Le client n'a pas laissé de commentaire.
LATONYA M
Customer Reviews for Triple A Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I originally had a pick up scheduled in greenville mississippi. But found out the next day the location didn't have anything for me even though I scheduled several weeks in advance. The owner was very rude in greenville. Went to two other places in greenville to find nothing cause customers were not turning in the equipment on time. Was able to reserve a 15 foot in greenwood. Drove over 1 hour to find out the customer had no plans to being the uhaul truck back on time. Ended up driving to Monticello Arkansas which was another 2 hours to actually get a truck. Spent over 6 hours trying to find a truck. Put me a day behind in this move to north Dakota.
Aaron GVery east to return
Kevin HDear U-Haul Team, I'm reaching out to express my deep dissatisfaction with the level of customer service I received during my recent experience. The lack of professionalism, accountability, and basic courtesy was both surprising and unacceptable coming from a company of your size and reputation. If this is the standard U-Haul chooses to uphold, it's clear that customer satisfaction is not a priority. I expected a straightforward rental, not a frustrating series of miscommunications, delays, and indifference. I hope this message finds its way to someone who still values customer feedback. If not, rest assured that this experience will be shared where it counts.
William TAfter hours drop so no personnel involved
Jim LThe rental uhaul was dirty when picked up and it was not the best or even close to the minimum best. I like talking to an individual verses having to contact a representative via phone for a pickup.
latonya mThe mileage on the truck did not match what was on the paperwork resulting in an overage charge.
SAMUEL MMy rental started off at only 19.99. After mileage and fees it was 103 ! All i went was 60 miles round trip and didn't even have the rental but 6 hours.
Kailandous WNothing it was perfect and thank you so much. I'm going to need to rent another one real soon…
TODD BEverything was good
LAQUAN GThe truck interior was dirty from spilled soda on the doors, cup holder and floors. The floors where very muddy as well.
Teresa Hall went well
LYLE WTriple A Location looks like it's going out of business. Business was cluttered with no designated place to drop off trailer. Business was closed on this day, so no one to ask.
Bill HS.O.
BRENT TThey were very helpful, courteous, knowledgeable and kind.
Roy LOnline reservations are completely useless
D'Ann KExcellent, efficient, and courteous service.
EDMOND BWasn’t sure it was the right location, no one was there.
John WThe site was not marked. They had moved from a pawn shop. The vehicles were on another lot. It took us fifteen minutes to find them in a business that repairs vehicles. It needs to be clearly marked. The representatives were helpful and courteous once I found them.
Sandy LNo improvements needed
EDMOND BRien
EDMOND BHave equipment ready that you are renting...
Rickey RThe clerk that check me out was very courteous, she was very knowledgeable about the equipment. I would gladly recommend this U-Haul representative to my friends and family.
connie lShe didn't know how to treat customers. She is did mistake and charge me over money. She is not very professional. Personally I can't be recommend this location. When rent uhaul women told me you have to returns half tank fuel. And i will returns same level of gas when morning woman was told. After when i will be returning uhaul is different women there she want to charge for extra money reason fuel level was not indicated correctly. After i will decide to again to go fuel fill out.
Jemish PNothing really
Sereta SI do make a recommendation for the tires to be replaced, toward the end of my trip the trailer started to sway
Quintin PI was overcharged 20 mi! I drove 79 mi and she charged me for 100 mi! She charged me the estimated miles instead of the actual miles I drove.
Michael CDrop off point was closed when the equipment was dropped off.
William WNothing that the store did, but the person before me didn't clean the truck and the mileage was off because I had screenshots of when I picked up the truck and dropped off the truck and only went 16,9 miles. The store was able to submit a correction.
Julie BI delivered the trailer, called them and no one available, had to use my jack to disconnect from my truck, trailer rolled, trap my jack under trailer, had a rough time moving the trailer..
Glenn KNot a thing everything was great
James BCharlie , she was great. Had everything ready
Aubrey WFix leak in truck and gear shift
Sharon MThe people were nice but equipment was in bad shape. The safety chains were rusted and the rusted section broke off about halfway to my destination in North Carolina. I had to find help at a gas station and all he could do was bungee the chain together, which was not really safe, in my opinion. Rust in several places made it hard to turn to tighten ball connector and operate the cargo door. I have used U-Haul alot but this is the worst piece of equipment I have ever rented.
Diane HThe link provided to access the key code did not work with my I-phone. I wasted 30 minutes trying to access the code before finally getting it to work through Google Chrome. The link details should be more specific.
Gary JJust good people who are always friendly and helpful
CHARLES LVery efficient process, and the truck was in excellent condition.
Robert FMake sure you get the drop off location correct
CHARLES L