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PHYLLIS CCustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All was well
Michael LMake sure when equipment is rented it's cleaned out with a clean mop and interior needs air freshener due to bad smell in interior and cargo area
Rasheem LMore worker
Solia HThe service was great and employees was very helpful and willing to assist any kind of way.
Anthony LThey wanted me to use the app even though I was in the store and that in itself was aggravating. Then I had to pay a fee that I had already paid in Linden just to get the rental. So the entire situation was horrible. I'm still waiting for the situation in Linden to be resolved.
Demetria EA set of outstanding people. Very helpful. Loved renting from that location. MR R.
IVAN RVerry good
Jeangardy DIt's not every location just this one
Charlotte BI reserved a 15 ft truck. However the day of the move I receive a call from a Uhual rep informing me the truck was not available, due to a customer failing to return the truck on time. This is the second occasion. The Uhual assistant wa extremely helpful can not recall his name. The reservation process needs improvement horrible!!!
Margaret KThe truck I got had mud on tires and splashes around them. Seat area not sanitized; wiping steering wheel came out black. Gas level lower than recorded starting out. Large truck inventory. Staff was patient with long line of patrons crowding small office. For priority Service, set up & sign into their App BEFORE going to pick up your rental, or you will get sidelined if office is busy!
Lessie WRent the available vehicles and not the ones that are yet to be delivered. I had to wait 6 hours for them to deliver it to me. I had to wait because I already had everything outside the house for my move.
LILIBETH NIt just when u gotta take time out to do everything on the app or website it’s too much especially for the older generation the manager & worker r very helpful but it’s too long of a process other then that everything was good
Yvonne DI was charged more for a smaller equipment compared to the last service I was chaged more than $70 for a 10" and i paid way less than that the last time i used a 15" Pls i need to be reimbursed
CHUKWUMA KA long wait buy was very helpful and understanding.
Sherette HStop false advertising 19,99 rent u haul
GARY TThe gentleman who assisted me at my counter check in was very professional, patient & helpful. He gets a "10" for customer service. However, I was EXTREMELY annoyed that I did what was supposed to be the online check-in (uploading my photo, driver's license & other personal information)at home - yet when I got to the facility - I had to repeat the entire process! What's the purpose of having customers do an online "pre" check-in yet when we get to the facility we have to repeat the entire process?
Yolanda RStop with the online check-in..takes to long..
Debra MEveryone that worked at this location was very helpful and polite. Excellent customer service. Will always rent from this location
Srmood Wgreat customer service will definite recommend
GASTON RWe rented a van last week, we left it all nice and clean but the next day I got a charge for a dent in the bumper and we didn't even scratch the van. I submitted a clean stating what has happened and to check the cameras of the night before because it wasn't me who made the dent on the bumper. They told me that they were going to check the cameras and get in contact with me soon but still haven't received an answer from store. They told me that they were going to personify with the case but I don't see any type of response. This store needs to be serious because I've been a costumer for the past 6 years and now because of this incident, I won't be going back to this place anymore.
EDISSON GGood 10 0r 10
Schneider GOutside of updating the company's routers/network everything was good. Great group of young people! Their system had crashed and they handled themselves very very well in a store full of angry clientele. I'd lose it! Shoutout to House excellent customer service! I was so impressed by him I considered handing him my card
Daniel RThis was a new experience for me - renting a U-Haul truck - and the service was exceptional from soup to nuts! Very patient and helpful.
Roger BRien
RONALD DI just wanted to say, the gentleman I rented the equipment from was amazing. I can't remember his name. I appreciate his patience and courtesy.
Diane RGreat customer service. Fab employees. Thxs.
Wendie SA person have to do too much on their phones just to reserve a truck, the process is to long!!!
TAKIYAH WThe new process of obtaining and returning the vehicle were too much hassle, and very time consuming. I miss the days when I handed you my license and debit card in exchange of your key.
Guayos SQuick pick-up and return
JAMES WThe little light bulb on the right side of the blinking light is burnt out and I need to have more people to serve the customer at this location. Thank you very much, but everything was perfect.
EURICO MNothing every thing was great
Edward BHave more help people did know how to go on there app to sign in
CRYSTAl SThe final receipt was exactly the same as the pick up estimate, which is highly unusual. I was charged the full projected amount.
SHARIF CVery good services
JOSE MI was overcharged and told I drove 60 miles. This was my first time ever renting from u haul. They was not much help when I told them I did not drive 60 miles. The manger himself told me this happens to alot of customers but there is nothing to be done. This place was a ripoff. The u haul itself felt like it was going to break down.
Alexus FThe windows on the van were filthy due to prior snow and salt. They should have been cleaned before being assigned to a customer. The process of having to use an app was very disappointing and time consuming. It was not user friendly and reps were not very patient with helping use it.
Teresa Bs/o
Steven AFeel like I was over charged.. how did I go from a 19,95 booking to 80 charge. I'll move every item of mine on foot before I use these services again
Kourtney WEverything was fine.
Howard DDislike the hassle of selfie, license pictures lagging to upload. Check in with this process the most mind tedious experience. Other everything excellent
Masfin GThe location was perfect. However, the computers were down and my wait for a truck took a long time. I had to rearrange my hold day. Please update the computer system. It's frustrating and stressful waiting for computer to work.
DEBORAH Rvery unorganized. To come almost an hour to pick up my rental reservation due to processes in place with your company poor Wi-Fi overly excessive security requirements for cell phones app. Poor staffing.
Gene CI needed a bigger uhaul to make one trip but the lady said it's not allowed for out of state. So I had to pay for two trips.
BIBI VNon
Luis SEveryone was great! I would definitely recommend
DIONISIO RTerrible experience in renting a truck. The process is annoying, upsetting and difficult. There should ba much easier way of making the process renting easier. It's complicated and disgusting. It took me almost 2hours. I'm not a satisfied customer.
Patrick WI never used UHaul. I didn't reserve a truck. I don't know who is using my email but he'd better not be using my credit card! I live in Puyallup, Washington Tom King
TWAYNE KI don’t think you have to do anything.
LEE GI don't see anything
Pauline rFor customer service to be more assisting in helping find the reserved vehicle. I was told first vehicle in row c. Hard to find and how to see
EDGAR JS.O.
HOWARD DKeep up the good
Harold SClean off the vertical for customers and not Mark them do it they self's.
STEPHEN JThe woman working when I returned the vehicle was very courteous and friendly..very efficient as well. She deserves a promotion and a raise.....
FREDRICK BI have never met a more professional group of young adults. Magnificent set of people. High value employees. Neet clean atite. Clean store. Respectful. They are a prime example of what quality service is. Thank you for such a wonderful experience
vonsina wThe performance of the equipment was horrible engine, transmission, gas mileage, damage everywhere. You advertise one price and when you get there, the prices are totally different and all those hidden fees and taxes ridiculous!
ROY E