Customer Reviews for U-Haul Moving & Storage of Fultondale

Évaluation :

5

I didn’t have any problems with the facility, staff was nice and friendly, particularly Cierria.

Évaluation :

5

The two individuals that helped me, pickup and drop off, went out of there wat to provide great customer service. They went above and beyond. Merci.

Évaluation :

5

Cierra provided Excellent customer service, and got me on the road quickly.

Évaluation :

5

I had to shift my stuff from a larger unit to a small unit and Ken was working the day I came in. He was friendly, helpful, knowledgeable. We spent 10 minutes or more just chatting. Excellent service à la clientèle.

Évaluation :

1

My overall experience with U-Haul was terrible. Our pick up location was changed 3 times. For the first location, I had to reach out to scheduling to confirm that my rental was guaranteed as I hadn't heard from anyone and my rental was due for pick up in 2 days. When I reached out, I was informed that the location was no longer a U-Haul location and I was moved to pick up at another location- 25 miles away, with no concern for the mileage that the slip up would cause. When I arrived at that location the morning of my reservation, the truck was in the middle of the field where it was supposed to be, but there were no keys in the lock box. Jodie in scheduling had us moved to the Fultondale location with drop off being in Warrior due to the difficulty of the situation. We were able to pick up our truck at this location and had no trouble with this specific location. It was rainy all week, and we soon discovered (after loading ALL of our furniture) that the truck had a leak. My furniture was soaked!

Évaluation :

4

Fultondale location was wonderful. However my request started at Jasper Park and Store. Reserved the truck for 6am due to an early appointment. Received a notification that they pushed my pick up time back to 830am due to prior renter. Ok cause I could swing making appointment. Arrived early about 8am and the manager of the location was inspecting another truck. After backing into the truck that I had rented he got out and had an angry moment. Then he got out and proceeded to tell me that my truck wouldn't be able to be inspected till almost 10 due to an appointment he had. While I was standing there he continued to have a small attitude about the issue. Thankfully they was able to reserve a new truck closer to my appointment destination, however I was still late by a hour. Thankfully this wasn't a job interview.

Évaluation :

5

The equipment was clean, maintained, and fully functional. I had no issues whatsoever with any aspect of the rental. It was a great experience.

Évaluation :

5

Thank you for all you helped us with… your devotion to customer service is exemplary!!!

Évaluation :

2

I was on a very tight schedule and I even called the day before to confirm my 7am pickup. There was no one there till after 830. When the lady got there she didnt bother going off reservations, she just started helping people in random order. It was after 9am before I was able to pull out. One of the tires had a leak also and I had to stop and air it up every couple of hours. Im usually not one to leave reviews or negative feedback and I was not planning on doing so until I got there to return the trailer and once again there was a line of people and no one in the office. That may need to be addressed, Thanks

Évaluation :

1

Truck needed air in tire also i had to get my own dolly to put in truck customer service could have been better he was nice just needs to explain to customers more

Évaluation :

5

Awesome job! Thankful for the opportunity!

Évaluation :

3

Yes I called uhauls 1-800 number from google and the lady tells me there's a van perfect size, for what I need to move, at the fultondale location on Carson road. They lady gets my card information and sets me up to go pick up the van from this location because she said they have this van I need at this location! I show up to this location and first of all nobody is inside I guess the worker was outside smoking then once he finally decided a to walk inside I tell this man I have already called to set up an appointment to pick up this van. The guy tells me oh sorry man I know you see the van outside but my manager told me I can't let anyone use it but we do have are biggest truck available and it's are only option so not only was I jipped out of a van but now I have to pay for a massive truck that I could barley drive it was a nightmare and a forced nightmare at that I blame every single one of y'all for not communicating! It's sorry behavior from uhaul from which I've seen before and would never recommend you guys I'd suggest anybody else or atleast fire this sorry employee or atleast give me my money difference from having to use the biggest truck they have the 26 foot truck was absolutely ridiculous and just about what you would expect from a uhaul company!

Évaluation :

4

The agent was the best.

Évaluation :

5

I think this is an excellent location and the staff supporting it are doing an excellent job. I will definitely use U-Haul again and would recommend this location.

Évaluation :

4

Dumber needed dump overflowing

Évaluation :

5

Self service drop, very convenient!

Évaluation :

3

I'm normally very happy with U-Haul, but this time there was a major screwup. My equipment was not at the location I selected (1st Ave N., Eastlake) even though I received an email confirmation. To accomodate me, I had to drive 15 miles out of my way to the Fultondale location. This not only cost me in terms of overall mileage on my move, but wasted my own gas in my personal vehicle, and totally messed up my moving schedule. I had people waiting for me for over 45 minutes to arrive, which cost me additional money. This was not a good experience, to say the least.

Évaluation :

5

I use them for all my trailer needed the staff are so friendly I love them

Évaluation :

1

Truck I rented needs major repairs; steering was wandering very badly, and a loud noise could be heard while driving. When I returned the truck, the lady rudely told me to park it up the hill and take a picture of mileage for her. I was expected to do someone else's job. I originally parked where the return sign said to. The sign said wait in rental until an attendant could come out and inspect the rental. Waited ten minutes no one came out. I had to go in and that's when she rudely told me park uphill and take picture of mileage. i asked for a paper receipt and she said they only email receipts.

Évaluation :

5

The only issue was that I placed a reservation for a KO & UD and they were not available at time of pickup. There was no dollies to be found in the area. I could not move all that I needed to and will have to rent equipment again in order to complete my move.

Évaluation :

2

Reservation 27137306. I elected an alternate drop site originally to receive $43 dollars off and an additional 17 miles in approved mileage to that location. I was unable to add an insurance package to that reservation online or in the app. On arrival to pickup my truck the gentleman added insurance to my reservation but it changed my original reservation from 123 approved miles to 105 miles. I ended up having to pay an additional $14 in mileage costs.

Évaluation :

5

I met the GM Ciarra (I think was her name) and I met one of the workers named Net. Both of them were pleasant and helpful.

Évaluation :

5

It was a drop off location with 📷 and police officers and monitor.

Évaluation :

5

Nothing! If I rent one again, it will be through the same location. Hopefully, even through the same person! He was polite, helpful, and very efficient.

Évaluation :

4

The staff was friendly adn informative, bit the truck itself smelled bad in the back and was dirty.

Évaluation :

5

General Manager was very professional and very knowledgeable about the business and procedures. She is a great resource and asset to the company!!!

Évaluation :

1

Inventory in person did not match what was online. I ordered a 10" truck with an appliance dolly and this location had neither. No one called or emailed to update me that my rental was upgraded to a 15" at an additional charge. I was not able to move what I needed since the appliance dolly was necessary. No manager on site or on duty to speak with. Horrible service

Évaluation :

1

The organization to this place was horrible. I really felt sorry for the worker bc she was the only one working on a busy Saturday (esp it being the first of the month). She was working the desk as well as cleaning trucks. Which isn't fair to her. The line was out the door. My reservation was almost an hour late due to short staff. The inside of the trucks could be cleaned a little better too.

Évaluation :

4

I was very pleased with the professionalism and friendliness of the staff.

Évaluation :

1

Truck has a pull in it when you put on gas worse truck ever just like the storage... was promised things that did not happen like a new door that nearly took off my nephew head 6 months of putting in a order really? Lost card for automatic withdraw but paid on due date never late.. come a week before next payment and a red lock on it...I'm still angry !!!

Évaluation :

3

I was told the unit was free for the first month, but at check in, I was charged for the month. I informed the associate that I was Told there was no charge for the first month since I was moving from out of state. She replied that only applies to truck rentals. I had an enclosed trailer. That is not what I was told at the time the reservation was made. Also,I was informed that I had to pay in cash since " there system was down" so no receipt provided.

Évaluation :

5

I don't think any improvement is necessary. Everything was just fine.

Évaluation :

5

This was the best U-Haul Service I have ever had! Keep doing what you are doing!

Évaluation :

5

Nothing to recommend

Évaluation :

4

The associate that took care of my service did an excellent job and had a friendly personality.

Évaluation :

5

The lady that's over this facility needs more appreciation for the hard work that she does. She is very proud of her job and she takes pride in in her customers she is very helpful and the the facility is very clean and organized if I had the chance to to work under her I would. If yall are hiring at this location I would love to work with her.

Évaluation :

4

Thank you Antoinette for providing excellence customer service. Initially when I arrived the trailer was not there at the location although I had a reservation. Antoinette places several phone calls to make sure that I received the equipment timely. She didn't stop until I received what I came for.

Évaluation :

5

Unit had been smoked in. My clothes smelled of smoked after riding in this unit. The right turn signal was out. The driveshaft or transmission sounded as if was about to come apart. A high pitch whining sound during the whole ride. The unit has not been well maintained.

Évaluation :

4

Customer service was very helpful and knowledgeable

Évaluation :

3

Need to get some Dolly's cause I had to go to a nothing u-haul place and pay to rent it..

Évaluation :

5

The lady behind the counter was very nice, efficient, and easy to work with!

Évaluation :

5

Nothing, staff very friendly and polite. Really knowledgeable about our needs and try to help anyone who they could. I had a very good experience with them for my first time,I was sent from another store.

Évaluation :

5

Awesome staff in Fultondale and 800 28th st north!!!!!

Évaluation :

3

No one present when returning truck within business hours. Made returning the truck difficult and confusing

Évaluation :

5

6x12 tandem trailer does not have a built in jack to raise the tongue. Almost impossible for a single person to raise and lower trailer to the hitch.

Évaluation :

5

Check engine light on the truck. Seals on the driver side wheels going out.

Évaluation :

5

Service was excellent

Évaluation :

4

My review is not for this location but for my UHAUL experience overall. I was originally supposed to pick up my truck from a location in Jasper, AL, on Elliot Blvd. I arrived on time for my appointment to pickup and was told check in was inside the store. However, no one answered the door or the phone. I could hear them inside, but no one ever came to assist me. I had to call Uhaul and ask what to do and then drive 40 minutes out of the way to pick up a truck. When I got to Fultondale, they had an emergency and had to leave as well. However, when I called them for help, they were extremely helpful and even FaceTimed me when I had trouble unlocking the key box. My main complaint is about the Jasper location, and the stress that was caused because they wouldn't answer the door or the phone after I made a reservation

Évaluation :

5

Very nice and friendly

Évaluation :

5

Great experience and I really appreciated the friendly people working the office.

Évaluation :

5

Thank you for all of your help!

Évaluation :

3

Get better vehicles and keep your reservations on schedule. Also give people an advance notice when reservations are not available after setting it up.

Évaluation :

5

Amazing Team!

Évaluation :

3

People that work there need to have better customer service Skills The Manager is great

Évaluation :

5

THE LADY AT THE DESK WAS VERY NICE AND PROFESSIONAL.

Évaluation :

1

I recently had a terrible experience with U-Haul. When I called to confirm my reservation, I was asked where I was taking the truck, which was unusual since I've rented from U-Haul multiple times and never been asked this before. I answered, and then I was repeatedly reminded, four times during the call, that I needed to return the truck to the same location I rented it from. I already knew this was U-Haul's policy, so the constant reminders were unnecessary and annoying. When I arrived to pick up the truck, the office was unbearably hot. I presented my driver's license, and just as I was about to pay, someone who seemed to be the general manager rudely informed the employee helping me that they couldn't rent to me because I had an out-of-state license. This rule had never been mentioned to me before in all my previous rentals. Wouldn't it have made more sense to mention this restriction during booking or at least during the call when they reminded me about the return policy four times? Military and federal workers often have out-of-state IDs when they're on temporary duty. Thankfully, I still had my old Alabama license, but it was frustrating that my valid license wasn't considered sufficient. The employee did move the truck for me so I could pick it up later, and I appreciated his help. Returning the truck was another hassle. When I brought it back, I was told I had to drive it up a hill and then walk back to the office in the rain. This information would have been helpful at the time of pick-up instead of the repeated reminders about returning it to the rental location. Overall, I won't rent from this location again. The customer service was subpar, except for the one helpful employee, and the arbitrary rules about licenses made the whole experience awful.

Évaluation :

3

My card was used without my knowledge. The truck was a pos. Never again

Évaluation :

4

Very friendly and helpful

Évaluation :

5

I enjoyed using the facilities until it was over priced for my budget.

Évaluation :

5

I love the store manager. She is very attentive and made sure I always had anything I needed. I would recommend the site for anyone because of the great customer service I've always received there.

Évaluation :

1

Really Bad Service , had to wait 25 minutes before employee come and She said it was Her Break 3 o'clock pm .. never ever rent from that place ag ..

Évaluation :

5

The staff was very friendly and helpful, I really apprecoate it !

Évaluation :

4

knowledge on how to attach a trailer.

Évaluation :

2

Business was closed when I tried to return the equipment. I arrived at 230ish. the business was open until 7pm. A note left on the door stated "I will return in 20 MIn" I waited around for 30 min. No one ever showed back up.

Évaluation :

4

Simplify the mobile pick up

Évaluation :

5

Mgr of this location needs to train upcoming employees. Very personal and informative

Évaluation :

5

I have had personal/banking issues and the staff has been helpful and considerate in my worst situations.

Évaluation :

5

Thanks for the service provided by your staff

Évaluation :

5

Thank for your quick and easy response and service

Évaluation :

5

Yeah, I really liked it.It was nice and everybody's nice and they're all nice and they're all nice

Évaluation :

2

Upon moving out I realized they had broken all my dishes. Scratched up my bedroom set and dining room table. I'm pretty certain one of my TVs were removed from my unit. Whether I was 1 day or 15 days they would call numerous times a day. I had to inform the previous property manager of the FDCA because she was rude on top of aggravating. The new people were polite and helpful. Overall I would definitely never use this location again and I live twenty minutes from there.

Évaluation :

2

Truck was late, staff seemed untrained for contingency plans

Évaluation :

5

Nothing service was great overall.

Évaluation :

5

CIERRIA DUDLEY was very helpful and friendly. The only problem I encountered was I had to leave and go to bank to get cash because I had a visa card and I was in a u-Haul truck that cost me extra mileage. When I called U haul the person I talked to did not tell me or I could have got cash to pay. It was not Ms.Dudley .

Évaluation :

4

I checked vehicle in through app. A random person approached me asking for the keys and when I explained that I was being instructed to leave them in the drop box he was extremely rude. I gave him the keys and also took a picture of him in the case of something being amiss and he in return called me a "crazy bitch" Very unprofessional

Évaluation :

3

We were exhausted; dropped off with NOBODY at location!! If it weren't for Mr. James (Manager from the location we 'picked-up' from).. we would not have dropped off, as it was unclear that it would be safe to leave the trailer! I am a LONG time Uhaul renter, but this experience truly turned me off!

Évaluation :

5

I appreciate you and the staff. Very kind

Évaluation :

5

Thank you for your professional support in

Évaluation :

1

The inside of the UHaul in the back where you load your belongings was filthy with a DEAD COCKROACH in it. I had to sweep it out before I could load anything. The place was closed when I turned the truck in with no prior notice or note onthe door and I came back 3hrs early.

Évaluation :

5

I didn’t not get her name but she was very sweet and nice she wasn’t rude at all and she had a few people in line still wasn’t getting smart or rude with none of us love her personality 10 ⭐️

Évaluation :

5

Everyone was nice and the manager was awesome as well.

Évaluation :

5

Very pleasant experience

Évaluation :

5

The attendant was very helpful, it was s very pleasant experience. I will use this store for future storage needs

Évaluation :

5

This is the only place that I am ever going to use for my storage needs. Staff is always friendly and service is always fast

Évaluation :

4

They came thru for me ,when the one I had reserved already decided to close on me before I got there . They were also cheaper in price than than the one I had reserved! So thank u u-haul

Évaluation :

2

Pin pad seldom worked so cash was required, then I had to request a receipt. The dumpster was not available, in addition, 10 dollars per day late fee is ridiculous.

Évaluation :

5

The Fultondale facility is great. The online process of obtaining the storage spot was convenient and easy to use. The employees and manager at this location are very professional and friendly.

Évaluation :

5

Cierra is extremely helped and professional

Évaluation :

5

P

Évaluation :

1

I'm a serious glamper/camper. I "reserved" a truck with U-Haul in Fultondale, AL to pull my trailer for an out of town camping trip, when I arrived to pick up the truck, I was told I couldn't use my debit card that I had "always used with them for everything I'd done with them". I was devastated, because I was prepared to hit the highway from Uhaul.. Also, My trailer was broken into while parked there "inside their supposedly secured gated area" and a lot of my possessions were stolen, and as far as the head administration was concerned it was "Oh well, sorry about that", and nothing was done. They said their insurance don't cover it. 郎. I have my trailer insured but I was then told by State Farm that it's included in my renters insurance with a thousand dollar deductible. So, not only did I have to repurchase all the things that were stolen out of my trailer, I also had to out of pocket pay for the repairs to my trailer door. U-Haul made not one attempt in their power to accommodate, and when I asked, they would not even grant to waive me at least one free month's rental fee, but instead they increased my rental price. In spite of all this, I continued to faithfully pay U-Haul. Then one day I finally decided to remove my trailer and cancel my rental, not even mid-month, July 13th, with more days remaining of paid unused rental left, I was told I would not receive a prorated refund. I feel I received a great injustice regarding my entire dealings with U-Haul and hope never to have "any" dealing with them ever again. 爛….And no, per my experience I don't recommend them to anyone. 

Évaluation :

5

Merci.

Évaluation :

1

Very disappointed upon discovering the belings in my unit were covered by tiny bugs, often referred to a no-see-ums or chiggers. I'd not had such issues at any other site, voiced my concerns and options given by management was to move closer to the office or up on hill into back of an "empty moving truck." I was crushed, these items belonged to my recently deceased mother. This misstep in entrusting the Fultondale location with memories brought further disparity to my mourning, suffering and depression. Months later I spoke with another site rep (after coming out of my depression, but back into one of the same hills that pushed me there, bugs inside and on my meticulous, but deceased mother's prize belongs. This time I was told uhaul could "spray and put down something for rats." Rats?梁 Wabting to "see" this newly offered option at work, I agree, we met and in my mind it's a newly added disaster inside a pump sprayer, welded by a helpful, non-vested employee, for what we both knew was NOT a valid answer. She did however mention after I stopped her spraying along interior wall, in addition to splatters now on my furniture (although accidental) that a climate controlled build was coming to that location. Which sounded nice but I could not endure another warm climate awaiting "a new building" unless she could convince the existing bugs to move out and the new bugs soon to invade my unit. These bugs bite and make accessing belongings difficult. Thus my primary reason for vacating your Fultondale location. I would NEVER recommend it for storage purposes due to the mental distress and heartache it has caused me. Nothing worse than throwing away "memories" I had intended to keep, now teaming with bugs I could never fully remove without incurring furniture repair or upholstery expenses. I detest this uhaul location greatly. If I could I convince all others to move out as well. Really considering buying my own facility due to my heartbreaking experience at this location.

Évaluation :

5

Good customer service and clean

Évaluation :

5

Overall satisfied

Évaluation :

5

Great people

Évaluation :

2

Staff was very unprofessional

Évaluation :

3

The facility was clean and secure. Nothing really exemplary or notable as above average. The storage room served its need, the pricing was competitive and fair, and the staff was helpful.

Évaluation :

5

Their great

Évaluation :

3

Storage was great- but I am still not sure why the cost of storage went up $5-10 *every* year automatically. I understand inflation, but the additional costs made this unaffordable over time. I was more than happy with staffing, accessing storage unit, etc., but not sure the cost was worth it at the end - as the price was double what I began paying for receiving the exact same service.

Évaluation :

3

The tempature stayed 100 degrees a d I was Paying for climate control very disappointed in that.

Évaluation :

5

Thanks Uhaul so much. Always love doing business safe and professional.

Évaluation :

5

Thanks to Cierria for all her help - especially in helping me guide my RV into the spot. She's great!

Évaluation :

1

Terrible customer service

Évaluation :

5

The staff customer service was 100

Évaluation :

3

My responses should be tempered by the fact that this location had a tornado blow through it and my storage unit was partially affected. However, this property has issues with the front gates regularly which meant very limited access when I seemed to need it most. Also, in an effort to keep the site clean they use leaf blowers which serve to send whatever dirt, dust and detritus into the the storage units covering the front 5 feet of our stuff with this. The staff was generally nice - some more than others - and generally helpful. I would recommend this place for the surrounding community only for belongings that are hardy or do not require special handling of any kind or are completely sealed in boxes.

Évaluation :

5

The general manager was absolutely amazing!!! She was such a pleasure to work with, a breathe of fresh air at the perfect moment. Made a potentially frustrating experience the highlight of my day.

Évaluation :

4

There is a current issue of my pin and access not working at the gate

Évaluation :

1

Rented a van body. The structure was leaking moderate bits of water onto our stuff. I was told that since I didn't pay extra money for additional insurance there was nothing they could do. Would of been better off just piling my stuff in a yard with a tarp over it. What's the point in renting storage units if they won't even guarantee that it will stay dry. Or even try to keep it dry. To clarify it was not storm damage. Just basic rain and pollen. Worst experience ever. Will not recommend UHaul or being using UHaul again.

Évaluation :

5

Unit dirty. Not swept out. General tidying up on the storage side would be nice. Looks forgotten.

Évaluation :

2

Staff at the facility were always helpful and accommodating.

Évaluation :

5

I love both uHaul place

Évaluation :

5

I like this place because the nice people and good service

Évaluation :

5

I thank the staff,great customer service. Sarah showed great customer service. Thank you, Amanda Karrh

Évaluation :

5

Sara was very helpful and great.. She deserve a raise!!

Évaluation :

4

Thanks Sara for all your help. It took a while to get my Dads stuff completely out. But finished now. Thanks

Évaluation :

1

After my dry furniture was only in your storage facility for 3-4 months, it was covered In mold & mildew! It was dry the day it was moved in. Never had this problem before. But this time this facility ruined my only furniture!

Évaluation :

5

Sara is very helpful

Évaluation :

5

Storage center mgr Sara Perry, was friendly , professional and very helpful. Will tell others about her and recommend the business Thanks D. McNeal

Évaluation :

5

Mgr was very helpful and friendly to make you feel welcome

Évaluation :

4

Thanks A Mil❤️

Évaluation :

5

Staff was extremely helpful. It was the best Uhaul experience I've ever had. Merci.

Évaluation :

5

The only problem I had was when the tornado came through last year, I emailed and emailed the manager to see if my unit was damaged and NOT ONCE received a response. I think that is poor customer service, especially since the facility isn't that big. The manager should have personally contacted each customer to ease our mind that our thing (family heirlooms, in mine) were safe and intact.

Évaluation :

3

Just wish the smallest locker style storage space place was a little bigger where u can’t use walk in it I think if everyone only needed that amount of space to move out of a home then they don’t got much that they own there’s like no space in there sorry just my opinion

Évaluation :

5

Facility is great but the staff is amazing. I can't express enough how helpful they were and how easy they made everything. I was truly sad to not be able to work with them anymore when I moved away.

Évaluation :

5

The care given to my property after a tornado destroyed my unit #257 was compassionate and professional. I truly appreciate you for that. Merci.

Évaluation :

3

The staff was not overly friendly, from the first impression to the very last image we had. The grounds could have been swept up. I noticed a lot of debris on the ground, which I feared running over with my car.

Évaluation :

3

On move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.

Évaluation :

5

AWESOME CUSTOMER SERVICE THE MANAGER WAS VERY HELPFUL

Évaluation :

3

The manager of this location was and is not professional, I’ve had several encounters where she lacked in doing her job.

Évaluation :

5

Sara and her staff where wonderful.

Évaluation :

5

We are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.

Évaluation :

4

We stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.

Évaluation :

1

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn't get in past that. He locked up about ten minutes early and told us we couldn't move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn't care, even though we would've been there a lot earlier if the initial moving in the first round didn't take over an hour because unit after unit didn't work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I've never experienced such horrible customer service before and doubt once I move my stuff out, I'll ever come back to this location again.

Évaluation :

5

It's very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Merci.

Évaluation :

5

Both ladies did a great job.

Évaluation :

5

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

Évaluation :

1

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

Évaluation :

5

The representative at this location was great!

Évaluation :

5

Brooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy

Évaluation :

5

Staff was very helpful and friendly and I will do business with them again soon.

Évaluation :

5

Miss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!

Évaluation :

5

I moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.

Évaluation :

5

We stored our camper there and liked the concrete pad that was available.

Évaluation :

5

Corinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.

Évaluation :

4

The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Évaluation :

5

Excellent service

Évaluation :

5

The service was easy and fast.

Évaluation :

1

Horrible customer service would not recommend! Cameras were not working properly!!

Évaluation :

5

The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

Évaluation :

5

All was great.

Évaluation :

5

Staff always courteous

Évaluation :

4

I really can't complain about anything. Everything was fast and easy. The customer service was good as well.

Évaluation :

5

Agents very helpful.

Évaluation :

5

All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

Évaluation :

5

Very friendly & helpful staff.

Évaluation :

4

No comment

Évaluation :

5

The cashier was the best she was the best i always have good experience with this u haul ...

Évaluation :

1

Office staff needs to be trained and would help to leave the ghetto trash in the GHETTO

Évaluation :

5

Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

Évaluation :

5

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

Évaluation :

5

First time storage use and I was not disappointed

Évaluation :

5

The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

Évaluation :

4

Each representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service. 

Évaluation :

2

3 trailers stolen between midnight and 5 am , one was mine. several changes are needed 0,1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes

Évaluation :

4

For over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.

Évaluation :

5

Corinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.

Évaluation :

3

The man at the service desk was very friendly!

Évaluation :

5

Very helpful staff.

Évaluation :

1

I was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.

Évaluation :

5

Bien

Évaluation :

5

Great service, friendly service!!!!!!!!!!!!!!!!!!

Évaluation :

5

Great service

Évaluation :

2

The parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren't cheap.

Évaluation :

5

You guys go beyond customer satisfaction, I want to thank you  all. Awesome team!

Évaluation :

5

I have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I'll definitely use again when I need another unit!