Customer Reviews for U-Haul Moving & Storage of Hialeah

Évaluation :

5

My family and myself have been here other times. Never had any issues very quick on getting things done

Évaluation :

5

Todo bien gracias

Évaluation :

2

I and other 8 customers have to wait more of 30 minutes because nobody was in the office and they were inside the office. The trailer had some blanket inside and the left rear light was not working properly

Évaluation :

5

Excelente servicio por parte de los trabajadores 💪🏻

Évaluation :

5

Very helpful and friendly, thank you so much

Évaluation :

4

Drivers seat is reclined too much, needs to be adjustable.

Évaluation :

5

Great and friendly service.

Évaluation :

5

young and attentive staff

Évaluation :

5

Todo bien

Évaluation :

5

Is excellent like that

Évaluation :

5

Fast service employees did not waste time helped to get me in and out quickly

Évaluation :

2

Disinterested staff at this location, watching MMA on phone while assisting me, didn't have my reservation then found it, didn't see the upgrade I was given tried to charge me full price, gave me a trailer that wasn't on the lot. Absolutely terrible customer service in that store the two times I have used it

Évaluation :

5

The young man who attended me was awesome so help fill

Évaluation :

5

Estupendo

Évaluation :

5

leave the truck with more gas

Évaluation :

5

Since day one . everything was smooth and fast , I highly recommend this place

Évaluation :

5

Staff very attentive and professional.

Évaluation :

5

Great and Excellent team service…Thanks.

Évaluation :

3

The return/drop-off event was very easy and smooth, in fact, the employee who handled my return was very professional, dedicated and helpful.

Évaluation :

5

Muy buena atención y limpieza

Évaluation :

5

Excellent

Évaluation :

5

Very friendly staff and they would go out of their way to please. Their customers very clean location equipment and excellent condition. This is the spot to go to.

Évaluation :

1

Find another storage please don’t use this location

Évaluation :

5

Jóvenes serviciales hay en este U-Haul

Évaluation :

1

Customer service attitude needs to be improved

Évaluation :

5

5 étoile

Évaluation :

5

Alex was amazing and very professional

Évaluation :

3

Please have more equipment available to avoid log wait times for customers

Évaluation :

4

Trailer had been previously used to haul construction debris and had not been cleaned well.

Évaluation :

3

The guy who hooked up the trailer was very professional and courteous.

Évaluation :

5

excellent experience

Évaluation :

5

The agent who helped me was not courteous from the beginning. They should have employees who are willing to serve the customer well from the beginning.

Évaluation :

5

The app worked very well for the drop off.

Évaluation :

5

Try to clean more truck or van before pick up

Évaluation :

5

Very professional and friendly staff.

Évaluation :

5

Easy. competent personnel

Évaluation :

5

It's a nice place to do business. Well located, clean facilities specially bathrooms. The guys taking care of customers were always ready to please us. Je la recommande fortement.

Évaluation :

5

Everytjing Wash Good !!!!

Évaluation :

1

Have better workers that care about your trucks

Évaluation :

5

The staff is very welcoming and helpful

Évaluation :

5

Buen servicio en buen estado

Évaluation :

5

Muy buena

Évaluation :

3

Mejor forma de tratar a las personas 🫶🏻 todos merecemos respeto

Évaluation :

5

Excelente atención al cliente

Évaluation :

5

This location has everything you need for moving or transport anything. Check in and check out was very quick

Évaluation :

5

Great!

Évaluation :

5

Recommend 💯 %

Évaluation :

5

Excellent customer service and great experience. Easy rental, great price, well-maintained vehicle, friendly and courteous team, and easy return.

Évaluation :

5

Buen servicio y me fue muy útil

Évaluation :

5

Suggest making a reservation either online or on the app which will expedite the process. The U-Haul team overall does a great job. Merci.

Évaluation :

2

There customer service is getting worse by the day!

Évaluation :

4

The van smelled like a Marijuana delivery van. But everyone was very friendly. I alway come to this location due to,it always have plenty of vehicles.

Évaluation :

4

Everything went well

Évaluation :

5

Un excelente lugar y sus trabajadores muy amables .

Évaluation :

5

Thanks ! It was a pleasure.

Évaluation :

5

Good service

Évaluation :

1

Reservé el camión para las 5am en el lugar de Uhaul, luego a las 5:19 me envían un mensaje q no había camión para esa hora, pero tenía la actividad de la escuela de mi hija y ya no me daba tiempo salir a rentar otro. Por eso tuve q rentar a las 7am y eso atrasó todo lo que tenia planificado y perdí la hora de una reunión importante. Camión que no encendía por batería dañada. Me dejó en medio de la carretera más de 1h porque se apagó y no tenía como encenderlo hasta q alguien me prestó los cables y lo logramos encender. Más gasto de gasolina del normal porque no podía apagarlo porque sino, no encendía. Cabina sucia, vieja y mal cuidada. Trato bastante justo, con personas q no le importaba mucho nada o que les daba igual.

Évaluation :

3

Place was cleaned and nice, guy who help us with the reservation was very nice also but at the moment of look and hook up the trailer we were treated bad for another guy that was not helpful at all. We think that we as client needed to be oriented how to handle the trailer cause we didn't know how to do it.

Évaluation :

5

Good location

Évaluation :

5

Air seems to be either not on always or not working correctly. Very hot for climate controlled.

Évaluation :

5

Recomendados al 100 %, muy profesionales en atención al cliente

Évaluation :

5

Andres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres

Évaluation :

1

I had a real bad experience

Évaluation :

2

Big miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great

Évaluation :

4

The girl that help ed was very polite

Évaluation :

5

Excelente servicio

Évaluation :

3

My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.

Évaluation :

5

Everything was great… Had that unit for 15 years I relocated and needed something closer to home.

Évaluation :

5

Exelente atención muy eficiente las multisoluciones

Évaluation :

1

El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!

Évaluation :

5

Me gusto Mucho por eso me quede mucho tiempo

Évaluation :

5

couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super

Évaluation :

2

Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!

Évaluation :

5

Muy buena

Évaluation :

4

Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.

Évaluation :

5

Great service at this location.

Évaluation :

5

Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!

Évaluation :

2

Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .

Évaluation :

5

Excelente personal buen servicio Inglés & Español

Évaluation :

5

El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante

Évaluation :

5

Everything was fine except I was told a rat box had to remain in the storage I did not like that

Évaluation :

5

Amazing service

Évaluation :

5

Todos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !

Évaluation :

5

Gracias la atencoin muy profecional

Évaluation :

3

The unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.

Évaluation :

5

Me atendieron muy bien y rapido. Estoy muy agradecido

Évaluation :

5

Was very pleased with everything !

Évaluation :

5

I recommended to everyone , very clean , good services 🥰

Évaluation :

5

Excellent customer service. Very clean. Nice people.

Évaluation :

2

I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore

Évaluation :

3

Merci.

Évaluation :

5

Mr Mambuca I can’t thank him enough for his help and kind words

Évaluation :

5

Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Évaluation :

4

My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Évaluation :

5

Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Évaluation :

5

They took well care of my needs

Évaluation :

2

Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

Évaluation :

5

great service

Évaluation :

5

Gracias por tu ayuda Carla!!

Évaluation :

5

Excelente trabajo Carla!! Muchas gracias

Évaluation :

5

Na

Évaluation :

5

S.O.

Évaluation :

5

Thank you for your help

Évaluation :

5

Merci

Évaluation :

5

Well served facility

Évaluation :

1

I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

Évaluation :

1

The service from the staff was poor and staff didn't deliver factual information. There's no 24 hour service which is really a inconvenience

Évaluation :

5

Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

Évaluation :

5

Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

Évaluation :

5

Very clean, secure, easy access and a very friendly and helpful staff.

Évaluation :

5

Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

Évaluation :

4

N/a

Évaluation :

5

Very pleasant people

Évaluation :

1

Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Évaluation :

5

Great service.

Évaluation :

5

Uhaul is an excellent storage facility

Évaluation :

5

Staff was nice and very helpful

Évaluation :

4

Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼