Answer the phone!! Shererville , Indiana store!!.my Uhaul truck pick up store!! And Shirlee Sunoco in Vincennes, Indiana bad business trying to make me wait 1 hour for my cash deposit to be returned to me! After dropping off my truck rental there..
CASANDRA MCustomer Reviews for U-Haul Moving & Storage of Schererville
Testimonials From Recent Customers
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They just need to answer their phone more often for customers that need to ask them a couple of questions.. Sometimes a customer may have a. question for the supervisor or employee that customer care could not give them the answer to. Thanks but overall Excellent!!
Cassandra M | Expérience généraleYour members have always been polite and helpful when you walk in the door. I get in and out and ready to use your equipment every time I will be back this week for another rental so thanks again......
RAYMOND PStaff was friendly, fast and knowledgeable. I've rented here in the past, haven't been disappointed yet.
JOHN BQuick and friendly drop off, no issues.
LARRY FFrom the nice young lady I talk to Cody and the GM Eric, everyone that I encountered was welcoming, pleasant, professional, helpful and just all the round awesome. I need a few changes because my move and they was happy to accommodate me. I would recommend to anyone and I'm happy that I was allow to find such wonderful people during a very stressful time in my life. I want to personally thank them. So Sherika W. Thank you from the bottom of my heart.
Sherika W | Déménagement en ligneI use this location for ten years now to get propane refill. When I pulled up I had a male and female come out to assist me, the female then stayed with me to unhook the trailer. I then asked her if I get a receipt or something for the return? She stated no! it's all good She will take care of it. I felt uncomfortable about this and took pictures of the trailer unhitched and in front of this U-Haul facility. I had returned it Saturday and it was not due back till Monday, so I was worried that possibly someone or employee might use it till Monday and then check it in. I was just siding with the ear of caution....... I the past I was at another facility and seen an employee with a handheld tablet, checking in a returned trailer and plate number in the past, so this is why I felt uncomfortable about my return. The other thing was that when I pulled up a female in plain cloths was detailing the interior cab area of a U-Haul box truck, The music was extremely loud and he was parked right at the front drive area and main entrance to this facility, which I felt was very inappropriate.
STEVEN GI was not happy with the overall price of the rental. I rented the same exact trailer around the same exact time last year and it was less than half of what I paid this time around
TRIANDOS PEric was a lifesaver!! I had to pick up my Twins from 2 different colleges for summer vacation on Friday and needed the trailer badly. He was able to replace my blown fuse and had a trailer for me to rent so I could pick them up before the dorms closed.
CLARA GI have rented your equipment from the 2 local facilities in Schreverville, IN on 41 and Crete Repairs on Main St in Crete, Il Get what I need, no hassel, dependable equipment and quick return. Thanks for helping my family get the job done through moving homes, college years and now working with my Adult childrens needs at their homes. I was in trucking for 55 years and I know great service and great equipment makes the Customer very happy and worried free. I know where to go to make my life easier........
RAYMOND PEric is the best
ZACHARY GNothing, but everything was perfect.
THOMAS GRepair your trucks before allowing them to be rented. 1. My first truck. I had to struggle to shift into Park. 2. My second truck. The front drivers side Brakes locked up, and when you are on a gravel road, it's pretty scary.
THOMAS UDrop off of the 5 x 9 trailer went smooth and efficient
Richard UWhen I arrived to pick up my truck, there were 4 employees, but only one was helping people-and there were 2 other people needing help. Perhaps if the employee is not going to be directly helping with customers, have them NOT be standing behind the counter-because it looked like they were not doing anything!
BETH HYoung man that assisted me was awesome. Very,very helpful and cheerful.
KAREN CEric Primmer is the best! He took care to explain all options/services for use this visit and in future. Merci.
Meta G | Expérience généraleMy only comment is that the staff and manager were very professional and courteous,
GUSTAVO MTrailer leaked and ruined family mementos.
GILBERT WI have nothing but praise for the location I rented for the past 11 years. And your staffing were very helpful and professional. Eric was extremely helpful and very professional and went out of his way to help me with my lock. Excellent service à la clientèle.
JOANNE G | Expérience généraleAbsolutely nothing. Service and ease or rental was outstanding. Staff and helpfulness also outstanding This location highly recommended for your renta/moving needs.
JAMES RVery easy to reserve online. Trailer pickup and return was also very easy. Overall
William HThey came out right away and took the trailer off my truck and took care of checking it in. They also sent me an email saying that everything was okay.
ROBERT RCustomer service was excellent.
VASHAUNDA GNothing to improve your service was top notch!!!
JOHN HUhaul Schererville always takes care of me. Uhaul Schererville has an excellent team.
MARK TSweep the lot for nails . Computers terminal were running slow
anjum zI have rented from the Schererville U-Haul several times. They are always friendly and helpful.
JEFFREY STotal great care and accommodation. Great staff.
Tammy F | Premières impressionsIt wasn’t the best experience it caused a lot of over working and $300 extra for paid labor so the experience costed me almost and extra $450
TRENIA J | Premières impressionsLowering the mileage rate would be appreciated. 😊
JULIE MOvercharged for gas when I fills up
AIDA AThe first two trailers had bad electrical connections, the next one had a piece of the tire missing. The last trailer was in good condition. Inspect the equipment when it is returned.
TERRY VNot much, really. The young man who helped us was great. Friendly and knowledgeable. He seemed exceptionally nice.
JAMES IThis has been a lifesaver moving from Indianan to Illinois.
James FThe staff was extremely helpful and explained the rental process to me very well. I have used this location in the past for other services they provide and never had a problem. I recommend this location over any other location in the area. They have friendly staff, clean equipment and if that's not enough they offer propane services too!!! Thank you Eric, Brandon, Shawnte and Cody for your excellent customer service skills and friendly faces.... see you soon!!
Christina P | Expérience généraleKeep up the great work. Eric was very friendly and got the trailer hooked up right away.
CRAIG HThe vehicle was just what I needed. However I can't understand how I can be charged for 2 gallons of gas when I drove 6 miles! Either the tank was not full when I rented it or someone decided to simply charge me for gas. Next time I will go to Menards for my needs.
David VVerify that the truck has an actual FULL tank of gas before the customer leaves. I was told I had to fill the tank back up when I brought it back, I get that, but I was given a truck that had a little more than 3/4 of a tank. Well, I was in a hurry took get to the jobsite and didn't got back in to tell the employee so I took a picture of the odometer and fuel gauge before pulling out of the parking lot. I fueled the truck up before returning to more than what was in it when I picked it up. I showed the picture to employee and explained everything but still got charged a fuel charge, which I think is unfair.
JAMES LService by individuals who checked me in on 2/21 and checked me out on 2/22 was excellent. Very customer focused.
PAUL BThe inside of the windshield was filthy.
THOMAS GEric was extremely helpful, very professional, and very efficient! Excellent chose of a Store Manager! Keep up the great work!
KAYLA H | Premières impressionsEric, The manager was wonderful!!
LORRAINE GVery nice they explained everything thoroughly
THINNER C | Premières impressionsQuick to help and very polite
SAMUEL HEric and the team did it again. I picked up, got my job done and returned with no issues. Thanks Eric
JAMES BVery happy keep up the great job.
JUAN SCoordinate on-line reservations with U-Haul centers. After reserving a truck on-line days before, I arrived to pick up the truck and the center's computers couldn't access it. They did have a truck to rent to me, and the counter service was excellent.
JOHN PThis is the best store out of all I've used since the 1980s. I use this location once a month. Always helpful and great service. The manager helps me select the best truck or trailer for my needs. Terry Harman
TERRY HAll of the sales clerks I have ever dealt with at this location are extremely nice. I prefer this location for that reason, even though other locations are closer for me. Very friendly and helpful.
ANDREW DRented a truck, went to my destination, the back door wouldn't open. kept getting stuck. Ice was on rear bumper, so stepping up was hazardous. Called store and told them the door wouldn't operate, his response.. Do you have a crow bar? U can bring it back for another, I'll adjust the miles. I didn't have the time to go back, ending up going to my nephew's house, thankfully he was nearby!! he had a crow bar to lend me. Had to use it every time I opened door. And it was very difficult !! Called back to see if I could get a discount, he said no. I asked if they inspect the trucks before renting to customers (it's their responsibility to make sure vehicles are in working order) his response, no not really. He said he'll leave a note for mgr about a discount but probably won't be able to get one. No call from mgr. very disappointing experience with this location.
MYLINDA PGreat service, very helpful, well prepared.
RICHARD BA little bit too expensive, but the truck was enough to move. All the furniture went 3 miles extra so I had to put some gas to the truck but a little expensive.
ESTER TThe trailer brakes repeatedly disconnected and reconnected, the truck I was driving was brand new less than 11k on the OD. So I am fairly sure it wasnt the truck it was the trailer. Please inspect and test your trailer brake wiring prior to renting.
RICHARD DLocation is wonderful for us however the staff is not very helpful. When dropping off the uhaul he didn't even come out to confirm the rental was dropped off in good condition. It was to inconveniencing & he said he would check it later, even though nobody else was there.
DEBRA DRenting multiple times at this location. Always helpful.
TERRY HEverything that I requested was ready to go in the truck. Service was very efficient.
AMELIA Wmake the vehicles more comfortable
HEATHER BIt was Great
DWAYNE MThe truck was snow covered and it smelled in the cab. This unit is out of alignment and would not be safe to drive over 45 mph. You should take it out of service for maintenance.
JULIE MThe staff was always amazing, happy, upbeat, and very helpful. Literally never a problem.
Andrew D | Expérience généraleVery happy! Looking forward to being a loyal customer
AUNDREA A | Premières impressionsIt was a good experience. Keep up the good work.
GABRIEL T | Expérience généraleThe GM don't know anything waste of time asking him anything. But he expects his staff to have the answers . At closing time for the staff they run out . I had moved out of the unit on Saturday the 23 rd got ahold of someone that was new was told they were new several times talked to the gm he said it look like I was still in the unit because I had the key . To bring the key back so I did when I gave them the key the gm said well your still technically in the unit I said how nothing in the unit me and the gm and staff all verified I was out but was still being charged for the unit how . And even was charged a late fee
jessica j | Expérience généraleKeep up with the great job
flora p | Expérience généraleMy storage had a leak which ruined 2 dressers that I had to throw away. They were antique pieces and can't be replaced.The hours were good because I payed for 24 hrs access. Most of the people there were friendly. If it was the If it wasn't the actual Schererville place that answered they we're rude. When I rented the truck to move my belongings it was raining and the truck had a leak in the top. I'd say if you're only storing bins and everything's closed up you might have a good experience but, definitely don't store anything you intend on keeping in good condition. The storing parts don't have closed off tops. Meaning the walls go up so high so dust and dirt get pushed into all units. Definitely no mice but, lots of dust and dirt.Lighting outside was good but no inside lighting.
rebecca s | Expérience généraleGood place
Prossie A | Expérience généraleEric was very helpful from the beginning of moving in to moving out, I definitely would recommend UHAUL to my friends and family
Jeff K | Expérience généraleThe general manager was outstanding he went above and beyond wish more storage facilities had guys like him A+
Arben S | Expérience généraleThe staff at u hail was wonderful. When are move was suddenly delayed she helped get me storage. She was very helpful. Her customer service was so helpful when I was so stressed out.
Joy N | Expérience généraleThe Schererville local was great and very helpful.
Irene S | Expérience généraleCustomer service always good .
laroy G | Expérience généraleI emptied out my unit and they took it upon themselves to close my account even though I still had a few weeks to make a payment. I took my lock off to switch locks. They could've have called me and asked me.
Christopher M | Expérience généraleStaff was courteous and helpful.
Julie M | Déménagement en ligneBrianna was very helpful and considerate of my situation and budget. I appreciate it and will recommend to others people who need U-Haul services.
RUBEN E | Premières impressionsThat location is great !! The store is clean , the staff and Management team is awesome. No matter how blue you feel. They make everything feel, like is going to be alright. Been a customer at that location for over 20 years. Thank you so much.
Juanita M | Expérience généraleStaff were helpful
Chakara H | Premières impressionsI recommend this specific U-Haul site to anyone needing the services. Courtney and her staff are excellent! She always goes above and beyond to help a customers needs and budget range.
RUBEN E | Expérience généraleExcellent service was pleased with customer service and easy And understanding with service provided thanks
Aaron S | Premières impressionsPrices are lil too much, when storage paid on time or lil earlier give discount
Maria T | Premières impressionsThe units were fine and the onsite staff were good. My only issue was that they (owners or corporate) were constantly raising the prices.
Josh J | Expérience généraleGreat customer, manager was very helpful.
LA C | Expérience généraleAlways very friendly and helpful. I've used this facility about 6 times in the last 7 years.
DERRICK M | Expérience généraleExcellent customer service. Would highly recommend
tom m | Premières impressionsEXCELLENT LOCATION STAFF FRIENDLY AND POLITE AND THE GM MAKES YOU FEEL WELCOME ALWAYS THERE IF YOU SHOULD NEED ASSISTANCE WITH ANYTHING
ROBERT B | Expérience généraleCustomer service went above and beyond
steven h | Premières impressionsI LOVE YALL
Carrie P | Expérience généraleThere was only one problem, which was the overhead door was hard to lift at times and the black weather stripping along the sides was coming off
Anthony S | Expérience généraleThe whole process was very streamlined online. And the unit was ready when I arrived with a lock inside and a map
Anthony S | Déménagement en ligneThe sales person helped me resolve a problem that I was having in reference to my truck
shirley s | Premières impressionsManager was great. Always nice with a positive attitude.
DAVID B | Expérience généraleCourtney L. couldn't have been more kind or helpful in my interactions with her. She made a very difficult situation so much easier. Many thanks and appreciation to her. She is definitely an asset to your company and deserves company recognition also for a "job well done"! Thank you Courtney!
Roseanne L | Expérience généraleCourtney, Gabriel, Brianna and any one else I may have forgotten but did speak with in the process of renting a storage unit at the Schererville, IN facility were extremely helpful, polite, and friendly! They made what could have been a very difficult situation for an "out of state" client as smooth as possible! Thank you to everyone for their assistance! Please thank your excellent employees on my behalf. Sincerely, Rose Ann Lundblade 31950 Corte Sagunto Temecula, CA 92592 951-297-1543
Roseanne L | Premières impressionsSo very easy to work with and very knowledgeable about the rentals of storage units.
laroy G | Premières impressionsI had no issues other than
Antoinette L | Expérience généraleI just appreciate how accommodating all of the u haul companies have been. It could be boxes or finding me a last minute storage option. All of it has been appreciated
Denona P | Premières impressionsThere was a mix up when booking the move in date. Manger (Courtney) dig a great job fixing the situation.
James E | Premières impressionsBoth the people I talked to we're very helpful.
Christopher G | Premières impressionsEverything was amazing everybody was friendly and all my items were safe and sound
Markeya L | Expérience généraleGreat experience. Reasonable prices, helpful and friendly staff. Would highly recommend
Susan S | Expérience généraleYour facility is awesome and I appreciate the understanding when a valued customer gets into financial hardship especially with the pandemic Covid 19 my employment has been hit hard I work for ford motor company Chicago assembly plant and we have been hit hard with layoffs due to part shortages stemming from the pandemic actually 2021 was harder than 2020 and your facility has been extremely understanding! I really appreciate that! Your the best!
Sergio & | Premières impressionsOnly issue is with the amount of ice making it dangerous to get in and out of the storage unit.
CHRIS T | Premières impressionsThe door rubber trim is hanging off and makes the opening very difficult...unit 446. Otherwise, all ok.
andrew a | Expérience généraleStaff was very helpful and friendly and made our experience go smoothly. I would recommend highly
Susan S | Premières impressionsCharging for storage after they lock me out, try to make arrangements get my things, by paying fifty and then another payment but was refuse, never heard from them, now saying owe over seven hundred dollars, filing bankruptcy cause of ur company
Alicia V | Expérience généraleNo one seemed to understand my reservation & paid for moving supplies had to remind them I paid for them so they can give them to me as well as my locks .
Alajah V | Premières impressionsGreat experience here. Employees all very respectful and helpful
DERRICK M | Expérience généraleIf feel my account should have been pro-rated after I emptied my unit. That's how it should be.
JULIA R | Expérience généraleI just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!
Cheryl J | Expérience généraleMy unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.
paul m | Expérience généraleWe have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.
Robert M | Expérience généraleWish they had indoor climate controlled units.
James J | Expérience généraleGreat staffing great manager so helpful and they so amazing thank you guys
Mohammad D | Premières impressionsOverbooked my unit. Central office / web reservations need more controls.
paul m | Premières impressionsI usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff's as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catona
karen c | Expérience généraleBest customer service. Really helped make the rental of the truck and unit very unstressful.
Cheryl J | Premières impressionsThank you, Thank you, Thank you
MARVIA A | Premières impressionsLe personnel était amical et serviable. Took you to unit made sure it was clean and explained process for entering and exiting facility.
Bradley M | Premières impressionsThe staff were always friendly and helpful.
Hamed I | Expérience généraleI put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20 % discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20 % off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149,95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.
Sophie G | Premières impressionsRats from this storage area ate my Fulton sofas x 2 and other materials in my storage- I didn't have rats in my belongings before just in case anyone wants to know - I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.
JEANNE H | Expérience généralesometimes on hold longer than I'd like
kelly h | Premières impressionsThe monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.
Jeff m | Expérience généraleExcellent customer service team. Thank you for a truly professional experience.
David B | Expérience généraleFantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.
Philipp W | Expérience généraleEverything was great. I'm finally in my new house. If I ever need storage again, I'll be sure to use you again. Merci
Angelique C | Expérience généraleKristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.
renelda f | Expérience généraleAll was good.
Hanger C | Expérience généralePhil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man
MATTHEW M | Expérience généraleCourtney and Phil were awesome....
Gregory A | Premières impressionsStaff was very helpful, curtious, professional and knowledgeable with all my needs. Merci.
JULIA R | Premières impressionsThank you for everything you did for me
Chris s | Premières impressionsThe staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I've used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!
Kimberly M | Premières impressionsevery person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr
Suzy M | Expérience généraleThank you, if I need to I would come back and use you again.
Pamela B | Expérience généraleWILL USE EVERYTIME
Dessie J | Expérience généraleA great trip. No problems
alvin m | Premières impressionsWe had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.
Jonathan O | Premières impressionsGood staff
John M | Expérience généraleS.O.
Joshua S | Expérience généraleThank you for helping with my successful move!
Rebecca S | Expérience généraleHighly rated
VAN J | Premières impressionsVery professional and helpful
VAN J | Premières impressionsGood serv
Albert G | Expérience généralep;easant staff, but gate issue opening
Albert G | Premières impressionsStaff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.
Cecelia B | Expérience généraleI think you people could not do any better then you did
Daniel H | Expérience généraleI had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish
sharon m | Premières impressionsyou show me everything I asked Thank You
Daniel H | Premières impressionsNeeded tonincrease from 10x10 to a 10x20. Didn't have one so helped me get to 10x10s. They looked out for my best interest.
Cecelia B | Premières impressionsI have had my storage unit close to a year and had no issues.
Kevin M | Expérience généraleSecure and convenient.
Lydia B | Expérience généraleEverything was kool . Keep it up
Robert M | Premières impressionsHad major problems with the truck shaking
Jeffery S | Premières impressionsMice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!
Melissa E | Expérience généraleThe presence of the rat trap in the unit worried me. The folks on site were super helpful.
Ruth O | Premières impressionsI would recommend this Uhaul facility for truck rental
LATONYA W | Expérience généraleThe employees and services were very helpful. Thanks for making the transition easier.
Lydia B | Premières impressionsExcellent service
Don M | Expérience généraleI found this location to be very professional and extremely helpful would highly recommend this location
Amy V | Premières impressionsPhil was great!
ladena i | Expérience généraleGreat!!!
edwina a | Premières impressionsGood service.
VERONICA A | Expérience généraleEverything went well.
DENNIS M | Expérience généralegood service
STEPHEN H | Expérience généraleCompletely satisfied.
steve s | Expérience généraleEvery thing was very good.
Mary L | Expérience générale