Le client n'a pas laissé de commentaire.
LISA E
Customer Reviews for Storage Choice Pearl LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location was closed so we couldn’t give a true review about personnel
Suzanne TThe trailer had some preexisting damage around the driver's wheel well and bracing. I wish I'd knew it was compromised and I took it 530 miles. When I got to my destination trying ti back it up the entire Axle shifted all the way forward. When the wrecker came to tow it off it appears the u-bolts were gone and the other very loose which allowed the Axle to shift. I'm glad that the trailer didn't experience this while being pulled on the highway. This could have been far more serious. I'm thankful nobody was hurt and nothing damaged
JOHN KFirst I arrive to the location and the guy started assisting me until he got a phone call and started helping the caller. Then customers started coming in and he started helping them while I still waited. After that. The clerk went outside to hook the trailer up to my u-haul and I left. Not even 2 miles down the road the trailer broke loose from the u-haul because he didn't hook it up properly. I have photos to prove it. So the manager got it hooked up and I was on my way.
SCOTTIE BI LOVE THIS LOCATION AND THE TWO MEN THAT WORK THERE. THEY HAVE ALWAYS BEEN VERY HELPFUL AND NICE. THEY GO BEYOND TO HELP US OUT.
PAULA MNothing. Mr. M operates the best U-Haul Rental Pick Up I have ever experienced. He is honest, fair, dependable, and efficient. His assistant is very knowledgeable and has the same attributes as Mr. Moore.
BRYANT BThe store owner was very helpful and nice
WHITNEY GGreat service. Would recommend highly.
CHARLINE SMr. Eddie was there for whatever I needed. She's in pajamas. I talked to my mom every person
MEGAN MSaid they were open till 6. Showed up and no one was there. Door was locked. Got charged extra for some reason.
JEFFREY LThanks
Leandra JService was excellent. Highly Recommend.
LISA OI turned the trailer in early but since I was charged at the initial location, I was told I could not get any money refunded.
CHRISTOPHER HStorage Choice in Pearl, MS is awesome. I've used them many times and would highly recommend them.
LISA Obit of food trash left behind passenger seat from previous renter but was quickly resolved by staff member on duty when informed of issue. Staff was extremely helpful and very informative to operations of vehicle, ramp usage, and gasoline scale to know how many gallons to put back into vehicle prior to rental return as well as pointing nearby gas station for ease of rental return.
David PThis is the best equipped and best managed U-Haul Rental Pick Up Center I have ever experienced. The personnel was professional, efficient, knowledgeable, and friendly.
BRYANT BI drop off after hours
MIGUEL GServices were awful. Was asking for an refund never received it
NAKIYA LDid the self drop box.
BLAKE CMy experience was expertise.
MARILYN RJe
MATTHEW MExcellent staff and very courageous and respectful I give it a 10 star
KENNETH PLocal, friendly, and professional service
Jeffrey MNot a thing!!!
ALLEN WThe customer representative was helpful and provided courtesy service.
ERNIE HThe truck was a piece of junk. Someone had glued the locks back in. Seat wouldn't move so it was almost impossible to drive. No cruise control so spent HUNDREDS in gas. Alignment was off so had to drive with arm at a weird angle. Could only go 3-4 hours before having to stop due to poor shocks and weird driving angles (seat and steering). USB jacks broken so got to listen to scratchy radio stations or nothing at all for 1800 miles. Truck and wind noise so loud could barely hear the radio anyway. One of the worst experiences I have had driving across the country and I've done it multiple times. Had to clear out my recently deceased mother's home and I wrapped and secured everything extremely well and most was still damaged due to poor shocks and how rough the truck drove. It was an awful experience and took much longer than it should have due to the truck. And all this after Uhaul offered me 500 dollars to drive 12 hours out of my way to haul an extra trailer for them when it would've cost me that in gas alone to do it. Just a bad experience all around.
KRISTEN EThe guys at this location are great & always get us whatever we need!
KENNETH MThe manager was very friendly and informative.
DELORIS TAmazing and very knowledgeable service. They got me up and running quickly. I would recommend this location to anyone looking for a good U-Haul experience
DAMON BGood consumer services
CHRISTOPHER FI would suggest to each customer to call the assigned pickup location prior to pick up to make sure that the rental is available. Would save some time and effort in the event that the location has to be changed.
CHESTER HManager and store attendant were very polite and professional.
BRYANT BThe staff at this location are the best. I drive way out of the way to use this location. They are professional, honest, efficient, and courteous.
Anthony FGreat customer service!
Richard REverything done was fine.
bobby lCan't They are the best They know customer service and could teach uhaul a thing or two about service!!! Help how are you? For starters
Robert AYoung man was helpful and even tried to remediate the issue with the other location.
ROBERT GGreat customer service and nice equipment. Will rent everything I need in the future from them.
Jimmy lExcellent customer service. This location was awesome. Eddie was very helpful. I strongly recommend this location to anyone.
Greg HProfessional, polite and equipment worked as it was supposed to.
Joseph FMy son picked up the UHaul and said they were the nicest people! They were very helpful and so friendly. Fortement recommandé!
Kitty BBecause of weather conditions, I had to change my plans for picking up the trailer twice. The staff at this location was most accommodating and enabled me to save time and money in using this trailer. I highly recommend Storage Choice Pearl LLC.
Alfred JThere was a rude woman that called me and matter of fact me and started arguing with me of the deal I got already from Pearl! The people at Pearl went over and beyond helping me get a truck! I would refer all friends and family straight to them. I have rented space from them and again they were awesome!
RHONDA BEverything was nice customer service was excellent and truck was ready
Alicia COnce again U-HAUL delivered a 5 STAR experience and provided excellent service, amazing equipment, fast turnaround, and super friendly staff to complete my transaction. I highly recommend U-HAUL to anyone who desires excellent service and the highest quality of equipment for their next move. Thank you, Richard Vinson
Richard VVery nice and polite and helpful
Carolyn SGreat customer service very satisfied
BARRY PThank you all so much for having the things we needed. The process was easy and fast. I definitely recommend this place. Thank you all!
David PEverything was great 👍
James GWhen I dropped off the truck no one was there. I did the self turnin
Kenneth DEddie was professional, efficient, and very helpful! We were in and out very quickly. He assisted my son in getting the trailer all hooked up and making sure all the electrical was working. It was a great experience and wonderful customer service!
AMY KFriendly and prompt service.
Carla HSo kind of service.
Jing Z