The experience was great, thanks
scott s
Customer Reviews for Ace Country & Garden Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was charged for the 87 km which was accurate at 133.o5 then uhaul charged me an additional 151. I right away calked them on it, then they gave me back the cash. Previous time I used them, they wouldn't give me my refund for over 2 weeks. I had to escalate to the highest manager to fix it. I need to move more items but I think I'd rather hire a moving company.
Erin JExcellent service à la clientèle. I will be a repeat customer.
Patrick TThe pickup location was a gas station. The person manning it was constant busy looking after clients who needed gas since it's a full serve. I was made to wait and wait and wait as the person only looked after me in between his clients. Then he didn't know how to use the computer properly and was becoming pretty irate, banging the counter top and making uncomfortable comments, looking at me as if I was the cause of his shortcomings. A truly horrible experience!
Danielle SI liked the old paperwork system much better than the current one. The new system much longer and convoluted.
Heather WDon't overcharge. I was charged more than invoice.
Andrew WMy online booking was somehow screwed up when I got to the location. On the online booking, I had asked to return the UHaul to the destination location. I had only the choice of return the truck from where I picked it up.
Yavor KThe service was excellent the man who helped us was extremely knowledgeable and new his job well it made our experience at this location easy
adam lVery friendly and took drop off over and gave us peace a mind.
STELLIOS SAttendant was friendly, ready, helpful and efficient. One of the best vehicle rental experiences I have ever had.
David JTried to pick up vehicle from the app but the process for doing so was long and arduous. Really, you need 2 references/contacts for a 6-hour rental including my employer? That you state you WILL be calling them to verify is even more invasive. The app needs an overhaul. Duplicating info at time of pickup is completely unnecessary. Also, because location is a gas bar, everyone else took precedence over my rental. Clerk could not even attempt to start my pickup because people kept coming in for gas. I was onsite for 30 minutes before getting the keys to the truck - with less than a quarter tank of gas in it. Had to pull up to the pumps to fill before I could leave. Location is convenient. Pickup process is NOT.
Kevin BAll went very well
dan rGreat location
glen gno need to improve. everything was great
Roger sOur reservation confirmation includes our requested 2 dollies. Upon arrival to a location. 40 minutes beyond our preferred location, after driving 400 km, we were told that this location does not have dollies. I learned, after contacting customer service, that our original request for dollies was cancelled without us being notified. For 2 60 year olds, this resulted in a significant challenge. After locating yet another location with a dolly, we were on our way, 90 minutes beyond our schedule and before we had another 300 km to drive. VERY DISAPPOINTING EXPERIENCE
William MThe people at this location are pleasant to deal with. However U-Haul in general should try more than once to reach someone if they change the reservation pick up.
Chad BS.O.
Chris MThe attendant was very helpful even though he was really busy.
Zoe DNo comments for improvements. The staff at this location were very friendly and helpful to get the truck ready.
Daniel GFriendly, helpful service.
Brian ySnow tires
Gaynel BThey did the best they could considering it was a last minute booking and they were super busy when I turned up for pick up. They are always helpful.and it's a good local location.
Clare NThe staff at this uhaul location are absolutely wonderful. Always courteous and smiling and very knowledgeable...I will use this location again and refer others
lesa eRental should be gas full when returning Did not give return time
Bruce THave dealt there for years. As always, was served professionally and great experience..
BILL LA pretty basic location but the service was amazing! Very friendly and helpful.
DAVID CBlair was great to deal with!
Kevin FOnline booking is great, however the person serving gas at this location is the keyholder and Saturday morning was very busy at the pumps.
JUDY PHave rented previously. Always good service. Merci.
Eric HThe UHaul service was fantastic, and I would use this location again, it should be known that the individual we dealt with (only one person) also manages the gas bar as well as the UHaul customers at the same time. Great job dealing with impatient drivers that should have filled up the evening before most likely left home late and are now headed to the Tim hortons drive through.
Steven HHelpful and friendly personnel!
Paul WOpen more locations
Samuel OYoung man working there was great. Booking process is misleading and sadly, you know it. You make it appear as though trucks are available at chosen locations when they are not. It's business practices like this that make people distrustful….
PETER VThe location itself is lovely but it's a country depot store and a gas station. The huge problem is they have the rental counter out of the gas station booth part instead of the store. It's is a full service gas station so the gas attendant is so busy pumping gas he struggles to deal with U-haul rental clients leaving them waiting for a long time. First I was to do Mobile pick up which I chose due to past experiences with the situation above. Sadly the mobile pick up would not work so I had to go to the attendant. It took him 45 minutes to get to me due to serving gas clients and another rental client before me. I had people waiting for me so I could start my move. This rental counter should be in the store and not in the gas station booth outside. The owner needs to re-evaluate this situation. I feel for these gas attendants. I will not rent from this location again.
Darlene LThank-you
Louis LVery convenient and helpful here. I've used this location several times and they are always great.
HENRYM SAs always, great place to rent from
glen gThe regular lights worked but the turn signals and brake lights didn't- clean trailer, and great service
bob rAlways helpful and friendly
joclyn fInitial difficulty in finding the right sized truck at a nearby location - issue solved by staff. Pick up was smooth at Ace Country & Garden in Almonte Ontario. Pricing was fair and Ford 15ft truck in excellent condition.
Simon BTrailer had a bald tire once picked up, inside needed to be sweeped out.
James cI can't think of anything ,I had a very good experience.second time using u-haul and will continue.
Philip BAt this location, the person there has to pump gas and pump propane and take care of u hail customers, that is to much for one lady ,she would very hard and very nice person.
Noel DBlair's customer service is excellent very efficient and no waiting around. Great convenient location.
Ken KSuper convenient location for us!
sean iVery flexible and helpful in the return of 3 pieces of equipment. Very friendly and easy to work with. We we able to refuel right on site and the gas prices was normal market rate. The hours were very long which reduced our stress in returning the trucks and the car trailer on time.
Charles Ba pleasure to recommend this site - high level of service and a pleasant experience in all respects
robert bEasy online reservation system and excellent customer service when needed.
Ramashan MThe cost of over $110 for 2 hours was way too expensive. In future I will use another rental company and will not recommend this company.
diane bStaff were very helpful throughout the entire process and made our move a a seamless pleasure!
brian hThey are having problems staffing this location. When I arrived at my updated pickup time, the poor gas attendant was working alone. He was unable to work the U-Haul software. I wrote down my credit card information, gas level and km's on the truck for him before I drove away.
Lori BBooked the vehicle in Arnprior and they overbooked the unit. Received a call at noon for booking in Almonte. At this time my arrangements for moving were made and hired help etc. 44 km each way out of my way plus fuel. Even though I received a $50 credit did not cover the cost of the mistake. The process was slow as they are multi tasking to the max with the gas pumps etc. Vehicle was dirty interior front and back. No inspection of the vehicle was done before or after.
Terry HIt’s all good! Thank you …
michael nGreat location. Fantastic people. Unflappable on a busy day!
kelley sClean the vehicle and maintain it .floor was muddy and dog hair all over seat .i brought it back 100 per cent cleaner. Maintenance oil need changing and wiper blade needed to be replaced was broke when i got it
Randy HVery convenient location for drop off for my trailering experience.
Grant CThe pieces I ordered so I could use the trailer were mailed to me instead of being read at the location. What is the use of a trailer hitch 2 hours away. The ratchets on the trailer are so rusted they slip and don't hold which is really dangerous while towing a car and since the extra cargo straps were not there I had to rely on the straps on the trailer itself.
David GGreat Service!
David HThis location had 3 6x12 trailers available for the time I wanted but your website and a subsequent phone call said otherwise. They wanted me to pick up another smaller trailer at a location over 30 kms out of my way. Thankfully i stopped into this location a couple of days before and made alternate arrangements to get the right sized trailer from them. Please do something about your inventory tracking so they do not lose out on rentals and I do not have to travel 3 times as far as necessary.
Roger C