I found the team to ge very professional and accommodating.
Stephanie ACustomer Reviews for U-Haul Storage of Leesburg
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service, very professional
GEORGE DThe check-in and checkout process was super smooth. Your employee was disconnecting the trailer before I was out of the car. The check out was just as efficient. The wiring harness extension was damaged on check out. Your team member responded immediately and swapped the extension with another trailer. UHaul rates are half of other rental companies, but please don't raise your rates to match!
Daniel FAlthough nice looking, they have a sign saying to stop, stay with the yruck and wait for a service person comes out. The reality, after waiting 20 minutes and finally went in to find out they had no idea I was there. Because management had placed a storage container directly in line of view. To top that off, their camera doesn't even look at the spot where the returns stop. So, not the fault of the customer service reps.
STEVEN RExcellent service
FERNANDO NGreat staff and facilities. Would like to have seen better cart control, but I can't fault the company. People like to hoard them and nobody can enforce common courtesy
John H | Premières impressionsStaff has always been accommodating & helpful. I have utilized equipment from this location for years.
DOUGLAS MThe box was here on Wednesday four days earlier than promised.
Donna SThe person who called to confirm my delivery gave me the wrong date and also sent me an email confirming the date, only to find out it wasnt coming untill the next day. Thankfully the man who called me to confirm my drop off the day before was able to fix the issue and had it dropped off the same day, I was very happy with the service.
Katelyn BVery nice quick service
MATTHEW VMichele was awesome in accommodating from my initial phone call to key drop off
TARUN PNoah was mean to me both times I went in there. Not even rude. Mean. Im always recording so i sent the videos to corporate. They comped my move i think out of embarrassment. I will be back to the same location in the hopes his attitude improves now.
AMY LGreat facility. Michelle was excellent. Fast, courteous and helpful.
RICHARD SStaff member met me as soon as I pulled up to the return area. Checked the return in and I was on my way. Great customer service!
STEVEN FEvery member of the staff is kind, friendly, and helpful. Sydney and Noah specifically helped me.
Sherri W | Premières impressionsYou can’t improve on o good thing! 😊
WAYNE PYou have great staff
Larry P | Expérience généraleI have to say, the whole experience was excellent. All staff were knowledgeable and friendly. Those drivers, just amazing on how to handle the whole process.
Eduardo AGreat communication throughout the whole move.
Sara BWe've moved several times with just cars, trucks, moving vans & etc...since we had mostly 75 % were boxes..the containers was the way to go....the gals were great on the Hilo's knew their machines..Thank you!!
gary wEntire experience went well. Drivers were on time, friendly and skilled.
Matthew BThe trailer was missing a couple of the "D" rings mounted on the inside of the box for securing load. Also, I realize you have a spralling complex for your staff to cover. It would be helpful if there was a "request help" button on the desk that would allow the lobby custimer to notify U-Haul staff of the customer presence. It would be great if the U-Haul staff could respond to lobby request for help by calling into a public address system in the lobby for direct communication with customers who are waiting.
PATRICK BI was very happy with everything
Amy C | Expérience généraleLe service à la clientèle était génial.
FRANCIS NNo problems to report. I cant rate the "location" as I never visited it personally.
JAMES WExcellent service! Professional and courteous!
ROBERT NSo far happy with the experience. Appreciate the ease of access to the unit.
Ruth A | Premières impressionsNoah was very helpful. Facility clean and well maintained. Will be a good fit for us over the next several years while we are in Leesburg.
stacy s | Premières impressionsVery friendly and professional staff.
Richard P | Premières impressionsThe service was exceptional with the associate being so helpful and informative.
Gary MExcellent customer service and very clean facility
FRANK DRamp to truck was broken. No trailer available that was rented/reserved. Didn't find out till day before
MICHAEL MIt was great and seamless process and I would recommend to others.
Amy HNo need for improvement. Sydney and her team were very kind, helpful & respectful. Will definitely refer others to this location.
JOHN PThe windshield was very dirty - I ran the windshield washer several times, but windshield would not come clean. Other than that, the van was very clean and it was easy to drive. The man who waited on me was very courteous and professional.
ELIZABETH ASydney is the best!
PAUL R | Expérience généraleWonderful experience. Everyone at every point of my reservation was extremely friendly, helpful and patient withn my questions about renting the pod. I really appreciate the great service that was provided to me.
Brenda MGreat service!
JOHN PThis location always goes above and beyond to help. I have rented here multiple times and I wish they all were as good as this location.
PETER MManager helped repair my lighting connector in 5 minutes. All worked well throughout the 1000+ mile trip
DOUGLAS MNo comment
DANIEL ZThe staff was Super nice and everything was done quickly and it was clean everywhere. Thanks!!!
Ray C | Expérience généraleEmployees were very helpful and friendly. They were very accommodating to my needs. Thank you so much
DOROTHY P | Expérience généraleSydney and her crew are the absolute best! She, and the whole team at U-Haul is the reason we keep coming back for all our rental needs.
Clarence PSidney is awesome.
kevin g | Expérience généraleOver all great experience would highly recommend to anyone!
ANITA TEverything was great and the Ladies gave Great customer service!
NALICE HEverybody was great
Thomas MNoah was professional, helpful, kind & friendly. The facility was clean and well maintained. Good job Noah and U-Haul!
SCOT CService amical
NATHAN SThe facility was what I had hoped for. Unfortunately polite communication was inconsistent and customer questions and customer appreciation was lacking by some personnel.
Gary R | Expérience généraleTrailer leaked rain water from both front corners.
GEORGE BEverything was fine
Amy C | Premières impressionsExcellent customer attention/service!!
Ken AThis location has been the best I've ever rented from. They are quick to respond to any questions I had and very helpful with my needs.
ALLAN R | Expérience généraleThe team was very helpful
Kathryn M | Premières impressionsAll went well, so there's nothing to change......
DAWN WVery good
james F | Expérience généraleMy pickup was rerouted to this location the day before I was picking up, which was an inconvenience since it was an additional 30 minute drive but the staff at Leesburg went above and beyond to compensate me. There were kind and helpful and made this stressful situation much easier. High praises to all!
MELANIE HBoth men that I worked with were very professional and helpful.
William AGreat customer service and the units are clean and big ,
Holly L | Premières impressionsOn the morning prior to my move in, I stopped in alone to ask questions regarding process and procedures wanting to avoid any issues the next day. The worker seemed to be bothered by my inquiries. When I asked if there was a layout of the available units based on my reservation, he said no and again behaved as if irritated by my follow up questions. He responded very profoundly as if I should already know these things. He made a snide remark that I did not hear clearly as I began leaving and I responded saying "communication is a wonderful thing when we use it correctly and departed the facility. The next morning I arrived approximately 7:30AM. Checked in was told the unit number and cautioned about tight turning locations to the unit. I asked about the Free Lock that I was notified of. The manager said it was in the unit, if not to come back to get one. There was considerable distance between the office and unit rental. The 20 foot truck was completely filled with my property. I'm 74 years of age. The door of the assigned unit was already opened upon arrival. There was no lock anywhere to be found. There appeared to be a non-wet but somewhat drying residue near the rear of the unit. A photo was taken. I placed an unwanted blanket on the area as precaution. I was accompanied by my female friend Terry to help me with offloading the lighter items when possible. I unloaded 95 percent of the vehicle alone. A few items were set aside to be put back onto the truck to be transferred to Terry's vehicle when we were finished and prior to cleaning and turning the truck back in as required. After the storage unit was filled, I used my own lock to secure my property since one was not conveniently provided. Naturally I was exhausted. I cleaned the cargo area and we departed the unit. Upon driving to Terry's car, I observed the sign indicating the specific return location area but proceeded to stop near Terry's vehicle to transfer the remaining articles more easily. As Terry was exiting the truck and before I could exit to transfer our items, the same worker from the day before began issuing orders for me to go back to the marked return area. I responded saying I'm not through with the truck yet!. He be began raising his voice, claiming I was disrespecting him, and that he would take me out. It went downhill after that, the police were called but as time passed, I decided when the police arrived not to file a complaint the worker definitely had a hair trigger and a chip on his shoulder.
Gary R | Premières impressionsThe associate who assisted me on Sunday 4/6/25 was excellent!!! I am sorry I did catch his name, very top notch!
JOHN MSydney is the best! Five Stars all around
PAUL R | Premières impressionsWas not shown anything about the handed the keys and was told your truck is out there. Loaded up a storage container went in to turn lock in waited about 20 minutes girl at the desk very slow was still fourth in line when young man who worked there came in and said someone doesn't know how to park I asked are you talking about the 20 foot truck he said yes I told him I didn't know it was going to take 30 minutes to turn in your lock I was then told you can just bring it and hand it to me nobody bothered to say anything I held the lock up and showed her twice very unsatisfactory
STEVEN BContinue the professional customer service you offer…
JUDY WDrop off location was closed on Monday. No notification made to me.
GEORGE DNothing, good experience.
James FRien
JOHN DExcellent service
Katherine A | Premières impressionsIt is the best as far as I am concerned!
LARRY TThank you for a wonderful experience
Dan S | Expérience généraleNormally this location is on the ball. However, this most recent rental was not cleaned prior to check out, app was down and initial photos could not be uploaded. One of the tires blew to shreds about 1 hour into trip causing us delays. Mechanic was prompt but told us the other tire was dry rotted as well and needed to be replaced. We were fortunate that we were able to pull into a safe location for the repair but with it being a hot afternoon and traveling with two large dogs, I can't imagine what would have happened blowing the tire on the rural roads further into our route. To improve service for future customers, please have all tires checked on a regular basis and replaced before dry rot occurs. Could have been extremely dangerous.
STACY MCheck out first anything before the customer have to noticing anything else
JEAN AMy only negative comment is not being able to "swipe" the card. Had to enter manually. But not that big of deal
LISA M | Premières impressionsStaff was very professional and the facility is immaculate
KATHY A | Premières impressionsEveryone that i encountered at this Leesburg location was fabulous. The entire experience from moving from Colorado to storing and delivering pods to my Florida home was Top Shelf . Thanks much for making this an enjoyable experience.
GUY LFriendly professional staff there at Leesburg on 27.
DANIEL SThis is the standard in which all storage facilities should be measured against. Best of class best of everything.
Michael G | Expérience généraleThe day before my reservation I was called and said my reservation was not available and I need would to go to another location. The original location I selected was 1 mile from my home. The new reservation was over a half hour away from my home. I had to spend 2 hours extra to obtain the trailer. Why was I punished because someone else neglected to return the trailer. I deserve some kind of compensation for my time, gas, and inconvenience caused my this.
AMY GThank you to the entire staff for years of good service. If I ever have storage needs in Leesburg I shall surely use this facility.
MATTHEW P | Expérience généraleThe inside of the trailer smelled very bad (cat urine).
Alison CAlways a friendly experience. I rent here often
PETER MStorage unit was great. Staff is awesome and very helpful.
ROBERT F | Expérience généraleNoah was extremely helpful and professional. He explained every facet of the rental. Noah truly made my family and I feel assured/comfortable with the rental!
DWAYNE BThe front desk lady that worked yesterday what a sweetheart person she is
CHERI K | Premières impressionsStaff is very friendly, meets you outside to unhook you if you have a trailer or return a truck. Really well run operation
Richard G | Expérience généraleStuff was friendly and helpful. We were out of the office and on the road in good time. I would definitely use UHaul again.
JAMES DNew facilities very clean and well set up. The service was friendly and knowledgeable
James MSydney was very helpful and professional. Made the experience flawless!!!
ANTHONY KThank you for making this move in easy!!
Hilda C | Premières impressionsI couldn’t ask for a better experience than I have had so far.
LARRY P | Premières impressionsThe vehicle I rented was old and had 3 inches of play before the vehicle would turn and when travelling at speeds higher than 40 mph there was a shimmer in wheels and a rumbling spound in the engine
David m | Expérience généraleThe best part of the experience was the staff. Sydney was an amazing person, the most competent, helpful employee I've ever had. Thank you for employing her. I will recommend that location to everyone.
Nettie R | Expérience généraleAll the staff are very friendly and helpful!
Nanette B | Expérience généraleNoah was very helpful, polite and professional. One access door was not functional making the move a little more difficult than it needed to be. Other than that I don't have one bad thing to say about our experience. Thank you Noah!!
Robert O | Premières impressionsStorage space is excellent! Also rented a ramp trailer. Served very good for the move material I had
james c | Premières impressionsThey are the best!!! Very professional always willing to help.
YVON B | Expérience généraleThanks Sydney! You helped me a great deal by providing me with all the information that I needed to make my moving and storage worry free! Great job team! Ken
Kenneth R | Premières impressionsVery friendly, very professional, pleased with all aspects
Richard G | Premières impressionsNoah was excellent! Friendly and informative. And the facility is pristine!!
David V | Premières impressionsWonderful experience. Everyone was very courteous.
Richard S | Expérience généraleA very good place to store items..great staff.. couldn't be happier.
Gary W | Expérience généraleExcellent storage and customer service
chris r | Expérience généraleManager Sydney & employee Noah are both very helpful, efficient & friendly.
patricia i | Premières impressionsI have other facilities closer to my home but I driv past them to go here the staff is amazing and the facility is super maintained. I actually go 15 miles out of my way to go here I would give them 10 stars if possible
Kimberly a | Expérience généraleHelpful staff
David O | Premières impressionsNice facility and professional staff.
Chris C | Expérience généraleThis was a very positive experience. If we need a storage unit again, we would definitely use this location. Beautiful facility.
Robertmichael M | Expérience généraleVery well stocked with supplies and the staff is amazingly helpful. I prepaid for 10 months moved out in 2 and Sydney the manager processed my refund with the head manager in Ocala immediately. I.most highly recommend this storage facility as being the very best I have ever dealt with. They also offer many other moving features from packing to pods!
jennifer j | Expérience généraleSydney was the best. She made things easy for me . She needs to manage her own U-Haul. Promote. Appreciate doing business with y'all
Rafael V | Expérience généraleIt is too expensive.
Joe w | Premières impressionsit was fine
David V | Expérience généraleStaf was wonderful
Delia C | Premières impressionsI have not moved in yet, but I don't have any concerns about having any problems. Manager is fantastic!!
DAVID S | Premières impressionsVery competent and cordial staff with many different and helpful products!
chris r | Premières impressionsThe man and the woman was very polite and made my day more easier.I had the best customer service from both of them. Thank y'all
Cindy L | Premières impressionsAwesome facility, convenient location, and amazing staff!
Patrick S | Expérience généraleThe whole experience was top drawer. Sydney patiently explained my options and made the whole experience go smoothly. Mark and Noah were courteous, knowledgeable and helpful. I will definitely recommend U-Haul to my friends!
LOREN T | Expérience généraleSydney keep it up and thank you!!!
Edison H | Premières impressionsIt was easy so far. They couldn’t activate my card but I wasn’t using it until Saturday anyway
Tyanne F | Premières impressionsMgr was beyond helpful and so very kind. She gives real customer service!!!
Lori R | Expérience généraleManager was very kind and extremely accommodating and helpful. My needs were taken care of and I was very pleased with the facility.
Angela H | Premières impressionsThe associate Mike was great. Spent awhile with us to explain everything. Unit is nice and clean.
ROBERT F | Premières impressionsThe young man that helped me was super helpful!
keran k | Premières impressionsEveryone was amazing and friendly pick up and drop off was convenient and quick, 10/10 best experience for storage and truck rental
Annalee D | Premières impressionsSydney runs a great Uhaul location
MICHAEL L | Expérience généraleNo coment
Daniel Z | Expérience généraleSydney was so helpful in selecting packing materials and. Boxes. We have mobility issues, she worked hard to provide excellent storage space. We have been to many U Haul facilities through the years, and this one was by far, the best we have seen and/or dealt with
Lane F | Expérience généraleVery knowledgeable and helpful staff
Tina J | Expérience généraleI want to thank everyone God Bless the staff
David P | Expérience généraleIt's a very clean facility. Sydney is a great person to deal with. Her kind words settled me down after a 3 day road trip with a 26 foot truck. She saw the stress in me. Thank you for that.
stan s | Expérience généraleThe office staff was exceptional. They were very personable and helpful in every encounter I had with them. They should be commended for the effort they put into their daily routines for the U-Haul Corporation. Please thank them for me. Gary C Burger Captain, USNR Retired
Gary B | Expérience généraleI was very happy with U-Haul Storage and would recommend it to my friends.
Robert E | Expérience généraleI spoke with many people at this facility and everyone was very helpful. Noah was extremely helpful and went out of his way to assist me on two occasions.
DAVID M | Expérience généraleSydney was friendly and professional the entire time. It was very busy and she managed to do several things at once.
stan s | Premières impressionsAlways a pleasure dealing with Sydney. 🤗.
Michael Z | Expérience généraleWalked in to the office and within 5 minutes I had a 5x5 storage space and lock and keys!!
LASHALA D | Premières impressionsI want to make sure I was not billed for the time I wasn’t there
Patrick L | Expérience généraleThe manager at this facility made sure I had a unit I could access easily, and made my visit quick.
RACHEL T | Premières impressionsExcellent facility and great staff! 😎
larry j | Premières impressionsJamie has been the best! Professional, helpful 5 stars all around!
PAUL R | Expérience généraleYou do have to wait if no one is at the counter but the service is excellent
mikhaila b | Premières impressionsThis staff is amazing. They were accommodating, friendly and completely understanding with us. If I were to choose a personal storage location again, I would go out of my way, 35 additional minutes, to use this location again. Thank you for everything.
JOSHUA M | Expérience généraleSydney has been terrific to work with! She was very helpful in terms of selecting the right unit and moving in as well as purchasing packing supplies.
Charlie W | Premières impressionsFriendly n knowledgeable about the needs of the ever moving public ! U-Haul meets the needs of the public ! Thanks .
CHARLES R | Premières impressionsI dealt with three people on staff and they were all very nice. Noah was very helpful in showing me how to operate the check out system. I believe the man at the desk was named Brady, and he was extremely patient with everyone as he dealt with being the only one at the counter.
DAVID M | Premières impressionsMike couldn't have been friendlier or more helpful. He made sure I understood everything very well.
RICHARD R | Premières impressionsI can’t believe that the staff could not perform efficiently because they had no internet!
FAYE P | Premières impressionsThe lady that waited on me done a fantastic job in getting me all set up (sorry don't remember her name). And the accessibility to my unit was just right
Wayne B | Déménagement en ligneEveryone was super friendly, the facility is clean, and secure. I love being able to unload in a secure garage. That was super cool! 10/10 would recommend!
CHRISTY F | Premières impressionsI've moved several times using U-Haul trucks but used different storage facilities. This facility was by far best storage facility and the staff was extremely helpful and friendly.
Patrick E | Expérience généraleEverything good glad to see Sylvia is still with u-haul
Richard D | Premières impressionsSidney is an excellent customer service representative. She made sure that I had a convenient storage location as a disabled Vietnam veteran. Please promote her to train others.
Muhammad A | Premières impressionsSydney was amazing! She took the time to help me get through setting up everything for my mom. She walked me through the facility with step by step on getting in and out and how to navigate everything! She's kind, helpful and professional . She's a true asset to this team!!
Kandy E | Premières impressionsThe staff at Uhaul in Leesburg were all amazing, on Sunday June 9th I had some issues with the hours and my long distance one way rental. Sidney (I think) was so helpful and made my very stressful situation so much better! When I returned the truck on Monday June 10th the staff working that morning were so friendly and helpful!
Jennifer N | Premières impressionsNew bldg. nice
robert k | Premières impressionsthe front desk personnel were very friendly and helpful.
everett d | Expérience généraleJamie Foster was very professional and helpful. This was the perfect location for our needs.
Karen B | Premières impressionsStaff was friendly, helpful and quickly answered any questions we had.
Richard H | Premières impressionsThe girls were very friendly and helpful. We transferred our things to your climate control facility. The only thing I would suggest is a vending machine with cold drinks to purchase. After loading and unloading trucks, we were dying. The water in the fountain was not very cold. Other than that, it is a great place. We have tented many uhauls from you as well.
Karen Y | Premières impressionsI have used U-Haul for all my moving needs and been to many locations. This particular location way exceeded all other. They went above and beyond. I highly recommend them to anyone
Kimberly a | Premières impressionsNo complaints always helpful employees.
PAUL T | Expérience généraleStaff was always helpful and friendly
Coretta D | Expérience généraleJamie Foster was most helpful and accommodating. Her storage facility is well organized and clean.
Patrick E | Expérience généraleThe person checking us in to the storage was rude to my husband. We had rented a one way truck and were supposed to drop it off at a different location. She told him he could leave it there. When he asked her a second time if he needed to change anything on the app she said "I've told you 10 Times that you can leave it here!" There was no need to be rude. The app specifically states that the truck my isn't her dropped off at the selected return location. The staff member who was at the counter when we returned the truck after unloading was wonderful! She was polite and friendly
Cathy B | Premières impressionsGreat staff Thanks
jim a | Expérience généraleJamie is friendly, courteous and professional, she's an amazing member of your team!
Elaine C | Premières impressionsGreat place to store something
everett d | Premières impressionsFront desk lady was very helpful.
Dennis B | Expérience généraleGood clean facility people very helpful JAMIE the general manager is great
JOHN C | Premières impressionsGreat place. I would definitely recommend you and the staff is very nice. Thank you very much.
gary e | Expérience généraleJamie and Sydney were VERY nice to do business with. They were both friendly and efficient in helping us arrange for a storage unit that will meet our needs. The facility is quite clean .... both inside the unit as well as the outside of the property. We have used other storage facilities in the past and we feel that this is one of the best we have ever done business with. We have already recommended U-Haul at 29008 US Hwy 27 in Leesburg to a neighbor.
JOHN P | Premières impressionsOverall very easy to rent my storage unit and be in there quickly. I was able to do it after hours and get it ready for the next day.
Anthony A | Déménagement en ligneThe order was not processed correctly, and that the truck and trailer were not where it was requested and no one called to tell me otherwise until I had to figure it out for myself. And I don't care for the phone service not answering at the facility when you call the facility but yet you get put on a national number And will be with you whenever we get around to it
MILTON W | Premières impressionsIt is all good
HENRY O | Expérience généraleI rented for over Ten years and never offered any special offers for being a faithful tenant. The young Ladies that served me for the last few years were Extremely helpful and kind and represent Uhaul in Excellent.
JAMES D | Expérience généraleSydney was tremendous. Always cheerful, helpful and professional!
Geoffrey A | Expérience généraleLady who help me get a storage was amazing and helpful. Also beautiful lady ! Appreciate all the help. March 16,2024 8:30 am
MATTHEW H | Premières impressionsVery polite and clean
gary e | Déménagement en ligneExcellent staff.
ILENE L | Expérience généraleExcellent!!!!
Donald H | Premières impressionsJamie and the rest of the staff were a pleasure to work with. I had some trouble with my unit and they worked it out for me and my family. I'll never forget how good they treated us.
Ricky M | Expérience généraleGreat experience. The staff were super friendly and always ready to help out. Would recommend this place to anybody that asked. Period. Very helpful staff. Communication with the staff and me was excellent. Thanks again for all your help.
thomas Q | Expérience généraleStaff was pleasant and professional..
Stuart M | Expérience généraleVery Friendly, and willing to help you.
SHARON M | Premières impressionsThe woman who worked there was so friendly and helpful!!!
Doug H | Premières impressionsEverything was taken care, and the workers were very helpful
LILIA M | Expérience généraleJamie and her staff are the best. Very helpful and friendly.
Gary C | Expérience généraleThe staff was very helpful and friendly. They went out of their way to make to make sure i didn't have any problems. I would be sure to use U-Haul if I needed to store anything or rent a truck again.I will surely tell my friends about my experience.
James A | Expérience généraleCheck in and check out was easy. Cydney (spelling?) was very helpful
althea l | Expérience généraleOn site mgr. was quite helpful, and very pleasant.
Israel l | Expérience généraleFacility was excellent for the price and no issues at all. Staff was always available and very friendly. I will recommend this facility to anyone.
Chris D | Expérience généraleThank You U-Haul for everything!
Bryan C | Expérience généraleWill pass it to my family and friend
Sheila E | Premières impressionsGirl at the front desk was always professional and polite and helpful. Facility was well managed. Great experience.
Patrick B | Expérience généraleJamie and staff are awesome.
scott s | Expérience généraleSuper friendly,well trained and incredibly professional lady at front desk.Great service!
Chris G | Premières impressionsVery courteous good job
Damon W | Premières impressionsThe storage was clean , easy access, and staff was awesome in every way.
stephan b | Expérience généraleSydney was most helpful very accommodating, very professional. I never fill out these questionnaires but sydney deserves a Raise she's the best
Randy C | Premières impressionsThe U-haul office staff was excellent
Bernard M | Expérience généraleThe young lady who helped us was excellent. She couldn't have been more more helpful. Very Knowledgeable. She had a straight answer for everything I asked her. My hat's off to her!!!!!!!!
James A | Premières impressionsThe employees at this storage facility were attentive, friendly and communicative, great job.. I would recommend this facility to everyone who needs a storage solution..
DAVID K | Expérience généraleHad my unit for many years, and always knew that it was safe and secure. Thank you for 9 wonderful years
MARGARET B | Expérience généraleMy experience was great and the staff she was very friendly and helpful and nice
Yolanda K | Premières impressionsA nice and convenient storage facility. It was clean and comfortable and had a pleasant aroma. There were burned out lights in the hallway near my storage unit that made it difficult to see. I needed to bring my own lights. The bulbs were replaced. I did have a water leak and that was beeping addressed. I will use this facility again in the future. The staff was excellent!
JAMES T | Expérience généraleall good
Patrick B | Déménagement en ligneGentleman was friendly and efficient.
Eric M | Premières impressionsI was so happy with the friendly and always helpful staff. When I took my belongings out of storage I was so pleased that they were completely bug free!! In Florida that is proof how maintained!! Excellent facility to store your items! Would definitely use them again!
Edwina H | Expérience généraleVery nice person, Cindy , I think,, very efficient.
DAVID K | Premières impressionsVery convenient for me. Very clean also!!
Paul B | Expérience généraleSydney was great!!!
LLOYD R | Expérience généraleBoth employees were very pleasant and very helpful
Jazv R | Expérience généraleThere was one staff member who was ALWAYS RUDE AND DISRESPECTFUL!!!!
JOYCE M | Expérience généraleClerk was very helpful.
Eddie W | Premières impressionsEnjoy working with Sidney?. She knows her stuff and works hard. She's awesome.
Rafael V | Premières impressionsSidney is awesome!! Always personable, busy and very attentive!! She needs help cleaning and maintaining this facility!! A/C wasn't working last couple days and lots of dead bugs. Floor hadn't been mopped since we moved in. From what we understand, they haven't been able to find extra help. Guess ya gotta raise the pay!! Thx!
bradley j | Expérience généraleThe Conditioned indoor storage unit was just what we needed. Everything was clean, safe and accessible. thank you
Anthony C | Expérience généraleJamie and her crew are excellent! Always helpful and cheerful. Easy to rent either trucks/trailers or storage spaces. They went out of their way to find me what I needed. Thanks Jamie!
JOEL W | Expérience généraleWonderful being able to deal with people that really care. A+++
RICHARD S | Expérience généraleWhen mixing belongings and boxes in and out it would be helpful to be able to prop the door open. Difficult to set things down, open the door and lift from the floor for a non spring chicken. But things are clean and great and don't smell!
janice a | Expérience généraleVery helpful and friendly staff
tamra r | Premières impressionsI'm totally satisfy. 😊
Freddy V | Premières impressionsVery Friendly, Professional and Customer Care Service Focused employees.
William P | Premières impressionsIt went smashingly.
Susan c | Premières impressionsManager Jamie and Assistant Manager Sydney both are very professional and went beyond our expectations. We will make sure that those in their area looking for a U-Haul will know how well they treat and help their customers. Very pleased,
Elizabeth W | Expérience généraleSydney (in the office) was amazing! Extremely efficient and did everything possible to make our move seamless.
SUSANNE P | Expérience généraleThis was definitely the best experience renting a truck, that I've ever had. This location has the best staff. They listen and provide the services that I needed. Would definitely recommend ( 5 stars! )
JOEL W | Premières impressionsAwesome staff with Sydney and Jamie! Very helpful
Kaye C | Expérience généraleThe unit I rented had trash left from the previous occupants
Terry L | Premières impressionsJamie and Sydney are always friendly, kind, and welcoming. They are the reason I keep back to this store. I pass 2 other Uhaul vendors to see the girls! Wish every company had these two. They are truly an asset to your company.
Alma G | Expérience généraleJamie is very helpful. Bought boxes twice in the last week and she made sure more were available. Merci.
Barbara m | Premières impressionsVery convenient and the staff was always extremely friendly and helpful. Would rent again from here if I needed to.
Patrick H | Expérience généraleA little expensive for a 5x10. The staff are very nice. I would rent again from them.
Harry H | Expérience généraleMissing a few things out of my storage 1 tote filled with dove bodywash gone! I box with all my baking and cooking utensils gone!
Darlene B | Expérience généraleThe office help was amazing! We would definitely recommend this storage facility.
Phillp J | Expérience généraleJamie and Sydney are absolutely the best people. They truly care about people; they both go up and beyond to help people. This is the only Uhaul location that I will ever use. They deserve a raise!! Praises to them both. AG
alma g | Expérience généraleJamie and Sydney are always amazing and kind. This is why I keep coming back to the same office for all my needs. The best team in the business!
alma g | Premières impressionsGood business. I would definitely use again and recommend to others.
BILL F | Expérience généraleSydney is AMAZING!!!! Thank you!
Ledah P | Expérience généraleVery helpful staff and management. My locker was very clean. Non
Gregory A | Expérience généraleThe place is awesome. The young lady that helped me out every time I was there was amazing definitely will continue to come back to you guys.
REINALDO A | Expérience généraleJaime went out of her way to help get the items needed for my stay. Wonderful place.
Deborah F | Expérience généraleCan someone please give me a call to make sure everything is closed on your end and what the final bill was?
ANNAMARIA O | Expérience généraleThe Staff was Awesome, Thank you for all your help. Moving my 70yr old mother was not easy, but you guys made it better, thank you. Shannon Vance
shannon v | Expérience généraleExcellent customer service - friendly, efficient and accommodating to my requirements. Wonderful experience. Merci.
roy o | Premières impressionsStaff was very nice and understanding , she helped me out so much i can't thank her enough , its kind of like she put herself in my shoes and I didn't feel alone with the circumstances im going through! She's amazing
JACOREY B | Premières impressionsWe were there to move and close out our storage unit on Thursday January 26, 2023 @215pm. Forgot our key and the girl working the counter was so pleasant and helpful. Both when I rented the unit and moving out of the unit. We were from Wisconsin here in FL to move my fathers things and what helpful, welcoming, courteous individual. Forgot her name. But Thank you, Thank you!
Gail M | Expérience généralePLEASE STOP SENDING me notices to review your facility. I emailed a "review" yesterday in reply to an email request for review. Thing is it DOES NOT PERTAIN TO ME in any way. I never went to your facility. I don't truly know where you are located. I never used your facility so therefore the FREE room allowed me I never saw. Since I was never there, I cannot be considered a "Move Out". I cannot possibly review or rate you. Wow! I tried to submit just my comments & your system demanded I answer all the questions even though none is applicable. So I had no choice but to answer NO to all. Sorry but the system gave me no choice.
KATHY B | Expérience généraleThe Lady went over and beyond service
shannon v | Premières impressionsThe unit we rented was at the end of the lighting hallway so wasn't well lit. There were dead roaches in the hallway & in the unit and I swept the unit out myself as it hadn't been done from the previous move out. I was concerned because of the pest box for vermin (rats & mice in the unit itself) so we chose to end the contract early. There were signs of moisture along the outer wall. I'll wait for the new facility to be built and probably rent as it's closer to our home. The staff was pleasant and courteous.
Regina B | Expérience généraleThe staff was absolutely UNFRIENDLY and made me feel unwelcome. Even on attempts to become courteous by informing that I was from out of State. She was un helpful and unprofessional in her approach. Absolutely NOT the first impression you want for your facility. I felt if there was another storage facility available I would have absolutely gone there. And, I am looking for another because of this experience!
Peter M | Premières impressionsVery nice young lady behind the counter.
Harry H | Premières impressionsVery helpful and had what I need
Gregory A | Premières impressionsThe whole staff was very helpful. And friendly I jus t love them. I enjoyed my experience. And wil be back
tanja j | Expérience généraleEveryone at our U-Haul center is awesome! They are always helpful and patient. Definitely has a family business vibe, which is awesome. Jamie does an awesome job with the management of the facility. It's never really goodbye, just see you again soon
Arif W | Expérience généraleThey were very friendly and helpful, and when I needed something they had it for me. It was a great experience. Very clean and easy to get in and out of my unit.
Regina B | Expérience généraleRates are competitive, location is convenient and Jamie is the BEST!!
cecelia w | Premières impressionsJamie, was highly professional and knew her job. Every question was answered and her customer service skill sets were very much present. Very satisfied with the move in experience.
David V | Premières impressionsEasy check in process and manager was very helpful.
Chris D | Premières impressionsCustomer Service was very helpful and caring.
larry a | Expérience généraleThank you, excellent A++++ staff, Ernie Hodgdon
ERNIE H | Expérience généraleFrom start to finish everything was great. Staff was friendly and professional. Facility was kept very orderly. I would definitely recommend.
ann g | Expérience généraleJamie was very helpful and understood our needs. The whole process was very simple and easy. Love the month to month without any contracts.
larry a | Premières impressionsWonderful experience! The only dislike s that you have to get out of your vehicle to use the pin pad to open and shut the gate.
Becky M | Expérience généraleJamie Foster, the manager on site, was amazing and accommodating our rather inconvenient move. She took care of us and went above and beyond. Many thanks to her for the quick move in.
Andrea D | Premières impressionsExtremely professional staff!
Fred C | Expérience généraleAwesome Experience
franklin l | Expérience généraleSidney was very friendly and helpful
Knut H | Premières impressionsThe staff was always friendly and willing to assist. Storage cost is one reason I had to leave. I couldnt afford to keep renting at today's pricing. None the less great service.
RAFAEL V | Expérience généraleBest uhaul I've been to. From the customer service down to the cleanliness. I would definitely recommend
shovonda/summer b | Expérience généraleI believe my rent is paid until Sept 4th. My move out date will be Aug 31,2022. I will be using the storeroom for some special items until the end of the month. Thanks for your courteous service over the past 4 years.
LARRY S | Expérience généraleA-1 Staff. Friendliest in Florida!
darin a | Premières impressionsJamie and the entire staff always was friendly and helpful towards any questions I had. They always printed a hard copy of my monthly receipt which I very much appreciated.. Thank you all for a great storage experience.. I will miss you all but will stop by from time to time to say hi..! Thanks again Wild Bill
BILL D | Expérience généraleJamie is awesome.
Shaun B | Expérience généraleVery nice experience and very friendly employees… would rent again in the future and recommend to friends.
Jesse A | Expérience généraleMerci
Carla B | Premières impressionsI like the staff very friendly thank you so much for the help
Gilberto a | Premières impressionsThe girls in the office is great
Janice W | Expérience généraleGreat attitude
jeff B | Premières impressionsThe prices kept increasing after being a customer for several years that is why I closed it. Maybe increase Dee's for new customers and keep it the same price for existing customers.
Tina M | Expérience généraleSydney was very professional , curtious and friendly.
LARISSA Z | Expérience généralestaff was kind and professional
GARRETT K | Expérience généraleit was so easy and fast to acquire a storage shed with U-Haul storage. The young lady that I had the pleasure of meeting in the office was awesome, I had explained to her I had to go to my second job and I had filled out everything on line and I was in and out of the office so quickly. She is amazing. I am new to doing business with this company but so far I am more than pleased.
Edwina H | Premières impressionsStaff was extremely helpful. Very great customer service. Should give them a raise.
Andrew S | Premières impressionsMerci
ann p | Expérience généraleWe keep coming back to this facility for all our of storage and truck rental needs. Jamie is awesome and always so helpful! Thank you! A&W
Arif W | Premières impressionsJamie and her co worker are the best.
BARBARA M | Expérience généraleOutstanding customer service. Jaime was wonderful to work with. She is an outstanding employee and very customer oriented l!!
sarah m | Expérience généraleJamie is your best employee
RAY G | Expérience généraleWTG!
shawn o | Premières impressionsI just really am surprised you all haven't returned part of my money the unite was only used for not even a week
reid b | Expérience généraleMs sydney Murphy made my experience so peaceful she was phenomenal helpful courteous very respectful just amazing love love loved her customer service she was a wonderful greeter and just pure professional.
BARBARA M | Premières impressionsThe worker was very nice and pleasant to work with.
cherryl b | Expérience généraleShould be able to get to my things 24 hours seven days a week 365 days a year
reid b | Premières impressionsThank you for everything Jamie! You guys are great!
MICHELLE V | Expérience généraleJamie and her staff go above and beyond to help their customers. They are courteous and kind and the facility is so clean and easy to access.
James E | Premières impressionsI found so many cockroaches when I emptied my unit
Kyle S | Expérience généraleany communications, i have ever had with whom ever was working, have always been fantastic. polite, helpful, awesomely awesome great staff i have bin renting 2 units for yrs, for my family n me and never have i ever encountered an employee that was not perfect, the place is clean, just great...thnk you all
EVELYN D | Expérience généraleThank you for having this option available to me when I needed it after my husband passed away.
Patricia W | Expérience généraleSo accommodating on the ball personnel.
karen c | Premières impressionsEverything great except for evidence of rat droppings on boxes stored inside locker. Boxes not chewed or damaged. Just evidence of some critters invading the locker during the 9 months goods were stored.
Roger Y | Expérience généraleThe staff at this location is amazing. I had to rent Uhaul moving vehicles/trailers four or five times, and every time it was a pleasure to work with them. I will certainly return to this team if ever the need arises.
Carolyn B | Expérience généraleThree checks were not cashed for August, September and October. Since August we have tried, tried, tried to get UHaul to cash checks. The manager stated they were sent to proper dept. We phoned, talked to various people. Last call went to number given us by mgr. Customer Service again who could not help and referred us back to mgr. Clerk at mgr.'s office phoned us on Nov.3rd ( we are moving so unit closed per end of October and told us checks must have been lost in mail and it had been taken care of...add the amount back into our acc't. On the 4th we checked our acc't. and magically August and September had been deducted from our account, as of this morning October had not been cashed. This has caused out acc't to be totally out of sync and right in the middle of a big move it is imperative that we keep our acc't correct. Jamie and all have been very nice and helpful...we had that unit for about four years with no problems until August, Sept. and October..never late. How can I rate this? U Haul locally, very good. U Haul accounting practices needs some work. Checks "lost in mail" suddenly being cashed as we are moving and no longer renting the unit has caused us bookkeeping difficulty at a time qgen stress is at a high level. Moving! Since uou insist I answer all questions...I am rating accounting, I am not rating Jamie Foster. She has been exemplary.
barbara r | Expérience généraleStaff was friendly and informative. Easy access and exit. Well managed and clean facility. Very good experience and reasonable prices.
glen r | Premières impressionsMy storage shed was completely emptied the first month notice was left at facility was vacated emptied and cleaned yeah I have got repeated notices that my belongings were being auctioned although I left no belongings and bills even though I’ve notified them repeatedly that my unit was empty I’m not vacated the first month ridiculous
Ronda B | Expérience généraleI was with that facility about 17 years. It was always clean and well kept. The amazing part, I paid close to the same price for 17 years. Thanks
EARL H | Expérience généraleI was extremely happy with my storage experience. Very clean and the staff wonderful!!
sylvia m | Expérience généraleOn Sept 9 had injured my back trying to lift the door of my unit. I sprained my back and have been under medical are ever since. Josie has been extremely helpful each time I have used the unit. She is pleasant and helpful every time I have returned to U Haul
LOIS S | Premières impressionsJamie went out of her way to make the entire 15mo experience wonderful. Would recommend to anyone and everyone. *****5 Stars all the way.***** Only recommendation would be not to have your phones roll to U-Haul Corporate as they take forever to answer and know nothing of the actual facility.
JASON S | Expérience généraleHigh weeds left to grow around my storage area for my camper in the back of the facility.
John F | Expérience généraleStaff was very kind and patience with me. I would not hesitate to use services again if I need it in the future.
Cynthia g | Expérience généraleTienen un buen servicio y un personal excelente.
Daniel Z | Premières impressionsJamie and office personnel really appreciated!
Glenda L | Expérience généraleA special shout-out to Christy (sp?). I hope I spelled her name correctly. She was very helpful. I rented my unit and shared it with another person. Eventually, I finished and left it to my rent-mate. Christy made the rental transfer quick and easy.
RICHARD J | Expérience généraleStaff was always pleasant. There was a time when I got there just when the receptionist was about to leave for the day. Since I'm somewhat of a paranoid by myself. I asked he she would stay y. She stayed 30min off the clock. Till I left. That I appreciated.
diana c | Expérience généraleMy only issue was when we cancelled one unit mid month and there was no partial refund AND it was rented immediately. We did ge t a little payment towards the second unit. Staff were VERY FRIENDLY and helpful.
sheri C | Expérience généraleWent out of there needs to accommodate our needs
SUSANE U | Premières impressionsJamie, the girl in charge at the Leesburg Florida location was super efficient, friendly and on the ball. I would absolutely use that particular location again. Cindy
cindy s | Expérience généraleSo far so good. The girls at the facility were delightful and very easy to work with. I would recommend this place to any friend or family member.
ender m | Premières impressionsI believe the girl who helped us in leesburg Florida was called Jamie. She was efficient , on the ball and very nice. Give her a raise!!!
cindy s | Premières impressionsLocal office would hardly ever answer their phone therefore causing me to be on hold forever on the corporate connection
Dean B | Expérience généraleThe 10 x 10 storage unit assigned to us had not been cleaned up from the prior customer. Very dirty floor and walIs. I had to immediately go to the office for assistance. The uhaul office personnel immediately went back to the rental storage unit with me and swept it. I will clean it better when i can revisit with my shop vac.
Jerry H | Premières impressionsThe only thing was the last few times I went to the storage there were live roaches not in my unit but the building containing my unit. But the overall experience was great.
Caysi L | Expérience généraleI was very pleased with the staff. They were helpful with everything I needed and question I asked. The facility was very nice and secure. Thank you so much. You made my moving transition easy.
Tracy S | Expérience généraleVery friendly and helpful! Friendliest storage facility I have ever used
Megan C | Premières impressionsReserved the 12th and moved in on the 19th. Staff was very helpful and courteous
Richard C | Premières impressionsStaff was very helpful, courteous, and knowledgeable. The process of renting and returning a truck was very easy, as well as using a storage room. Wonderful experience and the price was very affordable. Definitely recommend using UHaul.
Lee T | Expérience généraleYou can't ask for a more friendlier and awesome staff like those at this facility. Storage is expensive but other then that a great place to rent. Mark
mark M | Expérience généraleJamie was amazing and helpful! Made my experience a pleasant one and I will definitely be returning to Uhaul for my storage needs.
Noah R | Premières impressionsStaff was friendly, knowledgeable and efficient. Excellent customer service skills!
Lee T | Premières impressionsGreat staff!!
Stan N | Expérience généraleAll staff members were extremely attentive, helpful and provided excellent customer service - especially Casey.
LINDA K | Expérience généraleThe Young lady at checkin was extremely helpful and fast. Knew her job and it showed.
Anthony C | Premières impressionsJamie and her staff are wonderful! Always helpful friendly and very accommodating. I would definitely recommend this facility to anyone that needs storage!
James E | Expérience généraleVery professional, polite and helpful!! Outstanding Customer Service!!! Very pleasant experience!!!
sarah m | Premières impressionsOver a period of several years , I have required units of different sizes. The office staff was very helpful in my smooth transition from unit to unit. I am no longer in need of extra storage but should I require a unit, I would not hesitate to return.
William W | Expérience généraleWe dropped one Unit (no longer needed) but still maintaining another unit . Always have found U-Haul Storage well-maintained and safe and the staff is always professional and helpful. Extremely pleased !!!!!!
HAL M | Expérience généraleManager at front desk was amazing at proving information and help. Also very friendly and personable
miguel m | Premières impressionsThe manager was very helpful and she was customer service oriented. A very pleasant experience..
LEO H | Premières impressionsI'm very happy with the service, staff super friendly and helpful. Definitely if I need in the future another truck or storage it will be again with Uhaul.
ANTONIO P | Premières impressionsTerrible services
ARMANDO A | Expérience généraleJamie was always helpful and professional ! Will recommend to others . Merci.
larry M | Expérience généraleThe staff was friendly and the location well kept. I would have liked an option to rent an open space for a week instead of the whole month. I ended up paying for three weeks that I didn't use.
David D | Expérience généraleThis Uhaul and staff helped us numerous times over the years. Always kind and courteous. Easy to reach, always go out of their way to be helpful. Our shop needs meant we had to build a big shop on property in the end but uhaul helped us through a big part of our business growth. I'm sure we'll be by again before long. Great Place
Arif W | Expérience généraleFirstly I was given a reservation for a unit, when I arrived to claim it the unit was given away. Needless to say I was frustrated.
NORBERT J | Premières impressionsSuper
James M | Expérience généraleI only have one suggestion. The 6 x 12 trailer I used did not have an easy way to disconnect from my SUV, I broke down 2x on my way back and had to use a floor jack to disconnect so my SUV could be towed. Years ago I had a trailer that had a crank handle that you could disconnect and connect easier. Everything else was great.
ALBERT R | Premières impressionsStaff was always friendly and helpful.
Mary O | Expérience généraleGreat service .
Paul V | Premières impressionsAll U-haul people have been great. Polite and very helpful. Website can be a handful somtimes but I've muddled through it.The section for hiring moving labor did not work out,would use u-haul again but now I know it's much easier making my own arrangements for two men to help with heavy furniture.
David P | Premières impressionsAbove and beyond! During the past 2 weeks, I rented 3 cargo trailers and a storage unit. The staff has been great in all parts going above and beyond. We had a few interactions because the place I was moving into was a mess, flooded house, and infested with the tiny roaches who sometimes play dead! After moving from that awful place, I rented the storage unit, and inform them about it. They helped me out with a roach killer bomb. Then we moved to a new place again, and everything well well. I'm definitely using them again for my upcoming needs. Thank you so much. Keep up the good work!
Jose M | Expérience généraleJamie is very accommodating and helpful
Howard S | Premières impressionsThe staff was amazing at uhaul in leesburg would recommend them to everyone the only thing I would like to see a better job of is answering the phone you can never get no one on the phone other than that they get a 5 star with me
Al S | Expérience généraleJeni and the entire staff were very helpful and accomodating. I highly recommend using them for your storage needs. Thanks Jeni!
THOMAS H | Expérience généraleplace looks great, service was excellent, great customer service
Richard W | Premières impressionsExcellent service! Extremely helpful personnel.
James H | Expérience généraleEverything was great & all staff very helpfull
JOHN H | Expérience généraleJamie has been awesome and more than understanding. She really cares
Denatae L | Expérience généraleA very professional team that offered solutions to all the issues for me
Eddie M | Premières impressionsJamie and her team were professional, courteous, and very knowledgeable as always. Jamie is pretty sharp she has a good head on her shoulders and has incredible potential. You go girl!
Billy A | Expérience généraleI'm still killing spiders and roaches that was in my furniture and mice!!
Stefan B | Expérience généraleCindy and Jamie was great
Ninna I | Premières impressionsThe staff was very friendly and helpful. Will definitely use for all future storage needs in Leesburg
lesley k | Expérience généraleJamie's the Best!
Dan J | Expérience généraleJamie was always pleasant and helpful.
pam t | Expérience généraleI rented a 15' truck in Kansas, drove across the nation to Florida and rented a storage unit in Leesburg. My entire experience was EXCELLENT. The employees at both ends were over the top helpful and made my experience very easy! Great job UHaul!!!
Trina R | Expérience généraleJaimie, is so knowledgeable, helpful, kind, and a con cement professional. U-Haul is lucky to have her. The facilities are incredibly clean! I am very grateful for the first month free on the storage unit. Thank you Billy
Billy A | Premières impressionsVery nice experience the staff was very friendly and helpful. Very smooth process.
Rick w | Premières impressionsJamie was super helpful throughout the process. Thank you for making my move from Massachusetts easy!
Casey B | Premières impressionsJamie was awesome! So incredibly helpful!!
Trina R | Premières impressionsMerci.
Mary A | Expérience généraleThe young lady who helped us when we got the truck was extremely kind courteous helpful and very comforting. I would recommend service at U-Haul weatherby a truck or unit all of my friends. Thank you for all your help
gail f | Premières impressionsgood service
larry M | Premières impressionsThe staff were always pleasant and helpful. I had 2 storage units for over a year and then 1 for another year plus. I have recommended this facility to neighbors and would definitely contact them again if I need a storage unit.
Pamela W | Expérience généraleJamie was amazing as always anyone who gives her or her facility a bad rating are out of their minds 😁😁😁
Ka'Tia B | Expérience généraleRental trucks, trailers parked in isle making access to storage units difficult. Returned equipment parked near entrance for cleaning cause the area to be congested.
Ronald L | Expérience généraleJamie Foster was very friendly and professional. Excellent service!
Bill C | Premières impressionsJamie was amazing, patient and very helpful. Wish I could have gave her a hug
lisa c | Premières impressionsDrove 4 hours From Fort Myers, to retrieve my belonging-from the storage with two cars with 7 people in total to help, all exhausted from the long drive, the person in charge at the moment quite unpleasant not the service I have always received from This company, the bathroom was closed, asked and she said they are closed! Plain answer! It was raining had reserved a dolly she did not have it ready, so it was a back and forth from the storage unit to the office. Same treatment, bothered with attitude, taking all her time with out any kind of consideration, that we were tried, wet, and in need to use a bathroom, Horrible experience
JENNY J | Expérience généraleThis is the worst location I have used. The staff is extremely rude and condescending. The office always has a paper hanging on the door saying they will be back shortly. They don't answer the phone. Overall horrible customer service. If you rent a storage unit your stuff will have rat or mouse droppings on them. I would recommend Lakeside Storage which is less than one mile north on US HWY 27!!
Albert D | Expérience généraleI would use U-Haul again
JOHN C | Expérience généraleJamie was easy to work with. She is the ultimate professional and an outstanding ambassador for U-haul.
George M | Expérience généraleI have always purchased my items boxes, covers, tapes and used the trucks to move me all the time I need them, always friendly staff willing to help me carry boxes to my car. I a very happy customer
JENNY J | Premières impressionsNo comments
Yahaira I | Expérience généraleVery good service highly recommend
Jean k | Expérience généraleMy son has been in college in Leesburg for 3 years now. The staff have always been wonderful and helpful.
Sandra R | Expérience généraleJamie is very helpful and cheerful. She assist us promptly.
Carolina Q | Expérience généraleJamie did a great job!
John F | Premières impressionsVery pleased with using this facility. Well maintained.
Robert T | Expérience généraleJamie very polite and professional
Jean k | Premières impressionsJamie did a great job explaining our options and finding the right unit for us. A number of customers came & went while we were there, and she handled all very professionally.
walt c | Premières impressionsFriendly people. Unit ready for us. Accommodated special requests.
Jennifer N | Premières impressionsThank You to the staff and a well run business .
Ben L | Expérience généraleAs easy as it can get.
roger b | Premières impressionsVery helpful and professional staff.
dan s | Expérience généraleVery friendly and most helpful every time we have been there.
MARK A | Expérience généraleGreat customer service experience.
David K | Premières impressionsWe were billed and fine added after we rented frig. mover on 29th and moved our stuff out of unit. I called and gal straightened it out.
don s | Expérience généraleShould have an outlet somewhere so you could vacuum the unit.
Harry N | Expérience généraleOnly negative was so many trailers and vehicles around probably due to all the snowbirds arrivals. It was a little tricky navigating to our unit. But we are completely satisfied.
Mary A | Premières impressionsPrices kept raising and frequently the gate were open for days.
Robin H | Expérience généraleOne thing you charge to much, then after a month of renting you started raising my rent by 20 that's crazy. I'll will find somewhere else to store my stuff in the future. Bait & Switch ??????
Mark V | Expérience généraleThanks
elliott h | Expérience généralefully satisfied very satisfied
RAYMONDE K | Expérience généraleWell kept. Very helpful service
Carol G | Expérience généraleJamie was very helpful and processed my rental quickly.
carol b | Premières impressionsWe had the storage unit for 3 years and they were well maintained and such friendly helpful staff.
CORAL D | Expérience généraleStaff was always helpful and friendly.
joann j | Expérience généraleNice and clean and the staff is very friendly.
Sal C | Expérience généraleVery disorganized, storage units very close to each other, difficult to navigate around buildings. Despite having storage reservation, they didn't know I was coming. Minimal area to return truck.
Linda K | Premières impressionsThis is the third time we have needed their services. Every time, EXCELLENT!
don s | Premières impressionsManager Jamie Professional, friendly, and quick to answer all my questions. Merci!
elliott h | Premières impressionsno problems what so ever .
RAYMONDE K | Premières impressionsStaff is very helpful!
Robyn C | Premières impressionsThe staff at this location were always pleasant and helpful. I would definitely use this location for any future needs.
Kristen B | Expérience généraleVery good experience
sharon D | Expérience généraleI was a customer at this facility for many years and many changes. It was always clean & staff accommodating.
REGINA F | Expérience généraleVery well maintained. I liked the area it was in. Very nice people.
Eric Y | Expérience généraleA smooth transition and a great staff in Jamie and Chris. Jamie was especially helpful to us in getting settled. Be proud of this staff
barbara r | Premières impressionsExcellent
GUY D | Expérience généraleI found the facility very clean, and the climate controlled section worked very well. And the staff were very helpful, and courteous. If I ever need any of your services, I will definitely return.
Peter C | Expérience généraleJamie was wonderful in helping us!
sharon c | Premières impressionseveryone was wonderfull and helpful all the time .
JOHN H | Expérience généraleThe young lady was pleasant and very helpful. U-Haul has a great employee there.
Sal C | Premières impressionsFriendly professional staff!! Air condition unit well maintained. Will use if need storage space ever again.
MARGRET E | Expérience généraleThe process of renting the space was easy and then take too much time. The employee was very polite and professional paint couldn't of had a better experience
george h | Premières impressionsGreat facility. Personnel were always friendly and helpful.
Liz J | Expérience généralevery happy with unit and service
Cheryl C | Expérience généraleDrop off of truck painless. storage unit was ready and clean. Great experience. Thanks
GUY D | Premières impressionsGreat service.
Kimberly D | Premières impressionsThe only thing I had a problem with was with one of the latches. It was bent and difficult to open. I felt I should of had a few dollars taken off the monthly rent.
maryann m | Expérience généraleVery helpful staff and makes you feel at ease.
Gary C | Premières impressionsWonderful person at the desk
Judith M | Premières impressionsI would recommend this facility to anyone looking to store their belongings. It was very convenient for me and I was very happy with the service I received from the staff there
silvia f | Expérience généraleMain security gate needs to be reinstalled after being run over by a truck.
JAMES T | Expérience généraleThe staff was very helpful.
Florence C | Expérience généraleMain gate is broke and torn down. It has been that way for several weeks. There needs to be a faster process to repair/replace the main gate.
Ryan D | Expérience généraleSuper friendly staff. Always helpful..
marilyn c | Expérience généraleGood customer service . Vicky was very informative and pleasant to deal with.
GILDA H | Premières impressionsThe service was wonderful and I’m happy with the storage space assigned to me
Alfonso B | Premières impressionsabove expectations - great customer service
Camilla P | Premières impressionsThe staff were very welcoming and friendly.
Florence C | Premières impressionsvery nice staff and clean happy i picked your place and thank you
Alice P | Expérience généraleEverything was good
Cheryl C | Expérience généraleresponding. Was a pleasure to meet, helpful and informative.
Joe S | Premières impressionsVery nice staff.
Robert R | Expérience généraleThe absolute best experience from any U-Haul, in any state that I’ve dealt with.
Beth M | Expérience généraleJami, of Leesburg, FL is an outstanding employee, thanks Jami.
Robert R | Premières impressionsVery friendly and great communication skills.
SANDRA E | Premières impressionsNice facilities.
Arthur C | Expérience généraleUhaul really worked with my situation . Staff was friendly and helpful .
Gabriel R | Expérience généraleVery friendly and staff with personality.
James M | Expérience généralePlease email me a receipt showing that I emptied my unit #60032 on 2/25/19, and I requested to close my account. My experience with both storage & truck rentals has always been excellent. Merci.
PATRICIA B | Expérience généraleWhat a great experience! We had a little minor issue and Jamie went above and beyond to take care of it. Very professional and courteous! Will definitely will do my storage business here! Recommend!!!
DENNIS H | Premières impressionsLove the Mgr and Assistant This ladies are professional and also very good at what they do.
karen n | Premières impressionsVery helpful and friendly
von p | Premières impressionsAll went well.
don s | Expérience généraleVery friendly helpful staff.
Barbara G | Expérience généraleJust a big Thank You , Jamie was very nice to us and even though the weather was raining all day went and pulled the truck up for us. Thanks Again Ernie and Belinda Gattuso
Erny g | Premières impressionsTrès bien
MARVIN C | Premières impressionsStorage options were clearly explained.
Harry N | Premières impressionsHad the unit almost 4 years. Staff always pleasant, billing correct and timely. Jamie Foster made the move out seamless and she was very professional and a real asset to your team there. Merci
DICK P | Expérience généraleStorage was broken into and I wasn't told for almost one month and things were stolen. All employees knew but me. They claim they have no footage of them opening it, which is a lie. Need all footage.
Felicia C | Expérience généraleNo matter who I dealt with they were all so friendly and extremely helpful!
Glenda L | RéservationI will always use U Haul.
Francis T | Expérience généraleThe staff members were helpful, and friendly.
Florence C | Expérience généralenone
Melba B | Expérience généraleRepresentative was very helpful and answered all my questions.
Barbara G | RéservationGreat service thus far
Patricia C | Expérience généraleRemoved our stuff to close our acct, brought a large amt of cockroaches home with us in the boxes. They were crawling out of a crack in floor. NO refund rec'd on balance, 10 days into month. Ripoff!
Janet H | Expérience généraleThe staff is welcoming, friendly, and helpful.
Florence C | Expérience généraleI was told that I would have $109 as my price & after I arrived, Jamie charged me $133.00. I spoke with Jennifer & she gave me credits for the trouble but Jamie & Dalton is very unprofessional.
paulette a | RéservationRented space for my trailer. Jamie and Vicki were very helpful in arranging and taking care of the paperwork. Thankyou
James M | RéservationNice clean storage facility - we were tired when we arrived but the lady checking us in was super nice
patricia c | RéservationMy new storage unit number 40013 needs to be free during the first month. When I signed yesterday, I had a reservation for the first month's free, but did not double check that the rent is not charged
Florence C | Réservationvery nice experience. Staff was excellent
Trudy R | Expérience généraleVery nice people and excellent customer service. Merci.
mike m | Expérience généraleI would say that U-Haul needs to change the way that if people are not able to pay their whole bill that they are allowed to make payments so that their units do not go to auction.
THERESA S | Expérience généraleWe enjoyed it
Tom S | Expérience généraleMy lock was damaged or drilled out. I ask to view the video's but they could not find anything. I was told by the manager we could use our own locks. Check your computer notes! 2× $85
Angela F | Expérience généraleGreat place to store my stuff. Secure, Well lit, Friendly staff, Clean. Was a patron for 11 years, only left them because I moved out of area.
RICHARD K | Expérience généralenone
Oscar P | Expérience généraleThe staff was very friendly and accommodating. Facility had easy access and was very clean
Carol P | Expérience générale0
beverly g | Expérience généraleWhen I moved our furniture into our new house roaches were moved in with us.
Betty H | Expérience généraleHave always been friendly and helpful.
ALENE F | RéservationJennifer & staff were excellent! Very helpful! Our spaces was clean and the perfect temporary storage for our household items.
stephanie c | Expérience généraleNo problems. Great service
rick w | Expérience généraleI felt welcome and the staff was very helpful and, very friendly. Thank you all.
Ricardo B | RéservationVery helpful and accomondating with my changes
LARRY S | RéservationHave a great day.
Laurie m | Expérience généraleVery professional and extremely helpful - will use them again on my next move.
DOUGLAS S | RéservationJennifer was very informative and helpful in getting me my storage space ! Having 24 hour access was a plus for me. Great customer service !
KEVIN M | Expérience généraleStaff very friendly and good service. The parking lot could be better-very small.
Jane B | Expérience généraleExcellent +. I have only exceptional things to say about this facility. Vicky Adams was unbelievably helpful to me and I thank her so much. If needed I will be back, and will refer others to you.FR
FRANCES. R | Expérience généraleWe were customers since 2011. Just paring down. Time to give to family.
DENNIS V | Expérience généralestaff was always very polite
Daniel T | Expérience généralepersonnel amical
Genevra S | Expérience généraleA 10 all the way.
AUBREY C | Expérience généraleParking to go in the office is inadequate. Trucks, cars make it difficult if they are parked outside gate.
Linda S | Expérience généraleWonderful service
Jacie C | Expérience généraleAll was svery good regarding our storage experience. The place was always clean. The general ourside area as well. And they provide a clean public restroom.
Walt M | Expérience générale