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STEVEN RCustomer Reviews for U-Haul Moving & Storage of Harrisburg
Testimonials From Recent Customers
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The gentleman behind the counter was amazing. Only thing I could comment for improvement is get the man some help. He was a one-man show and 12 people in line when I got there Saturday morning. He handled it the best he could, but having a second and maybe a third person checking people in and out would be awesome.
ERIC HStaff was courteous, efficient, and helpful.
DAVID GWe had a great experience and wouldn't change anything.
REBECCA WUnless you want broke down equipment, equipment that'll ruin your property, then sure take the risk. Not to mention the equipment you have to jump every single time you try to start it, because it won't start. Also, they don't keep things clean. *BEWARE*, keep away from. UHAUL at all costs.
william mClean newer truck, in and out fast!
Davinder TThe processes of reserving, picking up, and dropping off the rented trailer were simple and straightforward. I have no improvements to recommend.
MICHAEL SThe guy who helped me was the best - I think his name is Trevor. Friendly and quick service. Thanks
DONALD WAll good. They even helped me hook up my equipment.
DANIEL LThe truck I rented needed wheel alignment and was very difficult to drive. Please service the trucks to make them easier to drive. Merci.
MENA SI did an after hours drop off thats why I said the personnel weren't helpful. Really my answer to that section would be N/A.
Scott PTrevor was very helpful.
DAVID NThe staff was extremely helpful from the get go. The sales associate, Trevor, was personable and informative and guided me through the actual vehicle rental as well as the storage rental all while being able to assist other customers as they appeared.
CHRISTIAN Lfast checkin and check out, employee was very efficient and helpful!
DONALD TThe employee running the building on Sunday 4/27/2025 was outstanding. Great people skills and very customer focused. The process was easy and fast and reasonably priced. Drop of was explained in detail and was easy to accomplish. I also felt the prices were reasonable. Overall I cannot think of any way to improve your current processes. 10 out of 10 rating!
WAYNE ANa
BRIAN HBad people and disrespectful 😒
RAMI RGreat job thank you
DEVI DExcellent very knowledgeable
STEPHEN WThe staff was wonderful. Very friendly
KRISTY-JO CThe guy who waited on us was very nice ad explained everything.
BOBBY PThis store is top notch. No changes needed.
MARTIN BStaff was very personable and competent.
William TOwner of the U-Haul location was not happy the way this trailer left the other location
Robert GGreat staff
DAVID HEasy pick up and return.
Steven CThe staff was friendly and helpful.
TINA BDave and his men are all super friendly and very helpful to your needs. They truly make you feel welcome and strive to satisfy your needs.
THEODORE CThe drop off was very easy and quick.
David OHands down the best U-Haul I've been to, especially for military PCS moves (8 and counting!). The team here is top-notch-especially the brothers at the front desk and the install technician. Got a quick and efficient trailer hitch install with outstanding customer service. If you have to drive a little extra to get here, it's worth it. Highly recommend! Give those two a raise.
PATRICK REverything went so easy. I'd definitely use this location again.
BRIAN MGreat service.
DAVID HThe service team there was excellent, very professional and attentive, quick in and quick out!
WILLIAM WDave was fantastic. Friendly, helpful and very informed. I returned the trailer early but it was almost if he was expecting to see me and happy I arrived. Great experience!
JUSTIN SThe equipment was clean and the tank was full at the time of pick up. It was perfect for the occasion..But I wish the customer could choose between the vehicle options since there were others that I would have used for that occasion.
JUAN UMovers were great.
ANDREW DThe gentleman who checked me in was excellent. Very professional and thoughtful customer service.
Stephanie MFriendly service. Fast and efficient at counter checkout both picking up and returning truck.
DANIEL PThe team of guys were very helpful, especially during the dropoff process. Shout out to Dave for his kindness and professionalism even while handling multiple customers during dropoff.
Sandy SCleaner & better maintained rentals
WANNOTTA MTrevor was a great help. Top notch!
LAWRENCE Cnice person to work with very help full and I will go to them again.
TERRY HStaff was VERY efficient, well trained and Professional.
JOSEPH GWhen I dropped off the truck the manager came out to me to check me in. The process went fine all except he was short with me and made me feel like I was a bother. I have used this store a few times and had great experiences with all employees except for the manager. He is not very welcoming and makes the experience an uncomfortable one. I do appreciate the store and all the products available. All other employees have been pleasant and competent and fun even.
EDWARD DYou're good.
ALEXANDER WGreat service when i receive to pick up the truck. That was excellent. Although returning the truck on Saturday Morning the person who attended me was mean and not very friendly… If he dont want to work or its grumpy he better no offer customer service at all…
Jason TVery friendly staff also answered all my questions.
BETHANN LThe rachets on the trailer were very rusty. Should be maintained.
AUGUSTINE SFront end of truck would shake at 50 mph on highway. Didn't feel real safe especially with a heavy load.
LORI KStaff were friendly and helpful. Couldn't have asked for an easier experience.
CHRISTOPHER CAgain service was great and was happy with my transaction
GREGORY BA few leaks in the unit caused some damage.
donald m | Expérience généraleI was told that the rent on the unit would not go up in the short time that I had it it went up three or four times for what reason I don't know because there wasn't really any maintenance or anything that had to do with why it would be going up it was only a small unit not happy
Riscardo C | Expérience généraleEl señor que me atendió fue racista
Karla R | Expérience généraleDave assured me that I would be okay with my storage. Now it's forget you?
Mckensize B | Expérience généraleBien
Raj D | Premières impressionsFor convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!
WILLIAM K | Expérience généraleI would like to get the name of the person that bought my unit
Stacey A | Expérience généraleEverything and everyone was gteat
Wade L | Expérience généraleGreat service
Melvin M | Déménagement en ligneI'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L | Expérience généraleStaff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L | Premières impressionsI appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L | Premières impressionsWe used the facility for several years. Our products came out in great condition.
Solid R | Expérience généralePlace was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H | Premières impressionsEverything was how expected
Norberto G | Premières impressionsWhen I told staff I was moved out they continued to charge me for 7 more months
Sandra H | Expérience généraleEvery person that this facility was very helpful
Riscardo C | Premières impressionsThe floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G | Expérience généraleKenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H | Premières impressionsThe unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R | Expérience généraleVery helpful staff, very friendly.
Innessa H | Premières impressionsThere were no signs indicating location for the garbage bins.
BEATRIZ C | Expérience généraleI prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!
WILSON P | Expérience généraleShawna was friendly, and efficient. She made the quick visit a great experience
ERIC J | Premières impressionsYou have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P | Premières impressionsAll the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R | Expérience généraleOverpriced on storage and uhaul truck rental.
AUSTIN W | Expérience généraleMove-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S | Premières impressionsI was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6,5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S | Déménagement en ligneTried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B | Premières impressionsEthan was very friendly & knowledgeable. Very excellent service.
Valerie S | Expérience généraleEveryone was very helpful! Madyyson went above and beyond to assist!
Roseanna M | Premières impressionsWas never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls
Christine B | Expérience généraleMy only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M | Premières impressionsThe experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W | Expérience généraleThe two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C | Premières impressionsOnly issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z | Expérience généralePass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????
charles z | Premières impressionsSeem to have a pest issue at the end.
William A | Expérience généraleDidn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A | Premières impressionsThe facility was a great place to store some boxes and other items while moving in to my new house.
Mack M | Expérience généraleThe "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S | Expérience généraleMy service was excellent and appreciated the assistance I received.
Patty M | RéservationNice guys! Prompt service!
Erin S | RéservationEasy and convenient. Janie
Janie J | RéservationResolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M | RéservationMy overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C | Expérience généraleI believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.
edward c | Expérience générale....
Sarah F | Expérience générale