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Rory WCustomer Reviews for U-Haul Moving & Storage of Biltmore
Testimonials From Recent Customers
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First we were told to go to one location and they only had the car dolly not even the truck. Then we had to catch another Uber to another location where the gentleman was very nice. So the very first experience was horrid 98° outside and we had no truck. Then they kicked us out of the place and said it was not their problem. The second location was wonderful. Le service à la clientèle était génial. Now let's talk about the truck three different dash lights, including ABS. It would go off after a restart and come back on about 30 seconds later when we hit the Mississippi line the front end started to shake then it would stop that it would shake then it would stop then it would shake at the higher speed. It ran smooth. We were lucky to make it home. There's something wrong with the front end. So sending us off with lights all over the dash was wrong. This truck has not been maintained properly at all. The person that U-Haul was in the truck pulled it out for us hooked up the car dolly so they saw the lights as well. Will never use U-Haul again. This was an absolutely terrible experience.
ANTHONY CThis rates the locations, not the fact that my reservation was changed multiple times even with I reserved the equipment 3 weeks earlier
Dalon WPrint on invoice too small cant read.
WARREN Revery thing went great would rent u haul again have a great day
kurt wEverything was great! Highly recommend the U-box. Went very smoothy. They were flexible with my schedule!
Abbie GI had a confirmed pickup of truck and transport at ONE location. Instead, two OTHER locations for pick up of truck and then transport. And back AGAIN to load my car. 1/8 tank of gas so another stop. $15 credit for gas but Safe Move was added for $25 day without me really being aware. The total seemed right but I didn't realize the transport still hadn't been added for $100 more at the next location. You blew up my phone with location changes for the return and repeated calls to "please confirm return" well ahead of due date/time. Equipment was clean. Staff were professional. Uhaul has a near monopoly on the moving business.
James VService was great, truck was clean and well maintained.
BRADLEY HI never had a problem with this storage facility other than sometimes they were very busy with a line of people in the office/store and not even staff. But as for my storage unit, everything was good.
mARY c | Expérience généraleMy only issue is with the reservation process. I made a reservation 2 months in advance and had to call the day before my rental to determine where to pick up the trailer. My round trip travel was over 2 hours - last year when I did the same type of rental it was over 3 hours. U-Haul needs to do better managing equipment locations - the customer shouldn't have to travel 1-2 hours to pick up reserved equipment.
Reid DThe service at this location was slow but helpful. My biggest issue with U-Haul is that my reservation fell through and I had to find a different service center. This required a longer drive and time commitment. I am still bewildered at how a reservation could be dropped without notifying me in advance. I could have made another trip arrangement if the timeline was an issue.
DAN CThe excessive wait times to pick up and drop off were very excessive with my last 2 rentals. Today I waited 20 minutes to drop off. Pick ups have been similar. This is frustrating.
Robert MThanks for your efficient service
Terri C | Premières impressionsJimmy and Dave have been awesome over the last couple weeks of my moving stuff from my business into storage. I have multiple new storage units for now. I have closed my business to retire and they have been extremely helpful renting me trailers and storage units. Always fast and with great attitudes.
DAVID LEverything was spot on with my UHaul Pod services. The only thing was the pod pickup came earlier than my expected window and I was not quiet ready - the woman gave us 20 minutes to wrap up. Besides that everything went smoothly.
rachel mI was very happy with my experience using a storage unit here. I was so worried about finding bugs or any other kind of icky things when moving my stuff out but as I unpacked everything was in amazing condition. Even the bathrooms in here were nice
Sandy K | Expérience généraleMy trip was delayed by 4 hours because your agent told me the trailer lights were working. After a friend checked the lights, they were not even plugged into my vehicle. This could have caused a crash and I would have sued Uhaul for bid dollars. I picked up the trailer at 830am on Friday, March 28th. The guy that checked me out at the counter and checked my lights was a blonde haired man about mid 30s about 5'9''. This man should be immediately fired before he causes an accident due to his laziness.
MANUEL SThe front desk was very accommodating when I by mistake signed up for the insurance when this wasn't me original intent. They removed this charge when I returned the vehicle. Merci!
Dave LThey were very helpful and accommodating!
KATIE D | Premières impressionsTJ at Apexcare Moving Co did a great job.
Tom SGreat service and communication
PHILIP SAll looks good! Great job guys ! Thanks
Ali GMy price was all messed up when I went to go pick it up. The manager had me quoted at a much higher number than ordinarily priced. Not his fault but holy crap, you all need to communicate.
Ryan QThe location itself was fine, but when I walked into the office, there were four employees hanging and and laughing and when I asked for help in returning the truck I was told to move it (15 feet) and that I had to do everything with the app outside. I was running late to get to the airport, and I was totally put off that with 4 people working (and no other customer in sight), that no one would help me directly. What poor customer service!
Catherine DMagnificent and easy in every way. Staff were so clam and nice.
JOHN PThe two gentlemen who helped me were courteous and kind. I highly recommend this location!
DONALD MCustomer service was awesome. I was in a serious bind as my rental from another company literally canceled 10 minutes before my scheduled pick up. These folks were lifesavers!!
JEFFREY GThe store that I rented the car, Dolly from. Originally called them at about 630 6:45. I asked if they had any car dollies available. I was told no that he would have one in the morning and I needed one right away that night. I called another store nearby. He said no I have none available and he said let me check another store. And he had told me to store I originally called had two of them in stock because he looked up the inventory. Then he told me if I get there when I called that same original store again. He says well if you can get here by 7:30 then I'll write you the dolly. I just have a feeling the person that was working that night just did not want to deal with any customers.
SHELTON BStaff was very helpful!
Max FExcellent service here every time- great for short or longer term moving needs! Everyone is knowledgeable and friendly at this location!
Audrey LManager Robert is excellent. Welcoming and professional. The only thing wrong with the van was that smelled like stale smoke, which is no ones fault.
JENNIFER KThis location is my favorite. I rent a vehicle once or twice a month and the employees here are always wonderful. Thank you guys for your excellent service.
Briann RThe manager at the store location is excellent he's very knowledgeable and very courteous I recommend him and his place hold on to this guy
DARYL H | Premières impressionsGetting the first month free helped a lot
DAVID L | Premières impressionsGood and prompt service, knowledgeable in their job, was given good and specific directions.
WILLIAM GVery nice facility that was conveniently located. Professional and well trained staff. Cost effective…great bang for the buck
Mitch B | Expérience généraleI always rent from here. The staff is friendly and super helpful. And the wait time/turnaround is quick. Best office in Phoenix!
Maria MVery easy process to rent, pickup and return.
ROBERT PHave rented here many times, always ready and quick pick up.
CLYDE BOpen up more registers, since it’s such a busy area
SHERRY BStaff were very friendly and helpful
Gail ZDon't send your customers to a different location, then having to go to pick up the truck to a farther location. That was incredibly frustrating and upsetting especially being a service connected disabled veteran.
EDWARDO MThe whole staff on Indian School & 27th street are so friendly and helpful. I feel safe using their storage facility. Renting their vehicles is super easy, as well.
JENNIFER C | Expérience généraleAwesome experience every time. Met the Owner and it was cool to see him in the weeds with his team. I recommend this location because they make it happen and if they can't, they're honest, direct, and helpful to help resolve your needs. Merci les gars!
CELESTE RGive the workers a raise. They understand their equipment and excel in service.
D'ANGELO CIt was a hassle and very unprofessional I will be calling tomorrow to speak with customer service regarding the terrible experience
JOSHUA SMy experience was very good. The truck was very easy to handle and made my moving experience better thank you so much you U-Haul.
KARL LVery good experience!!!
LUZ MBig guy at front desk is super short and seemed annoyed. Not very good customer service in my opinion
TYSON KVery smooth process for picking up and returning the vehicle. There should be more staff available for simple pick up of a reserved vehicle, or perhaps an automated kiosk. I waited in line for over 10 minutes behind a confused customer who asked multiple questions and in the end didn't even have the means to pay for their reservation.
ANDREW MEverything was ready, clean and good to go. They make it easy to do business with.
RAYMOND SEverything was smooth and all the staff had great professionalism/sense of urgency. They go above and beyond for customer service and it was a solid experience.
Yesenia LThey returned my seat cushion after I left it in truck. Very professional service.
JEANNETTE SGreat experience.
SAM A | Premières impressionsThanks Robert and crew. Juan cruz
JUAN CHard working guy running around attending to customers while bosses were up stairs. He had outstanding customer service. Black excellence
CHRISTIAN BNothing to improve, customer service is always excellent and very helpful! Thank you U-Haul !!
ALI GEverything went well.
Steven AAll good
ANGEL MThey over charged my card after returning the equipment on time with no damages will be reporting as fraud
MICAH MYour manager Robert was a great manager.
MARIA JI reserved a truck to be picked up at the Indian School location. Days later, I received an email for a pick up at another location, a food mart. When I got to the food mart on the day of pick up, the lone employee of the food mart was. clueless and rude. I was told I had to figure it out myself and get online. I got online with my phone and could not make the software allow me to receive the truck. I called the U-Haul 800 number and was told to go back to the Indian School location to pick up a truck, and they were also rude. This was after taking over 11/2 hours of my time. Next time I will use Penske, Ryder or anyone other than UHaul. Your people are rude and act as if they are being imposed upon, and your equipment is not in good working order. The truck was filthy. Terrible company.
DAVID Cadvise other customers about the increase in per mile charges?
BILLY HExpensive but reasonable for area and accessibility options.
James M | Expérience généraleMerci.
Marcus HMaybe a quick reminder the 10 ft truck does not have a ramp.
WILLIAM HNo. Desafortunadame no los recomiendo muy mal servicio y no tenian lo que yo pedi en mi reservacion
LUIS SExcellent, professional and courteous service from start to finish.
Pat AFar greater experience than in Ohio.
timothy f | Premières impressionsVery helpful staff, easy access, & secure. Thanks for the coupons & 1 month free. They really helped my moving budget.
JANET AAwesome service.
JENNELLE D | Premières impressionsI love this location. The staff has always been so cool and honestly, hilarious. ⭐️⭐️⭐️⭐️⭐️
MARCIA PThe truck was dirty, but the guy cleaned it up for me lickty split! No complaints
LYNN EManager Robert and staff are very good people!
roshell m | Premières impressionsOverall greatness
Jeffrey S | Expérience généraleI was totally impressed by the ease of having a storage unit, renting a UB box, and having it shipped to where I need. Also, I didn't want to drive it across country so that was worth the money spent.
Keith H | Expérience généraleAll of the staff are friendly and helpful. We go miles out of our way to this location each school year because we can count on this level of service from the staff at this location.
Cynthia K | Expérience généraleStaff was so nice and helpful !
Kayla W | Expérience généraleFriendly and helpful staff
Tanya a | Expérience généraleWe rented two units in a climate controlled facility while our home was being renovated over several months just a mile away. It was further convenient that this was also a truck rental facility. We rented an very price-competitive truck for a half day to return the stored items to our home. GM Robert Goodman and his team do a great job. Je la recommande fortement.
Dennis E | Expérience généraleA gentleman who checked me out and initially assisted me did an awesome job mult itasking any created a good experience, the gentleman who seem to have closed the office that equally was very rude as I was in the process of pushing my car into the building he locked my girlfriend in the building and preceded to the office to speak to her from behind a door. I had less than four big items to move in and I will seeking a little bit of grace at least getting them in the door making the trip through the facility shorter. I do understand that it was closing time but the gentleman was very short very rude and didn't really seem to care that he had just made twice as hard and twice as longer for me.
Holsey N | Premières impressionsStaff and service were great. Kudos to management and staff.
RUBEN R | Expérience générale1.) I was offered a free first month of storage for renting a one-way truck but instead I was charged for two storage units. Now I have to wait 2-3 days to get my money back. 2.) Accessing the storage was confusing since I had to enter all my information again through the app just to find out my unit number and access code. After a series of phone tag, the building manager provided an alternative code which brought me to discover that my unit was not even in the building, but in a secret yard hidden in the back.
Justin f | Déménagement en ligneGreat service and good size storing space!
Arielle I | Expérience généraleStaff was awesome, very friendly
Erin F | Premières impressionsThe staff purposely rerouted their phones during business hours to the central UHaul call center to avoid taking calls. It took two weeks, four phone calls, and several messages to the place just for them to acknowledge a move-out request. It took so long that another billing cycle was almost completed. I've never seen people try so hard not to work in my life. Absolutely shameful.
CHRISTIAN H | Expérience généraleI had my storage unit for over 8 years. During that time, I never accessed my unit because I had moved out of state within 2 weeks of renting my unit. The current manager was nice and didn't charge me for the current month because I was taking everything out, but I had to have it cleaned out that day. I greatly appreciate his gesture. I went to unlock my unit and found the key and combo I used didn't work. The staff said they couldn't cut the lock off because only a third party company did that at auctions. I had to go buy a bolt cutter and my son cut the lock off. Imagine my surprise when I opened my unit to see two locks that had been cut off laying on the ground inside the storage doors. They had cut off my lock sometime during the last 8+ years and never said anything to me. This is why I couldn't get the lock to open. The second lock cut off and lying on the ground was a UHaul lock. I understand if a renter is past due that their unit is in jeopardy of being auctioned and a customer's lock would be cut off at the time of auction. However, as my storage unit was outside (not climate controlled), there were additional places to add one of their locks to not allow me to access the unit until I paid late fees/rent that I owed. Cutting off my lock was completely unnecessary, and I should have been informed this happened. Unfortunately, after 8+ years, I can't be 100 % certain if any of my items were taken until I go through everything, but it was clear my things had been moved and gone through. This is a huge betrayal of trust. One would think paying almost $20 000 of storage rent over 8+ years would guarantee my items would be safe and secure. I'm very disappointed and will not use them for any storage needs in the future.
JANNA Y | Expérience généraleWe have had storage at UHaul for many years. We have no complaints! Good company, good people!!
PAULA L | Expérience généraleStaff was always courteous and helpful, would definitely recommend using this facility
shane b | Expérience généraleAlways clean, never any issues with access, always got notified of upcoming charges. I appreciate being able to store my belongings Thank you!
James J | Expérience généraleThe staff was friendly and helpful to me. The facility was clean and well kept, the have a large variety of boxes for our convenience. I really enjoyed everything about this location on 26th street and Indian School Road. If you're moving to or from Arizona this location has you're moving in mind. 100 % excellence.
Marquita W | Premières impressionsVery nice and friendly staff also very helpful a great and pleasant experience thank you 😊😊😊
Isabel H | Expérience généraleThe worst experience ever highly disappointed
Yolanda C | Premières impressionsI think the people at the U-Haul I was at, the employees were a lil arrogant and kinda talked down to me...when I was getting my stuff I was struggling with the door and they all sat and watched...
steven t | Expérience généraleIf I need a storage unit or truck rental in the future, there is no question as to where I will rent from... this location! The facility is always clean and the staff are always helpful and friendly. Thank you for making the truck rentals, move ins, and the move out so easy!
geoff c | Expérience généraleThey have the best works hands down , the one guy helped my boyfriend out when his friend just left him to move our couch by himself! Anytime I move I'll be going back to them for help !! So thanks boys!!
Danyell P | Expérience généraleAnnoying texts to review
John C | Déménagement en ligneThe staff is Awesome!!!!
robert s | Expérience généraleThis location was recently burglarized and some trailers were stolen. My camping trailer was being stored there and the people burglarized my trailer and broke my storage container. When I made management aware of this they were no help at all. I found it very disappointing that Uhaul didn't want to help me with the situation. I will never do business with Uhaul again and will not recommend it to my family and friends.
eric t | Expérience généraleThis is our 2nd summer here due to discovering it after a more geographically convenient location did not work out. We love this place. The people are so friendly, helpful and professional. We will be renting cargo vans and storage units every summer until our kids are out of college here and nowhere else.
CYNTHIA K | Premières impressionsCustomer service was AWESOME!
Demetrias T | Expérience généraleJimmy was extremely helpful and friendly! Not just to me but everyone I saw him interact with. He knowledgeable, efficient and very accommodating!
Danielle W | Expérience généraleI was able to find a place for storage on car and was very happy with the hours and accessibility. The staff wad friendly and I was able to move my car there with no problem.
norma s | Premières impressionsStaff at this location are not customer service friendly. I understand it is a place of business but it would be nice to see smiling faces when you walk through the door.
Dexter C | Expérience généralenate put away my box :p
rhouline a | Expérience généraleMove in was smooth. Robert Goodman greeted me and was very kind and helpful. I would recommend this location
ALEC F | Premières impressionsAlways been taken care of at Indian school U-Haul store. Thx
PHILIP J | Expérience généraleOutstanding staff at both locations. Very helpful and friendly. Love that we can store with UHaul too!
john H | Premières impressionsManagers and staff have been helpful, considerate and empathetic in every circumstance. Definitely a location to be used as a model for Uhaul.
blaine h | Premières impressionsdisappointed in the layout and the level of difficulty a move would require here at this location. Did not move here
Tanabah E | Déménagement en ligneFrequent price increases were ridiculous. Location was decent.
Heidi E | Expérience généraleRobert was great at check in. Actually, getting the reservation was difficult. There is no wait list and getting a trailer storage spot was not an easy process.
Mitch B | Premières impressionsGreat service east access will be back when needed
Stephanie l | Expérience généraleVery helpful and kind to my family and dog!
Amy D | Premières impressionsMerci.
Joseph B | Premières impressionsThis company by far has been truly an inspiration that there's still hope for small businesses out there. My experience with this company was the best experience I have encountered in many years. While going through something personal in my life, uhauls made this very comfortable for me, and I appreciate it dearly.! I would recommend this business to anybody I come across. If you want things done the right way, then don't hesitate go with this company they deserve it they were outstanding..
Larry W | Expérience généraleEveryone was very friendly. I just wish when I reserved my unit someone would have told me I had 10 steps to climb up to access it. I was told it was on the 1st floor. Made loading my unit unit more difficult especially in the heat.
Carol M | Premières impressionsAnna went above and beyond to make sure everything smooth as possible! Ethan was also an amazing kid with an awesome attitude! Great staff!
CAROLINE B | Premières impressionsAnna was amazing! She helped us to secure the storage facility, helped us to keep the door open while we unload, and the day of our moving out day, she even helped via text and phone. She is the best! Thank you Anna for all of your help!
Jeremy S | Expérience généraleAnna Feick went above and beyond from the moment I called to get information to the day I closed my account. Will be forever grateful for her support.
DIANA M | Expérience généraleThe staff was so helpful and very kind! Highly recommend this location!
Macy S | Expérience généraleEmployee Sean O'Connor was extremely helpful and professional. Overall made the experience great.
Marcus O | Premières impressionsThis location, especially the on-site manager and employees provide excellent customer service. I've conducted buy here since 2018 and the customer experience has improved by leaps and bounds. When I dropped off my belongings for storage I noticed an increase in other customers storing here. I spoke with the manager and noticed a professional and friendly communication.
Nya R | Premières impressionsInclude the name of Jesus in your business and be obedient to His commands and watch Him open the floodgates of heaven of blessings 🙏🙏🙏🙏
EVED S | Premières impressionsThis facility went above and beyond to assist me!
Amy K | Premières impressionsVery well run store. All the employees are helpful and professional, it shows that there is excellent management here.
mary m | Premières impressionsThanks for being there and for making it pleasant.
Beth H | Premières impressionsThe space was too limited for the cost
plant p | Expérience généraleThe price was reasonable and I never had a problem from lack of security. Nice convenient location and friendly staff.
Timothy D | Expérience généraleThe young man That attended us What is a good listener he answer all my questions and was very helpful he made sure he took care of it and that meant a lot to us I forgot his name but I like to take your long hair
Roy G | Expérience généraleExcellent customer service!
Andre D | Premières impressionsEverything was kept intact.
sylvia s | Expérience généraleAnna was great. There was a gentleman who helped me on a previous visit who was wonderful also.
ALLISON H | Premières impressionsVery good experience,would definitely rent from that location again😊Ethan the young man who checked us out was especially friendly.Good customer service is very important to us!!
Rose F | Expérience généraleLove the storage. Staff are friendly and all seem to be busy working hard
David S | Premières impressionsFriendly staf.
DUDLEY H | Premières impressionsThe Indian School and 28th Street locations has got their act together. They're casual and approachable but professional too. Give the staff a pay raise on me:)
Stephen D | Premières impressionsThis is by far the best storage facility I've ever used I highly recommend the storage facility the staff is above and beyond excellent they are amazing I cannot express how amazing the manager is the staff are everybody is friendly and goes above and beyond any expectation I ever had they treat me better than family by far the most amazing staff I've ever encountered .....
joshua s | Expérience généraleThe staff were friendly and greeted us as we walked in.Unlike the other location that were rude and tried to brush us away with their negativity and unfriendly attitude.I will definitely not visit that place ever again!First impressions are a big deal to us and your store was spot on 👏Thanx!
Rose F | Premières impressionsExtremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!
albert s | Expérience généraleStaff was very helpful thank you
RICHARD M | Premières impressionsIt would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longer
Illeana W | Expérience généraleThe only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skills
Bryan C | Expérience généraleCorporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn't an experience just a good place to store stuff
daniel l | Expérience généraleClean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around
Stan D | Premières impressionsThe only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesome
Terrance N | Expérience généraleI wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.
JACOB P | Expérience généraleThank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.
Million H | Expérience généraleMy experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!
sharon m | Premières impressionsAnna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.
Elizabeth M | Premières impressionsAnna went above and beyond for us. We truly appreciate it.
Marty L | Expérience généraleThe staff were GREAT. Thank you!
David W | Expérience généraleAnna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!
Racquel K | Premières impressionsAnna rocks!!!
Terrance N | Premières impressionsThe area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.
Anne F | Expérience généraleAlexander was awesome. He was very informative, polite and helpful.
NYDRA B | Premières impressionsno power steering
Boyd A | Premières impressionsWorst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!
Karen C | Premières impressionsOne of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!
Emily G | Expérience généraleI paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh
april c | Premières impressionsManager was awesome. Friendly and helpful.
jon B | Expérience généraleI rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.
MICHELLE M | Expérience généraleIt's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!
john h | Expérience généraleN.D.
ROBERT W | Premières impressionsWorst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable
ADA E | Premières impressionsEverything was welled maintained and the staff was great.
porcha i | Expérience généraleGive Anna a enormous bonus and a huge raise! She was awesome!
john m | Premières impressionsThe Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient
Ameenah R | Déménagement en ligneIt was easy to rent a van and a storage unit.
Keith M | Expérience généraleOverall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.
Jay T | Déménagement en ligneThe 175 per month rate is expensive
David H | Expérience généraleEmployees very helpful
Keith M | Premières impressionsFriendly staff !
Denise k | Expérience généraleI think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.
Rakesh A | Expérience généraleWhen I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me
Joseph E | Premières impressionsI get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.
Erik A | Premières impressionsUhaul is over rated
KIMBERLY A | Expérience généraleHad my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen
Paul J | Expérience généraleI trust uhaul company.
Eldra m | Premières impressionsThe gentleman who helped me check in was particularly helpful. Thanks
David F | Premières impressionsHad a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.
Harriet W | Expérience généraleThe staff at this location were very helpful as my initial storage reservation location was a complete disaster.
Ashley H | Premières impressionsMy check in and check out experience were professional and stress free. Jose made my check out a breeze!
Karissa B | Expérience généraleCustomer service was excellent.
mike h | Expérience généraleThey should warn people that the largest units they have are on the second floor.
LARISSA C | Premières impressionsSeam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudos
scott v | Expérience généraleStored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.
Daniel K | Expérience généraleGreat staff
John M | Expérience généraleCollette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.
shawn m | Expérience généraleVery professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.
Sarah B | Expérience généraleMy only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.
Erik L | Expérience généraleStaff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....
Shelley K | Expérience généraleWorst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .
steve b | Expérience généraleProperty is very crowded as well as the office. My movers couldn't believe how small and inconvenient the property was making loading/unloading difficult. Access to second floor not accommodating. I found staff to be unfriendly on multiple occasions.
Debra N | Expérience généraleShout out to Tim and the other attendant, sorry didn't catch his name but both of them explained my options and offered excellent service. I had a good experience and I'm fully satisfied, thank you!
Cruzita A | Expérience généraleThe staff was professional. The experience was not pleasant.
Nya R | Expérience généraleMerci
MARILYN V | Expérience généraleIt's ok for now
MARILYN V | Premières impressionsGood.
ANDREW R | Expérience généraleStaff is always pleasant to work with. They really take care of the facility.
Jessica S | Expérience généraleWonderful
Christopher T | Premières impressionsvery helpful thanks for everything.
Michael W | Premières impressionsMerci
Michael M | Expérience généraleThe team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I've come in.
Samual S | Expérience généraleStaff was always helpful and available for questions.
tracey g | Expérience généraleThank you for getting me in a storage unit so fast after another location sold my reserved unit
Michael M | Premières impressionsFast, Friendly & Helpful.
Mike C | Premières impressionsVery clean - orderly- secure. Employees were prompt / courteous . All good!!
Al J | Expérience généralestaff is always kind and helpful
Katherine R | Expérience généraleThe service lines were long, not due to the excellent individuals at U-Haul, due to the customers not being prepared for life in general.
Daniel T | Expérience généraleStaff was friendly and helpful with all our needs!
Josh L | Premières impressionsAmazing customer service. As for the facility, it was clean, convenient and exactly what we needed.
Jennifer C | Premières impressionsThanks....
Juantez W | Premières impressionsOk all good
Dina H | Expérience généraleGreat people
Wanda S | Expérience généraleSean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you Sean
Samual S | Premières impressionsExcellent service and great location. I will definitely recommend it and use it again if I need it.
Willard G | Expérience généraleI had a storage for 4 years, no complaints when I opened everything it was well preserved just like I packed it!
JUDY m | Expérience généraleYour trash
Robert W | Expérience généraleGreat and Friendly service!
ROSS P | Expérience généraleVery clean and well managed
Lauerence T | Expérience généraleGood experience
KEITH W | Premières impressionsStorage needs were met and the team was always very helpful!
Lisa N | Expérience généraleI told one of the staffing what I needed to put in and they give me a unit, but it had a small door due to a I beam going across. So I couldn't get my bigger stuff in and no room to swing.y couch in.
Casey D | Expérience généraleEverybody at this facility who I came in contact with was professional and friendly. Really put my stress of moving at ease. I would highly recommend and want to give a special shout out to Jose.
Alfredo A | Expérience généraleHad problems with other locations but these guys are always professional and go out of their way to provide good customer service
David H | Expérience généraleThe guys here were great, helpful and patient. Great location to work with. Merci.
Amanda T | Premières impressionsIt was impossible to reach staff by phone when calling about matters related to storage unit policies and move out process. And, when my lock was stuck, staff was very unhelpful. Door was broken upon
sarah c | Expérience généraleCall me if you want details. 200 characters isnt enough: 562-686-5013.
Sascha W | Expérience généraleU-Haul rented for daughter, Kristina Bayer. Many, many problems with truck and a charge for a hotel in Cottonwood that she NEVER stayed at. Please contact my daughter for details. Merci.
MARKA G | Réservationthe guest service was bad they were very rude
Sylvia O | Expérience généraleU-haul does honor the word of their customer service representatives. People are allowed to mislead consumers and tell them things that are not going to be upheld by the company. Poor ethics!!!!!!
dauwin p | RéservationWhen moving out, I was alerted that an object of mine was on the roof. Upon inspection it was a jar. The wire roofing seemed pulled up. I now notice im missing my bike and bag of suits. UNIT 1513.
NICHOLAS G | Expérience généraleMy only issue w/ the facility was that their 24 hr access door, was often not latched. I also wish that there were cameras inside the storage facility. As result my unit was broken into.
PAMELA J | Expérience généraleGood experience
Lisa J | RéservationThe staff was always helpful and the location and facilities worked very well for us. We are leaving only because we are able to store our equipment at home now.
CHANDON S | Expérience généraleThe only thing was the side doors were broke and you could easily open with your hands you didn't need a card to get in. Or they were locked because they were broke. And made things inconvenient.
RHONDA H | Expérience généraleThe facility was clean and the folks were friendly and helpful. but the facility storage-wise..was awful. Excruciatingly small exit door (after hours), always HOTTT. Much improvement needed.
GEOFFERY G | Expérience généraleThe team was great. Definitely be back next year.
Samual S | Expérience généraleWe had cancelled our reservation a long time ago. When I called to cancel, the person I spoke to had no record of our reservation. We were non-existent! Please keep track of your reservations.
megan r | RéservationThe staff was extremely unprofessional. The agent wouldn't even look for a bigger unit in the area. He advised he was busy, as he was talking to his fellow employee about a video game. You guys suck!
Hiran R | Expérience généraleOn the day of my move in I called UHaul to confirm my storage unit. I waited on the phone for 30 plus minutes only to be transferred immediately to another agent who put me on hold agsin.
Hiran R | RéservationYou guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them
debra g | RéservationYour staff was great from beginning to end. I applaud them.
kevin h | Expérience généraleYour company/this location is absolutely horrible. I have never received such awful customer service. I had a storage unit from October of 2016 until a few days ago (August 2018) and I regret it!
Annmarie L | Expérience généraleMerci.
Teresa P | Expérience généraleThe big huy was extremely rude and intimidating. I asked him for a storage downstairs he tried to give one upstairs. I told him that it was easier for the movers, he replied, what do you care about
Alfredo p | Expérience généraleStaff was always Friendly, Helpful and gave an Excellent Customer experience. LeRoy Shaw Sr.
leroy s | Expérience généraleThe free month storage SAVED OUR BACON. Couldn't have him better thanks.
Chris H | Expérience généraleThanks
SALVADOR B | Expérience générale