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DON WCustomer Reviews for U-Haul of Farmington Hills
Testimonials From Recent Customers
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No one was in the office for several minutes. When she finally came out and directed me to the drop off location behind the facility, her directions on how she wanted me to backup were confusing. When asked for clarification, she would repeat the exact same words. She made the drop off an uncomfortable experience.
Joel CRight front tire kept getting low . I had to stop about 4 times to put air in it and had me worried the whole time .
JERIES IExcellent inventory and exceptional customer service. One of U-haul's best locations!!
ROBERT BAlexander, the owner, was surly and behaved as if I was imposing on him just by coming into the store. He didn't acknowledge me or make eye contact and demanded to know if I had an appointment. All I wanted to do was pay for the hitch install and get my car. He even refused to help me when I asked. The clerk who checked me in in the morning was far nicer even though she had a bunch of customers show up at the same time and was also monitoring the parking lot. Too bad he was so awful. Won't buy the bike rack I looked at. Definitely won't recommend that store. What a jerk.
shannon yHORRIBLE customer service -- didn't review any of the contract with me, did not disclose that there is a an additional fee for after hours return, did not mention that there was a link being sent to me that I was supposed to review before using the equipment, and added on several extra charges because of that. What was advertised as a $19,95 in-town rental (I literally drove it a total of six miles) ended up costing $85 after all the extra hidden fees they didn't walk me through. When I called to speak to someone about this, they were unhelpful and just kept repeating that it was in the contract. Do better, do your part in disclosing all of the information with your customers. Not doing so is bad business practice, I will NOT be renting from UHaul again.
TAYLOR CThe U-Haul team did a great job both at pick-up and return. Flawlessly service.
RONALD DEverything was very good
Scott CThe wait time is too long. They need more people available to help customers
EDWINA EMore Workers!! More Help!!
ALBERT TI turned in my trailer after hours. It was 4 hours after my 24 hours and I got charged for a second day that I wasn't happy about and then I got charged a third day because the location didn't check in until two days later. They have scameras monitoring the lot all of the time. They could easily see it was in the parking lot. I was never instructed to use the app to check in my trailer during drop off. I was told to just drop oit off where I picked it up.
ANDREW DTrailer did leak causing a mattress to get wet, but it dried quickly under a fan
RICHARD MThe staff here is awesome!!
MICHAEL WSometimes the location seems understaffed. When there iare multiple customers arriving at the same time, the wait can be excessive.
SAMUEL GI could not have been happier with the equipment and the service.!
BRIAN GExcellent service à la clientèle.
JOHN SOvercharged and didn’t explain I would be charged $35 if I didn’t fill it with $5 worth of gas beforehand like they should’ve
LAUREN JInside of the vehicle was dirty, and smelled like a smoker just used the vehicle. Otherwise, process to rent was easy. I was also surprised how good the fuel mileage was.
BRADLEY BThe staff was amazing, friendly, and super helpful. Appreciate a rental that had blue tooth for safety and was brand new!
NICOLE MHave at least 2 employees work at opening to handle customers that want to start day early. No problem with customer service but can be bit friendlier. Overall seamless experience.
Federico CAll was great, at checkout at 9am. The check in at 3 was staffed by 1 person, who is supposed to run out and check the truck. This took a long time and there were 8 ppl in the lobby waiting. Good luck getting their reviews
ROMAN FI returned the trailer to the Farmington hill store on 3/18/25 approx 12:30pm to a man (did not get his name) who disconnected the trailer from my truck and said he would send me an e-mail receipt within an hour. The next day 3/19/25 @ 10am, still no email I called the office, lady said my trailed was still not checked in and would send e-mail to store to take care of asap.I had to call again at 6pm 3/19/25, trailer was not checked in yet. The man said he would do asap, 10 min later I received confirmation e-mail.
DAVID AFine rental ....fast and the lady really knew what she was doing. Thanks !!!!
MARK TThe saleswoman was so rude.. no information and was in bad mood. I never back to this location again!!!
Luis CGreat job!
CRAIG RKeep up the good work.
PATRICK RI was given a general area where to find a specific truck& serial number. After searching every 20ft truck on the lot by myself a U-Haul employee offered to help me find the truck. We could not find this truck, it was not located on this lot. I had to return to the front desk and to exchange keys and go find the second truck. Delayed my departure by 30 minutes. Frustrating. I would recommend an employee escort you to the truck location to streamline the process.
KIRK MGreat customer service!
EDWARD BThe young lady checking me in was most helpful. I was on the road in 15 minutes. The whole day went way better than I anticipated. If I need a truck again, I will definitely use this location (this was my second time)
DAVID MBad cell phone reception in return area unable to use app. Was told if I don’t use the app I will be charged $20
AHMED NSeems as if the truck needed some work done to it.
REGINA HThe Vehicle was filthy inside and out. I also had a low RR tire pressure light that came on. I was going to put air in the tire but decided to call the store first. Good thing I did. Was informed the sensor was malfunctioning and nothing was wrong with the tire and do not add air. It seems this should have been noted upfront or the vehicle should be taken out of commission until repaired.
SABRENAH LWhen returning my vehicle, it was extremely difficult as I was trying to upload the photos. It was stuck on loop so I was out there in the code, constantly trying to upload the photos. It was very difficult while I watched other people just come in and not take any photos at all and drop their key in the box. This should've been explained to me if this was something I did not need to do.
KRISTIN APicking up the equipment was a fast and easy process. Besides the left turn signal not working every time, there were no problems.
CONNOR ATruck full of snow that I had to clean myself and when I returned the truck they MIs- marked my gas mark and charged me extra for gas. I returned it with more gas than when I picked it up!!!!!!!!!
GLENN AGrrrrrrreat!!!
PATRICK YService was top notch 👌
MARK ANothing. The people at this location are always super courteous and efficient. The equipment on the lot is clean, well maintained, and organized.
THOMAS ACompletely satisfied with employees and equipment
SANDRA IThere is nothing to improve on. Our whole process with this U-HAUL property was very smooth with no issues at all.
THOMAS SThey did not give us our dollies and there were a lot of issues with our reservation.
Daniel GTaking photos of the equipment in the back of this facility is eerie.
SANDRA HWhen I tried to take picture of the truck with the app it was all black, no picture of the truck. Also the windshield wiper sprayer was aimed towards the front of the truck and not the windshield. Otherwise everything was great. The workers were friendly hand helpful.
MARK JThe owner of this location was amazing! Love this location to help with my move. Will use again
Tatyana FWe have used Uhaul 3 times in the past couple years. Always excellent service and reliable equipment.
GREGORY GThe employees had a very poor attitude not friendly at all..
SHAWN LGood customer service and harmless in and out both in receiving and returning.
CHAD SNo improvement required, fast and courteous service and smooth equipment return.
Richard Wvery professional, excellent communications
Hollis DThe system to return the equipment after hours need to boot up faster.
JOYCE HEverything was great!
ANTHONY LNothing. Kenyon and his team did a great job when I ran into trouble with my first truck. From start to finish they helped with the offload and reload and got me on my way. Je
DAVID WThey Charged me 3000 miles when I used the vehicle 1,5 hours…
Julio GVery easy drop off. Thank you. Great experience
LORI EOutstanding service --- got checked-out super fast with courtesy.
ROBERT FClean the vehicles inside and out.
DERREK RNo comments, some answers don't apply cause I returned it after hours. No contact with anyone and was snowing. Can't tell either if it was clean or inviting or personnel is helpful. Idk
HAZAEL SI've always had a good experience with the customer service and the vehicles at this location !
SHELIA GTwo major cracks in the windshield, and the rear tires are below 4/32" tire tread. I told the desk when I rented it and they said call the help line. Called the help line twice and nothing ever got repaired. On top of all of this they overcharged me for the rental time. When I called it out at the front desk they told me they don't do anything with corp. Accounts, told me To call the 800 number and walked away from me and would not talk to me. This is the most poorly run facility I have ever dealt with. I will not ever use this facility again. Please call me to resolve the overcharge on my credit card.
STEPHEN CAlways friendly and helpful for the customer's needs
ANTHONY LThe truck did not appear to be damaged but had a pull to the left and the steering was off center.
KEVIN LI has a great experience with the associates at the Farmington U Haul.
IVY K | Expérience généraleService and management were top notch
shaun b | Expérience généraleExtremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.
Paul G | Expérience généraleWe used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.
Sean D | Expérience généraleYour customer service has been awesome
derrick g | Expérience généraleDelivery charges seemed high for a delivering to my home
christina b | Expérience généraleI set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!
MARY E | Expérience généraleErick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!
Ederique G | Expérience généraleMerci.
Philip N | Expérience généraleBobby is great to work with. Good communication the whole way. Merci.
matt s | Expérience généraleI rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.
Ashley T | Expérience généraleThank you! Your team did an excellent job
Lanette K | Expérience généraleConvenient, keeps you informed, no problems, friendly staff.
RAYMOND B | Expérience généraleI got robbed by ur moving helpers I will never do business with U-Haul again
Diane A | Expérience généraleThe Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Merci!
Sheila A | Expérience généraleI never visited the facility. I had U-Boxes stored at facility.
Ron H | Expérience généraleI had a great experience from pick up to drop off of my U-Box!
Emily K | Expérience généraleGood job
Garry B | Expérience généraleThe lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service
sandeep a | Expérience généraleEasy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.
Emma K | Expérience généralePick-up person was very accomodating
Anthony W | Expérience généraleWell maintained faciity!
Joseph D | Expérience généraleThey made moving an easy experience.
lucille R | Expérience généraleKatrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!
Phillip W | Expérience générale