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RAMON ACustomer Reviews for U-Haul Moving & Storage of Dublin
Testimonials From Recent Customers
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From start to finish, very helpful full and prompt service
Raghu GMy trailer was ready when I arrived. THe staff on saturday afternoon was knowledgable and efficient. They were helpful to insure that I was hooked up properly before leaving.The availability of your fleet is always good.
ROBERT LI was charged for fuel even when I filled it up before I got there
Jeffry G | Expérience généraleEverytime I come here Greg Ordonez the GM has helped me. He has wonderful customer service skills and is pleasure to deal with!
LEO CStaff are friendly and welcoming. Thanks.
KUNLING LExcellent customer service overall.
Benjamin B | Premières impressionsSimple and quick drop off. Totally satisfied.
JOHN DGreg is awesome
MARK JCoffee
MARIO BAgain another super great FAST no hassle pick up & drop off for this Scarlet Ct Dublin location. Greg and team truly fire on all cylinders AND do it cheerfully. Very VERY GREAT EXPERIENCE
SCOTT BExcellent service à la clientèle
CASSANDRA MFriendly and helpful
HECTOR GThey are very friendly and accommodating at this location. I closed other storage units to remain at this site only.
Dana C | Premières impressionsThe staff was very professional, patience and kind. I used your storage for over 10 years. When I closed out they again were so polite as always. I would refer and use them again.
ROBIN P | Expérience généraleErik and Joey were AMAZING great experience and highly recommend this place and their incredible guys!
MATTHEW M | Expérience généraleGreat staff
KEITH EGreat service, the manager had excellent customer service skills and the store was well maintained
CHARLES BGreg is always so helpful! He’s the best.
LYNNE HIncredible customer service experience both in the office and out on the lot for hook up & unhook. Will be back to the Dublin, Ca location 100 %
CHRISTOPHER GDublin Scarlet Ct the absolute BEST
SCOTT BExcellent customer service and support. Automobile transport trailer rental process was quick and efficient. The trailer condition was very good and dependable.
ARNOLD DExcellent
JAY DI wish access to the units were a little later during the week but understand it's to keep things safe.
SUZANNE L | Expérience généraleThey made everything very easy!
PETER DStaff Gregory was excellent
LEO COverall experience was excellent!
Doris KCustomer service was exceptional!!!
ROBERT WThe customer service from all employees was exceptional. They were friendly, very helpful, and efficient. I have never used U-Haul before and I definitely will again as it is rare to receive customer service as good as this.
DAMIEN SQuick check in service was excellent
BRIAN Rthought the rental was only going to be $ 19,95 but when I bought the truck back got HIT with a mileage fee , what a great surprise ! NOT !
PHILIP HVery nice people, but they had me come TWICE for a job that should have taken one trip. They called me at 7am (TOO EARLY) on a day I had an appointment for 9. Then, after I left, Greg called me to say, "oh hey, we got the wiring harness so you need to come back. They got the harness at 8:30am so had we kept the original appointment at 9am, it would have been a one trip install and not disrupted two of my days. Nice people but very disorganized and made it inconvenient for someone paying $600 for $200 worth of parts.
Jonathan LEasy check in and check out.
CARLA GConvenient, large enough for my needs, and staff were extremely helpful, courteous, & friendly.
Vicki w | Expérience généraleAlways have great experiences at the Dublin location. They are the best!
SIMONE V | Expérience généraleAs always Great customer service.
CARLOS CAshley the assistant manager is the absolute best 👌
DERRICK M | Expérience généraleHORRBLE EXPERIENCE BAD CUSTOMER SERVICE AND BAD MOBILE APP EXPERIENCE FOR DROP OFF EXP
QAMAR QFuel guage must be accurate so it will not confusing over all is excellent
REY DFriendly staff!
jairoski pThe lady at the front desk was super helpful in finding me exactly what I was looking for. She took her time in making sure that my needs were met, and also ensuring me that she would make sure the exact van that I needed was available. I would give. If I had been given the option to choose between 1-5 stars, I would 1 0 % give 6 stars. EXCELLENT SERVICE.
TISA TGreat and friendly customer service. Would definitely use them again and have before.
ARMANI DHe came out quickly and was friendly. He explained he would email a receipt and thanked me.
Sonia PThe only issue was bad alignment, truck was clean and ran very well.
David GCost is an important factor that is not asked about here. I switched to another local spot that is about 15 % smaller for 65 % less per month and I have 24/7 access
Daniel M | Expérience généraleFantastic customer service but at checkout and upon return of rental trailer. Ashley and Eric are commendable on making it a smooth and seamless experience.
DARLENE SEverything was perfect! From check in to driving out, I felt like they really cared about my experience. Hats off to the entire crew!
RANDY DFriendly staff and wonderful facilities! The app for truck check-in is a bit slow.
Jasper TNa
EDWARD MMy experience was great. It was fast, and really easy to book. I didn't know my truck was equipped with hitch and trailer capability, so the team showed me that it was. It was great that I was also able to purchase supplies I needed. No issues occurred using the trailer, the ride was easy and unloading the car was also easy. Thanks for all your help!
PRENISHA AExcellent service
JESSE SOne u haul truck is probably not that different from another, but the people at the Scarlett ct location are top notch. I had a great experience.
YUNFAN LEdward was very helpful and made the whole process smooth and easy. I have used this location before and had great service both times. Merci.
DAVID HFriendly staff and good service!!!
KI KGreat customer service !!! Went out their way to please me and kept me smiling . The staff was truly appreciated.
SEANDRA WAshley was amazing at the counter! I would recommend this place to anyone! I was in and out quickly, ready to complete all my tasks in a timely manner. Merci
ROBERT RFavorite location, fast, easy, and friendly.
HARPREET RS.O.
Emily EThe passenger seat belt would not latch. I had to fix it myself so I could get my crew to the job site. And, the check engine light came on during the use of it. Overall, U-Haul is great. I use you all the time.
DARREN SEmployees were very nice and helpful
BOBBY JNothing stuff is great!!
MARIA GI love friendly attitude of all staff especially Ashly and Edward.🙂🙏🏼
Nader M | Expérience généraleHonestly, great team. Very kind and friendly.
SANTIAGO A | Expérience généraleWell stocked location and friendly representatives.
ANDREW BGreat personnel, convenient access to various sizes of storage units, and welcoming environment. A very well-run business.
Julie M | Premières impressionsThe staff is wonderful. Greg, the manager, was extremely helpful and professional.
kavita p | Expérience généraleThanks for the Excellent service
charles p | Premières impressionsThe customer service was amazing. Both Greg and Ed were so kind and helpful!
kavita p | Premières impressionsWe receive excellent customer service by the staff when we come in the U Haul storage center. Everyone is knowledgeable about the products and when we use a moving truck they are cleaned and operating properly.
Sonya P | Premières impressionsThe online moving process is strange. Everytime you open the app, you have to confirm the move in for the storage, and that led to me reserving 2 units. The u-haul app only added more confusion and delayed the prosesses.
Jyotsna S | Déménagement en ligneVery positive & professional staff for beginning to end. Everybody here was helpful & friendly. Great experience. The staff are the best!!!! 100 stars⭐️⭐️⭐️⭐️
mike e | Expérience généraleDear Dublin U-Haul Team, I want to take a moment to express my heartfelt thanks for the fantastic service I received during my recent move. The entire team went above and beyond, but I'd like to especially recognize your manager, Ashley Robinson, for her exceptional guidance and support. Ashley's expertise in recommending the right truck, supplies, and storage solutions for my five-bedroom move was invaluable. When unexpected challenges arose-like the weather and my movers not showing up-her calm professionalism and quick problem-solving truly saved the day. I'm incredibly grateful for the team's dedication, kindness, and unwavering support. Please extend my gratitude to everyone involved. Your help made a stressful situation manageable, and I'll always remember the outstanding service I received. Thank you again! Best regards, Brian Conley
Brian C | Déménagement en ligneI always receive exceptional and great service at the Dublin location. Greg and his stuff has been very accommodating, friendly, professional, and caring. I highly recommend to my friends and family. .
donisha m | Expérience généraleThank you Greg and Ana for your care and attention. You both have been wonderful.
KIRSTEN E | Premières impressionsI have had a great experience with U-Haul over the past two years I had a storage unit there I had no problems I'm very thankful for U-Haul. The staff has always been friendly and helpful.
kim j | Expérience généraleI LIKE TO THANK GREG THE MANAGER FOR BEING PATIENT, SUPPORTIVE, CORDIAL , QUITE PROFESSIONAL IN UNDERSTANGING MY NEEDS AND CONCERNS IN OBTAINING THE APPROPRIATE STORAGE UNIT. I AM VERY THANKFUL! GREG IS A MAJOR ASSET TO YOUR ORGANIZATION.
APPHIA V | Expérience généraleThanks for the great service!
JAMES O | Premières impressionsNice storage facility. No issues or concerns, friendly staff.
George N | Expérience généraleThank you and I will continue to use this location in the future.
Bianca b | Expérience généraleGreg and his team provide excellent customer service.
Hyun K | Expérience généraleAshley gave great service, and was very helpful.
Teresa M | Premières impressionsNeeds to keep up with pest (mice) control inside unit.
ALLEN I | Expérience généraleThank you guys for your excellent customer service.
charles p | Expérience généraleA lifelong user of U-Haul for moving vehicles, trailer, hitches, and now storage
Paul B | Premières impressionsI checked out almost two years ago and kept repeatedly being called and emailed about checking out of thw unit.
Brandon R | Expérience généraleVery Friendly Staff and helpful.
charles p | Premières impressionsFriendly and knowledgeable staff from counter representatives to management. Specifically Joey, Ed, and Greg. Bathroom is very cleaned at all times. The store area is well organized and items are easy to find. Only one downside: App does not work in regard making storage unit payments.
Amando C | Expérience généraleI did not appreciate the night staff invading my privacy or checking to see what I was doing or what I am reading when I had private and personal documents I was reviewing
Michael J | Expérience généraleWonderful all great people easy clean facility and no pests !!
Nicole J | Expérience généraleThe staff was extremely helpful. I had to drive a longer truck up from LA than I initially intended (a 26 footer), and the staff helped us make some tight turns upon arrival and just overall helped us problem solve some of the complexities of dealing with a large quantity of stuff. Good people!
Jared G | Premières impressionsGreat staff, always helpful and friendly. I appreciate them always going the extra mile. Very easy to work with and talk to.
Kenneth B | Expérience généraleAccess hours until 7 pm is not very convenient during winter time. Most other storage businesses have longer hours.
Ahmad P | Expérience généraleMade it simple
Noelle B | Déménagement en ligneThe manager was excellent. The staff that help fill out my papers was excellent.
Alfredo F | Premières impressionsBrown recluses, manager Gregg spayed on me in my storage unit stalled me and followed me. He should be in prison and I woud sure but had to leave
lauren r | Expérience généraleEveryone at scarlet drive U-haul is nice to customers. That's why I dread to go to other locations as the customer service is not as good as scarlet drive location. Thank you for your good service
Amir M | Expérience généraleBad customer service & unfriendly staff
Rose D | Expérience généraleGreg and his staff are amazing!! Very friendly, helpful and kind. I'm only moving because I need a bigger space. I love them there. Sad to have to leave.
LISA L | Expérience généraleMerci.
son v | Expérience généraleCustomer service was not good at your facility
rose d | Expérience généraleGreat experience at this U-Haul storage center. great for renting trucks and great storage with a free month. will recommend or use again if I need it. thanks!
Brandon S | Expérience généraleOur storage unit was supposed to be temperature controlled, but there were many gaps and you could see sunlight and you could feel the heat from outside. The insulation on the ceiling was torn. Another client in the area found a snake in their storage unit. I reported the poor condition of our storage unit And the U-Haul employee said they would report it but really had not much to say afterwards.
Hilario L | Premières impressionsExcellent service with truck rentals and storage. Thank you!!
JENNIFER P | Expérience généraleThe move-out experience was very smooth and pleasant. Very good and friendly.
Jack C | Expérience généraleGreg Ordonez is an amazing facility director. Always helpful and most accommodating. Merci.
Anna S | Expérience généraleI like this U-Haul location for my storage, friendly staff, clean environment, easy access with my personal code and available supplies like boxes and packaging supplies.
JUNE A | Expérience généraleWe have always used Uhaul for all our moves and there have been many. Uhaul is the BEST.
Veneta R | Premières impressionsA little pricey
michelle e | Expérience généraleExcellent experience. Ed in Dublin was so kind.
Sharon K | Premières impressionsYes, I would recommend your storage. It's safe and secure.
Judy R | Expérience généraleAwesome
Michael N | Premières impressionsMy attendant was both welcoming and knowledgeable of what I was interested in. Amy, led me thru steps of selecting a storage space that suited my needs, a 37 foot motorhome, that could be stored conveniently near my home.
Marcos D | Premières impressionsThe stuff in Dublin, CA is very nice. They help my jump start my car, 2 times. They even escorted my car to near by car repair shop to make sure I don't have accident. They really went out of their way to make sure I am ok. Merci encore.
Jacob L | Expérience généraleSecurity for RV parking and storage was nonexistent. Gate was malfunctioning and open on several occasions. My RV's catalytic converter was stolen while stored at the property. No one seemed to want to improve security, just said oh well and moved on even when it has happened multiple times in the past. They even raised my rental rate right after the catalytic converter incident occurred.
Raymond B | Expérience généraleU-haul sent a letter telling me the rent was going up, but if I came in and paid the old amount before the due date each month, U-haul would charge the old amount. While my husband and I were waiting the assistant manager called U-haul storage internal customer service, who verified that was true. My husband and I went in the end of November, to pay for the month of December early. When she tried to access my account, it would not allow my old payment amount. She called the same U-haul storage business segment and was told that the old price was only extended for as long as the months that were paid. That was not what she was told the month before. She was in the process of trying to find out more information. The manager stepped in and said that there was nothing that could be done. This is while the assistant manager was still on the phone. We explained what had happened and felt that U-haul should support what I was told when I got the letter. He asked, in a snide way, what made me special that I should pay the old amount. He said that he's been there for 10 years. By this time he was yelling. He told the assistant manager to go to the office. I was a v.p. and general manager of 3 bank offices, at the same time and never treated any customer like that, nor would I allow an employee to do so. I used to think U-haul was a reputable company, not anymore. I've moved to a different company. The manager has been there too long. He thinks he's a hammer and everyone else is a nail. How do you resolve anything with a person who doesn't even listen, thinks he has the right to yell and make snide remarks in public. May be he acts like a bully because he has always gotten his way, or because my husband and I are 71?
Sachiko Y | Expérience généraleThe team was great to work with on what were arguably some pretty stressful days. They were very helpful and actually helped us solve some problems that we didn't think they could. They set the bar very high for any future storage rental companies.
Christina W | Expérience généraleHelpful and friendly staff
PETER O | Expérience généraleVery friendly, curious, helpful and I would definitely recommend 10 stars!!!
Chris M | Premières impressionsgreat job.
Blair M | Expérience généraleThe manager Greg provided great customer service as well as all other staff members and answered all my questions and provided me with any assistance needed.
joshua d | Expérience généraleVery nice people working there
thomas r | Expérience généraleThe person at pyramid Lake John was for so so helpful. He helped me with the wiring of the trailer and was very very supportive couldn't rate him any higher than 10 plus 10 plus 10
mark g | Premières impressionsService and facilities were good. There were a lot of rate hikes without any improvements.
KEVIN T | Expérience généraleGreat Service
sabrina r | Premières impressionsThe young lady at front desk that who took care of the processing information upon our arrival for storage was very friendly and helpful with my questions and needs.
Nader M | Premières impressionsIt'd be nice to have lights in the units
Rick R | Expérience généraleVehicle got about 6 miles per gallon. Took 180 dollars in gas to drive round trip to Dublin and back. Did same rental from Dublin round trip and cost was 150 dollars cheaper.
WILLIAM D | Expérience généraleThis particular u-haul store is hands down the best in the area. Friendly, knowledgeable, helpful. Even if if I have to drive 30 miles extra to get here I will. They have my referrals - always. Bravo!
JULIANN C | Premières impressionsI accidentally overlooked a payment on my last month and I was sent a very harsh email saying that U-Haul “demands payment “immediately and my property was threatened with a lien… This is the first contact I received I would’ve appreciate a kind reminder as my parents were in bad condition in the hospital and i accidentally missed my payment. i payed immediately after receiving the email but it was unnecessarily harsh so i removed all of my property and left
Troy W | Expérience généraleEverything was really smooth! The staff were amazing and very helpful. The only thing I would struggle with is your online system. It is not very user friendly. However, anytime I went to the storage location your staff there made everything easy and were able to take care of my questions and things I could not figure out on your website.
Lauren M | Expérience généraleExceptional customer service!
Joshua S | Premières impressionsIt was wonderful to have an uncomplicated move and the customer service was kind & compassionate.
Charity M | Premières impressionsEveryone who I worked with was attentive and provided excellent service.
JEREMY M | Expérience généraleI recently purchased a 5x5 unit, which is located inside a building. The website states that I could have access to it until 10pm Mon-Sun. I tried to drop off some expensive items at 8:30pm on my way to catch a flight home for Christmas. When I arrived, the door to the building where my unit is located was locked. The office was closed. The hours posted for the holiday season dont go into effect until tomorrow. I called customer service to see if someone could unlock the building where my unit was located. I was told they would put me on hold but, instead was disconnected. I called back. The second person told me it's the company's policy that indoor units can only be accessed during office hours. That wasn't the product I purchased. The customer service representative told me it sucks but there's nothing I can do about it. I'm Active Military and only in the area for a short while. I only purchased use of this unit for the time I would be home for the holidays and not in the area. I'm now out $100 and forced to leave thousands of dollars of equipment in my vehicle at an airport parking lot instead of being able to utilize the storage unit I purchased. If the access hours are different for various storage units, that needs to be disclosed before purchase. I paid extra to have the peace of mind of using a well known company vs a smaller, local company to avoid such issues. The lack of information about what I actually purchased and poor customer service have left me very dissatisfied.
John C | Déménagement en lignegreat staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints
Troy W | Premières impressionsI found the staff very pleasant and helpful.
CONNIE T | Expérience généraleService was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn't qualify for a free month when I did.
ERICKA L | Premières impressionsThere was a issue with my storage
courtnasha p | Premières impressionsMichelle was very helpful and friendly. She explained everything I needed to know.
Timothy A | Premières impressionsThe person who help me is not too friendly
ANYA E | Premières impressionsGreat staff. Always helpful. And definitely very understanding during the pandemic.
JILL B | Expérience généraleOur trailer got ants - the staff didn't know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.
Pamela W | Expérience généraleI was sad to move our stuff out!! Thank you U haul !!
holly t | Expérience généraleJacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!
Jesse M | Déménagement en ligneOver all I was a satisfied customer.
Judy R | Premières impressionsEd was terrific and took care of my concerns in a efficient and caring manner !
ANNE S | Expérience généraleGreg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!
Frances J | Premières impressionsHighly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Je les recommande fortement.
steve t | Premières impressionsExcellent service and very well maintained...assistance was great
emmilie r | Expérience généraleWe have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko
GARY F | Expérience généraleNice folls! Helped me with a lost key saving me lots of time.
MARK M | Expérience généraleOn line move out checkout didn't work and was frustrating. After several attempts just went inside to do it the old fashioned way
CARMEN F | Expérience généraleThe staff was very friendly and accomodating.
Jennifer C | Premières impressionsGreg and his team were very professional, cordial and helpful!
Rick L | Expérience généraleThe storage unit was fine. The staff were good and above average. But the access hours were a bit restricting.
Wayne G | Expérience généraleI've had this storage unit for 9 years. Always felt safe and secure. The prices seem to go up every year so I finally made the move to empty the unit. You made me realize I can buy all new holiday decorations and camping equipment each year for less than storing them. Merci.
EVA H | Expérience généraleVery professional service. Courteous staff and managers.
Steven H | Expérience généraleI would like to get a gate remote.
Tim M | Premières impressionsThank you for being so accommodating!
Robin n | Premières impressionsTwo issues where I had to change to a different storage unit when the one I reserved was overrun by ants. When the employee made the change she accidentally moved me out of my other storage unit. It was a good thing I discovered the mistake as U-Haul probably would have cut my lock and then sold my possessions :-( Overall the experience was good other than what I just described.
Tim T | Expérience généraleGreat staff
Vic L | Expérience généraleOverall a good experience with Dublin U-Haul!
Tom H | Expérience généraleThe storage unit was just what i needed! It served the purpose for a safe contained space while i needed it. Staff were almost always there at the counter to help customers, which is to say I rarely had to wait for service. When I did have to wait for a staff person to return to the counter, it usually wasn't for very long. The younger staff are not friendly, but they do their job. The older staff are pleasant and friendly and i always felt like i was getting better service when the staff were kind, gentle and pleasant.
GINA T | Expérience généraleGreg and His Team Have Always Gone Above and Beyond for Me and My Family.
Holly A | Expérience généraleI would have rated this 5 stars but wasn't informed of how to properly move out of my unit. I told the Uhaul employee in person that I was moving out of my storage unit on the 7th when I rented a truck to do so. I asked if he could cancel my reservation of the unit and if I needed to do anything else. I was told no. The next day my bank account was charged for the unit and I had to submit a cancellation through the website. I wasn't told that I would need to take further steps else be charged for the unit and so I am very unhappy and will be filling a claim with my bank for the return of my $114.
Tiffany L | Expérience généraleMy personal information was entered into the system incorrectly and I never received a bill - instead a late notice was mailed to my friend which was annoying and embarrassing. There is not much light in the interior storage facilities. Every time I tried to call no one answered the phone.
Mona B | Expérience généraleThe price of the unit was much higher than my past experience with other places. I had a unit in Pleasanton twice as big for $10 less than what I was paying here.
kathy G | Expérience généraleI tried to contact manager (via phone - no answer - and email) to inform of move out date as our billing date is close to same day.....instead of a response, I got a receipt for the billing which was ONE DAY in to the new charges BEFORE they were actually due....I feel entitled to a refund!! Unit was empty in two days DUE TO THIS LOCATION NOT HAVING THE ACCESS HOURS THEY HAD WHEN WE MOVED IN!! ACCESS HOURS ARE STATED TO BE UNTIL.10:00 PM - EVEN CORPORATE SAID THIS...YET 7 PM WHEN OFFICE CLOSES - ACCESS ENDS. This has inconvenienced me on more than one visit to my unit. Not sure what happened because the place was cool when we got in....Nov. 2019.... .
Heidi Z | Expérience généraleAlthough maintenance was good, I did note the right side lower guide on door needed attention and repeat it now for emphasis. Thank you again, Kent.
Kent S | Expérience généraleBest facility I have been 2
Jina S | Premières impressionsI cannot praise the Dublin facility enough. Greg, the manager, is a lifesaver. When the Oakland Uhaul storage facility flooded, he and his team moved my belongings to the Dublin facility while I was traveling for work. Excellent professionalism!!
WANDIE G | Expérience généraleWe enjoyed renting here. The staff and manager are amazing people and provide greaf customer service.
JENNIFER L | Expérience généraleI rented a cargo trailer that was recommended, but ended up being too small. So had to order another trailer last night at 7pm. I had to leave my UHaul out on the street when the store closed, to hook up another trailer. Rented a 10x10, but you all close access to the gates and storage too early (7pm), so I had to rent at Oublic Storage (who has access until 9pm). Brought the open air trailer back at 10pm (3 hours later), but couldn't easy return it, as the clerk apparently never checked the unit in. Then I had to wait on the phone in a woman who was trying to fix it. I had to send pics. Then I had to buy a hydraulic jack so I could lift my full cargo trailer back on my truck at 11pm.
Matt S | Premières impressionsI felt very welcome! Staff was awesome! Service was superb!
Jose V | Premières impressionsGreg, worked with us during our time there and grateful for his help to clarify all the issues. Very convenient location, clean, and friendly, helpful service.
George A | Expérience généraleOverall, this experience was great in theory, but poor in execution. Our unit was supposed to be ready to go with a lock inside, but when we arrived, the unit had a padlock on it. We had to drive back out the entrance and go inside the store (which we were trying to avoid due to COVID) to finally track down someone who could come unlock it. This was after I'd tried calling only to have the line hang up. The guy unlocked the unit while we were still unloading stuff so we didn't get a chance to make sure there was a lock inside before he took off. Sure enough, there wasn't a lock, so we had to make a second trip back up to the front and into the store, where this time there was a long line of people (again, trying to socially distance here), to ask for the lock. All in all, I can't complain too much - it was free with the truck rental. But for something that was advertised as effortless, this took a ton of time and social interaction we just weren't prepared for.
R H | Déménagement en ligneGreg Ordonez was absolutely wonderful. He was very helpful from the very beginning to the very end. He got me two storage units right away when I needed storage. He was very helpful when the movers I hired, Uhaul-IHaul, screwed me over. I can't say enough good things about Greg's service, he is very efficient and extremely caring especially with the pandemic that we are going through. We need more workers like him. Thank you Greg!
Lisa D | Expérience généraleGreg Ordonez exemplified excellent customer service solutioning my case.
Reginald A | Premières impressionsI reserved a 10x20 unit and a 10x10 unit. I was delayed in my return of the 26' Truck and checking into the storage unit due to protest. I called the service center and sent messages daily to inform them of my progress and when I expected to arrive to the storage unit. When I did arrive and attempted to check into the storage unit, I was told I had no reservation and they didn't even have a unit in that size available for me. I was able to pull up my emails showing my reservations, but it didn't matter because they had already rented it out. I chose this storage location because I had 12' kayaks with me, and I needed the 20' storage unit. The store did offer me 2 10x10 units instead. But it was less than ideal and I had to purchase a 3rd unit as well because I had to store my kayaks in the unit at a less than ideal angle do to the small size of the unit. I plan on contacting customer service at a soon and discussing the cost of a 3 10x10 units vs the cost of a 10x20 unit. The people working in the store were courteous and helpful, and I don't think that it was there fault. I'm not sure where the issue was, but it made it an extremely unpleasant experience. In the future I can't say for certain that I will use UHaul storage again.
Dylan P | Premières impressionsI had reserved a unit of my liking, come to find out they didn't had my reservation. I also rented a truck but they didn't have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.
jose a | Premières impressionsEdward is the most welcoming and caring employee we have ever met. You are very fortunate to have him. He truly goes above and beyond! 5 stars! We will always recommend this location and let everyone know how wonderful it is. Thank you Edward!
John M | Premières impressionsEdward is very knowledgeable and helpful. We have never received such wonderful customer service. We will be back and are so thankful we found this wonderful place for our Uhaul truck rental and/or storage. Thank you Edward for caring!
John M | Expérience généraleNice friendly staff. However, they are working on correcting a rodent problem in some of the units.
Kenneth w | Premières impressionsexcellent service and very courteous employees
Wilford K | Expérience généraleAll the employees were super helpful, nice and efficient!
Virginia D | Expérience généraleI would definitely use this facility again. Staff is very polite and friendly. Units were clean and safe.
Carol P | Expérience généraleIn the 30 years, yes 30, I rented a space there I had no problems with either the security or the cleanliness of the storage space. My reason for leaving - I moved out of the area. Merci.
DANIEL R | Expérience généraleA big thank you to Greg and his team. They were always helpful.
ERIC K | Expérience généraleI forgot my keys to my lock when getting a new storage space. They were nice and left their lock on until I could bring my set. Perfect! Very helpful, explained everything, and nice.
Lisa F | Premières impressionsMerci.
stevie W | Expérience généraleTruck ran smooth, no problems. Customer service at Florida pick up and California drop off were A++. Thank you for your great service! Happy Holidays!
Carol P | Premières impressionsI always enjoy renting from Uhaul and this location especially.
Robert E | Expérience généraleU Haul employee called me 7:30 AM the morning of my move to tell me that my reserved truck is NOT available. And I have to go to U Haul Livermore to pick up different truck. It was inconvenience.
Faten t | Expérience généraleIt's has been a couple of years since I have experienced Superior customer service! I would like to thank Edwardo Montalvo and his staff for accommodating me and Storage c137. Merci.
Christie S | Expérience généraleHaving my storage at U-Haul in Dublin has been great for the last five years. The place is clean, well kept, well lit and the climate control in the units always worked properly.
JON G | Expérience généralecontacted the facility and found they had what I needed. went to facility and was handled with the utmost professionalism. I highly recommend this u-haul facility. will use them again
Wilford K | Premières impressionsNot enough staff at times and wait time to be served was excessive and staff was over burdened but always pleasant
Terry G | Expérience généraleExcellent and quick customer service. Thank you Caileigh.
Sakura F | Premières impressionsI unloaded my car from the tow but received a $10 charge.
Steven M | Premières impressionsi have used this store many times in the past . The staff and the owner have always been very helpful and kind to me
Anthony P | Expérience généraleGreat place
Darrius H | Expérience généraleWas helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..
William M | Premières impressionsGreat service, friendly staff!
Vennie C | Premières impressionsI have been a storage unit customer for over 15 years and recently closed my account because I moved out of the area. I recommend the Dublin U-Haul Moving and Storage.
LARRY H | Expérience généraleFabulous service and prices.
Debbie K | Premières impressionsShortly after moving into Uhaul Dublin, my perfectly clean items were covered in a powdery gray dust that just grew and grew. It was so bad, I had to wear a mask to move out. Filthy health hazard.
DAVID J | Expérience généraleStaff was excellent
Leo S | Expérience généraleGreat customer service from Edward, looking forward to a pleasant experience.
SRIKANTH S | Premières impressionsI felt they did what they could to accommodate my needs.
Mariko L | Premières impressionsNice place. What can I say.
Careem C | Expérience généraleNo comments at this time.
JAN D | Expérience généraleGreat people! Great service!
Rich B | Premières impressionsWas fine until I had trouble and paid my storage, I received an email that my payment was due on the 21st and find out that you closed my storage on the 23rd evenafter I call on Friday to schedule
LISA W | Expérience généraleWalked in and in 15min I had a storage unit and ready to move in....thank you! Great service !
emily c | Premières impressionsVery satisfied with the service Thanks
Munira M | Expérience généraleThe Scarlett Court U-Haul location has helped from storage to truck rental for many years. Every crew member is customer-oriented and professional.
RICHARD M | Expérience généraleYou can only access your storage unit during operating hours. It needs to be extended at night.
Suzanne C | Expérience généraleIf you go to this U-Haul, make sure you go between 0700 to 1300, there you will find Greg Ordonez, he is absolutely and awesome guy with "GREAT" customer service.
Jose M | Expérience généraleGreat service.
Rahul M | Expérience généraleVery happy with the service. Easy, simple and fast. Thanks
Munira M | Premières impressionsEveryone was so kind and friendly to me starting from Fresno To Dublin and I will be using uhaul every time I need to move And storage my thing thank you so kindly
Sherri G | Expérience généraleAmazing staff and very clean facility
margarrette a | Expérience généraleThe location was convenient! The door was troublesome in the beginning. The hours are not the best, but once we get use to it, it's fine.
daniel c | Expérience généraleThe only little thing need to mention to Customers renting equipments or trucks “ whether any of the drop-off branches has storage facilities” In case the need to put things in storage .
Khaled G | Premières impressionsGreg Ordonez always takes care of me and exceeds my expectations.
JEFFREY S | Expérience généraleOverall, very impressed with the friendliness and helpfulness of the staff and facilities are clean and well maintained.
William E | Expérience généraleFrom the moment I got a unit my roll up door was broken. It opened and closed but it was a struggle. Once it finally stopped working uhaul staff forced it closed. This interaction occurred 2x b4 Ileft
Kelton S | Expérience généraleExcellent. Manager Greg was kind and helpful. My move was a bit chaotic but they took the time to work on a solution that left me smiling. Jessica
Jessica P | Expérience généraleIt has been a great experience so far.
Abhishek S | RéservationOverall positive experience, but the associate could have been a bit more detailed in explaining the instructions/process/rules/restrictions for renting a storage unit.
Marc Z | RéservationStaff is kind and helpful. I will miss seeing their smiling faces. Sweethearts
lavonne b | Expérience généraleI had an initial problem and was upset but the next day the manager personally called me and took care of everything. Excellent customer service. I HIGHLY recommend Dublin Uhaul. -Jessica P
Jessica P | RéservationAwesome work
Nicolas S | RéservationVery fast and friendly staffs helped me to arrange the truck and to close the storage.
POCHUN H | Expérience généraleFantastic service! Above and beyond at every turn, too easy of an experience. These guys are the best!
Ashlyn T | RéservationI would continue the service if I had a need for it
NICOLAS P | Expérience généraleMerci
lavonne b | Expérience généraleService was straightforward and helpful. Pricing was reasonable.
Brandon H | RéservationHighly recommend this place.
Derek C | Expérience généraleEveryone was extremely helpful with my move!
Derek C | RéservationGreg and his staff were wonderful to work with on a multi storage unit consolidation.
Theresa K | Expérience généraleI called uHaul, needed ONLY a truck IN Hollywood going TO San Diego. Phone agent FORCE booked storage in DUBLIN?! 1. I do NOT need storage. 2. I'm FAR from Dublin!! Moving even further! Worst agent.
jacob r | RéservationSome of the staff are unhelpful when we asked questions about reservations. No explanations were offered. Binary answers do not count as an answer to a question. You have to ask for the manager.
Todd R | Expérience généraleThe staff was always very friendly and helpful.
Colleen C | Expérience généraleThe staff at this facility was incredibly helpful and friendly. Eric, in particular, went above and beyond to help us. Evan and the rest of the staff were great too. Merci.
Adam H | Expérience généraleJesus and team were all very accommodating and professional. Great service.
cathy i | Expérience généraleExcellent facility but too pricey !
lars h | Expérience généraleGreat service, nice folks.
Robert E | Expérience généralePoor security, significant trash, boxes, old furniture strewn throughout facility.
KERRY B | Expérience généraleGreat bunch of people work at this location. Everyone I dealt with was very professional and friendly.
Jan B | Expérience généraleGreat customer service and safe storage!!!
hannah l | Expérience généraleI had two U-Boxes moved from Atlanta, GA to this location in Dublin, CA and the service at Dublin was excellent. -Mike
Michael N | Expérience généraleWish we could access our units past business hours.
Tammy J | Expérience généraleReally enjoyed the service at this U haul!
erwin l | Expérience généraleDuring our time with Uhaul Daniel was such a great help answering questions and checking in to make sure that we were happy. The only reason we left is that we needed a larger unit for storing.
DWAYNE R | Expérience générale