Absolutely wonderful experience. Knowledgeable staff. Quick check in.
JOHN TCustomer Reviews for U-Haul Moving & Storage of N Manchester
Testimonials From Recent Customers
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I was amazed at the cleanliness of the vehicle we drove. The customer service agent was so helpful and a joy to work with. Thank you U-Haul, its been a most pleasant experience.
GLORIA MThe entire day went well with the truck and dropping it off.
MICHAEL MWhen I tried to decline some kind of coverage for the small trailer I was renting, I was told that would need to provide proof that my insurance covered the rented equipment if I wanted to decline the coverage. This was not expressed anywhere during my online reservation, and digging up and reviewing my insurance policy on my phone while other customers waited behind me in line was very uncomfortable. I'm sure the entire trailer was probably worth maybe $1000 and I had declined the coverage and agreed to reimburse U-Haul for any damage when I reserved the trailer. I'm not sure if this is in line with U-Haul policy, or if this location has made up their own rule, but the experience was definitely taken down a notch by being surprised by this when arriving to pick up the trailer. Otherwise, everything was fine and the rep who took care of me did a good job.
JAMES EUpgrade your computers. Employees are 👏 awesome
WILLIAM ATrès sympathiques et professionnels. Answered any questions I had
MICHAEL CRear drivers side tire leaking air. Had to stop multiple times to add air. Total out of pocket cost for me was $7 for air and tire pressure gauge. I would like U-Haul for reimburse me.
Ian BNot charge as much and be reasonable when there isca change in need!!!!! We returned the 9'cargo van 21 hours early (Weds 545p) and were still charged the original price for 3p Thurs. Thats ridiculous. It should have been prorated. They forgot to take the keys from us, which meant another trip to return them, at our Inconvenience. I expected a partial refund. The truck was returned vacuumed and with a full tank of has as instructed. Not a happy camper!!!
Patricia CThe equipment was clean, but the truck had a hard time starting
PAUL LThat young man you have working there (snake ring) is an awesome worker. I have been going there for years. He is by far the bedt
MICHAEL DThere was no issue at the time of pickup. One thing, as once I left the facility, I realized that the rear door was not locked and open while on road. Fortunately, someone behind me noticed and notified me. I was able to stop and close it properly.
MOHAN NCustomer service was great. Good team.
BRIANNA Salways great service thank you
MICHAEL TThe seats and dash had spilled drink which made them sticky.
KENNETH MThe two men checking me out were great. One was training and doing a really good job
JAMES Lguys were accommodating in helping with the process
GLENN FMean staff
MOHAMED MAlthough this location had the trailer we requested, the parking lot is super crowded with the box trucks, especially on the side of the building. Making it a tight squeeze to exit. The location is clean and staff is great.
JENNIFER CThe employees are great and very helpful people. They helped me a lot throughout the process, and I'm grateful to them. However, your equipment is terrible-the trailer's locking system was rusty and broken. The straps were stuck, and I spent hours trying to free them. I was definitely not satisfied with the trailer. I can even say it was the worst and most poorly maintained trailer I've ever rented. In fact, the trailer was useless to me because the locking system was broken and rusty, so it didn't function properly
DOGAN AI had reserved a 15' truck three days in advance, when we arrived at the store in the morning the two employees at the checkout were very confused - they had just given away the last of the 15' vehicles. They did give us the 20' at no extra charge, which was great, but overall seemed very confused and disorganized.
GREGORY AIt was a great experience... Fast check in, fast check out... Guys very polite and upbeat...
Jennifer TOnline check in took a very long time due to the interface's slow upload speed. In this day and age it shouldn't take over a minute to upload a single image through a 5G cellular connection. This speed issue should be fixed. I've encountered this more than once with U-Haul, at different locations, with a decent number of reception bars.
Timothy SMuch different experience. Staff was friendly.
DAVID GEverything was good.
MICHAEL PSuper smooth and easy. Nice people.
JAMES NHoration was very pleasant and knew his stuff. He was awesome.
GLENN BQuick and painless transaction Very Professional Ill be back in June for the big truck going one way To Florida
BRIAN FThe staff was very friendly and helpful during our dropoff.
Thomas Cevery thing went very well
CLAYTON TCustomer service was great and efficient. Helped me flip my hitch ball and brushed all the snow off the trailer. Trailer was in great shape and was an easy tow, both empty and full.
STEFAN BRear view cameras with screens
GEORGES EThis is the second time I requested and paid for a dolly and didn't get one. I also wasn't informed That the truck I picked didn't have a ramp even though I mentioned I was moving heavy couches. I really struggled without both of these things.
DANIELLE SThey put a hold on our estimate price from our bank account as well as our final cost from our bank account so basically they held both payments when I called them. They said that is what they do that's their practice and we should've been told about it which we were not
KEITH MThis location was great and what is expected with a uhaul location. you should really rethink the "neighborhood" locations. They are NOT the sam
Michael SOur check out was process was great. Customer person extremely nice guy
Meiber SGreat staff. Very helpful and accommodating.
JAMES VI really like this U-Haul Center, over other near by rental businesses. The General Mgr. Mr. Steven Faria is a really nice guy, and checked me in and reserved a truck for me. The following day, it was ready and available when I arrived. Upon returning the truck later in the day, Steven was outside cleaning the other trucks; and got me checked out and on my way in minutes. The quote I was given, was exactly what I was charged. It couldn't have been easier. I also like to use this U-Haul business for my propane tank refills. They only charge you for the exact amount of propane they put in; and not some set fee. It is definitely less expensive than the exchange tank refills at the Home Centers etc. I definitely would recommend this U-Haul business. J.Geary.
JAMES GFolks in Hookset/ manchester were very good
ALLEN FWhomever was on duty Sunday morning at 10 was wonderful! Courteous, helpful and efficient. Kudos to him.
SUSANNE KSteve was a great help getting us set up to rent a trailer.. he was very professional, friendly and polite.
SCOTT AThe new manager was excellent: He went the extra mile in guiding me to all the things i needed and didn't try to price gouge me. I would absolutely rent from hi, again
ANDREW NRemain as you are positivity 😇
BRENDA LConner D hooked up the trailer and didn't tighten the ball. The trailer came off the ball on 95 south and we were almost hit by a tractor trailer
LAURIE LEverything was great
RICHARD CTrailer was clean and well-kept - but very old! Door was a bit tough to open/close. Time to retire it!
LEWIS WSteven was very helpful hooking up the trailer and then unhooking on the return. Also very knowledgeable, professional and detail oriented.
CHARLES RNothing. Great experience. The staff member was polite, helpful, professional, and friendly.
STANLEY SThe employees are all so pleasant, explain everything and make the process fast and efficient.
BETTY CSpencer is great
STUART FTop notch, best ever
JOANNE CBrakes were not working, doesn't seem like trailer was maintained.
LOUIS VEverything was great. Did not interact with office staff. Office closed. Facility is very well maintained secure and easily accessible.
kimberly k | Expérience généraleSpencer and Jason were awesome! Very helpful and accommodating.
Dorothy M | Premières impressionsStaff at this facility were always available, friendly, and helpful. When I experienced technical difficulties they were immediately able to fix the issue for me. I would recommend this location to friends and family.
Jillian E | Expérience généraleGreat service and great staff!
ZACHERY B | Premières impressionsI always received the the very finest quality service at UHaul on Hooksett Rd, Manchester NH.
Craig M | Expérience généraleMy reason for the below average score is 1. We moved out of our storage unit this past Sunday we did let them know in the office yet they were still trying to charge us for another month and tried to charge the card every single day. We are lucky we didn't have no money on that card. 2. When we were moving out of the storage unit we realized that there was a leak from the unit above and it completely ruin my new mattress and was told a manager would call me the next day. No one ever called but they did call to tell me my card was declining even though they shouldn't have been charging me. Told her we moved out and they were still trying to charge she said she would make sure they didn't try to charge again but guess what that same night they tried to charge again. When I asked the woman why a manager never called about the mattress she said I will have them call you. And guess what? A week later and still haven't heard from a manager about my mattress. I am a hotel manager and would never make a guest wait this long for a call back. This is so unacceptable and someone definitely needs to speak to this manager
Jessica M | Expérience généraleStaff at hooksett rd location manchester nh very helpful and professional
Kathleen M | Expérience généraleJesse was extremely helpful and professional
Christopher P | Expérience généraleI was quite disappointed in the size of the storage unit (very small) for the price. It wasn't going to work for us so I canceled the storage space and only had it for two days…. But charged the entire amount. The first day we couldn't even access the space because our cards hadn't worked. Very frustrating and very disappointing. Felt like I was taken advantage of in a time of crisis. Thanks for nothing….
Jennifer S | Expérience généraleRobert was great to work with. Very knowledgeable, friendly, helpful. Merci.
JEFFREY K | Premières impressionsJose, Kenny & Riley are life savers!! Jose saw me slowly emptying my 5x5 storage unit & offered help. In 30 minutes, they cleared it out & neatly loaded the van. I offered to pay & they did not charge me. I was thrilled. I'm extremely impressed with U-Haul & these exceptional employees!
Denise B | Expérience généraleRiley was great
Edward C | Premières impressionsMade my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.
Andrew H | Expérience généraleJose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.
Andrew H | Premières impressionsThis facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!
Gage P | Expérience généraleA well tuned company!! Very friendly and professional!!
gary c | Premières impressionsNo elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space
Robin L | Premières impressionsVery convenient and secure.
Janet H | Expérience généraleA great facility with friendly people. Only leaving because I'm moving away.
TODD P | Expérience généraleAlthough a little expensive otherwise no complaints
AUDREY P | Expérience généraleRichard was extremely pleasant and helpful. He was very pleasant to deal with!
Cheryl M | Premières impressionsJose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!
Scott L | Premières impressionsVery polite and accommodating
AUDREY P | Premières impressionsGreat customer service. Clean.
Joel R | Premières impressionsRichard had an incredible personality and awesome customer service. 10/10 stars. 😎💯
kevin m | Premières impressionsRichard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.
yvon G | Expérience généraleWonderful experience!
cathy n | Premières impressionsThanks Rich! You and your entire staff were excellent! I'll be back again.Bought a condo in Merrimack so it's a bit to far but will be expanding my small business and will definitely be using u again.
David B | Expérience généraleThey were all polite and helpful.
David B | Premières impressionsFantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!
Paul S | Expérience généraleThe management and staff are very helpful
Michael D | Expérience généraleIt was not easy to get a hold of the office over the phone.
Andrew M | Expérience généraleGreat facility
robert b | Expérience généraleThis storage location goes above and beyond to make their customers comfortable and confident in their product!!! Derick and his crew get a hats off to a clean, secure and dry storage, thank you guys!
BRIAN N | Expérience généraleIt was a given that my possessions were stored safely and I had ready access to them; I never lost peace of mind because of it. Having the flatbed carts and large door was also extremely helpful.
Anne S | Expérience générale