to be supplied after I asked about it.
Casey SNoone to assist you in the return of the Uhaul which was fine pretty easy to return on the phone ..
Samantha L