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CLARENCE MCustomer Reviews for U-Haul Storage Of Olympia
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best people and always have what I need!
RAUL Awhen in Olympia it's the only place I use for trailers and trucks :)
RAUL AEverything was great
JOHN MI love that place. Everyone is so helpful and easy going, made it a hassle free experience!
NATHANIEL LIt wasn't clear where to drop off trailer and had employee snap at me where I was trying to drop and very condescending to me saying where I needed to drop.
PATRICK MEmployees are very friendly yet professional in appearance and the way they handled business.
STEVEN BGreat people, very nice facility, everything one could imagine you could need or want in assistance of a move!
Erik NEasier phone access without recorded messages, etc.
TERRY OThe person on the phone that took my order cause your website would not work was great
doug aI appreciate how easy the return process was, thank you (:
Fabian ADon't send me all of the lousy emails, enough already.
GREGORY BA very smooth check out process.
John KFriendly, professional service.
RANDALL Bgreatest customer sevuce neat and organized
ANTHONY RThe staff member assisting me with the trailer wasn’t very knowledgeable but the other staff members were great.
JOSEPH DGreat customer service!
JAMES DVery helpful and super easy turn in
RICHARD KStaff promptly facilitated the return
Bruce HAmazing work ethic. Helpful with all questions. Speedy checkout. Easy to use location.
ROCKY HDo I went to the uhaul over on lacey Blvd they didn't have tap to pay he called the main location telling them he was transferring me to the 4th ave due to no tap to pay and he told me it was going to be almost $80 so when I get to the 4th ave place they said they had got no phone call about a transfer also that no u haul has tap to pay so I left and went to check my mail and my debit card was in. The mailbox I got back to the 4th ave uhaul and the female that assisted me was awesome she got it all fixed and it was even $20 cheaper then the other place. Thank u so much and jj was awesome too helping to hitch up the trailer 5stars definitely will be back in the future thank u staff made my night so much easier .
JESSICA CI was charged over $200 when I was quoted about $80. Will probably never use uhaul again. Worst experience ever. Truck was filthy and sounded like it was going to break down.
Malina VI had a great experience, I always seem to get the same person to hook up my trailer every-time I rent. She is fantastic and is always helpful. When I returned my trailer I had a new guy jump up and come straight over to unhook the trailer. Great guy even though he was fixing a dent in the building due to a small accident from one of my other favorites who no longer works there. ( I could debate a few things on that topic with management or ownership) The guy who helped with my return was excellent.
Cain LThe staff is so helpful and friendly. I felt like I had people who genuinely cared about my move helping me. Like family.
Amanda R | Premières impressionsthank you so much I did give excellent for the fast easy online and in person service. thank you
SABRINA AI was very impressed with U-Haul. It was my first time renting. The app works great and is very easy to follow. I would rate U-Haul excellent overall.
DEBRA JWorked like a charm
ROBERT SChange nothing. The location and the customer service was perfect. Thank you so much for everything.
BRIAN HIt’s been a few years since I rented a truck and I was impressed with the refinement of the systems and software.
THOMAS IVery personable, friendly and helpful. Knowledgable, work well together. Appreciated their time and effort to help us meet the needs of the moment. Thank You very much.
KATHLEEN MI was charged twice for one utility dolly
Raul FNot much to improve on when they are already doing it right!
DONALD Hi have no criticism. The trip was a seamless experience and your staff was wonderful. Also I was glad to be able to reserve a truck online. Thanks for being here. Luv you guys.
MONICA GGreat service and flexibility. Thank you!
MIKE LRate quote online did not match what was charged. Declined coverage during online reservation, it was added on at checkout without informing me.
SHAWN PGreat job! Love the people.
TINA WNice
Johnny R | Premières impressionsRear driver side tail lights were out, transmission is slipping bad, ignition had issues with the key not coming out properly. There was no furniture dolly which I requested.
Richard GThe lock for the cargo door was seized and not usable. Had to purchase my own lock for overnight storage of items.
SIMON TMultiple lightbulbs were burnt out or not working and wasn't a concern for employees. When asked why we were canceling rental after only 3 days and explained that it was very dark and lights weren't working, the response was, "nobody else has a problem with it, try a flashlight". Really????
lynn s | Expérience généraleGreat service and communication! Je les recommande fortement!
THOMAS CYou are doing great. Thankyou
MATTHEW FEverything is fine
WALTER OHonestly nothing I can make note of
SHEILA GVery dark and most light bulbs are burned out.
lynn s | Premières impressionsThe staff was great, quick in and out.
TERRY Bonly place I goo to to rent trucks or trailers, they always have what I need.
RAUL Anot sure how thorough the inspections of vehicle roofs are but it's clear that the trailer I was rented leaked on my property during transit. I reported the leak damage to the location in Fortuna, California that accepted my trailer.
TANYA H`keep doing things as u r. it works, dont fix something that is not broken.
JAY PGreat staff easy to work with.
BASIL MGreat customer service and nice location.
SHAUNA SThis Olympia/Lacy location is always friendly and fast. Lots of supplies and vehicle options.
monique rSuper easy drop off.
KAITLIN DThe hinges on the trailer door were loose and in need of repair.
DAVID SThey told me the fuel was full, but it was like 7/8 of a tank
JOSHUA CAucun
Charles KNo improvement necessary. Great equipment and supplies plus friendly knowledgeable staff.
Charles KEver I saw, positive, Manager... Workers with smile... Sweetheart place... RESPECT....!!! AS A MOVER, I SAW, THOUSANDS, OF UHAUL, THIS LOCATION, ON OF THE BEST...
YOSYP PProcess is smooth and fast.
Edgar DVery friendly employees, smooth process at this location. Merci.
Evan FI really love the manager and all the employees, they were all soo helpful, and friendly. The place was clean and the people were awesome! 100 % on my list of amazing customer service.
MARALINA B | Expérience généraleVery helpful and customer oriented and very professional.
carissa j | Expérience généraleDanielle and her crew helped me tremendously! They helped me in a tight spot and got me immediate storage, and helped me thru a hard situation. That crew was very friendly, helpful, and went out of their way to help others! I will definently use them again! 1 000 % customer satisfaction!
MARALINA B | Premières impressionsThe manager at the Olympia, WA location was a pleasure to work with. There was an issue with the van I rented. She went above and beyond to fix the situation! She did a fantastic job all while being very friendly and courteous.
SHANE C | Premières impressionsGreat customer service & support
JOSEPH P | Premières impressionsOnly thing I wished was that the unit had more height. And we did wonder sometimes if that back area was very secure since that big door would be left open sometimes. But mostly it was closed when we came. We were grateful to have a space that was temp controlled and dehumidified for our belongings. Customer service was always great. Merci!
Rachel C | Expérience généraleThe whole crew there made the entire experience absolutely painless, very pleased
brandon t | Expérience généraleThis is the best storage facility I have ever used. The staff are so helpful and friendly. The facility is well maintained and clean. 10/10
Amanda R | Expérience généraleSpaces are expensive, laughably small for no reason, and there are a million unnecessary stairs and landings to make it extra dangerous and difficult to move things in and out.
CHASE W | Premières impressionsThe assistance with securing a unit was fine. The size of the unit was misrepresented. I said I was bringing in a 26ft uhaul, the room was said to be 10x14. It did not say it was 3 closet size rooms, just ice 6 ft tall not even aligned. I ended up having to get a different unit with another company. I cannot believe anyone would consider it a unit, the walls were rock of some kind. Deeply disappointed with this experience.
Sharina M | Expérience généraleI reported water in the unit several times which ruined my boxes. Was not repaired
lyla g | Expérience généraleClimate controlled, super safe and rat free!
DENISE H | Expérience généraleNice people in U-Haul in auburn Maine and in Olympia Washington! Thank you !!
ALTON W | Premières impressionsThe accessibility of the storage unit was great.
Moss P | Expérience généraleThe manager Danielle was very cool and understanding and took very good care of us and our needs
bryan c | Expérience généraleNever used U-Haul before. The whole U-Haul experience for us has been wonderful
David B | Premières impressionsGreat staff
Olufemi F | Premières impressionsGreat job
bj r | Premières impressionsThe entire staff was friendly and helpful every time I went in. During a stressful move I needed help navigating boxes, rental trucks, locks, and everything else that goes with it. They were calm and patient and provided me with exactly the items I needed. I am so grateful That during a time when it seemed like everything was going wrong, that was a smile and I helpful hand to guide me. The best experience ever!
Janice H | Expérience généraleExcellent
manoj c | Premières impressionsThe lady that runs this location was very rude and even when I told her that all the extra days that I had been comped due to the storm and traveling across country, she told me that there's no way that they could have been all comped for free that she just knew that I needed to pay some type of fees and that I was gonna have to pay something she should be fired and was very rude it's people like her that will give your company a bad name. She was very helpful once she seen that I wasn't gonna stand for her pushing me around and then I knew what I was talking about and then I could back it up prior to that I think she thought she was gonna run all over me and charge me all types of fees and extra money left a bad taste in my mouth for Uhaul
bryan c | Premières impressionsEverything was simple and clean and secure. Except the competition blows uhaul out of the water, especially this particular older location(Olympia - 4th ave/Martin Way) It is cold, hard to access, bad layout, small units, and all this for $30/month more than the competitors. We should have left a year ago!
ISAAC D | Expérience généraleStaff was exceptionally helpful and polite.
Nadia C | Déménagement en ligneWill be happy to help anytime
Marie m | Premières impressionsIt’s nice to be inside, safe and protected from the weather.
BETTY H | Expérience généraleMerci.
Tammy D | Premières impressionsThe staff here were outstanding in many ways; friendly, helpful, accommodating and just all around supportive! Merci.
Tamara V | Expérience généraleUnits were clean and accessible. Most prominently, staff were always pleasant and extremely helpful over the course of the rental. I am much obliged.
Peter K | Expérience généraleThank you for the opportunity to store my belongings.
FREDERICK A | Expérience généraleFriendly staff and very helpful.
justin g | Expérience généraleThanks Billie for helping me out!
Fabio P | Expérience généraleI began working with Billie and Maddie when I first booked the space in late April. When move-in day finally arrived on May 17, both of those women could not have been more helpful with every aspect of the move: assistance in locating the truck for the unloading, explaining all that needed to be explained, and finalizing the contract. My deepest thanks go out to them both. --Pete Kushibab
Peter K | Premières impressionsThe staff were extremely helpful. Highly recommend this location.
Tony T | Expérience généraleThe check in process was smoothed out by the Uhaul staff in Olympia. I must have interacted with everyone, and each one of them was courteous, knowledgeable, & friendly.
Tony T | Premières impressionsSome of the call boxes don't operate and/or not shielded from the sun hard to read.
Bobby T | Expérience généraleOnly issue is the storage facility it’s self was probley designed with stairs instead of ramps for the carts
CHARLES B | Premières impressionsThe staff working on 1/28/2023 at the Uhaul on 4th ave was great help! We were the goobers who showed up an hour before close and needed another unit in addition to the one we reserved. Staff set us up, were super nice, even seemed to be having fun themselves. What a welcome place to walk into at the end of a stressful moving day where things have been going wrong and getting behind all day. Thanks so much to them.
Jennifer C | Déménagement en ligneWould like later on bigger unit I resevered different but got this one instead don't know if u have to pay for reserved first or if you pay for when you get there.
Bobby T | Premières impressionsVery friendly and helpful staff.
katherine k | Premières impressionsNice staff. But my unit was up 7 stairs, then down 2, then up 2, then up 1. Pretty inconvenient. And the height of unit wasn't as tall as advertised. There are also a fair amount of hidden fees, though all storage facilities seem to have hidden fees.
Kevin F | Expérience généraleClerks were friendly and helpful.
BETTY H | Premières impressionsThank you for the great customer service.
Nidia E | Premières impressionsI was a difficult customer I should say not on purpose but because I didn't pay attention so I didn't do my online purchase correctly and Francesca at the U-Haul here in Woburn went above and beyond to help me fix my situation I was so grateful and so I would definitely recommend this storage facility because I don't think anybody else would have been so kind thank you again Francesca
marissa B | Déménagement en ligneThe staff took very good care of us. The facility is well lit and very clean. My only issue was our key card did not work. It might be good to check key cards in a reader before you give them to the customer just to make sure they function. Thank you again so much, the ladies there were awesome.
GARY V | Expérience généraleI had a hard time on your website trying to rent a storage
Susan S | Premières impressionsI rented unit 507. There did not appear to be a light inside at all. It would have been helpful to have one.
Theresa M | Expérience généraleI was never shown the unit before I rented it. Two days later when I went to the unit to pack it, I found it was smaller than I expected and needed, definitely not what I was told I was renting. So after two days I canceled my contract and was told I'd be out for the money of the full month rent because "that's how we do it here, no refunds". I'll never have anything nice to say about the UHaul storage units.
Marie P | Expérience généraleLoved everything about it. Only thing I hated was the stairs
Leotie J | Expérience généraleStaff treated us almost like family
Jon C | Premières impressionsStairs and area not well lit.
dolores b | Expérience généraleAll of those stairs were too much for me to deal with
VIVIAN S | Expérience généraleI'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.
Tina B | Premières impressionsA pleasant experience for an unpleasant task. It was rather easy.
Seth K | Premières impressionsInaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.
Anne H | Premières impressionsI appreciate Danielle's care in helping me as I was working through a tough situation.
marisha a | Premières impressionsLong blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.
Richard J | Expérience généraleStaff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.
Mark T | Premières impressionsI would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.
Eric M | Expérience généraleStaff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂
scott m | Premières impressionsVery inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.
Scott F | Expérience généraleCustomer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.
Brett T | Déménagement en ligneThe employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.
Daniel M | Premières impressionsThis was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.
VIVIAN S | Premières impressionsThe person who assisted us was pleasant and attentive. Very good experience.
Tracy S | Premières impressionsStaff was super friendly and helped check me in so that I would be able to store my belongings
Cynthia C | Déménagement en ligneI didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.
douglas d | Premières impressionsThank you for your services .
Kelly E | Expérience généraleStaff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.
Scott H | Premières impressionsAlly or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.
Sean L | Déménagement en ligneOverall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.
alicia d | Expérience généraleThe online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.
ISAAC D | Déménagement en ligneThis is an exceptional indoor storage facility and the staff is very courteous and helpful.
CYNTHIA M | Expérience généraleStaff and Management were extra helpful. Good Job! Thanks
jim s | Expérience généraleThe place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.
Marissa B | Déménagement en ligneManager and staff were awesome!
Erik V | Déménagement en ligneWe felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Merci!
jim s | Premières impressionsI have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.
MOLLY H | Expérience généraleDanielleJ. You're Awesome! Efficient.. helpful... fun! Merci.
kelly q | Expérience généraleDanielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Merci.
kelly q | Premières impressionsThe size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?
David S | Premières impressionsWith the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.
Zach W | Expérience généraleVery friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.
Casey M | Expérience généraleVery satisfied
Arnel L | Expérience généraleI'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.
eric b | Expérience généraleI contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful
Jacob B | Premières impressionsAlways could get in and check on my things or remove what I needed and the help was great and friendly.
Arvell G | Expérience généraleAwesome place great staff
Kristopher K | Expérience généraleI am not willing to comment further.
molly h | Expérience généraleEveryone there was amazing. I couldn't be more happy with my experience there.
Cory A | Premières impressionsI felt the facility was very secure and the staff was always courteous.
Colette R | Expérience généraleOverpriced
Karen B | Expérience généraleOlympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another
Jeffrey O | Premières impressionsDo you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!
Susan H | Expérience généraleWe had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.
George C | Premières impressionsTHANKS AGAIN !!!
bobby t | Premières impressionsVery helpful staff, very clean storage units. 👍🏽
Cynthia R | Premières impressionsTreated with respect and was 100 % satisfied.
james g | Premières impressionsAll of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.
Susan H | Premières impressionsI was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.
Justine A | Expérience généralePick up and drop off was easy, customer service was very polite and nice.
Carrina C | Premières impressionsVery professional and personable and helpful. The guys running the location really knew what they were doing!
Valerie I | Premières impressionsGreat staff
Brandon A | Expérience généraleWe returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.
Ellen A | Expérience généraleEver since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti
Theodore F | Premières impressionsWe shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Merci.
Marilyn M | Expérience généraleNice job dropping off and picking up the box.
Byron C | Expérience généraleLoved the professionalism and ultimate customer service from all the employees. This place is great!
Darla C | Expérience généraleMy Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.
John B | Expérience généraleMerci
Ray C | Expérience généraleMerci
Bryan V | Expérience généraleU-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!
Wendy F | Expérience généraleThe employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.
Joshua G | Expérience généraleEveryone was quite helpful.
kristen h | Expérience généraleyes.
David N | Expérience généraleThe staff was professional, courteous, and very helpful.
Darla C | RéservationFriendly Customer service reps.
Joanne L | Expérience généraleThanks for letting me use your truck and Storage
james l | Expérience généraleI was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.
Chanda M | RéservationEveryone was very helpful
paul p | Expérience généraleThis Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.
gerald b | Expérience généraleIf I can give more than 5 stars I would.
Sheldon P | Expérience généralethey got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.
douglas f | Expérience généraleThe only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!
Janice K | Expérience généraleGreat experiance all around. Thanks!
Brett W | Expérience généraleCruse control on 15" truck would be helpful
BIPIN S | RéservationI used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me
jeff s | Expérience généraleI’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.
Roxann W | Expérience généraleI was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit
Corina S | Expérience généraleNoel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.
Christopher L | Expérience généraleSaid I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude
Tracy p | Expérience généraleVery helpful
ROYCE C | Expérience généraleMy rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.
Dever h | Expérience généraleThe staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)
lindsey c | Expérience généraleThe storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem
ryan r | Expérience généraleExcellent service à la clientèle.
karen k | Expérience généraleThe only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.
MICHAEL P | Expérience généraleAndrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling
Charles W | Expérience généraleMerci!
Jeffrey J | Expérience généraleEveryone did a great job.
Dave P | Expérience généraleThis U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.
Mallory P | Expérience généraleThey have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.
CYNTHIA B | Expérience généraleGreat place
John R | Expérience générale