We put in a reservation for after hours pick up at a location in Kokomo IN over 24 hours in advance. When we got there to check in and pick the truck up we were notified on the app that the location did not prepare our truck. We spoke with customer service and they could not get ahold of the location manager, but they were able to find us a truck at the Atlanta location which is over an hour drive for us adding additional miles to our trip that we weren't expecting and starting our reservation time 2+ hours late, and without our reserved and paid for dolly. We are grateful that the small Atlanta location was prepared for other locations mistakes and last minute rentals.
Bryce SCustomer Reviews for U-Haul Moving & Storage of Kokomo
Testimonials From Recent Customers
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Thanks for making it easy to pickup and return
JOHN MI have rented several pieces of equipment from this location since we were building a new home in SW Florida. Never had a bad experience.
THOMAS DThe 15' truck that I rented was horrible. The truck jerked along and did not want to shift (possible transmission problem). The RPMs had to go almost to 4 000 before shifting occurred. The steering was very loose! I had to keep both hands on the wheel and maintain a lot of strength to keep the steering straight. Also, the shift lever (on the steering column) had lots of play in it. This was all witnessed by a friend who went with me. We were concerned that we would even make the round trip without a breakdown. This truck needs serious mechanical attention.
barb aThey were closed when I dropped it off so I didn't have any interaction. Only problem was I think you need a bigger lot and specified place for return
robin hHave rented from here several times and always have a great experience. The staff here is top notch
MARK KWas disappointed that the car dolly was not usable due to prior customer, wheel strap was unable to free spool loose, please check such equipment that is usable, required a second trip to trade in dolly for a usable one, staff readily accommodated me but still an extra trip
MELVIN CDon’t know why couldn’t get the car Dolly. Have seen lots of jeeps Cherokee’s towed with them.
SHAWN CWas so easy getting in to rent a trailer. The customer service I received was above and beyond!
MARK KPoor customer service from onsite staff.
PAUL CI have no negative comments we were helped with great professionalism and respect by all who helped us. Little blonde and I think his name was Matt were both phenomenal
AUGUST ROther than their computer not running smoothly at pickup , everything else was fine.
James CTruck leaked causing major damage to a hugh painting we were moving! Reported upon return of truck, at 9am. associate couldn't have cared less...no interest or concern whatever! Hours spent on line trying to get thru to make claim.
DAVID GCar dolly was four hours late it delayed me getting back!
JOSEPH CGreat Service...Very Pleasant...Clean Shop
KIRKLAND BWent well
WILLIAM Rno photo submitted of the truck at pick up , no link to verify miles & gas . miles & gas were incorrect now they are trying to charge me extra money ! my uhaul was returned early when i paid for 3 days , clean & undamaged .
brook bThe trailer was filthy. I had to sweep (an huge pile of junk) and use a tarp to cover the mud spread across the bottom. There was also a large hole in the bottom corner of the unit. Not impressed.
Bridget SMake sure people are getting the truck they were supposed to and make sure the right amount of gas is in it. I paid $200 for a truck only to put in over $60 worth of gas
SYDNEY TBe a little more specific in discussing the process.!!!
RAYMOND SNothing. Brandyn the manager is AMAZING!!!!! His attention and customer service are OUTSTANDING!!!!!
FLOYD FMirrors especially on left were horrible. I stopped and cleaned but still could no see out of it.
NANCY SVery friendly customer service
ALEX MThe doors did not stay closed very well without slamming them roughly. The back of the truck was filthy
CASSANDRA WThe lady that helped me was very friendly, helpful, and did a great job explaining everything and even got me the right length brake light extension cable that I needed without even asking her, all of a sudden she had it right there. Great experience, will rent again for sure.
KRISTOPHER AHaving an automated way to know when desired equipment is available would be helpful. I made several trips to the store to find out "not yet."
JOHN KThis team was amazing, there was a bubble in one of tires that was noticed after I got done loading the trailer and they got it fixed for me and back on the road very quickly!
ZACHARIAH JThe garage guy that helped me. He was completely out of his comfort zone while he was assisting the cashier bc she was very busy. AND HE DID GREAT! He was kind!
Jessica rOnline check in was very difficult and time consuming and when I arrived my keys weren't ready for pickup so I had to have the online person help me which took forever and I lost almost an hour of moving time while waiting. Which I was still charged for.
Jacob WU haul needs to streamline the process. Way to long even if you do all the registration up front it still takes 20-30 minutes of waiting. Returns are quick and easy. So kudos for that but picking up had lots of waste
David CEverything was fine except I accidentally left a headboard in the back which I intended to toss in dumpster on way and forgot bc I was also taking kids to airport as well and I got charged for it.
TAMARA KThe employees were friendly but I was given a truck with electrical problems including a battery issue causing the battery needing to be replaced and key/ignition issues causing the dash and cab lights/electronics to remain on even when the vehicle ignition was in the off position. The maintenance set me back nearly 2 hours in my itinerary. The maintenance folks were friendly and courteous.
MICHAEL SVery polite and friendly.
Melinda KTruck ran bad had junk windshield wipers
ANDREW SI want thank Ross Bates for his Great service to me during this rental. He was patient and very helpful! It's a busy place and he handled it with grace. Give him a raise!
MICHAEL STruck had a check engine light on the whole time, but ran fine.
DANIEL SDropped off the truck at 5pm as scheduled. Waited until after 6 to get checked out. Something that should have taken 5 minutes. There was only 1 great employee in there doing his best(ross?) You guys REALLY need to have more than 1 staff member working at a time. There were half a dozen people waiting for almost an hour. This was unacceptable
GREGG BNothing at this time
JOEL Gquick, easy, painless...great customer service
JASON PVery easy and costumer service was excellent.
CHRISTOPHER FNobody working inside.. only one staff on site, very busy
GREGORY WI dropped off after hours and the lot was very busy.
Crista BBrandyn was extremely helpful and very polite and professional. He answered questions and made our experience delightful, thank you
PETE RStaff are always very helpful and knowledgeable
MARK KThe motorcycle trailer was perfect for my needs , easy to pull behind my denali, but not so small you couldn’t see it in the mirrors, felt stable with my bike on it , and the ramp was a good angle for even my sport bike with low ground clearance.
BRANDON SEverything was more than satisfactory at your Kokomo location.
ANGELA SBe more through when maintaining trucks. This one was a shit show. Steering wheel wasn't straight and it bounced like a tire/driveshaft/driveline component was unbalanced. Because of the severity of the bounce a bookcase and a desk I enjoyed were destroyed by the continuing ossliation.
JUSTIN KU-Haul team members have been very helpful!
MARK KHelpful in both setting up and fulfilling the rental!
MARK KThe app was very difficult to use for the drop off process. We had several issues trying to move past the upload photos to get to the next step We made contact with the site manager after hours and dropped the keys in the drop box
Sarah GThe Kokomo location is understaffed for a weekend. I arrived at 1:15. Took about 45 minutes to get checked in and I was the first person in line. Then when the storage unit was found to be too small to get a queen bed through. I had to wait another hour before for help but was never helped. At this point the I needed to turn the truck in before 5 and it was almost 3. I decided to just book a different storage unit elsewhere. You need more than one person on the weekends!! Absolutely ridiculous. I felt bad for the dude working but at the same time just help one person at a time.
JACQUELINE M | Premières impressionsWe cancelled the storage unit. It was to small. For 10 dollars more we rented a 10 x 12 somewhere else.
Theresa H | Expérience généraleIt’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.
SALLY L | Expérience généraleNot real professional but I guess that comes from poor workforce pool now.
SALLY L | Premières impressionsMerci
Mark Z | Expérience généraleNeed more space please let me know when a 5x7 or 5x10 becomes available.
Mark Z | Premières impressionsLonger access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.
Dedric S | Premières impressionsStaff was friendly A+
Charles W | Premières impressionsWould have loved to have access 24/7.
CINDY S | Expérience généraleGood space and easy closing of account
Trevor T | Expérience généraleThe employees are very nice and helpful!!!
CINDY S | Expérience généraleA+. Friendly staff and highly recommended.
Paul M | Expérience généraleMerci.
TImothy D | Expérience généralethey were very helpful and kind
ELAINE B | Expérience généraleIt would have been nice to have had access hours later into the evening a couple of nights a week.
John B | Expérience généraleGreat staff. Excellent service
Kimberly m | Expérience généraleAll ways use u haul you give me very good rates
John F | Expérience généraleGreat job.
CINDY S | Réservationthey didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation
Richard W | RéservationSteve took care of all my business needs and was very helpful.
Charles F | Expérience générale