Great and very helpful.
JENELLE RCustomer Reviews for U-Haul of Perrine
Testimonials From Recent Customers
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The location, people and everything is very cleaned
OLIVER TTo whom may concern, they will screw you on the Sunpass easy pass on the highway even if you have an account, U-Haul will steal and charge you more money than normal, which is a big problem. How much do they steal from customers? They like to blame the sound pass people, but it's actually them because when you rent a car, you can add it to your account and you save money.
NOEL Gvery busy location but all worked out just fine
STEPHEN NThe lady who helped me was awesome
FRANCISCO MI was charged extra when I turned a trailer in on the due date. The guys at the store told me I was all good and then I was charged after the fact with no heads up.
ANDRES BEveryone is very helpful
LAZARO DThe technician install the lights and connected the chains but did not secure the ball for the trailer and the trailer came off. I would say you need to do better training. Just glad that nothing happened.
BRUCE FNatalie served me, and I was very satisfied. I had never rented a U-Haul before, so it was my first time, and I didn't think it would be so easy, both the pick-up and drop-off processes. In just a few minutes I was driving, and to return it, I just had to hand over the keys. My experience was 100 % positive.
LEONARDO CSmooth return of a 26-ft truck and two 6x12 trailers
RICHARD EThe staff was very kind and knowledgeable. The only problem is that there is no customer parking space and cars were blocking others cars that were trying to get out and in.
Judy LThe trailer was great. Thank You.
KEVIN SExcellent service. In and out in 15 minutes. Return was even easier and faster with no hassel.
GUILLERMO BThe staff was welcoming and extremely helpful.
GARY QThe customer service could dramatically improve. I had a request for additional mileage and the person at pick up (Caroline J) argued with me and told me it was my fault. She tried to blame me for picking the wrong return location. If a customer is clearly telling you they calculated the mileage and door to door it's the exact amount quoted and know they will need extra miles, then give a courtesy and allow additional miles. On top of poor customer service, the transmission was going on the truck I was given so I could barely shift the gears or take the key out of the ignition when putting the truck in park. I have rented from U-Haul many times and this was absolutely the worst experience I have ever had. I will think twice before renting from them again and especially from this location and you should too.
LINDSEY TThe lock jammed quite a bit. It may have been rusted/wear and tear. At return, I could not open it to lock the back.
Pedro T1. The App is not working properly. Tried checking in with it at the location and got the message that "I was in the wrong location". 2. Check-in at the counter worked, although there was a collosal waste of time when she called State Farm to confirm my policy would cover. 3. Returning the car took ages. Location looks grossly understaffed in that area.
John SThe clerks were pleasant, explained things of importance with a smile
VALERIE MManager was very professional and efficient resolving wrong initial miles calculations.
RAUL RAcknowledge all customers if they are waiting. No preferential acknowledgement or communication if someone enters who speaks spanish.
paul sGreat service and very accommodating
RICHARD RNothing your service was great Thanks You!!!
WILLIAM MGood service and equipment.
BRUCE BAll Excellent, thanks
Carlos GExcellent customer service!! The staff was very friendly and helpful!!
Luis SGood customer service. I didn't feel or see anything that needed to be improved. Thank you for a Good Service.
Miriam FThey charge $70 for a cleaning fee it’s absurd
JONATHAN GHorrible experience. charged too much, charged 3x
JULIANA YExelente experience with this team. I loved 😍
ANGEL GShould come with full tank of fuel.
JAMES Sentirely my fault for not going back in and complaining about gas gauge indication being slightly off but i traveled a total of six miles and somehow had a gas surcharge a little over $7 - it was obviously wrong to begin with
MANUEL RThe customer service wasn't there
JUAN FOnly thing to pass on is when told of 4 days to return I replied it would be longer, 6-7, they said I would have to pay the additional time. I agree with this. However, the Johns Island SC drop off was not informed it would take me longer and they sent out messages and listed the trailer as potential stollen. No harm to me, but a note in the contract may have avoided Johns Island Team from trying to track me down …
FRANK IThe only problem the computers are way too slow, and never enough people in the front to help when there’s a line of customers….
NOEL GExcellent service
WILFREDO HEmployees need better training
Julieth VNothing, was perfect
ERNESTO TBasically nothing staff is very professional and know what they are doing. Always had problems at other locations my hats off to the Perrine Florida location
WILLIAM KEl día de 02 /19 /2024 en horas de la tarde rente un trailer en esta locación las personas que te hacen entrega de los vehículos que rentas son. Personas mal entrenas para este trabajo te ponen a esperar te contestan de mala gana y te hablan de los artículos o vehículos como si uno fuera un experto.en mi orden rente una bola o conector el cual la persona que me estaba atendiendo me dio 2 de inmediato le dije que estaba equivocado y le regrese el otro.al dia siguiente de la entrega el mismo sr de mala gana ,mala manera me dijo deje eso ahí tirado etc no me recibió nada sin darme cuanta una de las partes se quedó en el vehículo y a los 15 minutos regrese y se lo entregue al sr que estaba revisando. Horas más tarde se comunico alguien con migo diciendo que yo me había llevado el hitch y que en la cámara se veía que no loentregue le explique que yo había regresando y ni si quiera tuvieron la delicadeza de devolver la llamana y decirme que se habían equivocado..la verdad alguien. Debería estar pendiente de estos casos para dar un mejor servicio y experiencia
DIEGO CGreat service
LEE Mhorrible customer service by the attendant at the counter in time of need.
MAYRA AMy initial reservation was for 2 days but the movers and I only needed it for 5 hours! An absolute dumpster fire of errors and incompetence. Was quoted and saved the quote for 93,66 and got there to sign the agreement and get to moving and the price turned to 140! A quote is a word/expectation that I agreed to when entering my card info for reservation. This place couldn't figure out how the online reservation got to the price but I had to force them to honor it. Then asked to park my car and they said go "go find a grassy patch" like I am not the customer paying his paycheck! Kind of a problem when someone is coming to rent a vehicle and there is no place to park their car. This is an obvious oversight. Upon return after traveling 3 mi total they charged me for 10 miles and for gas! Thank goodness I took a pic of both starting mileage and gas and upon return! Then didn't even open or use the bag of furniture blankets but since I reserved them and paid upfront, the manager said I could not be refunded it because it was there and paid for even if you didn't need them! May want to consider retraining and a program/process review at this location. -Casey Ouellette
CASEY OCustomer service experience was great. Douglas was very courteous when I returned the vehicle. My issue is more corporate policy. How is that I have to scan my own license, take pictures of the truck, and then get scared 10 different ways when I decline the insurance. After this experience, you have opened the door to a competitor. My next rental will be with someone else. Let's see if everyone is racing to the bottom.
JUAN FBig scam, as soon as I received the invoice I noticed that they were charging about 159 when all the charges were supposed to be 49.00. I contacted the brunch and spoke to a person by the name of Nataly who after reviewing the invoice advised that a fee had been charged in error as they thought the furniture dolly had not been returned which it was, and that a manager will review the invoice, fix it and resend it. Nothing was done, I have disputed the transaction with my bank and reported this issue. I also have a Garmin Tracker that shows I driove 7 miles from point A to B and on the invoice that are charging 4 gallons for fuel.
ARMANDO VGreat service all around !!
JON SI showed up at 7:40 in the morning thinking they opened at eight but they open at nine. The employees came in soon after and found me she let me in around 820. I had already done the registration on the app. She got me finished quick with the paperwork. Some other guys helped me outside hook it up and I was out of there in 20 minutes. They were super helpful and very friendly excellent employees when I came to return it, I saw the same lady. She helped me out again and check me out via a handheld device and I was out of there in 10 minutes very great experience. The employees were incredible. I don't remember her name, but she was a slender black female, and she deserves recognition cause she was very helpful and helped me even before the store was open. excellent representative of the U-Haul brand
BRUCE JThe truck I rented had issues with the loading ramp which was problematic when we were trying to move. It would be helpful if the unit was checked out better when it had been returned. That said, I rent from the location often and it was an isolated event. The manager handled the situation in a professional manner.
LISA MKeep up the great work
Jonathan CThe employee that was there when we went to return the van at 5:10 was rude and wouldn't help us with the return we had issues with the app
TY ALocation has significantly improved. Adequately staffed. Rental process fast. It does help to go there during off-peak demand hours.
RICHARD CExcellent
JUAN OOur customer service agent was excellent. She was friendly, professional, and very efficient in a busy store. However, the truck we were given, was really beaten up - had a big gash in the back and lots of scratches and dents around the body. That being said, it didn't hinder our particular errand.
MARY SNice easy and fast
PABLO RPerfecto
EDUARDO RSegún mi experiencia, por primera vez, seguir trabajando como lo están haciendo.
YORDY TEverything is good
LARRY WNot the friendliest customer service. Mask on, no eye contact.
DAVID Fgdfshng
Rafael G | Expérience généraleI used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.
Keri A | Expérience générale