Customer Reviews for U-Haul Storage Of Olympia

3 722 évaluations

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing ...

CLARENCE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALIPH W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K 
Évaluation :
5

Best people and always have what I need!

RAUL A 
Évaluation :
5

when in Olympia it's the only place I use for trailers and trucks :)

RAUL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY Z 
Évaluation :
5

Everything was great

JOHN M 
Évaluation :
5

I love that place. Everyone is so helpful and easy going, made it a hassle free experience!

NATHANIEL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E 
Évaluation :
3

It wasn't clear where to drop off trailer and had employee snap at me where I was trying to drop and very condescending to me saying where I needed to drop.

PATRICK M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B 
Évaluation :
5

Employees are very friendly yet professional in appearance and the way they handled business.

STEVEN B 
Évaluation :
5

Great people, very nice facility, everything one could imagine you could need or want in assistance of a move!

Erik N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREL O 
Évaluation :
4

Easier phone access without recorded messages, etc.

TERRY O 
Évaluation :
5

The person on the phone that took my order cause your website would not work was great

doug a 
Évaluation :
5

I appreciate how easy the return process was, thank you (:

Fabian A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S 
Évaluation :
4

Don't send me all of the lousy emails, enough already.

GREGORY B 
Évaluation :
4

A very smooth check out process.

John K 
Évaluation :
5

Friendly, professional service.

RANDALL B 
Évaluation :
5

greatest customer sevuce neat and organized

ANTHONY R 
Évaluation :
4

The staff member assisting me with the trailer wasn’t very knowledgeable but the other staff members were great.

JOSEPH D 
Évaluation :
5

Great customer service!

JAMES D 
Évaluation :
5

Very helpful and super easy turn in

RICHARD K 
Évaluation :
5

Staff promptly facilitated the return

Bruce H 
Évaluation :
5

Amazing work ethic. Helpful with all questions. Speedy checkout. Easy to use location.

ROCKY H 
Évaluation :
5

Do I went to the uhaul over on lacey Blvd they didn't have tap to pay he called the main location telling them he was transferring me to the 4th ave due to no tap to pay and he told me it was going to be almost $80 so when I get to the 4th ave place they said they had got no phone call about a transfer also that no u haul has tap to pay so I left and went to check my mail and my debit card was in. The mailbox I got back to the 4th ave uhaul and the female that assisted me was awesome she got it all fixed and it was even $20 cheaper then the other place. Thank u so much and jj was awesome too helping to hitch up the trailer 5stars definitely will be back in the future thank u staff made my night so much easier .

JESSICA C 
Évaluation :
3

I was charged over $200 when I was quoted about $80. Will probably never use uhaul again. Worst experience ever. Truck was filthy and sounded like it was going to break down.

Malina V 
Évaluation :
4

I had a great experience, I always seem to get the same person to hook up my trailer every-time I rent. She is fantastic and is always helpful. When I returned my trailer I had a new guy jump up and come straight over to unhook the trailer. Great guy even though he was fixing a dent in the building due to a small accident from one of my other favorites who no longer works there. ( I could debate a few things on that topic with management or ownership) The guy who helped with my return was excellent.

Cain L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANASTASIA W 
Évaluation :
5

The staff is so helpful and friendly. I felt like I had people who genuinely cared about my move helping me. Like family.

Amanda R  |  Premières impressions 
Évaluation :
5

thank you so much I did give excellent for the fast easy online and in person service. thank you

SABRINA A 
Évaluation :
5

I was very impressed with U-Haul. It was my first time renting. The app works great and is very easy to follow. I would rate U-Haul excellent overall.

DEBRA J 
Évaluation :
5

Worked like a charm

ROBERT S 
Évaluation :
3

Change nothing. The location and the customer service was perfect. Thank you so much for everything.

BRIAN H 
Évaluation :
4

It’s been a few years since I rented a truck and I was impressed with the refinement of the systems and software.

THOMAS I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C 
Évaluation :
5

Very personable, friendly and helpful. Knowledgable, work well together. Appreciated their time and effort to help us meet the needs of the moment. Thank You very much.

KATHLEEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H 
Évaluation :
5

I was charged twice for one utility dolly

Raul F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F 
Évaluation :
5

Not much to improve on when they are already doing it right!

DONALD H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D 
Évaluation :
5

i have no criticism. The trip was a seamless experience and your staff was wonderful. Also I was glad to be able to reserve a truck online. Thanks for being here. Luv you guys.

MONICA G 
Évaluation :
5

Great service and flexibility. Thank you!

MIKE L 
Évaluation :
2

Rate quote online did not match what was charged. Declined coverage during online reservation, it was added on at checkout without informing me.

SHAWN P 
Évaluation :
5

Great job! Love the people.

TINA W 
Évaluation :
5

Nice

Johnny R  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDIE L 
Évaluation :
1

Rear driver side tail lights were out, transmission is slipping bad, ignition had issues with the key not coming out properly. There was no furniture dolly which I requested.

Richard G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah K  |  Expérience générale 
Évaluation :
5

The lock for the cargo door was seized and not usable. Had to purchase my own lock for overnight storage of items.

SIMON T 
Évaluation :
2

Multiple lightbulbs were burnt out or not working and wasn't a concern for employees. When asked why we were canceling rental after only 3 days and explained that it was very dark and lights weren't working, the response was, "nobody else has a problem with it, try a flashlight". Really????

lynn s  |  Expérience générale 
Évaluation :
5

Great service and communication! Je les recommande fortement!

THOMAS C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RILEY K 
Évaluation :
5

You are doing great. Thankyou

MATTHEW F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI H 
Évaluation :
5

Everything is fine

WALTER O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C 
Évaluation :
4

Honestly nothing I can make note of

SHEILA G 
Évaluation :
3

Very dark and most light bulbs are burned out.

lynn s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G 
Évaluation :
5

The staff was great, quick in and out.

TERRY B 
Évaluation :
5

only place I goo to to rent trucks or trailers, they always have what I need.

RAUL A 
Évaluation :
5

not sure how thorough the inspections of vehicle roofs are but it's clear that the trailer I was rented leaked on my property during transit. I reported the leak damage to the location in Fortuna, California that accepted my trailer.

TANYA H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAIGE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB D 
Évaluation :
5

`keep doing things as u r. it works, dont fix something that is not broken.

JAY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA S 
Évaluation :
5

Great staff easy to work with.

BASIL M 
Évaluation :
5

Great customer service and nice location.

SHAUNA S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA V 
Évaluation :
5

This Olympia/Lacy location is always friendly and fast. Lots of supplies and vehicle options.

monique r 
Évaluation :
5

Super easy drop off.

KAITLIN D 
Évaluation :
4

The hinges on the trailer door were loose and in need of repair.

DAVID S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
4

They told me the fuel was full, but it was like 7/8 of a tank

JOSHUA C 
Évaluation :
5

Aucun

Charles K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K 
Évaluation :
5

No improvement necessary. Great equipment and supplies plus friendly knowledgeable staff.

Charles K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER K 
Évaluation :
5

Ever I saw, positive, Manager... Workers with smile... Sweetheart place... RESPECT....!!! AS A MOVER, I SAW, THOUSANDS, OF UHAUL, THIS LOCATION, ON OF THE BEST...

YOSYP P 
Évaluation :
5

Process is smooth and fast.

Edgar D 
Évaluation :
5

Very friendly employees, smooth process at this location. Merci.

Evan F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S 
Évaluation :
5

I really love the manager and all the employees, they were all soo helpful, and friendly. The place was clean and the people were awesome! 100 % on my list of amazing customer service.

MARALINA B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B  |  Expérience générale 
Évaluation :
5

Very helpful and customer oriented and very professional.

carissa j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTON W  |  Expérience générale 
Évaluation :
5

Danielle and her crew helped me tremendously! They helped me in a tight spot and got me immediate storage, and helped me thru a hard situation. That crew was very friendly, helpful, and went out of their way to help others! I will definently use them again! 1 000 % customer satisfaction!

MARALINA B  |  Premières impressions 
Évaluation :
5

The manager at the Olympia, WA location was a pleasure to work with. There was an issue with the van I rented. She went above and beyond to fix the situation! She did a fantastic job all while being very friendly and courteous.

SHANE C  |  Premières impressions 
Évaluation :
5

Great customer service & support

JOSEPH P  |  Premières impressions 
Évaluation :
3

Only thing I wished was that the unit had more height. And we did wonder sometimes if that back area was very secure since that big door would be left open sometimes. But mostly it was closed when we came. We were grateful to have a space that was temp controlled and dehumidified for our belongings. Customer service was always great. Merci!

Rachel C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna M  |  Expérience générale 
Évaluation :
5

The whole crew there made the entire experience absolutely painless, very pleased

brandon t  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tIMI e  |  Premières impressions 
Évaluation :
5

This is the best storage facility I have ever used. The staff are so helpful and friendly. The facility is well maintained and clean. 10/10

Amanda R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james b  |  Expérience générale 
Évaluation :
1

Spaces are expensive, laughably small for no reason, and there are a million unnecessary stairs and landings to make it extra dangerous and difficult to move things in and out.

CHASE W  |  Premières impressions 
Évaluation :
1

The assistance with securing a unit was fine. The size of the unit was misrepresented. I said I was bringing in a 26ft uhaul, the room was said to be 10x14. It did not say it was 3 closet size rooms, just ice 6 ft tall not even aligned. I ended up having to get a different unit with another company. I cannot believe anyone would consider it a unit, the walls were rock of some kind. Deeply disappointed with this experience.

Sharina M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cj b  |  Expérience générale 
Évaluation :
2

I reported water in the unit several times which ruined my boxes. Was not repaired

lyla g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manoj c  |  Expérience générale 
Évaluation :
4

Climate controlled, super safe and rat free!

DENISE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G  |  Expérience générale 
Évaluation :
5

Nice people in U-Haul in auburn Maine and in Olympia Washington! Thank you !!

ALTON W  |  Premières impressions 
Évaluation :
3

The accessibility of the storage unit was great.

Moss P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garrett L  |  Expérience générale 
Évaluation :
4

The manager Danielle was very cool and understanding and took very good care of us and our needs

bryan c  |  Expérience générale 
Évaluation :
5

Never used U-Haul before. The whole U-Haul experience for us has been wonderful

David B  |  Premières impressions 
Évaluation :
5

Great staff

Olufemi F  |  Premières impressions 
Évaluation :
4

Great job

bj r  |  Premières impressions 
Évaluation :
5

The entire staff was friendly and helpful every time I went in. During a stressful move I needed help navigating boxes, rental trucks, locks, and everything else that goes with it. They were calm and patient and provided me with exactly the items I needed. I am so grateful That during a time when it seemed like everything was going wrong, that was a smile and I helpful hand to guide me. The best experience ever!

Janice H  |  Expérience générale 
Évaluation :
5

Excellent

manoj c  |  Premières impressions 
Évaluation :
3

The lady that runs this location was very rude and even when I told her that all the extra days that I had been comped due to the storm and traveling across country, she told me that there's no way that they could have been all comped for free that she just knew that I needed to pay some type of fees and that I was gonna have to pay something she should be fired and was very rude it's people like her that will give your company a bad name. She was very helpful once she seen that I wasn't gonna stand for her pushing me around and then I knew what I was talking about and then I could back it up prior to that I think she thought she was gonna run all over me and charge me all types of fees and extra money left a bad taste in my mouth for Uhaul

bryan c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH R  |  Expérience générale 
Évaluation :
3

Everything was simple and clean and secure. Except the competition blows uhaul out of the water, especially this particular older location(Olympia - 4th ave/Martin Way) It is cold, hard to access, bad layout, small units, and all this for $30/month more than the competitors. We should have left a year ago!

ISAAC D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAUNDRA B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M  |  Expérience générale 
Évaluation :
5

Staff was exceptionally helpful and polite.

Nadia C  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER C  |  Premières impressions 
Évaluation :
4

Will be happy to help anytime

Marie m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANAE P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anecia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL E  |  Expérience générale 
Évaluation :
4

It’s nice to be inside, safe and protected from the weather.

BETTY H  |  Expérience générale 
Évaluation :
5

Merci.

Tammy D  |  Premières impressions 
Évaluation :
5

The staff here were outstanding in many ways; friendly, helpful, accommodating and just all around supportive! Merci.

Tamara V  |  Expérience générale 
Évaluation :
5

Units were clean and accessible. Most prominently, staff were always pleasant and extremely helpful over the course of the rental. I am much obliged.

Peter K  |  Expérience générale 
Évaluation :
5

Thank you for the opportunity to store my belongings.

FREDERICK A  |  Expérience générale 
Évaluation :
5

Friendly staff and very helpful.

justin g  |  Expérience générale 
Évaluation :
5

Thanks Billie for helping me out!

Fabio P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lea W  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey W  |  Expérience générale 
Évaluation :
5

I began working with Billie and Maddie when I first booked the space in late April. When move-in day finally arrived on May 17, both of those women could not have been more helpful with every aspect of the move: assistance in locating the truck for the unloading, explaining all that needed to be explained, and finalizing the contract. My deepest thanks go out to them both. --Pete Kushibab

Peter K  |  Premières impressions 
Évaluation :
5

The staff were extremely helpful. Highly recommend this location.

Tony T  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA T  |  Expérience générale 
Évaluation :
5

The check in process was smoothed out by the Uhaul staff in Olympia. I must have interacted with everyone, and each one of them was courteous, knowledgeable, & friendly.

Tony T  |  Premières impressions 
Évaluation :
4

Some of the call boxes don't operate and/or not shielded from the sun hard to read.

Bobby T  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S  |  Expérience générale 
Évaluation :
5

Only issue is the storage facility it’s self was probley designed with stairs instead of ramps for the carts

CHARLES B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina P  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caryn E  |  Expérience générale 
Évaluation :
5

The staff working on 1/28/2023 at the Uhaul on 4th ave was great help! We were the goobers who showed up an hour before close and needed another unit in addition to the one we reserved. Staff set us up, were super nice, even seemed to be having fun themselves. What a welcome place to walk into at the end of a stressful moving day where things have been going wrong and getting behind all day. Thanks so much to them.

Jennifer C  |  Déménagement en ligne 
Évaluation :
4

Would like later on bigger unit I resevered different but got this one instead don't know if u have to pay for reserved first or if you pay for when you get there.

Bobby T  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eboney H  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

katherine k  |  Premières impressions 
Évaluation :
3

Nice staff. But my unit was up 7 stairs, then down 2, then up 2, then up 1. Pretty inconvenient. And the height of unit wasn't as tall as advertised. There are also a fair amount of hidden fees, though all storage facilities seem to have hidden fees.

Kevin F  |  Expérience générale 
Évaluation :
4

Clerks were friendly and helpful.

BETTY H  |  Premières impressions 
Évaluation :
5

Thank you for the great customer service.

Nidia E  |  Premières impressions 
Évaluation :
5

I was a difficult customer I should say not on purpose but because I didn't pay attention so I didn't do my online purchase correctly and Francesca at the U-Haul here in Woburn went above and beyond to help me fix my situation I was so grateful and so I would definitely recommend this storage facility because I don't think anybody else would have been so kind thank you again Francesca

marissa B  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth P  |  Expérience générale 
Évaluation :
4

The staff took very good care of us. The facility is well lit and very clean. My only issue was our key card did not work. It might be good to check key cards in a reader before you give them to the customer just to make sure they function. Thank you again so much, the ladies there were awesome.

GARY V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayleen S  |  Premières impressions 
Évaluation :
5

I had a hard time on your website trying to rent a storage

Susan S  |  Premières impressions 
Évaluation :
3

I rented unit 507. There did not appear to be a light inside at all. It would have been helpful to have one.

Theresa M  |  Expérience générale 
Évaluation :
1

I was never shown the unit before I rented it. Two days later when I went to the unit to pack it, I found it was smaller than I expected and needed, definitely not what I was told I was renting. So after two days I canceled my contract and was told I'd be out for the money of the full month rent because "that's how we do it here, no refunds". I'll never have anything nice to say about the UHaul storage units.

Marie P  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JULIA H  |  Expérience générale 
Évaluation :
5

Loved everything about it. Only thing I hated was the stairs

Leotie J  |  Expérience générale 
Évaluation :
5

Staff treated us almost like family

Jon C  |  Premières impressions 
Évaluation :
3

Stairs and area not well lit.

dolores b  |  Expérience générale 
Évaluation :
4

All of those stairs were too much for me to deal with

VIVIAN S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis c  |  Premières impressions 
Évaluation :
1

I'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.

Tina B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarabjit w  |  Expérience générale 
Évaluation :
5

A pleasant experience for an unpleasant task. It was rather easy.

Seth K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elis S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M  |  Expérience générale 
Évaluation :
1

Inaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.

Anne H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D  |  Expérience générale 
Évaluation :
5

I appreciate Danielle's care in helping me as I was working through a tough situation.

marisha a  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene O  |  Premières impressions 
Évaluation :
2

Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.

Richard J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavi G  |  Expérience générale 
Évaluation :
5

Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.

Mark T  |  Premières impressions 
Évaluation :
4

I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.

Eric M  |  Expérience générale 
Évaluation :
4

Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂

scott m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANYR C  |  Expérience générale 
Évaluation :
1

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Scott F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madi b  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronnie R  |  Expérience générale 
Évaluation :
3

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S  |  Expérience générale 
Évaluation :
2

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYE A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C  |  Premières impressions 
Évaluation :
5

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S  |  Premières impressions 
Évaluation :
5

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria S  |  Premières impressions 
Évaluation :
5

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lelan F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis H  |  Déménagement en ligne 
Évaluation :
5

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bobby t  |  Expérience générale 
Évaluation :
5

Thank you for your services .

Kelly E  |  Expérience générale 
Évaluation :
5

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael j  |  Premières impressions 
Évaluation :
5

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L  |  Déménagement en ligne 
Évaluation :
5

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi K  |  Expérience générale 
Évaluation :
5

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D  |  Déménagement en ligne 
Évaluation :
5

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madi b  |  Premières impressions 
Évaluation :
5

Staff and Management were extra helpful. Good Job! Thanks

jim s  |  Expérience générale 
Évaluation :
3

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S  |  Expérience générale 
Évaluation :
5

Manager and staff were awesome!

Erik V  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L  |  Déménagement en ligne 
Évaluation :
5

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Merci!

jim s  |  Premières impressions 
Évaluation :
5

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larae M  |  Expérience générale 
Évaluation :
5

DanielleJ. You're Awesome! Efficient.. helpful... fun! Merci.

kelly q  |  Expérience générale 
Évaluation :
5

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Merci.

kelly q  |  Premières impressions 
Évaluation :
2

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larae M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE K  |  Expérience générale 
Évaluation :
3

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M  |  Expérience générale 
Évaluation :
5

Very satisfied

Arnel L  |  Expérience générale 
Évaluation :
4

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b  |  Expérience générale 
Évaluation :
5

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B  |  Premières impressions 
Évaluation :
5

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G  |  Expérience générale 
Évaluation :
5

Awesome place great staff

Kristopher K  |  Expérience générale 
Évaluation :
4

I am not willing to comment further.

molly h  |  Expérience générale 
Évaluation :
5

Everyone there was amazing. I couldn't be more happy with my experience there.

Cory A  |  Premières impressions 
Évaluation :
5

I felt the facility was very secure and the staff was always courteous.

Colette R  |  Expérience générale 
Évaluation :
3

Overpriced

Karen B  |  Expérience générale 
Évaluation :
1

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

Jeffrey O  |  Premières impressions 
Évaluation :
5

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H  |  Expérience générale 
Évaluation :
5

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C  |  Premières impressions 
Évaluation :
5

THANKS AGAIN !!!

bobby t  |  Premières impressions 
Évaluation :
5

Very helpful staff, very clean storage units. 👍🏽

Cynthia R  |  Premières impressions 
Évaluation :
5

Treated with respect and was 100 % satisfied.

james g  |  Premières impressions 
Évaluation :
5

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H  |  Premières impressions 
Évaluation :
5

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A  |  Expérience générale 
Évaluation :
5

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C  |  Premières impressions 
Évaluation :
5

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I  |  Premières impressions 
Évaluation :
5

Great staff

Brandon A  |  Expérience générale 
Évaluation :
4

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Ellen A  |  Expérience générale 
Évaluation :
5

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F  |  Premières impressions 
Évaluation :
4

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Merci.

Marilyn M  |  Expérience générale 
Évaluation :
5

Nice job dropping off and picking up the box.

Byron C  |  Expérience générale 
Évaluation :
5

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Darla C  |  Expérience générale 
Évaluation :
5

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

John B  |  Expérience générale 
Évaluation :
5

Merci

Ray C  |  Expérience générale 
Évaluation :
5

Merci

Bryan V  |  Expérience générale 
Évaluation :
5

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Wendy F  |  Expérience générale 
Évaluation :
5

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Joshua G  |  Expérience générale 
Évaluation :
5

Everyone was quite helpful.

kristen h  |  Expérience générale 
Évaluation :
5

yes.

David N  |  Expérience générale 
Évaluation :
5

The staff was professional, courteous, and very helpful.

Darla C  |  Réservation 
Évaluation :
4

Friendly Customer service reps.

Joanne L  |  Expérience générale 
Évaluation :
5

Thanks for letting me use your truck and Storage

james l  |  Expérience générale 
Évaluation :
1

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Chanda M  |  Réservation 
Évaluation :
5

Everyone was very helpful

paul p  |  Expérience générale 
Évaluation :
4

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

gerald b  |  Expérience générale 
Évaluation :
5

If I can give more than 5 stars I would.

Sheldon P  |  Expérience générale 
Évaluation :
4

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

douglas f  |  Expérience générale 
Évaluation :
4

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Janice K  |  Expérience générale 
Évaluation :
5

Great experiance all around. Thanks!

Brett W  |  Expérience générale 
Évaluation :
4

Cruse control on 15" truck would be helpful

BIPIN S  |  Réservation 
Évaluation :
1

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

jeff s  |  Expérience générale 
Évaluation :
4

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Roxann W  |  Expérience générale 
Évaluation :
1

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Corina S  |  Expérience générale 
Évaluation :
4

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Christopher L  |  Expérience générale 
Évaluation :
1

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

Tracy p  |  Expérience générale 
Évaluation :
5

Very helpful

ROYCE C  |  Expérience générale 
Évaluation :
2

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

Dever h  |  Expérience générale 
Évaluation :
5

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

lindsey c  |  Expérience générale 
Évaluation :
2

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

ryan r  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

karen k  |  Expérience générale 
Évaluation :
3

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

MICHAEL P  |  Expérience générale 
Évaluation :
4

Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Charles W  |  Expérience générale 
Évaluation :
5

Merci!

Jeffrey J  |  Expérience générale 
Évaluation :
5

Everyone did a great job.

Dave P  |  Expérience générale 
Évaluation :
5

This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

Mallory P  |  Expérience générale 
Évaluation :
5

They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.

CYNTHIA B  |  Expérience générale 
Évaluation :
4

Great place

John R  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
  • Camions de déménagement

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