Helpful in getting unloaded and patient in explaining the process and various options, despite being clearly very busy
Bryca SCustomer Reviews for U-Haul of Westside
Testimonials From Recent Customers
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It was really difficult to get in touch with uhaul when I needed to. My first attempt to access my box was difficult. The office didn't answer the phone so it was transferred to someone who sent them a message and set it up so I could access the box. When I attempted to do so, the physical office had no idea what I was talking about and wouldn't let me access my box. When attempting to take the last couple of items out, I called to set up access to my box. They answered, said "can you hold?" Then put me on an 11 minute hold. I finally hung up and called a bit later a few times. No answer. I called the next day trying to set it up again. No answer. Transferred through to customer service where I had to explain I had been trying to access my ubox for a day at that point and couldn't get through. They managed to get me through thankfully and I got my things the next afternoon. I would not use this office specifically again. We considered getting a storage unit through them as my partner and I combine households but the first experience alone was enough that we decided not to. It seems really poorly staffed. At one point one of the staff suggested I may not be able to access my unit at all because he was the only one working the next day. They worked something out, thankfully, and I could, but that's a little worrisome.
Roman CI would never recommend any U-Haul at any time for anybody just because of my experience with every single person that I spoke with was a damn liar when I first arranged my truck they told me my month of storage would be free you would think a 15 ft truck would fit in a 5x10 locker? I mean do you not get that it would not fit in that stupid little locker? Common Sense would be a great start.
MARIA AChange the ownership. Erik Andrazolla really shouldn't have any contact with the public.
PRESTON RDon't charge your customers a after hours fee when the equipment is returned a day early and during business hoirs.
cami cWe rented a trailer and the tires on the trailer were not good. About 40 miles from our destination, the tire on the driver's side blew all to pieces. It was down to the rim. We logged onto the app for roadside assistance, but the app was not working. We called and were on hold for over 30 minutes. Once we reached a representative and filed our report, it took almost 2 hours for the repair service to arrive. Once the tire was fixed, we made the 40-mile drive into Tucson. Very frustrating.
KATHLEEN EThe staff was so very nice and really helpful!! Thank you!!
Polly JAttitude was very rude, I will never go to that location ever again. No respect for customers.
GLENN SJohn went far above and beyond to take care of an issue with my trailer hitch power line that was not installed taught and had been rubbing and eventually pulled by my drive train wrapping it and breaking about 3' of wire. U-Haul in Shoreline, WA noticed the same wire had fallen out of its crimp and re-crimped it. Unfortunately it had fallen out again. Tim rewired it and did an excellent job neatly running the wire away from any moving parts and securing it quite well along the undercarriage. He also installed an inline fuse and secured it with zip ties inside the engine compartment under the hood . Thankfully John was able to get the replacement covered under warrantee, saving me hundreds. John G. and Tim D. went out of their way and took care of it that day and I had my vehicle back hours later. I am truly grateful and they deserve recognition for their professionalism, excellent customer service, their craftsmanship and willingness to go above and beyond!
JOHN ACustomer was excellent, both pick up and return. Both employees were pleasant, knowledgeable, made the transaction easy.
JADEN SGreat customer service, outstanding delivery and pick up communication and team!
Emilio EWe recently rented an enclosed trailer and an open trailer. Both were in excellent condition and easy to install and worked perfectly. The cost was next to nothing. If we ever have rental trailer or truck needs in the future, it will definitely be U-Haul that we call.
STEPHEN YCheck out was fast. Personnel very friendly.
MICHAEL CKeep working on your IT, so when a customer gets an email or texts asking them to click a link, that the link actually works.
STEPHEN YYour business was very clean and organized and well stocked. Pick up rental person very nice and helpful as well as the return person. Made my experience renting a truck so much easier. Great team work and will return when in need of your great services. Have use you before and always been very satisfied. Thank you U-haul.
WANDA REverything was perfect, thank you so much! 😊 Tim was amazing and so very kind.
CHEYANNA MDidn't even fucking ship my containers until after they were supposed to arrive. Contemptibly inept is the best term I can come up with to describe U-Haul. It's a shame that there isn't any competition to choose from for my particular move.
Steve WThe box made this move so much easier. It allowed us go at our own pace and pack things in it for several days before they came to pick it up. They picked it up and delivered the same day to our new home too! (It was 60 miles away) This is the way to go for moving! Will definitely do this again if I move again. Staff was awesome and very organized. They called me the day before to make sure the timeframe was still good on both the drop off and pick up days. Excellent experience overall.
Lucie DAll was fairly perfect! John G. has terrific customer service.
MICHAEL LNothing it was excellent! John was very patient and accommodating with my changes.
MARY GI've rented from UHaul for 10 years, at least 9 times on the last 3. I only needed a cargo van but learned I needed a major credit card. I don't want a credit major credit card. So I was forced to get a larger truck that cost more. I not only will no longer be using your company ever again, but I'm posting my experience with UHaul to my 500k followers on social media, many are New Mexico residents. To Hell with UHaul.
LORI HNeeds a little more parking.
MANDEEP SFantastic customer service, great equipment, great price. No hassle check in or out
JAXON PI was worried to leave my car there overnight while I borrowed the Uhaul van, and was half-expecting it to be vandalized when I came to pick it up (just because of the location); but that turned out not to be an issue. It is very convenient for it to be located across from a gas station. Staff was pretty friendly and professional on pickup and return, maybe moreso on return. Maybe on pickup I had seemed sort of suspicious because I was in such a hurry and stressed and scatter-brained from the move and other things I was dealing with.
ELISA GVery good customer service friendly and helpful team workers and was willing to assist with all my needs thank you great job
POLLY BJohn was very knowledgeable and kind.
KATHERINE CJust keep doing what your team is doing! It's great to have good customer service.
ISAIAH BTruly a smooth experience. Uhaul was on top of it all at every step. Thank you for a thorough service.
DEVAN KGreat customer service from the team.
LYDIA TLocation is just in a bad area of town. A lot of homeless community and it's sketchy. But besides that the workers were amazing and the process of renting and returning the truck was smooth and quick. We'd go back
EDDIE LNothing, Good Service. No Stress..
MIKE DThe dolly was not available I had to go pick one up at another location thanks to the gentlemen's that help me. Even tho I appreciate the help I would prefer to just have everything in one location
LUIS DExcellent service à la clientèle.
ERIC BI tried numerous times to order online. It seemed easy enough and offered a $30 discount for a different location drop off. The only problem with this is that it would not let me process so we decided to go into the office for help. The NM (pickup location) Rep plugged in my information but couldn't help me with the discount I was asking about. He did suggest I call a customer service representative elsewhere. I did and she also couldn't help. The rep offered not even another word just carried on with his phone. I went online several more times and was finally able to work the online form to get the $30 discount. He then took it and gave us the trailer. No help at all otherwise.
JUDITH CAfter hours, check-in was a little difficult
BRUCE SThe manager was very clear and kind. The people cleaning the truck; not as friendly but it's okay!
JORDAN AThe people at this location were very nice and very Helpful. I not only returned the trailer to that location but rented a secure storage unit at that location. I followed the Uhaul person to the secure facility which is a block away. The facility was very clean well organized and easily accessible with the trailer so I could unload my belongings and use the provided carts to move my belongings to the actual unit. There was also I young lady there cleaning the facility and she was helpful and very nice. This has to be the best facility I have ever seen with Uhaul or any other storage facility.
Ed PIf the customer has to do the vehicle inspection the attendant needs to tell them this. People are busy and not always glued to their phones.
MARIA MGreat service!!! Very helpful!
Antonio DProfessional and personal
EDMUND CThe agent was super helpful
MARIA CEveryone has been great, on both ends of this movement! I needed to make, several, scheduling rearrangements. And it was continually, not a problem. The delivery drivers, worked magic, placing the boxes just like I had asked which made the job of loading and unloading, go so smoothly. I'm really glad I chose this method, rather than a truck. I had so much support and assistance. And so much less, for me to do or have to think about. I'll definitely go the U-Haul U-box route again, next time! Thank you, Everyone! You All have made this an excellent experience for me. ....
CHRISTOPHER CVery great staff. Was shocked with the level of customer service. Picking up and dropping off was easy.
JUSTIN GGreat spot to rent a UHaul. Knowledge and friendly. They worked with me on getting the right fit.
TRICIA HMerci.
Joshua TA lot of stuff was scratched and broken. When I got my ubox delivered, it was screwed shut. And the screws were threaded so I couldn't unscrew them with a screwdriver. So I had to call to have someone come back to my house to try and unscrew this box from being locked shut. Every single time I use u haul something goes wrong
Cameron KBoth people that helped me were very helpful. They explained things well and made sure I understood.
ALLISON BMuy recomendable
LUIS YThis location is the best! They are polite, knowledgeable and always timely. I've been to other locations in Albuquerque and don't receive the same level of service.
MARTICA CI dropped off when location was closed.
YVETTE SBathroom is clean
NADINE HRude employees and charged 3 times for same service.
FLORENTINO DI find it reprehensible that you guys jack up the prices, Almost double. for seniors traveling to Tucson in winter. Or should I say early November. You guys should be giving us a discount you should not be taking advantage of us with surge pricing.
GAIL GEasy to access thus site. Very friendly staff. John G was courteous. Made Sue everything was good to go.
NEDDA PI liked the attention I needed for my situation.
Victor L | Premières impressionsUnsecured faculty ….should have been informed Had to move everything out to another SECURED location
Franklin D | Expérience généraleVery professional and helpfull staff
Margot D | Expérience généraleToo tight to oull uhaul in and out to store or remove belongings
carmen s | Expérience générale9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.
Janel C | Expérience généraleGreat customer service, would recommend to friends and family
benjamin L | RéservationThe staff were fantastic and super helpful.
MARK P | Expérience généraleStaff was great and friendly. (:
Savannah G | Expérience générale