All of the equipment did not look like it was taken care of. We had to eventually get a whole different trailer due to all the tow dolly's not able to be used safely. We had to put the hitch and trailer on ourselves. Employees walking away and answering personal phone calls in the middle of helping us. We won't be back to this location.
KRISTEN CCustomer Reviews for U-Haul Moving & Storage at Gordon Hwy
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mr. Melvin is awesome
Shalonda W | Expérience généraleService was great...
CODOVAN MMight need more help on weekends.
BRYAN NStaff was friendly and helpful and equipment was clean ... BUT ... I had reserved an 'Appliance Dolly' and it was not/not available. This made moving appliances a lot more difficult. // When we did the test of the lights, I was told there was a problem with the left taillight and that they would address the issue when I returned the equipment (it was a one-day rental). // As I pulled out, my pick-up told me that there was an issue with the right brake/turn-signal. // Once at moving location, my grandson watched the lights ... the right brake/turn-signal was out ... the left taillight was out ... the marker lights on the ramp was out ... the light over the license plate was out.
CALVIN MAll the staff was helpful and courteous.
Andre W | Premières impressionsNo improvement needed. Store, and Staff are Awesome ?
PATIENCE JVery good customer service and the equipment was in good condition
DARRELL SThe owner is absolutely absolutely.
Marian C | Premières impressionsGreat service!
Mark S | Expérience généraleCustomer service excellent***
WILLIAM S | Expérience généraleSierra has great customer service!!!Fast and Friendly!! Thanks
Shakethia AWhy did it it take 68$ and change
Henry MNeed additional employees
JESSE AThe staff was very friendly and helped me get my trailer connected as well as disconnected. I would recommend this location for any rental needs. Thank you for great service!
PAMELA PU boxes were supposed to be preloaded on a trailer and hooked up to two trucks that I rented and none of that was done when I got there and nobody knew anything. After raising hell with everybody, we finally got the assistant manager to show up and work on It! we had to locate our own U boxes on the lot, which was exhausting for me as a older woman in less than perfect health in wind and sun for at least an hour and a half wait.. iIn the meantime, I had expenses for people who are being paid to sit around and wait with nothing to do, some in Ft Wayne and some in Kendallville, the final destination. Very disappointed. I expected better service since I called a couple of times and spoke to individuals to validate that everything would be done upon me arriving as my help might not have been able to do anything. I also visited your establishment two weeks prior to our picking up the U boxes and was assured by staff that there would not be any problem whatsoever! I was assured that, even though our business was being conducted on Saturday, that extra staff was available and your organization was large enough to handle my requests. I also ordered a handtruck and the lady in the office just flippantly said it's not available and didn't express any concern or apology. I texted your manager while on your grounds and he apologized and said that unfortunately it do was an oversight on your part and y'all misread my request, but it was not due to lack of communication on my part! I do expect some renumeration other than just apologies. Sadly, this is not the first negative experience I have had with Uhaul in the last year. thank you.
GRACE HThey seemed like family
PAUL S | Expérience généraleVery helpful staff. It was a last minute change in venues and they handled it perfectly.
Robert B | Premières impressionsCustomer service was outstanding. GEORGIA and FLORIDA.
Luigi TVery nice friendly staff and equipment was exactly what I needed to suit my requirements thanks
LARRY MMelvin is a big help and he treats me well
Larry KI think 24 hour access should be available because if you guys hours are the same as my working when will I have access to my storage But Marvin and his team was amazing I wish I could remember all their names
LATACIA C | Expérience généraleI reserved for a Truck and Tow dolly package online. When a hot to the location to pick up my reservation I was told by the manager, Melvin, that they don't do that combo. He further went on to state that it required a large deposit. When asked what it was he told me not to worry about it like I couldn't afford the deposit. So again I asked how much and was told between $500-$1000, which is insane. He further went on to ask another employee how much a deposit for that combo is and that employee stated $400. To make a long story short, I was able to get my reservation for the simple fact that I reserved online, but if that is in fact the deposit policy for that combo it needs to be stated online or when you call to 1-800# because obviously this location is the only one running this scam on ppl or either deny business.
Shelby WWas not the closest location to my home, but rental pick up site was unable to click on any Uhaul site in my county, only neighboring county.
Beverly DMy move was flawless thanks to UHaul and its amazing employees! Thank you~ :)
Rebecca LJoushua was super helpful and professional. Assisted me with courtesy and good manners. It was a really nice experience because of him. Kudos Joushua you deserved to be recognized.
JOSEPH PEasy drop-off. Thanks.
BRIAN PU-Haul. That's all! A service that will help you when you need it. A customer service staff who is engged with each customer, listens, anad is concerned.
Bonnie N | Expérience généraleMy truck was dirty on pick up I booked a mobile order and still had to wait in long line my main problem is the charged me for gas I put more than I was supposed this is the second time they charged my card for gas I already paid for that’s stealing
Gilbert HI would tell a friend to rent from th and if I ever need to rent again I will go back to that facilityat facility
RODNEY H | Expérience généraleRien
RODRUQUEZ GI have an idea that I need to share that would greatly enhance your business model with an additional option that your equipment retal will benefit..please respond and advise as to who can I share this potential revenue enhancement chance! Thanks herveyherman@gmail.com 706-993-8306
HERMAN HLast weekend was a very busy weekend for this location. There was a issue with getting my van. But the GM was very helpful and got me in 10' truck within minutes.
HUNTER WEveryone is very friendly and helpful
SOPHONIE SNothing, everything was quick and easy
JACQUELINE CVery professional, clean environment. Helpful owner and staff! Je la recommande fortement.
Eddie B | Expérience généraleStellar service & super helpful crew! Very professional & would recommend to anyone needing U-Haul services. Very friendly staff.
Shannon HDon’t try to get more money out of the customer for fraudulent charges
Tasia JI called back to see why I charged 54,06 and the lady was so rude every location I ever dealt with did an walk around inspection on the body of the truck and fuel . The fuel that was listed on the paper wasn't correct so I put the the fuel back were it was upon me getting the rental. And I requested a call back from the store manger and no one every called back.. terrible customer service.and the lady stated I was supposed to get an txt messages about the mileage I told her the only txt I got was when I was in office filling out the paper work .I feel cheated and Rob and disrespected by the employee.just listen to phone conversation
CARLTON LI wish I could talk with someone about my experience.
VONDA GStaff very helpful and nice and polite. Very good facility will go there again
Rebecca S | Premières impressionsThe manager at this location is terrible and rude and disrespectful
CHRISTINA E | Expérience généraleJust be there
DIANNE M👍🏼
PATRICK BMy original pickup location did not honor my reservation. There were no trucks available.
Charles SGive them a free day or some free miles , ok thanks .
TIMOTHY SThey switched a new truck on me and gave me a different really filthy beat up truck because it had a half a tank of fuel. The truck that supposedly has " gentle ride " had the worst ride ever and all we did was bounce around for the whole trip which resulted in damaged goods in the back. I would never again rent a U-Haul and I would spend the extra money for Penske or enterprise period that guarantee customer satisfaction. The truck was absolutely disgusting and filthy and 5 miles into drive it went from half a tank to a quarter of a tank!!!! The old shell game ! Good job U-Haul .
TIMOTHY RThis associate needs to be coached , his attitude stinks and he is not knowledge on his job skills. He was rude.
PERRY CIt take to long, to much time. Take cash
titus j | Expérience généraleI plan on using U-Haul when I move to my house
RODNEY H | Premières impressionsSince when did businesses require the customer to use his personal device for services? The photo application did not work on my device. The mileage indicator did not register because the service light was on.
STEPHEN MI appreciate the level of service from the lady that took care of me. Professional and very courtesy.
CHARLES PThis entire process was so easy, that I can’t really say how to improve on it.
Kevin GEveryone was well mannered, proficient and professional 👌
JOAN CThe only problem that took place was scanning license from my phone to your system which could of been a interface problem. The employees were very helpful and courteous.
PERRY LWhen I picked up the truck the lady told me take a picture of the milage and gas so I did never once did she say take a picture of what the inside of the truck looks so when we took it back it took over an hour for the man to look at the truck. When he got to the truck he said why did u do this I said we didn't it looked like that when we took he said u didn't take no picture of it I said never thought I had to take pictures of the inside needless to say we wouldn't have waited a hour to be told me we're going to get charged for a mess someone else made he charged me 25 for the mess someone else did and a mess they didn't clean up cause they were lazy and didn't clean it before we got the truck I won't be back to this location
Laura MThis is the second time that this location has overcharged me for fuel when the truck is returned to this location. I really think this location needs investigating.
Kevin SCustomer service is terrible. Used my mobile app to prevent going inside and was told to go inside to do the same steps in the mobile app all over again. Spent an hour inside.
Sade SMelvin was awesome !! Thank you
Ed MSince I rented a storage unit from UHaul my rate every 6 months with no betterment of equipment. The dollies wheel barely rolled, the secured doors rarely worked, stranger had easy access to the building with an security card. The store did not inform me they change the access hour to reflect the store hours. The information on your website is very misleading.
STEPHANIE W | Expérience généraleEvery time i went to access my box they kept bringing out the incorrect box and it was an inconvenience to me to have to sit there and wait for them to bring out my correct box. so happy i don’t have to deal with that any more.
Jameelah CTold to take it around and they would be right around. Waited 15 minutes and unhooked myself and checked in online
KRISTIN CExcellent service à la clientèle
OCTAVIA M | Premières impressionsNice customer service I was very pleased with them
Donte W | Expérience généraleI would like to 🫡 salute the gentleman that was on receiving in he was doing it all by himself very energetic and got me in and out less than 3 minutes
Derrick RJust keep putting good work
MICHELE GOnline it states this location is open until 8 pm but when I arrived it was closed.
FAITH GExcellent customer service from beginning to end.
SHEILA SEverything and everyone was professional
STACEY BAll was good 👍
DISASTER SMy reservation got cancelled on U-Haul end not one notification even Customer Services wasn't even no good with helping beside making another reservations which was further out than my original location. Overall at this location was very good, good customer service. The rental truck I had the driver seat was very worn out that it was low and I could barely see the road and the steering wheel was jacked up you would think you was drinking and driving. Lol
COURTNEY BLavar was super helpful and went above and beyond expectations
Gregory OIt was very quick and easy to rent a truck. No issues at all. I will be back to rent again.
VINCENT EWas charged twice for an amount to look the same as my online order. I ordered only a tow dolly and nothing else. Called them asking why I was charged for things I did not buy. And was notified by customer service that I was to be refunded had a pending refund for straps mirrors and a bunch of other things I did not buy and now I'm being forced to claim this as a fraud charge because the refund is no longer pending. When I first arrived at this location with proof of my online purchase they tried telling me that my balance was 209 then a day later this. I am furious with my experience as a military veteran that has always trusted Uhual for 12 years.
JAMES JHad an outdoor unit & lights in parking lot off after dark usually. Lights should be on since there is a lot of sketchy people always walking by.
JONATHAN J | Expérience généraleSometimes bathroom is dirty, debris in aisle from tenants moving items, other than that pretty neat and clean. Did see some pests on some of the exterior of others units. Staff very professional and understanding. Overall I feel satisfied.
Clarence M | Premières impressionsStaff was very helpful and storage facility is awesome!
Sonja M | Premières impressionsEverything was great.
Kimberly M | Expérience généraleMove out date 12/13/2024
bruce j | Expérience généraleThe young lady who help me check out was very professional and very knowledgeable about her duties. I enjoyed my short stay with the entire staff. Miriam Stallings Singed out of 1780
Miriam S | Expérience généraleThe best in the world I will continue to rent from U-HAUL
PARRISH D | Premières impressionsRepresentatives are very rude and disrespectful when talking to customers even a representative stepped out to say how the people over that facility are disrespectful
Michael B | Expérience généraleStaff has always been friendly and helpful. Mr Melvin is very professional and does his best to resolve any issues that may arise
Shannon J | Expérience généraleMy only regret is I can't get in after 7pm
JOAN P | Premières impressionsThe wait in line just be too long I recommend they have more than two people working the register other than that everything is okay
Kimberly S | Expérience généraleWish it was 24 hours being the biggest in the city
Sontonyio N | Expérience généraleI was thoroughly impressed with the security of the storage of the units. Mr. Melvin was extremely helpful and thorough. He helped make the process so smooth. L It made my experience a great one. I will remain a customer and recommend people here.
Shavonne W | Premières impressionsUntil I move my life to your Augusrlta location all I had been through with your Avondale location my experience changed from # 10 stress level to complete stress free.
Carol M | Expérience généraleGreat Management and staff very courteous and polite will recommend to others
Candice G | Expérience généraleThe workers were taking their time with customers, they took over an hour to complete getting my storage unit assigned. One of the two employees started they didn't have access to deal with any storage units when they have over 800, even though he's been employed there for over 2 months. They said there was no storage lots for the size I had reserved. They required more phone numbers than other locations and more than mandatory on the U-haul's booking site. Worst customer service I've delt with in over a decade. 10/10 would not recommend this U-haul location. Due to employees incompetence the owner forced them to work overtime to rectify poor customer service.
ALEXANDER V | Premières impressionsI had to throw away several items do to roach infestation. There was no cooling in the building and all light were motion detected, making it difficult to see in storage unit.
Sierra S | Expérience généraleDuring the period of storage there was an extended lighting issue in the back hall where my unit was located. While it did make it difficult to see without a flashlight on several occasions, the manager explained the difficulty they were having with getting it fixed. Sounded like it was outside of his control, at least to some degree. I can't hold that against them. The manager (and the staff) have always been communicative, courteous, and helpful when I've needed them.
TRACIE P | Expérience généraleOverall it was okay booking the unit. It's always a line and you always have to stand and wait. They'll hound you about rent but once you pay it. You'll have to ask them to take the lock off. The manager made a comment that if I paid my rent on time it wouldn't have a lock. Considering I pay late fees included. Online says 24 hours access. However when you go you cannot get in past 7:30p and the managers reason is "the area" they are in is why it's not 24 hours. Which is why I moved my stuff to another storage. So that's contradicting and you still have to pay the full price for the unit. Overall everyone else was okay. They need air in those areas or a fan. It's 95 degrees outside and inside. No I'd never rent another unit with uhaul. Especially with this management there. I switched to a different one that's bigger and cheaper and I still get the same thing as I got with uhaul.
CARLA J | Expérience généraleMy service from u haul was very courteous, friendly, caring and professional. This was my 2nd experience with u haul.!!!!
wanda a | Expérience généraleThere was water intrusion in the storage room. The employees were not helpful and did not answer emails. I had to throw away about half of my belongings due to mildew and water. The employee was nice enough to say this was a common problem
butch M | Expérience généraleThe manager, Melvin was very knowledgeable, professional and courteous! The other staff that were there all were very professional and courteous!
Lyla A | Premières impressionsExcellent place to rent and Melvin good customer service and Manager
Alphonzo T | Expérience généraleIt was hot in there
Wesley P | Expérience généralePoor access hours, everything else was average
Angela V | Expérience généraleS.O.
samuel l | Premières impressionsEveryone that I come in contact with was very helpful, nice and very polite thanks to all that was supported .😊 Keep up the great work 👍 😀 👏 I am great full and a happy customer 😀 thanks 👍 😊
EVELINA H | Expérience généraleI feel that both management and staff could be a little more welcoming. This facility is Under staffed, which makes the wait time unbearable. Also this facility is Hot most of the time. Why was I paying for climate control? Over all 4/10 would not recommend
Jasmine T | Expérience généralewas not aware i can not access after 10
Jacqueline H | Premières impressionsEverything was great
Presley L | Premières impressionsI was overcharged for 2 1/2 years. I spoke to Melvin the manager several times over the course of my rental and he has never called me back as he said he would each time. Im im Phoenix, az and this uhaul is in Augusta, ga. I closed my storage unit last week and have been trying to get in contact with Melvin or anyone who can help me but i havent got a return call. Please help
Daniel F | Expérience généraleRented a truck and a storage unit neither of them worked out for me
Melody Y | Déménagement en ligneVery courteous and explained every detail to us about how to get in and to double check lock. Felt very safe and it's convenient to get to.
ELLA B | Premières impressionsMy personal belongings were ate up by rats . The manager sierra and the worker Latasha were very helpful . Excellent customer service to them both . I'm very disappointed. Overall it was an alright experience storing with them .
LATOYA T | Expérience généraleMr Melvin was great!
JOCELYN Q | Expérience généraleProfessional employees
Michael J | Premières impressionsGood company to rent from
JACK P | Expérience généraleInside storage close with access key why? All my things got wet because the door was locked at nine o'clock pm.
titus j | Premières impressionsGood team work
erick m | Expérience généraleGiod team work on the site, i really adimired the wsy they cordinated to help us with all means.
erick m | Premières impressionsMonica was fantastic! Great customer service!
Brittany F | Expérience généraleVery nice.
KAMAL M | Premières impressionsMore than I expected. Absolutely no misunderstanding. And will matter.
Robbie F | Expérience généraleGreat place great people
Mellisa B | Expérience généraleI really appreciate the courtesy that I received from the staff
Amandy G | Premières impressionsMr. Melvin and his staff are above board! They were helpful and accommodating. Hats off to especially Ms. Monica, Mr. Tory, and Ms Alaithiel who went above and beyond to be helpful!
STEPHANIE W | Expérience généraleGordon hwy, is wonderful, especially the tall person I guess he cleans the inside of the building, from the first day of rental, trucks and the storage room I've had no problem, thank Y'all very much.
Audrey H | Expérience généraleNice service
Patricia B | Expérience généraleEveryone was great
Angela C | Premières impressionsThe employees were very friendly and helpful. They really are awesome 珞!!
Relisa T | Expérience généraleGreat service
Corey G | Expérience généraleStorage unit should be open a little longer
Jamila L | Premières impressionsStorage facility could be opened a little longer doing the week.
ERNEST J | Expérience généraleGreat workers and very helpful.
Travis M | Premières impressionsManager was rude and disrespectful. Used profane language in the presence of myself and other customers.
Kherik G | Expérience généraleNice friendly fast customer service very clean facility.
THERRION W | Premières impressionsAfternoon staff was better than the morning staff.
David S | Premières impressionsgreat staff
Patricia P | Expérience généraleVery helpful front desk
William B | Premières impressionsMy only gripe is that I was under the impression that my payments would be automatic draft. But then I get a call after the late fee was assessed for 20 something dollars over a week past the due date. Felt like a money grab to me. They could've at least offered a first time late fee waiver.
Steve C | Premières impressionsThe space is good but that truck was ragged. The brakes were slow to catch and it was a bad ride. The driver side window had to be pulled up by hand and it was hot out. The staff were nice and walked me through the storage. We were given keys to truck and had to figure it out. I picked up a load from Bellaire Rd and returned to the store. There was a little less than 1/4 tank of gas. I put $20 in it just to feel safe. Trip was so short the hand didn't move down. Trip made and items in storage. It was very busy at the time and they seemed short staffed too.
Debra W | Premières impressionsStaff were very friendly and helpful. I just had issue with storage unit itself. It wasn't very clean…floors were dirty and stained. That's the only reason I wouldn't recommend Storage to others.
Rashema R | Déménagement en ligneFriendly happy go lucky atmosphere I recommend for everyone
Deresa B | Premières impressionsThey were very nice a personal at all the time
Stephanie J | Expérience généraleTruck and equipment rental was wrong and the truck broke down 3 miles down the road after I picked it up.
Mark W | Déménagement en ligneA couple of the employees at this location were very disrespectful by hanging up while talking to them or just were lazy and seemed as if they didn't want to to at work. I e had to call another UHUAL just to get get information that I needed from this location. The manager there does what he wants and allows the female employees to do what ever they want. I'd give it 5 starts if they weren't so rude and disrespectful.
Alicia P | Expérience généraleY’all need to spray for roaches
LABERTA C | Expérience généraleGreat Staff, Friendly, & Courteous Clean Inside Units, Well Lit & Secure
marcus c | Expérience généraleThey are always professional and customer friendly.
Ann W | Expérience généraleMr melvin was very kind and friendly also helped me understand how U-Haul works thanks Melvin I will use you guys again in the future. Thanks Charles cathcart
Charles C | Expérience généraleThe staff was very nice and helpful.
Lanie G | Premières impressionsThe store manager was super nice. He made sure to answer any questions I had.
Ulah b | Expérience généraleEverything was fine,dining storage size we wanted,but Everything was alright.
Janice H | Premières impressionsWe we’re forced to pay extra money for uhaul gas when it was correctly measured and filled up before returning.
Vivian j | Premières impressionsExcellent staff. Very friendly and accommodating.
THOMAS W | Expérience généraleMove in was extremely easy; no hassle. Smell of the facility was clean
Jacqueline I | Premières impressionsI always have a great experience at this location. Tanisha was outstanding! The staff is very friendly and attentive. I was also able to get same day moving services!
Britney F | Premières impressionsMr. Melvin went above and beyond to help me with the issues that were at hand. He was patient and made sure I had whatever I needed. The staff were friendly and helpful as well.
Stephanie G | Expérience généraleAbsolutely great service and the staff is great they helped me with everything definitely great service
Carrie S | Premières impressionsthank you.
ADRIANNE O | Premières impressionsThe employee are very professional every time I go to this location
Ann W | Premières impressionsBugs was all over my things
ROLANDA D | Expérience généraleJack went above and beyond, he was friendly and attentive. I went in twice to pick up and return the truck as well as to get my storage unit and he was the only employee to greet me and offer his assistance.
Angel B | Premières impressionsNO COMMENTS
Cindy K | Premières impressionsRecommend placing a sign for people tailgating in to the storage area, so the alarm doesn’t go off unnecessarily
Torrence W | Premières impressionsFrom the beginning, there was confusion about my belongings and the price. We tried to resolve it, and the managers kept giving us the run around. We eventually lost all of our stuff. I would never recommend this facility to anyone.
Ebony G | Expérience généraleCustomer Service Representatives are not knowledgeable to serve. The access door was always broken. And Melvin the manager is HORRID.
sylvia a | Expérience généraleMy sales person was very friendly and knowledgeable of the products and services that Uhaul offers.
charles d | Premières impressionsGreat customer customer
Luthers D | Premières impressionsThe ladies were great… Especially the older Women she had me in tears laughing service was Exceptional..
jakira j | Premières impressionsI tried to call and make payments on my unit and left voicemails, my unit was set up for auto draft that didn't come out and now my until have been sold! Im homeless and it was everything I had, I can't even just get my kids stuff. I never got a certificates letter or anything saying it would be sold before it was sold. I'm really upset cause it was all I had left in my life! No one can help me get my things that are value to me.
AMANDA A | Expérience généraleI’m just waiting for them to call back about my furniture it’s been two months and I haven’t heard any thing
Heneratta S | Expérience généraleHelpful staff, Great service
TUESILLA J | Premières impressionsOnly issue not enough mattress carts
Bren C | Premières impressionsEvery time you call no one answers the phone staff very unprofessional please use my credit card to make a payment next day I got all of these extra charges where someone stole my identity facility is supposed to be climate controlled yet is 90° in there every day definitely wouldn’t recommend it definitely new really not clean definitely very unprofessional would never use that U-Haul facility again
DWAYNE J | Expérience généraleStaff were friendly and accommodating.
Tuesilla J | Premières impressionsThe employee was not attentive to my needs. The storage spot I reserved was not ready. The person at the desk did not answer the phone when I called and did no explain details good enough. I was urged to put a lock on my storage room. There were no locks available.
Herman P | Premières impressionsMy payment was past due and I was locked out of my storage before 30 days. Everything I own is in there and i would like to rectify this situation. When I called to make a payment, the employees could not find my information. The email I received on the 16th of September stated that I had 15 days from then, to make this payment. I was sent this close out survey on the 27th (that's 11 days). I am currently on a medical leave of absence from my job and I would like the opportunity to retrieve my property. Merci
SHANNON J | Expérience généraleAbsolutely amazing staff.
LEANDREZ H | Expérience généraleThe restroom in the facility was not useable. The toilet was clogged and bathroom floor was flooded and gross. It's smelled like sewage and the flood overflowed to the hallway. I would not recommend this facility.
ACHA E | Expérience généraleThis the second unit I have rented from you all and I paided for cool environment and every time I went in there it was hot
Brenda F | Expérience généraleStaff was very helpful
Renita H | Premières impressionsWould highly recommend this facility, very helpful and friendly staff. Plus the added bonus was that my four units of belonging was just as I left them.
Michael L | Expérience généraleJust getting back in town. From the beginning it was a hassle. Wrong size storage unit rented, manger on duty Melvin Boseman was very unprofessional while unpacking storage unit. He even went as far as threatening to call the police on me for no reason. He was aggressive and very disrespectful. An employee by the name of Tremaine Lee was in attendance while Mr. Boseman hot out of control. After I told him his staff wasn't trained good enough no cards on site and I wasn't properly informed about my unit or the access. I addressed that and he got upset. I will not use this facility nor will I refer anybody to use this facility. The level of unprofessionalism that was reached a man trying to handle a woman. Come on now that's disrespectful because I was in the right. He makes the company look bad
Cherquan A | Expérience généraleI'm very crippled and the personnel were all very patient and helpful during my entire visit, from helping me from the parking lot, loading boxes and explaining & helping with rental paperwork. All of your employees are exceptional, very knowledgeable, efficient, friendly and as employees are big assets to this U-Haul facility on Gordon Highway.
IRENE A | Premières impressionsThe staff was very professional and treating me mush respect and liove,very much appreciated all the kindness giving may your business continue to grow,blessing
JACKLYN G | Expérience généraleTrucks aren't being cleaned properly nor is damages reported before renting out trucks. Just about my whole experience wasn't good
Cherquan A | Premières impressionsFor my comments I’d need somebody to contact me
Cherquan A | Premières impressionsAWESOMENESS, IN THE NAME OF JESUS CHRIST AMEN!!!!!
Lakesha B | Premières impressionsTasha and monica is the best at it they know the what they are talking about
Lavaciette W | Expérience généraleJoshua and Monica are the best!! They understood my situation and made sure my to make everything as stress free as possible for me! I would recommend them to everyone.
Alcine G | Premières impressionsAccess equipment to the storages always having problems. And was not fully explained to about the hours for entering the climate controlled area.
Marcus J | Premières impressionsAll was good. But the access door and keycode box has been having issues once you try to access the building.
Marcus J | Premières impressionsI enjoy moving into my assign storage. I was happy to know that equipment was available and also they had a store to but storage needs like the locks.
Marissa W | Premières impressionsThe young lady that helped me that morning was amazing. It was my first time storing at a facility and she made it easy for me. She was very knowledgeable about the area and gave good recommendations.
Lakitha L | Premières impressionsWould gladly recommend this facility.
Madalyn R | Premières impressionsFriendly staff worker
Barbara D | Premières impressionsLove ya'll
+marqutis s | Premières impressionsTasha went above and beyond to help me cool an super friendly person I wanted a storage closer to the front an it was sme confusion at first (not with her but another staff) but she personally handled it got me right on together thnx Tasha girl :)!
tiffany o | Premières impressionsI waited 30 minute before being served as no one was in the office. From start to finish it took close to an hr and half just to get a unit. I had movers coming and luckily they let me know the unit number so they could work on unloading while I signed documents. My movers were more apologetic than the location was for how long things were taking. People who worked there were friendly and the place we kept up well, only pros I saw.
Victoria G | Expérience généraleWilliam and the lady who was working the front desk yesterday with the short hair cut was very helpful and understanding. They both had excellent customer service as well .
Patnesha G | Premières impressionsThe staff wasn’t friendly or informative the doors to enter my storage didn’t work .. I wasn’t happy with the inconvenience .. I definitely wouldn’t recommend
kristy C | Expérience généraleEven though I only needed the space for a couple of months while in-between locations, my things were well kept (temperature wise) and secure (untampered with). If anyone I know needs storage at a reasonable price, I will definitely refer them to the location I used.
EARLINE G | Expérience généraleI should not have a blance due to poor communication and untaken action after uhaul was notify that I no longer have storage aNd that key was lost
Keith B | Expérience généraleThere was a miscommunication with my unit. I was given the wrong size and the number given belonged to someone else. Then another unit I was going to get wasn't in the system. The overall facility isn't managed well. The young man today didn't even have a cash drawer and he was the only one working.
Karen C | Déménagement en ligneThe young lady that I work with Saturday February 5th 2022 was great she made me feel very welcome and I appreciate her and I told her to keep up the good work
Jacqueline T | Expérience généraleThey are very helpful. Even helped me move in.
tony s | Premières impressionsStaff was great and storage units were well maintained. Neighborhood was extremely scary and I was often fearful I would be a crime victim when I was at my unit- not a safe environment
LISA T | Expérience généraleI love doing business with uhaul
perry d | Expérience générale⭐⭐⭐⭐⭐ Service. Thank you.
annie b | Expérience généraleThe customer service was excellent by Monica Bowers. I will definitely be back!!
MARVA F | Premières impressionsBrandon’s customer service great!
lydell d | Premières impressionsMy reservation was not kept by the facility. They gave us a number for a different location. We called the other location and made a reservation and then arrived at the facility about 15 minutes later and they didn't have the reservation I made. Very poor customer service. Someone did not do their job correctly. Not happy at all with the situation.
Dawn B | Premières impressionsNever moved out of unit dont know why i recived this servey with a move out day attached.
Nicholas J | Expérience généraleWonderful customer service
TAMEKA F | Expérience généraleEven though I didn't need it long, it surficed the job.
darrell l | Expérience généraleThe temperature is set on the hot side at almost 80, feel something around 60 would be better because it felt humid inside which makes a little weary with climate controlled storage and the floor inside the unit was muddy. Overall, the facility was nice and the staff was very friendly and helpful.
Bryan W | Premières impressionsEverything was great until I was trying to contact them to let them know I no longer wanted to rent the storage. No answer.
HEATHER T | Expérience généraleThe unit that was assigned to me was not available. There was a lock on it. The servicemen was so awesome and nice (I forgot his name) and walked me around to find another unit available. He took his time to show me around the facility and explain to me how everything works. I am very pleased with the process and customer service.
Tara Y | Déménagement en ligneKnowledge of knowing the company policy is important.
Cece L | Premières impressionsThe hours for this location was not explain to me so when I tried to go out my items in the storage I was turned around and told to wait. This whole process of moving is extremely awful and stressful.
Laquisha J | Premières impressionsI think there needs to access to unit after store hours. There should code to put in the pad to access the unit.
Diane H | Expérience généraleIf I ever need a storage building again I will deffentnently used uhsul
MIRIAM S | Expérience généraleCustomer Service was over the top, the representative was Amazing. Moving and relocating is stressful enough. But when you have people who actually love their jobs and people it makes life easier.
sylvia a | Premières impressionsThe stuff was very rude any time you call. I had to deal with upper management to get any kind of results. I know everyone has policies as far as late payments. If there was any time you couldn't pay or was late they gave no grace period and would lock you out of your unit with no notice. And it took a act of congress to get there lock taken off even if you were caught up on payments. Yes I will use the trucks but I will not use the storage again.
shareeka p | Expérience généraleThe storage unit was dirty and I had to clean it before storing my things, the floors in the hallways were all cleaned, but the storage unit was dirty and the trucks are dirty as well.
Willona P | Expérience généraleThe place was always clean and Ms. Burch was always professional and patient. I would highly recommend U-Haul on Gordon Highway.
Primrose J | Expérience généraleI will away do business with y'all in the future.
Brenda F | Expérience généraleWould not change a thing everything was great customer service was good can't complain I would recommend to a friend
Brenda F | Premières impressionsGreat customer service No problems
JULIE B | Expérience généraleU-haul staff are very kind in assisting me and thanks for them .
LUESEAL M | Premières impressionsLatasha was extremely helpful and friendly.. I've been dealing with alot of personal issues and I came in she talked to me gave me encouraging words that made me cry.. she really made my day and I'm forever grateful for her.. she deserves 10 stars.. keep up the good work...
Stephanie C | Premières impressionsThough most of the staff seem friendly and they are willing to correct most issues. I found the restricted hours to be most inconvenient. The security system does not work well and has system issues regularly. I was offered a free month for my inconvenience, but I would not store here again. The management is good but I do not have faith in most of the locations employees to be able to full assist me. Overall not a bad location. Just would not store there again.
Kathryn P | Premières impressionsReturned Truck 8/29 drop key in box @ 5:30 Sunday.
Katye W | Premières impressionsRoaches from the adjacent units were crawling all over my belongings. Staff was friendly and helpful
Charles W | Expérience généraleThe manager was very professional and friendly He did a great job at customer service!!!!!
Jacqueline S | Premières impressionsLes déménageurs sont arrivés à l'heure. Was accommodating to a freak incident. Skilled in packing for best use of space.
Chrishenda M | Premières impressionsStorages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….
Jessica B | Expérience généraleThey were friendly and helpful
annette s | Premières impressionsVery professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.
STEPHEN C | Expérience généraleWebsite states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.
Jerette H | Déménagement en ligneExtremely helpful
Michael L | Premières impressionsI have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone
ken R | Premières impressionsProfessional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade
Karen M | Premières impressionsExcelente atención de todo el personal siempre atentos en ayudarte. Gracias
SILVIA D | Premières impressionsCustomer service isn't good. Never received my receipt for my move out date on 5/23/21
angelette h | Expérience généraleHad a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.
HARRY C | Expérience généraleGreat customer service and very good people.
DOMINIQUE G | Premières impressionsStaff was very professional and helpful
Avia M | Premières impressionsIs there a plan to fence in the units in the near future
SHARON B | Premières impressionsI really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.
Necole F | Expérience généraleIdk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.
amber b | Expérience généraleGreat customer service, clean area and loved the complimentary carts for downloading stuff
SHERLANDREA B | Expérience généraleThis location is very customer friendly.
Michael M | Expérience généraleAlways get fast and friendly service
Jessica B | Premières impressionsThe staff is capable, but slow.
derrick d | Expérience généraleThanks for all ur care an support threw my situation the staffing was greatly appreciate!
Jeniva K | Premières impressionsExcellent customer service
Joycelynn B | Premières impressionsThe experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again
alvin h | Expérience généraleExcellent service à la clientèle
Michael M | Premières impressionsA/C in warehouse not working very well.
john s | Premières impressionsStorage was clean and staff friendly and helpful. Just need more convenient after hours access..
DWAYNE W | Expérience généraleI was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.
SANDRA S | Premières impressionsVery poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn't want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.
EDGIE M | Premières impressions