Customer Reviews for U-Haul of North Saint Petersburg

Évaluation :

2

The man who helped us was insanely rude and made me feel like i was a idiot

Évaluation :

4

The installer at St Petersburg gandy was truly awesome A+++++

Évaluation :

5

Return prices was super easy and personnel was very friendly

Évaluation :

3

Truck wasn't swept and interior not clean!!!

Évaluation :

5

Everything was smooth. Ebony definitely saved the day for us! Thank you for everything

Évaluation :

5

Nice

Évaluation :

4

We wanted to pick up a trailer at. 66th location, around the corner from us. Had to drive to st Petersburg to pick up trailer. But we'were so happy that the trailer had newer tires

Évaluation :

5

I requested the pick up location to be the Tropicana Field downtown St Pete. When arrived, it was the location by the airport. Other than that, the pick location had very friendly and helpful staff.

Évaluation :

5

representative was very helpful and made a quick transaction

Évaluation :

5

The people at this U-Haul location are outstanding. So helpful and friendly. I do all my rental through them. Wouldn't go any place else

Évaluation :

5

The gentleman working was very rude. Took a phone call after I walked in with a reservation. When I said something he wasn't going to serve me. Just not very ice at all. If I wouldn't of had a reservation I would of left.

Évaluation :

5

Superior service from start to finish!!!

Évaluation :

4

Having the check engine light come on for fuel cap not closed properly when I picked it up. They cleared it, then having it come on for a catalytic converter, cleared in Pensacola. Then a third time is very nerve racking when you have no idea what's wrong with the truck!!!

Évaluation :

5

I was a little disappointed that I was not allowed to drop the trailer off at a location that was 10 minutes from where I was at my storage to drop off my motorcycle. The U-Haul just up the road on 66 is over half way closer and I would' have had it dropped off before closing.time.

Évaluation :

5

Great customer service! They make a task you dread so much easier!!

Évaluation :

5

All services and employees were top notch and very helpful.

Évaluation :

5

No need to do anything . The fellas doing the check in and check out made it a smooth, easy experience. Very friendly and courteous.

Évaluation :

5

Nothing to do, it was perfect service and good value for the cost.

Évaluation :

1

I picked up my U-Haul truck, a 10 ft GMC box truck, from the St Petersburg location in Florida. The young man who assisted me was very helpful however, he was not very thorough. I communicated that I was traveling from Florida to Indiana and I required a one-way rental and I communicated to drop off location clearly and even showed him on my phone the drop off location address. Once I returned to Indiana and dropped off the U-Haul after hours, I was greeted by a variety of signs stating I needed to download the app and return the vehicle using the U-Haul app or I would be charged an additional fee. The U-Haul app was not intuitive and was not helpful. There were no simple to follow instructions. I attempted to use the U-Haul app to return the vehicle which was cleaned and fully fueled but was unable to return the vehicle using the app. I dropped off the keys and locked up the vehicle. The next day I called to ensure the vehicle was returned and I was notified that not only was I charged a $20 return fee because I didn't use the app but I was also charged an additional $1 500 because I dropped the vehicle off in a different location than specified. Apparently the individual in St Petersburg did not enter the address for the one-way drop off. This is not difficult to understand because the shop in St Petersburg smelled so strongly of pot I'm fairly confident I walked out of the store with a contact high. I typically use U-Haul for all of my truck rental needs but this was a terrible experience. The customer service representative entered a dispute for me and I have contacted my credit card company about disputing the charge but I am only hopeful at this point they take care of my situation. I am available for comment. I would hope someone from U-Haul will contact me so we can discuss this situation. I am fully prepared to dispute this charge with my credit card company and leave a scathing review.

Évaluation :

2

I was charged for equipment that was not available despite the representative assuring me that the charge would be removed.

Évaluation :

5

Make sure that the truck has at least a half tank of fuel so you don't have to go immediately to get fuel. Make sure to have enough Dolly's, I had rented one but it was not available.

Évaluation :

5

The trailer ratchets were old rusty and worn and it took me an hour just to strap the car and it did not feel safe. When I was unhooking the car I had the same issue and hurt my finger. I've always had great experiences at this location but this trailer was not good. Would be nice if I could get a refund.

Évaluation :

5

Great service on the phone and in person, would absolutely go back to rent from the same location

Évaluation :

5

I'm a single mom directly impacted by last year's hurricanes Helene and Milton and was so anxious about finally emptying out my storage after being displaced for almost 2 months...Ebony quickly calmed me down with unheard-of empathy and assured me that U Haul could accommodate me...she was right...also Michael was great...they had no way of knowing and I never told but it's hard for me to have even simple interactions with people due to severe PTSD due to domestic violence...they made my experience so calm and positive...they are kind and pretty cool and the location as a whole was just excellent...the best customer service ever....I love them...God bless them...they are a great team

Évaluation :

5

There were two guys working when I came in and both were super kind and helpful. This was such a quick and easy process!

Évaluation :

5

Overall the process was easy and well organized

Évaluation :

5

A+ location, these guys will take good care of you!

Évaluation :

5

The truck cab was very nice. Loved that it had bluetooth.

Évaluation :

1

i think the mgr & employees are nice, but each time i’ve rented there the equipment has been faulty. this time left headlight was out and there was no lock to lock up my personal property maint is very important u-haul needs to require equipment be checked daily before renting i reported the light out and no lock provided the employee seemed indifferent ty i will come back but i want u-haul to correct these deficiencies

Évaluation :

4

No issues. Everything was straightforward and as expected.

Évaluation :

5

Owner is very helpful.

Évaluation :

2

Charged me for an extra day for checking in an hour later than time on contract even though I didn’t leave the yard for over an hour later because the running lights didn’t work, it was raining and they worked on it for over an hour before I left their yard when I picked up the trailer

Évaluation :

4

The customer service representative (whose name is Shannon, I believe) who assisted me was outstanding in every way. I've used the Gandy U-Haul location for many years and I've moved 10 times in the last 25 years, but she stood out because of her combination of positive attitude, cheerful disposition, professionalism, accuracy, initiative, efficiency, appearance, processing speed, personality and commitment to excellence. Keep up the good work, U-Haul. Suggestion: That site could really use more real estate to accommodate more parking and to make entrance and exit easier.

Évaluation :

4

Make sure all things on the vehicle have no issues. I rented a 15' at the beginning of January and the headlights barely the road in front of me. The van we recently rented showed low tire with only 5000 miles on the odometer.

Évaluation :

5

The staff is very friendly and efficient

Évaluation :

5

Excellent service à la clientèle. Efficient, gets you in and out. Merci!

Évaluation :

4

Good customer service

Évaluation :

2

Unfriendly advisor

Évaluation :

5

Nothing. The staff was very helpful and friendly, location and hours were convenient.

Évaluation :

5

In the last 3 months I have rented a van at least 4 times due to damage from hurricanes and the aftermath of the storms. Service is always professional and courteous. Equipment is well maintained and renting is easy. Thank you for your assistance in the aftermath of the storms.

Évaluation :

5

We are very happy with the service from the crew. Professional, kind, communicative, hardworking, quick-they didn't stop. We will absolutely use them for all our moving needs and highly recommend. Merci encore!

Évaluation :

5

Unfortunately our driver side front tire came undone and the rachet to tighten didnt work. We made a service call and they repaired it but it didn't work properly through the trip.

Évaluation :

5

Didn’t really have much interaction-but they were friendly and helpful and answered all my questions

Évaluation :

5

Great staff

Évaluation :

5

MOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM

Évaluation :

5

MOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM

Évaluation :

2

Customer service is rude and very slow.

Évaluation :

4

make sure you have the rented accessories available.

Évaluation :

5

Very friendly and accommodating. drop off completed with ease.

Évaluation :

5

Easy to make reservations. Efficient check-in. Reasonable pricing. Easy return process. 5 Star service all the way.

Évaluation :

1

The agent behind the counter was rude and disrespectful. She kept thinking everything I did was upsetting me when really, I was trying to self-check in to help her. She was not only rude and disrespectful but then blamed me for her attitude. I will not be renting from this location again. She seemed to have no trouble helping two male customers who arrived after me.

Évaluation :

4

I had chosen a pickup location nearer to my house, but the pickup location was changed at the last minute.

Évaluation :

5

Your a 👍

Évaluation :

4

It's good as it is

Évaluation :

1

I would not recommend uhaul at all after everything I have been through with them and for some lady to call me any day everything looks correct that she did investigating but no one called me and asked me anything so NOPE. I will pay more to use Penske or another rental place.

Évaluation :

2

Charged me for gas when the same amount was put in

Évaluation :

4

The truck was a piece of junk. Old and no backup camera for moving in reverse. The people at the location were great though.

Évaluation :

5

I've been there on several occasions and had problems with one employee that always seemed to be working when I was there. I never seen him this time when I picked up or dropped off and the crew that was there both times were very nice, friendly and helpful! Merci.

Évaluation :

5

Would highly recommend...... Very good!!!!!