Customer Reviews for U-Haul Moving & Storage at Bladensburg

Évaluation :

2

Dear U-Haul Customer Service, I am writing regarding a recent rental experience that was less than satisfactory and to request appropriate compensation as was discussed at pickup. When we arrived to collect the vehicle, we were informed by the clerk that we would receive a mileage credit due to the inconvenience of having to pick up the vehicle at a different location than originally planned, which required us to drive a longer distance. However, we have not yet seen this credit reflected and would like confirmation that this will be issued. Additionally, we were disappointed to find the vehicle had less than 1/8 tank of fuel upon pickup. This forced us to stop and fill the tank before even beginning our move, which was both inconvenient and unexpected. We returned the truck with significantly more fuel than we received it with, and should be reimbursed for the extra fuel we had to purchase. We would appreciate a timely resolution and appropriate compensation for these issues. Please let us know what information you need from our end to process this request. Thank you for your attention to this matter. Sincerely, Isabella Viola

Évaluation :

4

I think there may be a need for more trash cans outside especially on weekends or when a lot of people return rentals?

Évaluation :

5

If you place brand new vehicles in your fleet, make sure keying info is in your system for your locksmiths.

Évaluation :

4

People very helpful! My reservation confirmation sent me to the wrong location. It took some time to sort it out at initial location. They finally realized that they didn't have the trailer and sent me to this place. People at new location were SUPER busy and very helpful and pleasant

Évaluation :

5

S.O.

Évaluation :

5

Ms. Marcella does a wonderful job helping every customer that comes into the building. Though working by herself she has obtained to get everybody on the road with the UHaul vehicle with the assistance of Ms. Amber. Ms. Amber works the outside Ms. Marcella works the inside. I would say both of them needs a raise because they care for each and every customer and that is a rear thing to find in customer service.

Évaluation :

5

Bigger office space for workers and customers seating

Évaluation :

2

Staff should be more engaged with customers. Customers have to self serve and do all the work in the process of truck rental. This should be a preference not mandatory.

Évaluation :

5

Needs more than one person to check customers in and out

Évaluation :

5

I dropped the vehicle off after hours so there was no one there.

Évaluation :

5

Inspect the trucks to make sure it’s safe to drive.Gave me a truck with severe tire damage

Évaluation :

5

As long as Amber H works there you don't need to do anything. I enjoyed my experience there. Amber H her customer service is impeccable. She made my experience here a great one and I will definitely be back if and when I need to rent again.

Évaluation :

4

The clerk behind the desk was very helpful, knowledgeable, and engaging with a great attitude. The only drawback was finding a place to park your personal vehicle

Évaluation :

2

It's not right that the clients now have to do the workers job by applying online and taking pictures our self. I almost got scam by charging me extra miles that was used by the another client who used the same truck I used and they also try to charge me 15 dollars in gas when I had put the same amount when I returned pure scamm

Évaluation :

5

The customer service at this location is on point they took the time to make sure your experience was the best.

Évaluation :

3

The automation has made the experience horrible. You make customers do the work and your prices haven't gone down. Confusion and not a better customer experience.

Évaluation :

5

Everything was perfect

Évaluation :

3

The truck had a horrible stench of marijuana and it gave me a horrible migraine. It's unacceptable that this van was allowed to be rented. In addition to this, the driver's seat was broken and would remain reclined back. Just a really bad experience.

Évaluation :

5

Excellent

Évaluation :

3

I am handicapped and walk with a cane. Chris provided a step stool to assist me in getting into the truck, and the other nice young man in the office assisted me with the chair. They both were attentive & accommodating to my needs. I appreciated the assistance l.

Évaluation :

4

Your prices are high.

Évaluation :

5

I will give the manager and the staff a A+. They both were very helpful and patient with me as I couldn't see as well as expected because I just had eye surgeries on both eyes. I will return when I need to. Thanks so much for their assistance.

Évaluation :

2

I was charged a missing/damaged equipment fee even though all equipment was accounted for and undamaged.

Évaluation :

5

This location has been very user friendly. The only suggestion would be to not rely so heavily on the U-Haul app system because it's clunky and inefficient at best which drags out the check in and check out. I would suggest updating the program and training the teams to deliver

Évaluation :

5

The general manager, Marcella, was so helpful and friendly. Made for a seamless process and started off a stressful day on the right foot!

Évaluation :

5

Very impressed with the level of Outstanding Customer Service. I always use this location because Customer Service is imperative and other locations need improvement but having 35 plus years of Retail Management Experience and Internal Theft and Loss Prevention I can honestly say 2 thumbs  wayyyy up and 5 stars . Have a Bless And  Prosperous Day Lolita Howard-Waller

Évaluation :

5

The customer service representative answered in less than 1 minutes. Very polite and understanding! Please keep this Lady on payroll! She was AWESOME!!!!

Évaluation :

5

Great customer, friendly service

Évaluation :

5

The self pick up should be a seamless process.

Évaluation :

1

I would like to speak with someone from corporate office concerning my experience . I have been a 40 year customer and my last experience left me never returning again after speaking with the mgr. My name is Ed Newbon my number is 202 510-6760

Évaluation :

1

The customer service was poor . The employees were on their cellphones having personal conversations instead of engaging with the customers. This was my first time at this location & the worst experience ever.

Évaluation :

5

Personnel were very helpful and friendly

Évaluation :

5

Wanted a flat furniture and a regular hand truck and the establishment had neither

Évaluation :

5

Awesome. Keep doing what you are doing.

Évaluation :

4

Equipment selection, did not have all equipment I reserved.

Évaluation :

4

Great job by the staff.

Évaluation :

5

Everything about the service we received at both the pick-up and drop-off locations was excellent. Don't change a thing!

Évaluation :

5

thanks especially to the gentleman that checked me was great

Évaluation :

5

Christian was friendly and very helpful.

Évaluation :

4

Service was good

Évaluation :

5

The heat was not working in the truck, but other than that it was good and the young man who waited on me was awesome

Évaluation :

4

Rien

Évaluation :

5

She was very professional knowledgeable very helpful on hand experience she took time to show and explain the process

Évaluation :

5

The young lady this morning was very helpful. She was a very professional and pleasant. I give her 4 stars. I will not hesitate to recommend using the company. Or using u Haul on Bladensburgh Rd for my next move.⭐⭐⭐⭐⭐

Évaluation :

5

Keep doing what you’re doing great job

Évaluation :

2

Truck was very raggedy and needs to be maintenance properly.

Évaluation :

2

It is annoying that you have to do mobile check in. they act like it's an option but then you have to do it, and why do they tell me the serial number rather than just the license plate? i don't know where to look for that. Just have normal check in and show me where it is rather than all this contactless stuff….

Évaluation :

4

Every nice and calm at the front counter helpful and explaining was clear very helpful

Évaluation :

1

I had an awful experience with this U-Haul location, primarily due to Marcella and her staff. From the moment I arrived, things went downhill. First, the truck I had reserved wasn't ready when I needed it, and I was told to wait while it was cleaned. That alone was a huge inconvenience, especially since I was on a tight schedule. When I finally got the truck, there were no instructions given on how to use it. I had to ask multiple times for assistance, and each time I was made to feel like a nuisance rather than a customer needing help. Marcella in particular was unhelpful and unprofessional. The site falsely advertised parking on-site, then I was forced to drive around for parking in the neighborhood when I tried to leave. She made me return the truck immediately and even threatened to rekey it and charge me extra when I explained I'd be back in an hour. There was zero accountability for the confusion or the additional miles I had to put on the truck due to her demands. To top it all off, the truck smelled strongly of smoke, and I was told all the staff smoked. This made the entire experience even more unpleasant. Between the lack of preparation, poor customer service, and the awful condition of the truck, I will not be returning to this location. I would highly recommend avoiding it if you can.

Évaluation :

5

The young lady who checked me in was wonderful, she helped me and another customer simultaneously (it may have been 3 of us) She was great 👍🏽 The young man who took my return was very professional & helpful as well

Évaluation :

3

The agent at the counter should be able to help customers when not doing anything instead of making everyone deal with the app which it’s not very good either

Évaluation :

5

Team was absolutely awesome. My computer frustration didn't damper her enthusiasm and patience. What wonder person she was. Uhaul should be proud to have someone like her as the GM

Évaluation :

1

POOR CUSTOMER SERVICE

Évaluation :

5

The front desk customer service representative( Marcella)was totally AWESOME! At the Bladensburg NE location. It was cold and shevl was the working solo. She should be recognized for friendly service with customers who are nit computer savy. Not only is she taking care of her job and walking customers step by step on using cell phones. She is patient. It was a lot to do for the first time. I hope the company doesn't take Ms. Marcella for granted.

Évaluation :

1

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Évaluation :

5

Great staff, super friendly and helpful!

Évaluation :

5

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Évaluation :

5

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Évaluation :

2

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Évaluation :

4

Excellent Service from everyone. Thank God for Chris Parker.

Évaluation :

5

Chris and staff are wonderful! 👏 👏 👏

Évaluation :

5

Staff was extremely professional, kind, and accommodating

Évaluation :

4

My storage unit is very expensive, and I didn't know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Évaluation :

5

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Évaluation :

5

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Évaluation :

5

The manager, Chris Parker, was awesome! Thank you so much!

Évaluation :

1

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Évaluation :

5

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Évaluation :

5

Merci!

Évaluation :

5

Very friendly and helpful staff. Highly recommend.

Évaluation :

4

I have no remark at this time. Thanks!!!

Évaluation :

2

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Évaluation :

5

great team

Évaluation :

1

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Évaluation :

5

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Évaluation :

1

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Évaluation :

1

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Évaluation :

5

Gio the driver was excellent!