The employees are very helpful at this location.
DANIEL SCustomer Reviews for U-Haul Moving & Storage of Dadeland
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No strap to hold container to trailer. Two furniture pads instead of four. Wooden box falling apart. Door would not close. Lock hasp not secure. Velcro on cover so old it would not connect.
A JI highly recommend this UHsul facility for Storsge as well as moving supplies, they allow others to give back boxes free. Additionally, the rental program is great. Good selection of. Vehicles at reasonable prices. Staff is extremely helpful in every category!
Debra K | Expérience généraleGreat service
AIDA F | Expérience généraleMy pick up location was changed, despite having a reservation. I had to call to get it changed back to my original location.
KAREN TI had booked a unit here over a month ago but when I got to the facility it wasn't available. No problem though bc the manager helped me and was able to find something different
SHARON O | Premières impressionsThe storage was reserved with a credit card yet it was simply a "waiting list". Let's be clear those are two separate things. I even called to confirm. That's ludicrous. The staff tried to be nice but I cannot recommend you
SARAH L | Premières impressionsEmployees were easy to locate when I arrived and made the drop-off a seamless process. Very courteous crew.
CORNELL TThe windshield and exterior was filthy.. it couldn’t hurt to wipe down the dashboard and clean the windshield/ side windows…
MICHAEL LWhen I arrived to pick up the 6 X 12 trailer, the technician checked the wiring on the trailer. He noted a bad wire and replaced the harness within minutes.I was very appreciative of his job knowledge.
Daniel SQuick easy and professional
SARA DThe entry keypad may need to be replaced. Some number keys are fatigued. I appreciate the added security.
FRANCISCO H | Expérience générale20 yrs of storage and not 1 complaint
RICHARD B | Expérience généraleGreat customer service!
LOIS Rkeep up the good work U-Haul Team
WILLIAM FSuch an easy experience. Will definitely recommend AND be returning myself. Merci.
JANET LStop overcharging for fuel. I drove 30 miles and was charged 7 gallons on top of the 3 I put. The math says I drove 120 miles.minimum
Leandro MEmployee wouldn't give me time to transfer my money my debit card before he charged my card. Now I too wait to pay.. ridiculous
LONNIE HThe best service!
CARLOS EThe interior was fine, the tires were filled with dirt. I did not mind at all though, until 10 hours later, when I returned the truck and was told that the tires were not acceptable. The gant also told me that I was going to get charged for 1/2 tank of gas, but I showed him the picture I took of the dashboard gages indicating I received it with an empty tank, had I not taken the picture, there was no record.
ELISA HI like yours location because always have my trucks available
JACOBO MVery good
JAIRO RThe truck smelled like smoke and weed. In addition, lots of feathers inside like bird feathers which caused me lots of allergies. Truck is in really bad condition, no alignment- dangerous to drive in my opinion. Not a good experience.
DIEGO DWhen we picked up, the young lady taking care of us told us that if we paid there the amount she was quoting us, it would be unlimited miles, we paid it; but when we returned the truck they charged us for extra miles. Unlimited is Unlimited. Why scam us?
JORGE AEverything was great. I wish there was better lighting deep within the storage units, but that's just a "nice to have", not a necessity.
GERALD W | Expérience généraleAll was completed online, very easy and fast, Thank You
ivette cThe elevator was broken in January's when I came to clear the storage room out. Had to carry everything from fourth floor down to ground.
NICOLAS G | Expérience généraleEasy reservation and pickup. Friendly staff! Definitely recommend it!!!!
Maria SThis is my home base for U-Haul. I have had great success with this location. Friendly and equipment has always been 100 %
JORGE BEveryone was polite and professional.
JAMES MVery easy to use the app. Whole process very smooth. No complaints .
Rafael OWhenever I rent in this place there are problems with the person who receives always puts incorrect data . right now I have the photos of receipt and delivery . they are charging me
Victor PWas not told I only had to fill the tank 1/2 way. Put 11 gallons in for 32 miles. Total ripoff
ROBERT HCheckin slow. Overcharged for gas
Alan CStrong small of tobacco.
David FTruck was filthy
DAVID FThere is an older African-American gentleman who works at this location who is flat-out rude to customers. When I attempted to show him my rental confirmation on my phone, he yelled "YOU SHOWING ME A PHONE. THAT DON'T MEAN NOTHING TO ME. I ONLY WANNA SEE PAPER." Well, sir, your employer uses an electronic reservation process, and those rental confirmations are sent electronically, so... As I was walking out to my truck a few moments later, I observed the same employee berating another customer for not being familiar with the location of the button for the hazard lights on his rental. This employee has no business working in a customer service position if this is how he is going to interact with customers. On the other hand, every other employee I dealt with at this location was friendly and helpful.
James SGreat customer service and the truck was great. Did it's job.
CAROLINA FVery busy and crowded. Had to wait to get in yard to return trailer.
JOSE FMore parking up front
ROGER FBien
YANELYS AGood job!
VENUS MI use the van for only two hours and it was expensivw
RICARDO RInclude some miles when you rent a truck.
PAUL EThe brothers were super friendly and welcoming. A very refreshing actitud. Polite and professional!
IGNACIO LThe prices are very exuberant
PEDRO PExcellent customer service
SANTOS CThe truck roof leaked and my furniture got wet.
Timothy PGreat service
EMILIO HWe are frustrated that we reserved the van for 2 days but ended up only needing it for 8 hours, so we returned the van and when we got the emailed invoice we discovered that we had been charged for the full 2 days!
JOHN BAll was great!
ARIEL ONothing to improve, staff was really nice and returning the truck was super easy and effortless
EDWARD GExcellent
ALEJANDRO MMuy bueno servicio
David A | Expérience généraleThe line was very long because there was only one person working but he was really a great worker.
KRISTEN B | Premières impressionsExelente atencion del personal muy atenta,el storage super limpio lo recomiendo 100 % gracias por su Exelente servicio saludos
LAZARO H | Expérience généraleThe gentleman who helped us was very professional and provided great service and answered all our questions in detail
ATHAR S | Premières impressionsThe gentleman who helped me was very sharp and knowledgeable. Very Kind & helpful! Thank tou
Debra K | Premières impressionsGreat service
henry o | Expérience généraleThis is a great place to store U of Miami students' belongings over the summer or year-round. Very easy to access. Carts always available to transport loads to or from your car.
KARI K | Expérience généraleMerci.
Kaiya S | Déménagement en ligneWe store our daughters belongings there every summer and have always be happy
Adrian T | Expérience généraleThank you for service
SANDRA L | Expérience généraleOffice staff NEVER answers the phone.
Juan R | Expérience généraleMiguel was super helpful and knowledgable.
Scott C | Premières impressionsFree lock not in unit. Moved in after hours. Almost a disaster. Fortunately I had my own lock to secure belongings. Please don't break my lock. Attach the free lock and mail me the keys. Call me regarding the lock problem Thanks.
Brigido A | Déménagement en ligneManager and staff very helpful
Viviana G | Expérience généraleIt would be good if remote control receipt instructions were provided as part of online movin bc access after hours is awkward when not expected to be.
Tendai M | Déménagement en ligneI will U Haul Storage when I need storage.
Prentiss S | Expérience généraleThe staff couldn't have been more helpful. They are truly amazing. I had a great experience.
RITA M | Expérience généraleExcellent service and staff
Rodney T | Expérience généraleStaff were friendly and helpful.
Michael L | Expérience généraleDadeland U-Haul and Storage is an excellent provider of moving and storage needs. I have used this business more than once and will continue.
Prentiss S | Premières impressionsI was told the facility would be open until 10 PM on weekdays, but often times, I would not be able to get access after 7 PM.
CHRISTOPHER D | Expérience généraleVery well organized place
NATASHA L | Expérience généraleThanks, renting the space worked out really well for me. Very satisfied with the quality and maintenance of the rental space.
Michael M | Expérience généraleExelente services
LAZARO H | Premières impressionsUnfortunately, the gates don't work at night time. They're broken and they need to fix them. So after seven p m, we don't have access
Mark B | Premières impressionsGreat staff! Very helpful and informative. My moving process was smooth because of this location. The staff helped me get a truck and even let me see the storage unit before I got it. I highly recommend this location to all of Miami for any UHaul services!
Monica A | Expérience généraleRoaches all over my unit
JACK M | Expérience généraleAmanda was a very courteous person and explained very well what our needs were. She is a super clerk!!
LUIS M | Premières impressionsYou need to contract more & better staff. You need to have trained and educated staff
MARIA V | Premières impressionsAmanda and staff were absolutely amazing, helpful and professional!
Jayjay D | Expérience généraleAbove all and to fault of UHaul or it's staff.. What was supposed to be a two week storage, ended up being 5 months… But when I came to get my property it was in the same good condition I left it in. I am a happy customer . Just a bit pricey for what size I rented, and the stairs…
DENISE K | Expérience généraleLook forward working with you in the future.
ISAAC B | Expérience généraleCheck in went very well, however no one was available to show us our locker and keypad access procedures. The check in agent had said "there are guys outside" but we couldn't find any. We eventually asked another customer for help. When we raised the locker door, alarms went off even though we followed all the procedures. No one came even then to check on things. We were able to lock up out things, though a second trip from the car to bring things up resulted in alarms going off again.
emily C | Premières impressionsMy God this was the WORST service I have ever received 3 days later and I'm still waiting for manager to call me.
Maria B | Expérience généraleGreat experience and lovely staff. Everyone has been efficient, helpful, professional, and friendly.
Nadia W | Expérience généraleVery professional staff
Alexander L | Expérience généraleAmazing team. Specifically the guy with tied up long hair. He went above and beyond to help us and make our experience a very positive one. That guy is a hero, deserves a bonus!
Sarah H | Expérience généraleThank you for having me. Looking forward
Cesar P | Expérience généraleI returned my storage and they said that all was complete and I wouldn't be charged next month cause I was checked out the day I left...very assuring that they wouldn't charge me after I left the rental unit!
Ramiro G | Expérience généraleGreat customer service!
Elizabeth T | Expérience généraleAppreciate u-haul storage and I appreciate them for all the help thanks again.
Drew H | Expérience généraleBetween the harassment from the storage facility after I moved out and the lack of overall care from the horrific experience I had driving down here I will have to be hard pressed to use uhaul again. Not sure if it's a regional thing but the entire experience became a nightmare once I crossed the Florida line. And I'm still fixing damage that was caused to my vehicle from a bad tire that blew
Elizabeth S | Expérience généraleAucun
Charles W | Premières impressionsI got trapped in the elevator. Systems inside elevator failed to notify anybody. The A/C was frequently out of service. I asked for the balance (21 days) of my rent that was already paid be applied to the U Haul storage unit I am getting this Saturday in Danvers, Ma. I am using one of U Hauls trailers to get my stuff between the 2 units. My request to a manager for a credit on the balance to be applied to my next U Haul unit was dismissed.
AJ L | Expérience généraleJust the main door of the storage building wasn’t working, hope it is fix by now
Ana M | Premières impressionsI believe his name was Miguel, he was beyond helpful and friendly. He's the first person we encountered upon arriving in Miami. We're glad it was him! Overall the experience was effortless and enjoyable. Can't rate Miguel highly enough!
Oliver M | Premières impressionsI was very satisfied with the service I received at uhaul moving and storage
Clifford H | Expérience généraleI have nothing but positive things to say about my time I rented with U-Hual. The staff at this location is wonderful. I rented for over 10 years and the staff were always friendly, helpful and professional. I would have continued renting at U-Haul but the rent continued to increase and I found another rental unit at a different facility for a considerably lower rate. I'm going to miss seeing the staff. You are very lucky to have such great employees.
ROBIN D | Expérience généraleAmanda was great! Very helpful.
Joel G | Expérience généraleVery good!!!!
Vicente C | Expérience généraleThe manager never called me to cancel the unit. He didn't even answer the phone when corporate told him to call me and cancel my storage unit
CLAUDIO M | Expérience généraleMy experience with U-Haul Moving & Storage of Dadeland in Miami, FL was excellent in every respect. I worked with several different employees while renting a box truck and a storage unit and in each case I received excellent service that was pleasant and helpful. Only because I know their names, Amanda Felix and Kenneth Calhoun, were especially helpful but the others whose names I don't know were equally as helpful and accommodating so they deserve my compliments as well. This business is top notch in my estimate and I will be a long time customer.
cynthia S | Premières impressionsI have been a customer for 3 years. Management is very helpful. Miguel has been amazing to deal with. Highly recommended
Kabir O | Expérience généraleThe whole process went well. My only suggestion would be for you to hire more help up front. We had good service but we had to wait in line for a while.
Elizabeth P | Premières impressions10 years of storage required no personal service. but the facility was always clean and in good condition. so our clothes were, too.
WILLIAM Q | Expérience généraleEverything was convenient and no hassle. Very good and friendly staff.
FRANCISCA E | Expérience généraleThe two gentlemen who helped us were great.
Sasha W | Premières impressionsJesus was helpful when I needed to move in!
Saphicher G | Premières impressionsGreat facility, friendly staff
eduardo m | Expérience généraleAmazing staff
Adriana N | Expérience généraleMy furniture and my stuff was in good condition and they not smell bad not even humid and have the unit almost three years. Merci ❤️
Juanita P | Expérience généraleThe elevator kept me stuck for 30 minutes. No joy from call button or phone call. U Haul call center could not raise the facility either. Only a passing customer helped me out of this situation.
AJ L | Premières impressionsStaff was helpful and friendly.
Addie F | Premières impressionsWe lost our car keys and even after hours the folks working there hung in and helped us look for them. Above and beyond!
nancy n | Premières impressionsThe lady who helped me. Very polite, friendly, always smile. Is a shame I forgot her name. Let me tell you all employees at the store (dadeland) very friendly.
Juanita P | Premières impressionsThe storage facility building itself was secure and well lit but the storage unit itself was a bit dark inside. Not a big deal, we managed but does not match the question "well lit".
Marybel R | Expérience généraleVery good.
Denny P | Premières impressionsGreat service
Liliana G | Expérience généraleThis was the worst storage experience I've ever had in my life. I was unable to contact staff to complete my move out despite contacting them for 3 months. I don't even know if my account has been closed and cleared yet. Even reaching out to corporate was unhelpful for 2 months.
CRISTINA A | Expérience généraleI Love UHAUL
Lidia P | Expérience généraleSiempre use sus vehiculos pero me e quedo sorprendido con sus instalacones de almacenamiento,
Luis C | Premières impressionsI wish the prices weren't so expensive
HERVIC A | Expérience généraleThanks !!! 😊
Yoselyn R | Expérience généraleThe sole lady at check-in on a Saturday morning did a great job handling the long line of impatient people waiting (manager: you need to add another person). Jesus was very helpful with our uboxes. The cleaning lady also very friendly and helpful providing a clean storage unit.
Marybel R | Premières impressionsThe 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.
James W | Expérience généraleThe employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !
HERVIC A | Premières impressionsI rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.
THOMAS E | Expérience généraleI can't access my unit. Code doesn't work. Staff unable to fix it
Steven M | Déménagement en ligneStaff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.
KARI K | Premières impressionsStaff was slow and lacked knowledge of their business. Understaffed-long lines, had to wait to be served a long time.
Carol M | Expérience généraleEverything is ok
Gordon T | Premières impressionsI wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.
Sandra L | Expérience généraleEverything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.
EILEEN G | Expérience généraleSon un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría
Alicia M | Expérience généraleSúper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.
Alicia M | Premières impressionsExcellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.
MEL T | Expérience généraleGreat service! Staff were friendly
Elizabeth T | Premières impressionsAs I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.
CARL H | Premières impressionsStaff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.
Liz W | Expérience généraleCompre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes
ANGELICA R | Premières impressionsWe were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!
Claudia G | Expérience généraleOverall the storage unit and area was clean and well maintained but when the air conditioning in my unit's area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.
MICHELLE H | Expérience généraleSome of your staff in Miami need some more training.
Kayla H | Expérience généraleVery helpful staff!
MIMI K | Premières impressionsI continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.
Roxana C | Expérience généraleMarcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!
JOSE O | Expérience généraleI don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.
Bryan F | Premières impressionsShoutout to my man Carlton. Good dude and the lady at the front desk very helpful.
Kendall G | Premières impressionsThanks for the great service.
Drew H | Déménagement en ligneExcelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️
ELIZABETH H | Premières impressionsmanager doesn’t respond
amy h | Expérience généraleI've had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn't ruin anything. I had my things packed pretty good. Hopefully it didn't get into any other units. When I closed, I had a manager on site and followed all instructions. They haven't closed my contact and it's been almost 3 weeks. I've called and called customer service and the store with no call back.
MIKA S | Expérience généraleAmazing customer service i highly recommend.
KAYLEY N | Premières impressionsI cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn't friendly or her customer service is bad nor dies she care.
Osvaldo L | Expérience généraleparking infant of the store always full, at time with no beers, who is parking there?
Giora I | Premières impressionsWe stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.
JENNIFER K | Expérience généraleWas not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.
Jenna P | Premières impressionsMe rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo
Lina R | Premières impressionsCleanest storage facility I have ever seen. All employees I encountered were helpful.
JENNIFER K | Premières impressionsEveryone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.
Nathaniel J | Premières impressionsstaff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.
Brian M | Premières impressionsCounter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.
Donna B | Premières impressionsThe person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!
Todd R | Premières impressionsA million thumbs up. Thank God for the storage option.
Angela B | Premières impressionsPrices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.
VANESSA C | Premières impressionsThe wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.
Tracy S | Premières impressionsThe only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Merci
Rini V | Déménagement en ligneI pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it's not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it's fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.
Maria P | Expérience généraleThank you so much , for all your service and keep doing for long time.
Nubia V | Expérience généraleHacen muy mal su trabajo
MILENA H | Premières impressionsThanks so much !
Raymond A | Expérience généraleThe worst customer service from the all the employees working. Refusal to help when there was an issue that's I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn't matter. Terrible service, police was called
Joey G | Premières impressionsDon’t worry I will be back soon!
Viviana G | Expérience généraleLove the staff! Very friendly and very helpful!!
Emily A | Expérience généraleWhen moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should've received one and a lock. I was told I'd have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.
Ashauni F | Expérience généraleWe would not hesitate to come back -thank you
LAHOUD H | Expérience généraleWhile removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I'm giving 3 stars and not 1.
Aniko C | Expérience généraleTerrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks
Jose J | Expérience généraleI notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE
JON G | Expérience généraleExcellent support from the time I rented a trailer to the 30 day storage I used
JOSEPH B | Expérience généraleI’ve used it for years and will use it again !!
VIVIANA G | Expérience généraleMichael was very helpful.
Keith W | Premières impressionsThank you for a great service
SUSANA S | Expérience généraleHorrible customer service. The employees didn't know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn't recommend going to this specific store.
JEAN N | Premières impressionsI appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Merci
Durena S | Expérience généraleCannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!
LEANNA R | Expérience généraleLast May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)
Patricia B | Expérience généralethey helped me out in many ways. things could have fallen through if they didn't
ALEXANDRA D | Expérience généraleGreat Staff!
EDDIE R | Expérience généraleTeam is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!
Neto M | Expérience généraleExcellent service!
ANA L | Expérience généraleMy only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.
RINI V | Expérience généraleGreat place!
CELESTE M | Expérience généraleRecently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks
Luz D | Premières impressionsExcellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.
Kimberly M | RéservationThis is a clean pleasant facility. I used it for the past 4,5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.
HERMINE E | Expérience généraleAfter securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn't friendly. Ppl. were mad. One lady left cash/grabbed boxes. Plus ...
Patricia B | Premières impressionsGuy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper❗
Eddie W | Premières impressionsEverything was great with great employees.
Hector F | Expérience généraleExcellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.
merecedes D | Premières impressionsAlthough my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you
FLORIDA L | Expérience généraleMy U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.
Nicoletta G | Expérience généraleVery professional
FLORIDA L | Premières impressionsAlways!
LESLIE S | Premières impressionsLocation was always easily accessible. Employees always willing to assist.
RICHARD E | Expérience généraleVery happy with the servive and facility.
ROLANDO S | Expérience généraleEverything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good
Alfredo H | Premières impressionsNice and clean with service minded staff.
HANS P | Expérience généralenice people in the store
JAMES J | Expérience généraleClean and nice facilities with service minded staff. You could have a little bit more generous opening hours.
HANS P | Premières impressionsBoth Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company
EDGAR V | Expérience généraleNothing to add
ELIZABETH H | Expérience généraleThanks
Jorge B | Expérience généraleThe people at this facility, especially those behind the counter, were great. Merci.
JOHN E | Expérience généraleCustomer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.
RICHARD E | RéservationVery professional, courteous and helpful.
Manuel G | RéservationMerci
SAAD A | Expérience généraleI notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.
ROLAND T | Expérience généraleGood experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.
Angel C | Expérience généraleThank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.
CARL H | Réservationx
MORRISANN M | Expérience généraleMerci.
Srinivas K | Expérience généraleHad a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...
Antoinette V | Expérience généraleGreat folks! Very courteous, very helpful!
Linde B | RéservationThe storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best
ANGELA B | Expérience généraleLong wait at counter (1:15) to rent storage unit.
SAM D | RéservationLong waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.
Angel C | RéservationThanks Miguel for the assistance.
Isabel B | Expérience généraleThis was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.
ERIC L | Expérience généraleMarcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service
THE Y | Expérience généraleThank you for your help..
john c | Expérience généraleThe employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It's too bad.
Elizabeth P | Expérience généraleAucun
BENNETT F | Expérience généraleFacility was immaculate and staff very professional and helpful!
Ana P | Expérience généraleThanks for your service
patricia v | Expérience généraleGreat customer Service. Friendly staff.
DONALD H | Expérience généraleExcellent
Chirine C | Expérience générale