Very easy to drop off. Clean area, but limited parking options with large trucks and trailers. Wasn't an issue for us but could fill up quickly. The days of the level three inspection are (most) gone. Loved how easy this was to return.
Todd G
Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good service
Edgardo vVery efficient. Thank you.
RAYMOND DActually maintain your equipment and not cause someone to be stuck on the side of interstate for 5 hours
Oakley PBe more restricted on smoking in the vehicle. Like Marijuana etc.
Guadalupe UEs eficiente y rápido excelente
Juan MNothing I can think of because I had no issues, even when it came time to renew the rentel for another day and I was far away from the rental location. Therefore thumbs up to the question at hand, otherwise I would have a thumbs down action, and I have rented from this location numerous of times and if I need further services from U-Haul, you know where I would be, thx.
Ismael bI not advised of the $20 after hours fee. This should have been discussed with me because they knew my return time was after they would be closed. The contract was sent to me after I had already left with the truck. I will never rent from you again
DEBORAH FI always use this location; it's closets to my home. Merci.
Gustavia CAmazing customer service, personal assistance and support from helping me clean up my needs and confusion with the website. I have never had a problem with this store in all my years using it. The individual office is way better than sharing with the old installation shop. The crew was extremely helpful and every time, no matter what location-UHaul NEVER disappoints.
Steven PThanks 😊
DONALD JGreat staff! Very friendly and professional.
Robert CGreat customer service, fast and easy to get the truck
Sayed MShare was confusing and time consuming. Also the key boxes need upgrading.
Dale HAnswer the phone.
Richard JDrove across country and got lucky with a brand new truck, less than 700 miles on it.
Terrance DNo issues.
Steven ANothing, everything is great 👍
VICTOR BGreat Customer Service
Angela HI was very disappointed that when I couldn't return the trailer by exactly 9:30am on a Sunday, when they are CLOSED, they charged me an additional day, even though I had it back shortly after. It would not have made any difference to them, on a day they knew they were closed, but they were happy to charge me an additional day for an extra hour or two. NOT good customer service!
LaMont JNothing, Doug and his team have the system mastered, please keep it going.
bennie hKEEP UP THE GOOD WORK
Dennis TThe team is excellent, always have what I need, price is good, customer service excellent 👍
bennie hNothing, everything was perfect.
Ulysses LEverything was excellent real good customer service
armida lExtremly professional
Fulgencio VMobile check in didn't work, no wi-fi signal, had to go inside and stand in line for 45 minutes. After returning the truck as instructed by cashier, when we were able to receive WiFi, we were instructed to return to take several pictures. Could not upload on site due to no WiFi. After driving away again, we were instructed to return AGAIN to take one more picture. Woke up the next day to two separate charges on our card. No big deal, still the best price in town, but if you want pictures uploaded and mobile check in, please have internet available! Very frustrating.
Sean SVery friendly and knowledgeable about how to meet a customer s needs.
Barry KVery easy and very friendly people
Sonia AIm a little disappointed because they didn't have the furniture dolly that I requested. However the gentleman who helped me get into the 15' truck was incredibly apologetic and kind.
MARGARIDA PAucun
Robert SFriendly, quick service getting the trailer set to go. Thanks for a great experience.
Ruth PVery good custumer service Mu amable el señor que esta ahy..office Always muy amabke
Adriana UGreat service again
FULGENCIO VGreat customer service, very friendly and understanding. I definitely recommend this location.
Leticia aReplace worn stickers on trailers.
Chad RMy favorite rental place.Excellent equipment,personnel and pride in work ethic.
FULGENCIO VSuper friendly service!
Michael SI didn’t really understand the technology part of the rental and drop off because of the holiday and for some odd reason like three times if not four the amount quoted without even hitting that mileage has been taken from my account, I’ve never had this type of experience with u haul, I now have to take more time out of my very busy schedule to find the reasoning behind this ordeal….. Can someone please explain
Noah HGreat job.
Larry WAs always (expected) , friendly, polite, courteous, professional and eager to assist, what else can you ask for ? Great job! We're proud to have this business in our community. Thank you .
GIOVANNY BPut your car transport out so they can be seen
DEREK SWe arrived on site at 0803 with a prebooked 24 ft truck for 0800. They could not get into the office. We were told another set of keys are coming in 15-20 minutes. We left at 0843. I have 3 movers on the clock for hourly rates. We were quickly helped once we were inside. We should have received a discounted bill for this huge inconvenience.
suzie lFast, easy and Doug was very pleasant to work with.
JoAnn WI dropped of trailer after location was closed. The uhaul app made it very hard to use, it tool for ever to load pictures. I was there for about 40 minutes trying to get the app to work. Still not sure It worked
Dennis AGood people,,. easy to work with
tim aThe staff is outstanding, helpful and always has what we need.
michael HMake sure the rates and estimates online reflect the actual price. If I wanted to pay tow truck prices I'd get a tow truck but with it pretty much lying online about the estimate. Just doesn't help with trying to cost things out and getting screw once you get the final bill
Eric FI think the demand is very high for truck rentals so I can see why they don't have time to actually drive the truck and see how it runs and see the little details that may make a customer feel uncomfortable driving it. In my case the check engine was on, and the side view mirrors had bird poop the lock for the back roll up didn't have a key..but overall everything else was great!! Thank you.
eddie pThis is my go to place. I'm always treated with the utmost respect and appreciation. It's definitely hard to find great people like these guys. Thanks again for taking care of me.
Andrew STruck was "clean" but in poor condition. The headliner in the cab was falling down in more than one place and while they had a nicer truck there they gave me the junky one. Staff was not very cooperative or wanting to help in any way, both times I called I was placed on a very long hold and the second time I ended up hanging up. Waaaay over priced for the equipment provided, along with staff that was only interested in charging extra $$ or sending me somewhere else… I think next time I'll find another rental truck company.
Jessica DTheir new set up looks great, their customer service is excellent, these guys are great!
Julia NEverybody inside was very helpful and nice. Only took a few minutes to complete the paperwork and send me on my way.
Gigi BIt's a great rv storage facility, but I needed to store my motorhome under roof, that was the only reason I moved to a different facility that offered a roof
JUAN L | Expérience généraleDoug and staff were exceptional.
BETH H | Expérience généraleWill return when time comes to need storage.
TERRY J | Expérience généraleGreat customer service, well maintained facility
dave H | Expérience généraleThe gentleman and woman are so helpful! Like storing my vehicle here for a long time. Gated and Doug, the gentleman, patrols the facility during the day.
sonia h | Expérience généraleEveryone there was awesome to work with!
Kimberly F | Expérience généraleJust found a placecto live no problems with the facilities. Merci
valarina f | Expérience généraleNot having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 郎
Dennis G | Expérience généraleDamien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service
Arthur N | Expérience généraleNo security cameras. Our catalytic converter was stolen while there. Our rent went from $51,5 to $103 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.
LEE H | Expérience généralelack of access on weekends and after 5pm weekdays was an issue/challenge
Bill C | Expérience généraleAucun
James H | Expérience généraleThis place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can't wait to store my motor home there when it comes time.
Charles H | Expérience généraleThey are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.
Diane V | Expérience générale