Rick and Howard provided fantastic customer service. This was my first time renting and pulling a trailer. Rick asked me what I was hauling and recommended exactly the right sized trailer and gave me price options based on returning it or dropping it at another location. Howard hooked up the trailer and gave me some pro tips on backing up. They were both helpful and professional.
Julie MCustomer Reviews for U-Haul Moving & Storage of Helena
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Again, a kind, helpful employee.
CLAYTON VDon't hound the customers about when they are returning the equipment. I was called 3 times. That's ridiculous
KATHRYN HSome jack ass had a shit attitude and when confronted about his attitude he became argumentative and laughed at me and my wife.
CHRISTOPHER STell the customer the truck can be dropped off at any U-Haul location when the rental is a one-way rental for their peace of mind and convenience.
LISA GGreat customer service!
RYAN EQuick, courteous checkout
Jeri RPerfect location and wonderful customer service, I really appreciate it, God bless 😊
JOSEPH B | Premières impressionsRick Marshal is a scumbag. He is a liar ! I was charged double what i should have. I will never do business with uhaul. Fuck you uhaul
CHRISTOPHER MThe older gentleman work in the front desk was really nice but the one for returning equipment with longer hair complete a****** storage was very dark hard to see because no lights in storage unit
JUSTIN P | Expérience généraleThe representative was amazing. From the very first contact via telephone to the drop off. This man represents what customer service should look like.
Beth MTruck has an engine misfire. The brakes hesitated going down steep grades and had strong smell at times. Oil pressure went up all the way sometimes then back down. Would not go above 70. Even pushing the gas pedal it just doesn't seem to go. Had to stay in slow lane entire time. But hey the radio and ac work great.
JONATHAN JRenting a u haul is worse
ELI G | Expérience généraleHelena U-Haul was clean, convenien and securet
GEORGE W | Expérience généraleYou guys were awesome
JOHN JFront desk staff was great. Super helpful when I noticed a charge on my card that wasn't refunded. They gave me a call back to let me know the refund was processed.
Charles M | Expérience généraleThe truck was clean and ready to roll when I arrived (about 15 minutes before the requested pick-up time). The entire check-in and check-out process was quick and easy. I would definitely recommend U-Haul to others.
James BEverything was great
TYLER SI was truly impressed by the gentleman working here. We had a emergency situation and needed to get our contents back to canada. He was super helpful and made pickup of the trailer easy. I definitely would recommend.
Peter EThe staff here are wonderful. They so easy to work with. They are all very friendly and eager to help. I wouldn't go anywhere else.
AMY W | Expérience généraleThe staff are always very kind, patient and helpful. I wouldn't go anywhere else.
AMY W | Premières impressionsThe best customer service!! The staff are very friendly and always happy to help. I would not go anywhere else.
AMY W | Premières impressionsTruck rental was seamless. Vehicle was warmed up and ready upon my arrival. Return was just as easy. Dropped off the keys and went about my move. Top notch rental experience
JOHN LNot super friendly
NICHOLAS PThe man who checked us in was extremely professional and showed great concern for the lack of professionalism at the original pick up location
Christina WMark! Many thanks for your assistance!
Sher E | Premières impressionsHave upgraded my storage space with U-Haul! Thanks!
Sher E | Expérience généraleI received excellent fast professional service.
JERRY MI had forgotten my keys at home upon dropping off the uhaul so I asked my son to bring me my keys while I waited for him. When he pulled up the manager was extremely rude to him as he didn't know where I was and was driving around the property looking for me. For whatever reason he felt he needed to be rude to my teenage son. It was unnecessary.
NICHOLE TThe fellow working there was extent helpful! Very knowledgeable, saved me money, and was just a joy to work with! He sold me for sure on uhaul!
virgina d | Premières impressionsThere is mice poop everywhere in my unit, no light inside the unit, an inch opening along the bottom of my entire unit making it very accessible for mice, and the outdoor access code box didn't work so anyone can just walk in with the automatic door.
Haley H | Déménagement en ligneGreat staff greeted me with a smile and made the check-in process easy!
KURT TMark was extremely friendly and helpful.
Denver HYou all did an amazing job, and I will be back every time I have to move.
DOMNIK PService was great and the staff was super helpful!
Cole BIt was very good service and I would use them again.
MECHELE AVery friendly and efficient. 5 minutes. We were just dropping off the trailer that was twice the size we needed, which was dissappointing.
STEVE HVery prompt help closing out!
BARRY BI'm pleased with Uhaul
SAMSON B | Premières impressionsMark is perpetually rude, not matter how nice I am to him.
Scott BGreat drop off experience.
STUART LThe check-in experience was originally unhelpful and unpleasant. This is my first experience renting a Uhaul and apparently I reserved to use mobile pick-up. No idea I had done this so when I checked in was given attitude about how I made the reservation. I suggested that maybe it had been changed when I had to speak to 2 different representatives because of the changes that were made to my reservation within the 2 days before the rental. Also while checking in I had to use my debit card although I had mad arrangement for Affirm to be used which could have also made the reservation mobile. However, when I put my debit card in the machine I wen to put in my pin as it asked for and the man acted as though I had messed it all up. I didn't know not to enter my pin. Perhaps, he should have told me. I thought he was rude when he told me, but it was someone with me who pointed out he acted like I was "breaking the law". He also never told us that we need to return the truck with a full gas tank and not to the level we had received it at thus costing me additional money at the end of the rental. Overall a negative experience.
Paulette DThey are ways helpful at this location. Office was closed but attendant still assisted in removing the trailer
THOMAS JIt's a convenient location. Parking lot was in disarray for returning a truck and maybe had 6 words spoken to me and it was about how the dolly probably bounced around and made a lot of noise. I returned the truck cleaner than I picked it up.
DAVID UThe best.
Bryan R | Expérience généraleMake sure that all the lights are working on the trailer and also make sure that the hitch doesn't drag on the ground
Michael CThe only problem that I had is that I wanted to make sure that it was completed before I left. Apparently this location only had one thing to check it in on the mobile app, and the employee couldn't finish it on the computer before I left. When the other guy (an older gentlemen) finally came with the phone that they had, I felt he was being rude by asking me if that I had checked in and they would finish it and send it thru email. Uhm, excuse you, but I was patiently waiting on YOU to get done with your customer, he could have given the guy the phone or whatever so I could finish. The guy that checked the truck out, he was great. He had already told me, that I could go, and I didn't want to because I wanted to make sure it got done.
Elizabeth WThe employee (Mark) was unbelievably unprofessional. He threw my ID at me after your program has issues reading the back side of the card. Then when we went outside he backed up the truck, left the door open, pointed to it and walked away. There wasn't ANY walk around, any instruction given, nothing. Thankfully the truck was sound and did t have any issues. I've used that location several times and never had any issues. Honestly the guy was a complete jerk and I'll be using another location moving forward.
Blake DWent to return truck, the guy was not nice. Told me to go start truck and he'd check it in. I waited 20 mins he didn't come. I turned truck off because I didn't want the 55 of gas running out I just put in there. I also had a bird hit the passenger mirror there was blood and feathers on the passenger door. I didn't get to tell him anything. I finally left, then a few mins later another charge to my card. I'd never recommend this U-Haul. The guy in the morning was tolerable, not nice by any means. The guy at check in was awful.
Beth EWe were given a vehicle with 5/8ths of a tank of gas and told there would be no charge if it was still 5/8ths of a tank when we returned it. No gas gauge that I am aware of does 8ths, as a result we brought the vehicle back with the gas gauge showing above half a tank (4/8ths) assuming we were fine, it was not. There was an additional charge for 1,5 gallons of gas. I suggest in the future when a truck is signed out it is full and the request is made to the customer that they bring it back topped off to avoid confusion and irritation at the conclusion of the transaction.
AARON RRick Marshall was amazing. He was incredibly helpful and patient with our not so easy to solve problem. He dealt with every every confusing phone call I made to him with a calm and understanding tone. He sorted out multiple cancelations and re-rentals with ease. Merci.
PBL P | Expérience généraleThe person at the check-in desk was gruff and unfriendly. I don't think he likes his job or working with people.
ANDREW PCheck out procedures for mobile check out is tedious and lengthy. Expecting a customer to put their employer's contact information for a phone call at 7:30am on a Saturday is a ridiculous system of identity verification.
Jackson BI had a car hauler with straps to tie down the front wheels. On side had been cut down and would not go around the tire. It was to short
FREDDY BEverything from beginning to the end was a good experience.all 3guys were very polite and professional . Thank you very much
BILLY WRick and Howard are professionals
IGNACIO DSo bright and clean. Easy to access, loading docks and carts make life and storage easy!
Corinne A | Expérience généraleThe staff at this location are very friendly and helpful. It was a real pleasure working with this group of gentlemen. Thank you for everything your staff does to make moving just a bit easier.
PATRICIA WPick up went very well-staff really friendly.
tracie kEverything was handled very well and it made the whole experience very easy.
Jeremy TMark was very helpful and friendly.
DAVID PThe gentleman that helped me made me feel comfortable and safe in my return
Elvin Gon the move-in online form for designating an alternate authorized access person a different name, phone, AND address. A different name and phone makes sense and is easily accommodated. A different address not so much and make very little sense. How do two people from the same household (e.g., spouses) "share" a unit?
Michael P | Déménagement en ligneCheck Engine light came on during the rental
RICHARD SThis branch is fantastic. Mark is super helpful and a straight-shooter. Hitch installations was smooth and works like a charm.
Alexander GI don't like name calling but I truly believe the man I dealt with was sexist and stupid. Don't know his name but he's bald and wasted our time for almost an hour and didn't listen to a word I (a woman) said. I just needed the keys but he refused to listen to my 3 attempts of saying I need the keys to a truck I've already rented at this point but he was so adamant about talking to my boyfriend about the renting process EVEN though I had already rented it under me and just needed the keys. And the bathroom had dried pee, kid you not, all over the seat. Get a new team is my opinion, everything else was superb with the equipment
Angelina RMark was fantastic. Very helpful and kind. Thanks so much Mark!
KIMBERLY P | Premières impressionsJe ne sais pas
Mark CVery friendly and helpful staff.
MICHELLE BYou are understaffed and the office employees are not properly trained for Management duties. Records on the rentals are inaccurate and conflicting with records from the same primary store middle management has but, still in conflict. Management is a mess!
john R | Expérience généraleExcellent customer service!!
Linda G | Expérience généraleConfusion on which indoor locker I was getting. Signed up for one and after making my way there, to find out 2 locks were on that one...so all the wah back out to be shown a different one. Confusion on the price of the locker. Was told 1 month free when pre paying for a year. Total wasn't for 11 months ...was for 12. Questioned and then after the 2nd time he adjusted to paying for 11 months. Experience wasn't the best but my stuff sure better be in the new locker that I DIDNT get paper work on but was assured it was right when I left.
ROBERT S | Premières impressionsI wouldn't go anywhere else for storage.
AMY W | Expérience généralePerfect.
Bryan R | Déménagement en ligneWill be back soon. Amazing experience with staff facilities. Couldn't have asked for better people to help me. Thank you so much. I'll see you again soon. ❤️
Philip A | Expérience généraleAmazing staff, nice and clean, secure.
Laini P | Expérience généraleTHE MANAGER IS EXTREMELY PLEASANT TO DEAL WITH AND VERY VERY EASY TO TALK TO AND WILLING TO GO ABOVE AND BEYOND FOR THE CUSTOMERS
Sue K | Expérience généraledoor security keypad had issue's a couple of times. was also charged two separate late fees although I had specifically asked the Uhaul rep to ensure my bill was set to 'auto-pay' from my bank when my storage units were set up both times. one of the Uhaul rep' guys didn't know how to use your computer system.
Don H | Expérience généraleWhen originally renting unit I was told ground level and a 10x10. When I arrived to start using the unit it was on the second floor and only 8x10. Pricing was also a little on the steep side. I just rented a 10x20 for MUCH cheaper with someone else.
Mitchell W | Expérience généraletwo (2) times members of your team could not figure out how to use your internal (computer) system and messed up my account and billing (ugh!!!); the outside self serve bldg sliding door was (still is) broken. the self serve bldg entrance code system was confusing to learn (code key vs bldg doors access)
Don H | Premières impressionsIt was a pain in the butt that I didn't get a card so I could open the doors to get to my storage after the office had closed. Didn't like having limited hours of access. So I could only go through the side door at limited hours and then when I'd open my storage, the alarm would go off.
Lori R | Expérience généraleway too expensive for what it is. i could have gone to any other self storage in helena and gotten it atleast 10-15 % cheaper.
Dakota S | Expérience généraleEveryone who works at this location went above and beyond to help an older single woman with the move in process. What a true blessing and gift.
Pat R | Premières impressionsKeep up the great work u guys do
JAMES R | Premières impressionsThe staff was very friendly and helpful! I am definitely using this service again.
Sheerley U | Expérience généraleVery friendly and professional at the same time! Very very helpful!
Carole S | Expérience généraleNumerous times I had to go to the office to have them unlock the back sliding door during business hours. At least three times after office hours the doors with the codes did not work. The latest was last week at 6;55 and the office was already locked up when it says they don't leave until 7. I needed in that night and had to incur another charge. I moved all my stuff to a new site because of accessibility.
Rebecca T | Expérience généraleI was a bit disappointed that in my registration email they said a lock would be inside the unit but there was none. Other than that the facility is super clean and nice. As soon as I get a lock I can move things in.
Jazmin E | Déménagement en ligneThis is the second summer I have rented a small storage unit for my son who attends college in Helena, MT, while permanently residing in IL. The best thing about this location is the staff. They are kind, helpful, and just all around great people. They make a process that is potentially miserable (moving kids back and forth to college) way easier and more pleasant.
joe c | Expérience généraleI decided not to store here because there is no elevator to the second floor.
Angela H | Expérience généraleAiding my move from my present storage to a smaller one a day early was a kindness! Merci.
Sher E | Premières impressionsThe gentleman in the store Tuesday was not super helpful until the third time I came back in stating that I did not understand how to disarm my unit and that the door kept saying it was denied and not checked in. He finally came out and showed us the correct terminal to use to disarm the unit... then I had to go back in because the lock was not in the unit only for the janitor lady who was chillin inside to say oh yeah we don't do that anymore you'll have to give her one from behind the counter. One of the keys is bent but works. The facility is nice but the young gentleman at the counter was not super helpful.
Caitlyn K | Déménagement en ligneStaff has absolutely no customer service skills, rude and unprofessional
Melanie C | Premières impressionsThe office team was great, the low rating is because the online check-in process wasn't recognizing my truck rental (for the first-month-free promotion) until I refreshed my browser *after* submitting my email and name.
Derek L | Déménagement en ligneJennifer was amazing and super helpful getting this unit set up for my college kid.
Chase K | Premières impressionsThis whole transaction took months due to me trying to coordinate dates and arrangements in Alaska and arrival in Montana-weather was a big factor-when that windows finally opened to be conducive to my travel needs, anchorage and Juneau offices made departure happen-on the way the Helena office called to check on me-Jennifer and staff were great and even called afterwards to make sure everything was ok! Thanks!!!
MICHAEL C | Expérience généraleThe staff was friendly concerned everyone that works there really good people. It's nice when you're not having a good day to see you :-) will be able to talk to someone if not rude place to grab. I'm really do appreciate your time and effort.
Patrick S | Expérience généraleOnly issue we had was no lights inside the storage unit. Since the building is all indoors its a surprise there's no light inside each storage unit. Made it very hard to store and move things around.
Chris H | Expérience généraleEverything was actually really good there. He's just there was a couple times that I went there. Wanted to go before work and my access code but not let me in.
Patrick S | Premières impressionsLove these team members....they care, work well under stress, and being in stress myself. They worked together to be so kind and caring about everything....I will be back and encourage people to stop in and will be taken care of......thank you guys....love you and very thankful for you.......
Gwen M | Expérience généraleHeated and clean. Great
Kathleen W | Expérience généraleA great place clean comfortable and civilized. It's a relief knowing my things are safe and climatized. Dog friendly too, for my constant companion that means a lot to us. Thanks to the accommodating employees for making it so easy! Sincerely. Human and Dog
Gayle A | Premières impressionsStorage units dark. only hallway lighting
PAUL K | Expérience généraleThere were repeated computer billing problems. We used auto pay and would still get late notices. They were cheerfully corrected and late fees were removed when we called, but it happened repeatedly.
holly k | Expérience généraleThe staff are kind and helpful.
Erik G | Expérience généraleThanks for Jennifer and the hard working staff at the Helena U-Haul facility, we appreciate the service, the staff, the products and the location.
Cary L | Premières impressionsFirst class. Clean. Heated. Alarm system. No complaints
James M | Expérience généraleVery pleased with how quick, easy and satisfying my experience with renting a storage unit with this U-Haul vendor has been. Will utilize this vendor whenever I have the need for storing or moving anything that will fit in one of their units. Thank you to everyone at U-Haul..
linda g | Expérience généraleThe staff on site were absolutely incredible! They were so helpful and we will definitely recommend this place. Great job folks!
Kelsey D | Expérience généraleVery friendly staff, helpful, very clean & very much appreciated the carts to move in & out. The first month free was a huge bonus, thank you so much
Diana A | Expérience généraleThe staff go over and beyond. I would not choose any other location.
Amy W | Expérience généraleExcellent and safe storage for my stuff! Just a note... once my storage was empty and I was sweeping it out... I found mouse droppings along the walls. Hopefully I didn't take any surprises home with me.
kathy b | Expérience généraleStaff was friendly and went out of their way to be helpful
linda g | Premières impressionsFirst month free was great! Free lock use was also a huge perk!
Kyle R | Expérience généraleStaff was told I wouldn't need the unit after this month, yet I was charged for the next. I go down there right when they open to get told charges will be reversed ( as they should be)....only to have to sit and wait so far 2 days for my money to get back to me... took ya all 5 seconds to take it... yet IM STILL WAITING. Over 48 hrs later.
matthew s | Expérience généraleI used your storage facility for years. It was always an easy in and out without needing assistance. My son moved back in and I immediately thought of your facility.
Carole S | Premières impressionsThank you for having a safe place for our college student to store her belongings. She felt safe and loved the access to her storage unit! We appreciate the staff and how helpful and kind they always were!
Stephanie M | Expérience généraleWonderful staff. Very Friendly and very helpful. It's always very well lit and very clean. I feel safe and I know my things are safe. Prices are affordable. I would not go anywhere else.
Amy W | Premières impressionsStorage area was conveniently located and easy to access. Staff were friendly. Rented unit was poorly lit and parking to access it was limited. I felt it was overpriced for what I rented but made due.
kandice l | Expérience généraleLove this service
Alan C | Déménagement en ligneExcellent customer service. Everyone was always very helpful. The facilities were always extremely clean and well maintained, which I greatly appreciated.
JUSTIN H | Expérience généraleI moved boxes and assorted bicycles and tubs in and out for 4 months. I was thankful for the UHaul carts available and a supply of used boxes I could take. It was clean, well lit and for the most part empty of others when I came. Je la recommande fortement.
MORGAN M | Expérience généraleJacob Clark was the clerk and he was very helpful and friendly!
Serena A | Premières impressionsSam is amazing customer service professional. Truly a one-man show at the Lyndale location in Helena. Most amazing experience and service always when I come into this location especially when Sam is here! Anybody in Montana should use this location as their go-to location when renting or working with you all storage building any of your needs. Again I would give them five stars and then some for his kind professional and attend to service to all of his customers needs!
gregg j | Premières impressionsStaff provided answers to all my questions and worked to make sure I was familiar with the facility. Staff efficient and welcoming.
Mary K | Expérience généraleI will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!
Samantha E | Expérience généraleIt was a smooth process and I was pleased as how clean and secure the facility was.
MORGAN M | Premières impressionsStaff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!
KIMBERLY J | Expérience généraleThere was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.
Jo G | Premières impressionsWe were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.
Dr G | Déménagement en ligneThese guys are the best to work with and they are.good to us and they now me really well.
James R | Expérience généraleTerrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives
Jeannie N | Premières impressionsCode given to access building didn't work
Wendy S | Premières impressionsThe employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.
sarah o | Premières impressionsIt was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.
Sienna S | Premières impressionsThe only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.
Jenna S | Déménagement en ligneExpensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.
Adam F | Expérience généraleThe customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!
Linda G | Déménagement en ligne🏆👍👍👍👍👍🥇
Carole S | Premières impressionsNeed to fix the alarm and keypad by the south door.
Shandee C | Expérience généraleTaylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.
sam g | Premières impressionsOk, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.
Zak R | Expérience généraleTaylor is fantastic
Michelle E | Premières impressionsVery helpful Staff...Most Highly Recommend!
CHRISTOPHER P | Premières impressionsGreat service reps T this plCe! They are the greatest!thank you with respect for serving.
Don P | Expérience généraleThank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!
Juliana B | Expérience généraleI paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn't even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??
Dana O | Expérience généraleSecurity questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.
trevor l | Expérience généraleWhen my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.
Laura D | Expérience généraleWe did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.
MARTHA H | Expérience généraleClay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!
Sherry e | Expérience généraleThe service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.
Dana O | Premières impressionsA little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.
Adam F | Expérience généraleI am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!
Anita C | Premières impressionsClean and friendly
James R | Premières impressionsThe only problem was there wasn't sufficient lighting in my storage unit.
Dellanno F | Expérience généraleMy friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs
carrole s | Premières impressionsGreat experience.
Robert F | Expérience généraleFantastic Facility!
Cal M | Premières impressionsa safe place to store things
KAREN P | Expérience généraleEveryone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.
Linda G | Expérience généraleSome staff were inpatient but other then that very nice
Shasta H | Expérience généraleClean units and customer service was excellent! I will recommend use at this location to others!
Timothy L | Expérience généraleGreat clean and secure location, helpful and friendly staff!! Thanks!
SARAH H | Expérience généraleVery impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.
SARAH H | Expérience généraleIf I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.
Gloria L | Expérience généraleWish it had an elevator.... Super clean!
travis t | Premières impressionsVery helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!
Briggs A | Expérience généraleVery friendly and helpful. Would use again because that free month is awesome!!
cindy t | Expérience généraleThe folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!
Joseph T | Premières impressionsEmployees were excellent and very professional. I will use Uhaul moving and storage of Helena again!
Timothy L | Premières impressionsThe Helena crew went above and beyond. EXCELLENT!!!
Richard B | Premières impressionsThis facility was very helpful and efficient. The staff were friendly and professional.
Leslie S | Premières impressionsI have been doing business on Lyndale for years and have always had good service.
Linda R | Expérience généraleCourtesy and Knowledge Plus!
Sherry e | Premières impressionsVery positive profficient.thank you.
Ramona H | Premières impressionsAucun
Angie G | Expérience généraleEverything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!
Thomas S | Premières impressionsAwesome management with even better employees! Helena Uhaul will always have my business!
Hunter M | Premières impressionsThe employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul
Lonna A | Expérience généraleFast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.
Brielle G | Premières impressionsVery helpful, informative and friendly staff. Thanks
misty w | Premières impressionsThe manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.
Susan b | Premières impressionsWe keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20 for a late fee . Something wrong somewhere, over.
Mike W | Expérience généraleWe have not moved our stuff in yet, but we stopped in to see the spaces we had "rented" a month ago, much to our surprise we didn't have a reservation. The space looks great, but staff needs training
debbie g | Premières impressionsYou would do better if you pro rated days of the month, over.
Mike W | Premières impressionsThey will do anything to get more money out of people and don't follow their contracts.
Edward H | Premières impressionsI had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.
Warren J | Expérience généraleClay went above and beyond to help. Thank you very much!
Gazie R | Expérience généraleShockingly great experience. From personalized storage service, to friendly customer service, A+
Fred W | Premières impressionsGuys were great and very helpful. Real nice facility and really like the level of security.
Jeff B | Premières impressionsThe storage area worked well.
Eric G | Expérience généraleVery clean and secure. We felt that our belongings were in a safe place.
Maryann c | Expérience généraleStaff is very helpful, patient, and accommodating. I'm so appreciative.
Yvette M | Expérience généraleEveryone was very pleasant
Nicole M | Expérience généraleThanks
kim h | Expérience généraleNice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.
Len D | Expérience généraleClay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.
david s | Expérience généraleVery professional and willing to accomodate needs . Merci
kirk s | RéservationClay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Merci!
kathleen m | Expérience généraleEfficient, prepared, top-notch
FRANK W | Expérience généraleThe manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!
DeLores D | RéservationGreat service thanks
Clinton H | Expérience généralePlace is run great, manager Clay is a very helpful and professional person to work with. Very pleased
justin l | Expérience généraleGood experience.
carol r | Expérience généraleThe facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Merci.
mary r | Expérience généraleWe rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.
Stephen B | Expérience généraleThe price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend
Shanea M | Expérience généraleThe strongback service was outstanding
Adell d | Expérience généraleAn amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great
scott m | Expérience généraleI am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!
patty h | Expérience généraleAwful service
katie l | Expérience généraleFantastic! The best U-haul experience we've had to date! A model of service and quality.
Chad P | Expérience généraleI had a good experience using this storage facility.
curt r | Expérience généraleWhat a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.
Sherry p | Expérience généraleAlways friendly, and made sure that my purchasing experience was easy and fast.
Grace W | Expérience généraleMerci
Melanie M | Expérience généraleNice
robin p | Expérience généralePerfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.
dave e | Expérience généraleGreat facility and staff
JIM C | Expérience généraleClay and his staff are so helpful and professional!
Terri H | Expérience généraleStorage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.
Chere J | Expérience généraleUhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.
Richard S | Expérience généraleThe staff made my experience very simple and straight forward. Merci.
adam s | Expérience généraleThe people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.
mandie s | Expérience générale