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DALE TCustomer Reviews for U-Haul Moving & Storage of Distillery District
Testimonials From Recent Customers
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Everything went as expected. Very accommodating.
TIMOTHY CThis was the easiest rental I have had in a long while, and we use U-Haul very often.
BRYAN MThe staff were very helpful.
JOHNNY CNot to be $97 lol for two hours
MATTHEW WGreat experience with this U-Haul location! Friendly, professional, and helpful.
VIRGINIA BThe questions do not allow me to address my issues: I reserved a 10ft with a furniture dolly, when I go there I was given a 15ft without a furniture dolly. I was traveling on a 1-way from Kentucky to Florida and the larger truck was not convenient.
Donald DStaff was great at accepting the equipment and getting the trailer properly unhooked for me.
Warren JThe vehicle was ready on time and in good condition. The staff was friendly and handled the rental in a fast, efficient, manner.
WILLIAM BThis location was the nicest I have ever been to and the staff were very professional.
Scott MExcellent experience and staff
TERRY CFrom the time of check-in, Robert was quick and efficient. The walk around/inspection of the trailor was superb. He assisted with hook up.
LEROY MThey charged me for more than $100 for a $60 job. I have been a uhaul customer for a decade but this one was not a pleasant experience.
MUHAMMAD KMake sure vehicles are ready to go
JAMES MRob is the shit!!! He's always easy to work with. T
Trevor JA reservation at another store fell through at the last minute. I called the store and they had a 26' truck ready to go before I pulled in the lot. Best customer service ever.
John KWhen a customer reserves a trailer, uhaul should verify that one is available on their property. I reserved a car hauler a week in advance and still had to go to another store. Also the "sign in" on feature on the computer had a glitch and the employee had to go through the IT department, and still could'nt get it figured out. There was a line of people behind me when I left, and only one person available to help. Very unorganized.
AARON CThe owner Robert Miller was very friendly and was able to walk me through to make sure I did everything correctly
ANDREW MYou all are great... Thank you!
HAROLD SThe guys there went out of their way to help, above and beyond.
MAXIS BTruck could use a good way. Someone had been smoking in it.
SUSAN MEveryone was just great all locations had plenty of smiles and Thank you for renting from Uhaul. Thank you Steve
STEVEN VExcellent service throughout. Your website reservation and app are great. I had to change the location and date of my pickup, and your website made this very easy. The staff at the pickup location was awesome. I have already recommended your rental service to others.
JOHN SPleasant Experience
JARROD FManager was great helped with the mess up in my order and made things right.
DANIEL POther than this survey I haven’t received a email confirming the return of the trailer
GREGORY BEveryone is very helpful, courteous, and prompt.
WILLIAM KAwesome
Deshannon KThe truck ran fine despite some squeaky belt noise and some significant cab shaking when we drove at 70+mph. The back had some dirt and some loose screws from the last person who used it.
Emma NTrailer brake was VERY worn out. And made for a less than desirable towing experience. Barely touch the brakes and the trailer slams forward then on acceleration the trailer slams back which can yank a hitch right off or even wear out the hitch setup. Very aggravating
ANTHONY BRobert Miller is incredible. I would still rent from him even if U-Haul opened a branch in my own garage. Whatever we need, he has it. He's one of the few professionals I've worked with anywhere that I believe wants me to return to rent from him again. Thank you, Robert!
John KThe equipment was find and I had no problems.
WILLIAM BEverything was perfect. The previous renter had left scuffs and crumbs on the front console. That is not a U-Haul problem. That would be no reason to keep a U-Haul from being rented. It is sad that people do not clean up after themselves. I loved the staff at this location. Wonderful people!
KIMBERY BMake sure the keys are in the box when we have to pick up the truck early. Thank you. Other than that, good facility. Clean trucks.
Jered CNo issues just dropped it off and left.
WILLIAM TI pulled up to the drop off site that was well labeled. Walked 100 yards to tell them I'm here, was told to move it, unhook, and leave it without them coming to check on it. There was no line nor nothing going on for the lady to not direct, help, nor do anything.
Shane GThe app experience abysmal. I will never use U-Haul again. Sad to see what's become of the company.
steven WI have to say that I originally reserved a rental of a cargo trailer with moving blankets and an appliance dolly at the U-haul located at 1200 E New Circle Rd, Lexington, KY 40505. After driving 3 hours to get there I was told that they did not have any blankets or an appliance dolly. This was unbelievable to me that they had my reservation and could not deliver! I will never use this U-haul location again. I ended up at the 1158-1170 Manchester St U-haul location in Lexington and they promptly was able to rent me what I needed and got me on my way!!
MITCHELL WI have to say you have exceptional employees . Roy is one of the best people I have encountered, he help make my move easier than was expected even with a few issues. Manchester Street is great
WANDA SExcellent customer service and the friendliest people in the business. 5⭐
JASON WIt's not the location that was the issue just the app that made it not a pleasant experience. I truly has issues with so many aspects of my experience. First thing, The app did not work properly so my pick up was rocky. I finally got my truck with the help of the staff person. He was super helpful. While using the truck, I could not access the utility dolly or the pads I ordered due to them having a lock on them that we couldn't remove. Upon returning, once again the app didn't work properly and the office was closed so I had no help. I couldn't scan the QR code to check out. Had to call someone on the help line. She was helpful and got me checked out. I have used U-Haul for years and this was by far the most stressful. Think I will stick with the old school process because the app is not helpful at all! Had I don't that I think it would have been much better!note to self: Do not do the self check in on the phone!
CHAQUENTA NNo one was inside to service me. I had to walk to the uhaul parking section and the man I first spoke to was extremely rude. The worker who helped me was cordial, but the process was lengthy. I wanted to pay cash but that led to me waiting on his boss who was the rude man I first encountered to close out a previous cash drawer. I sat there for about 15 minutes waiting for this to happen and it never did so I paid with a card instead. Overall this was probably the worst uhaul experience I have ever had.
JOYCE STrailer was in good shape and available when I needed it. Staff was excellent.
Gene DPickup and drop-off were smooth and positive. I used the app, which was convenient. The lady at the Kentucky location was very friendly and helpful. The equipment we received was well maintained and clean.
Rachel HI'd rather saw my own arm off than deal with UHaul ever again
Jacob MAbsolutely nothing. The guy in the store was cool and easy to work with 10/10
Nicholas NNo problems. Person checking us in was patient and helpful after a very rough day of moving.
Robert MRob was great, he got me hooked up to the trailer. There was no wait. Everything worked out great on both ends of my trip.
Bradley BThe truck was clean but smelled strongly of cigarette smoke. I don't know if there is a no-smoking policy for the rentals but I would have really appreciated an air freshener.
Marguerite WThese guys are so nice and helpful!
Desha B