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EDGAR GCustomer Reviews for U-Haul of Huntspoint
Testimonials From Recent Customers
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The trailer in question shakes while driving,is an old unit without maintenance. Unfortunatelly for my move, it rained and water got into the trailer soehow, causing some of my belongings to get wet. I reported it but it looks like nobody cares.
RODOLFO ERight tire must have had a slow leak. I was quoted 1,79 per mile and was charged $1,99!
Jennie YThe staff was great. Jay was very polite.
Krystal OThanks very helpful Guys are nice and friendly
EDUARDO FThe truck was in great shape really good worker at the location friendly because of that, and the good feeling they gave me when I grab the rental was a three-quarter gas and I return it with a full tank of appreciation thank you very much for your service. I see you next time.
JANSEN RGet counter help
STEVEN DAlways a pleasure using U-Haul
BRIAN TExcellent service 👍
JOSEPH PTerrible service. Returned the trailer and neither employee spoke to me. Took pictures and sent to the manager. No response. 3 days later they called and said "when are you returning the trailer". Completely unorganized and untrained employees.
ARTAN VGood job
GARY PKeep up the awesome job!
Mario WNot things
richard rThe receptionist was going thru the motions of ending the day. It was 3:00 pm when I show up but it seems she wanted the day just to end.
JOSEPH AContinue the great service they are always helpful and professional..
MARSHA THave better, friendly staff
Sylvia OBuen servicio
Elbis PExcellent
JOHNETTA GThe young lady who assisted me when picking up the van did a great job. She was helping several people at one time and got it done. Everyone there deserves a raise especially her.
Julio LExit entrance remains blocked often and customers are forced to exit through the more dangerous entrance. Please consider allowing safe passage to exit for accident prevention.
Jerfelis PExcelent atention
JOSE GGood job
AHMED KThe cleaning products to make the vehicle smells good don't need to have such a strong smells
IRENE MGood customer service
CLIFTON BEverything was good
SERGIO QGreat job.
ERIK SCheck camera and see how slow and unprofessional n unprepared your receptionist was as she was on the phone and had no help and the person that was outside couldn’t help as well.
JAYLEE RExcellent job from the assistance received from the canter help.
Adekunle PPlease discuss full contract details including costs before customer agrees and signs.
MICHELLE MGreat job fellas and thank you for that information
Timothy BThis was the first time using a U-Haul van and the overall experience of pick up and drop off was great.
FRANCISCO SHorrible customer service
David FCory is always Outstanding I’ve been renting with Uhaul for a few years now and his work performance has always been Amazing and I appreciate him for making my U-Haul transaction easy
RICHARD UThe check in and return process is horrible. My reservation had to be redone because it wasn't working. When I got back, my reservation didn't have the return option to start the process online. I had to call to be able go do the return.
Leslie JKeep up the good work. The thin build young man was very professional.
Arnold TFue bueno
Loren SEverything was great except when dropped off. The gentleman that was outside checking out drop off vehicles, collected my key was very rude, sarcastic and condescending. He made a smart remark when my husband asked him if we were in the right spot. My husband began by saying "I'm dropping off a van and he cut him off by saying "Obviously, I can't see that" there was no need for that. Unfortunately, he is a reflection of U-Haul and should be checked on his attitude. I am making it a point to write this review to call out this individual, get him trained, he needs sensitivity training to work with his community! If he is unhappy with his job or like in general, then move on but do not take it out on customers. That plays a big role on a customers experience. I hope this message gets to an intended party that will not ignore this review.
LISSETTE DCustomer service was very bad
Michael GGood service
MELVIN RNot much everything was good
jennie fThe place i got the cargo van twice they mistreated me bad the guys there are rude looking to fight one said he forgot about us dropping the truck the first time because he smoke weed I ask for help on returning the van yesterday he rudely told me scan the barcode on the door I did it ask me to pay again I was charge already I ask him for help and he brushed me way I hate that place never again and I will tell anyone never go there as well super bad experience horrible customer treatment not even one star they deserve
SAMUEL MThank you. The service was great and professional.
Mohammed Ggood service
MELVIN RThe location inside Smelled like marijuana employee on duty was on personal call upon arrival had to wait until he finished conversation
WILLIAM RThank you again
JAMEL PThey serve you very well. I don't remember the name of the African American girl. She is very nice.
Melvin REverything was excellent
Yoely PNice
WALTER AEverything was perfect
Juan MReturn process when no one is available took some time and required call to customer service. Mobile process a bit confusing.
Carmen Rin the morning all went well with the lady at counter during 9 am 01/30/2025 but on return 2-230pm guy that works at lot not the counter guy the one on lot checking returns in unprofessional acted like we were undocumented people that do not know any better
Alberto MMiss Stephanie was very nice, courteous and helpful.
Doretha MThank you Stephanie for your prompt, courteous, & professional service!👍🏾
Jeffrey HBeyond excellence of customer service Specially, Jaren, His knowledge , alert, proper comunication, excellence customer service ,he did give! Thank you very much Jaren and UHaul company for having him working in your company ! And his co - worker as well , dont remember his name! He also was very alert, knowledgable and did care my concerns as well as Jaren ! Thanks you all 3 ! Jaren-co-worker- U Haul
Rosali FStaff and the internals of the Facility are fine, but the location is harrowing, on a major highway bridge and many of their vehicles cannot be driven under nearby overpasses and highway bridges. I absolutely cannot recommend anyone in their right mind drive a vehicle in New York City.
Ethan GWe arrived at the facility at 6:30 AM. The store was SUPPOSED to open at 7:00 AM. Our scheduled pick up time was 7:30 AM. The woman arrived to open the store at 7:45 AM, 45 minutes late. I was standing right in front of her, and she made me fill out all the information on my phone.郎 By the time I got my truck, it was approximately 8:40. I had moving help waiting at my house at 9:00 AM. I arrived with the truck at 9:20 because of traffic. Because the woman was late, moving help started loading the truck at 9:30 AM. Because she was late, I had to pay the loaders an extra hours worth of pay. And to top it off, she didn't have the 24 wrapping pads, so I had to use my blankets, sheets and coats, jackets and robes to cover some items. That place was TERRIBLE.郎
Richard LIt snowed, none of the trucks were cleaned off, i had to buy boxes, it took the girl at the front 15 minutes to count the total of 8 boxes and how much change to give me. Charged way too much money for 2 days. Don't think I'll be using U-Haul in the future and mind you i will need a truck very soon
Jennifer GEst customer service ever the uhaul team here is rhe best at this location….. all ways recommend rhis location!!!!!! Aaaaa+++++
DIOGENES DIt was difficult to return the truck with the App
Marlon PBien
Jairo LWhen I rented the U-Haul I asked the lady that was assigned morning shift a little after 10:30am to help me pull out the van because there was a car blocking me I didn't feel comfortable pulling out the van due to car another van in the way she gave me a hard time she was very rude and nasty and decided to argue with my little sister she was very unprofessional and instead of helping a customer she rather be on her phone I never had this issue and when I rented previously they never had no issue helping me with what I needed even pulling the van out the way so I can take it off the lot .. she is a African American women I'm not even understanding why she even has her job if she can't even help customers out properly. I also will be reporting her to corporate because she was very distasteful.
KEYONTA Tgreat customer service !!
Margarita MI got charged a full extra day (24 hrs) for 15 minutes extra of use. Does that seems fair?
JOSE E