Customer Reviews for U-Haul Moving & Storage of Lynwood

Évaluation :

4

Experience was excellent but in somethings I got some stuff stolen but they didn’t want to replace it because I didn’t have insurance.

Évaluation :

4

When I received my rental Van the gas gage was on empty. Once I left the parking lot the gas light turned on. I almost ran out of gas. I would suggest the company should have a minimum of a 1/4 of a gallon on gas..

Évaluation :

3

Unfortunately went I got there their system was down so they weren’t able to help me adequately.

Évaluation :

2

My pick up location was changed even tho I reserved almost a week in advance. Then I was called by call center and said it I go on Saturday I can pick up at my original location. I went and they didn't have it. Miss-communication. On Sunday morning when I picked up trailer I was told I couldn't drop off after hours. A hug inconvenience for me since I don't have any parking at my home. I have always had a choice to drop off when I have rented a trailer from Uhaul. As you can see we rent very frequently due to my husband's buisness. Very disappointedthis last time..

Évaluation :

1

It took me almost 1 hour to rent the truck, when I was on my way it was too hot and the trucks A/C didn’t work, but at the end they over charge you for the use but the truck was not worth the price of the rental

Évaluation :

5

April ese very friendly and profesional would rent here again

Évaluation :

1

We had to pay for 1 extra day, while we rented for 17 days! This was not mentioned before! Feels like a rip off!

Évaluation :

5

I came for an auto transport and the manager went above and beyond with making sure my reservation was met. The staff was professional as well

Évaluation :

2

No one assisted me when i arrived. I did mobil drop off.

Évaluation :

5

I came for an auto transport and the manager was able to help me fast and professionally

Évaluation :

5

Muy buen servicio 🤩

Évaluation :

5

excellent service

Évaluation :

1

Hire people who wants a job and have a minimum of customer service experience. Have mercy for older people who do not have the experience with services on the internet

Évaluation :

5

The manager was professional and helpful with the auto transport.

Évaluation :

1

The van locks was broken ion the van and they trying to charge me for it I took pictures before so they should see that I got the van like that

Évaluation :

4

Dislike the fact I need to take a face picture to rent out an equipment

Évaluation :

5

Awesome customer service

Évaluation :

3

I am giving this rating because at the time of renting the truck one of the members of this location told me that at the time of returning the truck I would receive a refund if it had more gas than it had when I received it, and the person who was at the time of returning the truck kindly told me that this is not true, I only see that they are not on the same page nor do they agree on what they say, as a company that is U-Haul should take into account all the small details to avoid bad comments,,. apart from this misunderstanding everything was excellent

Évaluation :

5

I have been dealing with Uhaul for years. Lynnwood is the best site to me. The staff are reliable and efficient. Would recommend to a friend.

Évaluation :

1

Have someone with experience and trained with hitches and trailers Have tools on site. Make sure employees are drug and alcohol free Make sure customers take off with properly and safe equipment before leaving premises. Horrible experience at Lynwood location

Évaluation :

5

excellent customer service

Évaluation :

1

Paid for extra equipment in the truck and it was not provided but I was still charged

Évaluation :

1

Uhaul don't prorate...

Évaluation :

4

It took too long to figure out how to get the truck on the phone. Since all rentals are time sensitive we can't wait 20 minutes to figure it out on our phones. Your customer service person could have just help and got us out of there in 2 minutes..

Évaluation :

2

Be polite to customers that need help

Évaluation :

1

I have rented from this location for many years now but this new system that Uhaul has is below poor. I had a very hard time checking out the equipment and notice that there were several people standing around trying to check out as well. No one in the office was any help because they were learning the new check out as well. You have to check your own equipment out with your phone and it was a total mess. check in was easier, just hand over the keys. The level of gas in the truck, inspection and all is on the client to record. It took almost an hour to check the truck out. Go back to human contact and give the jobs back to a human person, are you trying to get rid of your employees all together.

Évaluation :

4

You should hire more people to help inside the store! the lady inside the store was very helpful but the long wait to get help using the app in order to obtain the vehicle was far too long!

Évaluation :

5

Goood

Évaluation :

5

Thank you so much for the assistance and the patience being that I was having an emergency.

Évaluation :

1

Unprofessional, lack of costumer service. And to top it off I got charged for 60+ miles when I literally drove like 3 miles to and back 4 times . Extremely frustrating and being charged for mileage I did not accumulate. WOULD NOT RECOMMEND at least not this location with Kevin.

Évaluation :

5

Mayra the manager and her employees where professional with the service for the auto transport i reserved

Évaluation :

5

Friendly and professional staff, clean restrooms.

Évaluation :

4

Easier check in for vehicle online pick up

Évaluation :

1

you charged me for 4 days when I used for a few hours. would NEVER recommend uhaul to anyone. Unacceptable. You also charged me for more miles than I used. absolute scam.

Évaluation :

5

The service was excellent, and the costumer service was excellent as well!

Évaluation :

5

Professional service . Very pleased

Évaluation :

5

I reserve an auto transport over the phone and they were very professional and where able to set me up with the right equipment

Évaluation :

5

I liked the discount. For going to a different location

Évaluation :

5

Good job to be staff,.

Évaluation :

1

My wife and I were exposed to an exhaust leak that left us with carbon monoxide poisoning by the time we got to our destination, a 4 hour drive away from where we picked up the defective vehicle. DO NOT RENT FROM THESE PEOPLE.

Évaluation :

5

Le service a été excellent. Overall experience was perfect.

Évaluation :

5

I always use this location for all of my projects they are so professional and helpful

Évaluation :

5

It was great friendly customer service mayra was really nice the van was great it was a Lil bit dirty but not so dirty be over it helped tremendously

Évaluation :

5

Easy and smooth, very helpful customer service. Easy to find and clean.

Évaluation :

5

Thanks the service was excellent and staff was very helpful.

Évaluation :

4

Need to clean restroom more often

Évaluation :

5

Good customer service

Évaluation :

2

The back of the truck had oil spill I had to clean it my self to put my furniture in there

Évaluation :

3

Stool waiting for my refund on the difference I you guys change me

Évaluation :

5

Went for an auto transport and the manager was professional and helpful

Évaluation :

5

Mayra helped with my auto transport, she very professional with setting me up with the right equipment and reservation

Évaluation :

5

The act of billing customers for milage is unnecessary,let's the billing be made straight and not together with milage!! Thanks

Évaluation :

5

They should be better customer service as there a lack of employees and attendance, as well as very unnecessary talk with the employees. I just found that it was in place and more confusing me as my time was their renting a U-Haul.

Évaluation :

1

They over charged me on miles Fraud charges

Évaluation :

5

Nothing everything ok

Évaluation :

4

UHaul should introduce a frequent Renter’s Reward Program

Évaluation :

1

U-Haul sent me to a location far beyond the one I requested and forced me to take a 26-foot truck when I only wanted a 20-foot truck. There were several 20-foot trucks on this lot. I was promised a $50 credit for this inconvenience, which I did not receive.

Évaluation :

2

I used my phone to checked in. I had tge hardest time logging in, to the point my credit card was used 3 time, 55.59, 126 144.00. My daughter paid CASH OF FOR THE STORAGE, 211 AND MY CARD STILL CHARGE!

Évaluation :

1

Truck rental #2030 was very dirty inside and out has not been clean and maybe a year.

Évaluation :

5

I was very satisfied with U-Haul service

Évaluation :

5

Love the coustmer service

Évaluation :

5

I turn signal is dim and people didn’t know I was turning even tho I had the signal light on

Évaluation :

5

The only thing is my codes not working anymore. Can I get a card please

Évaluation :

5

Passenger door lock was broken.

Évaluation :

5

The manager was professional for auto transport

Évaluation :

4

Hire more like those that serviced me today

Évaluation :

4

Send verification that the equipment was returned on time as stated by the person receiving the equipment back to u haul

Évaluation :

1

vehicle was not clean when picked up. when i returned it i was being charged $25 for not returning clean. this is a joke. i just moved some furniture and truck cargo area had dirt that i had not taken in there.

Évaluation :

1

You can improve by Better customer service that will actually help customers and not be rude and more staff the wait time to pick up the UhAul was very late and the cargo van that was supposed to be mine had NO GAS very unprofessional customer service

Évaluation :

5

Check the fuel level accurately. I picked up the truck and the gas was almost on empty. I drove the truck two blocks and the low fuel light came on. My paperwork said it has 1/4 tank but it had a lot less. I had to pump 60 Dollars of gas and I only used the truck for a total of 37 miles. So I had to pay for someone's mistake. This is not fair to me and I wouldn't want this to happen to someone else.

Évaluation :

5

Excelente servicio.

Évaluation :

5

Give the gentlemen a. bonus

Évaluation :

1

Is my first time do i rent a storage unit.so honestly,it was a very bad experience to me,the unit is very small.!is not even for a one bedroom unit.is to expensive not worth it..!!!

Évaluation :

1

My storage unit was broke into.

Évaluation :

4

Merci!

Évaluation :

5

Customer Service was great. Very understanding as long as you communicate with them about an issue/problem. Storage and location was clean. Employees were all very nice, friendly, and helpful very helpful and understanding!! Overall I would Definitely Recommend!!

Évaluation :

5

All my things are well secured and great manage and I wouldn’t mind using the storage again in the future.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Very friendly Everyone knew exactly what they were doing without having to look anything up on the computer.

Évaluation :

5

I can't recall her name but the lady who works here at this specific location was AMAZING. Very friendly, outgoing and multitasked with customers it was impressive. I'm glad she works there! Perfect location, very clean and well maintained.

Évaluation :

5

Lever gone and I mean EVERYONE was helpful and respectful.

Évaluation :

3

The ladies that work mornings are amazing and very helpful. The manager sucks. My issue is that I left a message and communicated with one person and someone else would call me about the same thing. I felt like we were going in circles and it frustrated me completely. The staff worked with me when I couldn't make my payment and I was out of town. I just felt that the manager was not a helpful person and was out of touch with what was going on in her store.

Évaluation :

2

Workers are rude

Évaluation :

5

Everyone was nice and understanding

Évaluation :

3

I rate the facility as average because I was robbed and lost almost $20 000 worth of my personal property that I did not receive compensation for.

Évaluation :

5

Mayra is an excelente manager with any matters

Évaluation :

5

This is my first time doing business with U-Haul, and I NEVER THOUGHT!!!!!!(((((( that doing business with U-Haul would be SO Easy, and Convenient!!! Had my husband, and I known ALL these years, we're Retirement Age, we would have used it many years ago, and would have faired for the better. And the prices are EXCELLENT!!!

Évaluation :

5

Thanks for the overall experience

Évaluation :

5

No comment

Évaluation :

5

I had been there before, and everything was fine. So I went back.

Évaluation :

3

All the machines by the doors are confusing. Frustrating.

Évaluation :

4

After all the issues i has with uhaul pick up in San Bernardino!!! So stressful entire process pick up and no trucks available at 4 am as I needed !!! It was nice that I'm my city the people there was nice and understanding ans I'm not sure if the young woman that helped me but she was very nice and professional especially becuz I heard and entire upset customer and she handled that very well !!!

Évaluation :

2

Our unit got broken into TWICE and the insurance has yet to process our claim or take any accountability.

Évaluation :

3

I just didn’t receive the size I requested and it was over priced

Évaluation :

5

Thanks to all team of Lynwood UHAUL. It's a good place to rent or storage. Thanks to the manager Maira. She is very nice end helpful.

Évaluation :

5

My stay at U-Haul were Fantastic and Miss. Mayra Canchola were always so nice and kind and made sure that everyone were always pleased.

Évaluation :

1

No order of service....low staff and you have to understand outside staff are really RUDE. While talking to inside staff, they just come in and interrupt without even excusing themselves or apologize for their actions.

Évaluation :

1

They are running a scam on me. Bottom line

Évaluation :

5

Muy agradable lugar, solo que las puertas no servia el automático

Évaluation :

3

The hours of operation at times made it very hard to get things out. Also very disappointed when I went to move out they informed be I would not be getting back a refund of the amount I paid for and never used. It appears your company double dips....they charge me for first 2 weeks of September while renting it out to someone else. That is very dirty business. I will never use Uhaul again based on this experience.

Évaluation :

3

When i arrived i got the online move in my unit was some how inuse wich sucked because i really had no place to put my stuff had to take it home and leave it in my truck outside because my land owner doesnt have space for me but then i had to go back and they ended up changing my unit because someone decided to move in mine they were trying so hard to make me upgrade my storage which i didnt really need

Évaluation :

3

I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.

Évaluation :

1

I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!

Évaluation :

3

Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happening

Évaluation :

5

Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.

Évaluation :

3

You need to install lighting in the bigger storage units.

Évaluation :

1

We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.

Évaluation :

4

was sufficient.

Évaluation :

1

Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unit

Évaluation :

5

Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩

Évaluation :

5

Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bank

Évaluation :

5

My pleasure great customer services and friendly staff

Évaluation :

3

Only issue was trying to get stuff upstairs no elevator

Évaluation :

5

Staff that checked me in was super helpful and kind! Appreciate him!

Évaluation :

5

I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.

Évaluation :

5

If you reserve online be sure it's not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won't be able to get your lock or have it placed inside.

Évaluation :

5

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Évaluation :

5

Excellent

Évaluation :

5

Merci.

Évaluation :

5

Very understand in the final analysis. Thanks.

Évaluation :

5

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Évaluation :

5

I love this location of lynwood very clean and efficient

Évaluation :

5

Pretty good experience. I cant believe it

Évaluation :

3

You guys need some light in those units.

Évaluation :

1

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Évaluation :

5

I would recommend this facility U-Haul

Évaluation :

2

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

Évaluation :

2

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

Évaluation :

5

Great staff!

Évaluation :

5

Very Good Experience

Évaluation :

2

Was told to purchase a lock for $10 cause lock I had I couldn't use then I couldn't use lock I spend $10 on ended up using lock I had originally brought with me was not able to get refund for.

Évaluation :

5

Great customer service!

Évaluation :

5

Very nice people and very nice customer service

Évaluation :

4

No hassle...Very professional Manager.

Évaluation :

2

Not clean.

Évaluation :

4

Amazing customer service

Évaluation :

5

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Évaluation :

5

Great working with them

Évaluation :

5

It was great working with them

Évaluation :

5

Great experience

Évaluation :

4

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Évaluation :

5

Awesome experience!

Évaluation :

5

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

Évaluation :

4

Customer was good,

Évaluation :

3

I appreciated the courtesy reminder calls.

Évaluation :

2

Customer service was terrible. I would avoid this place.

Évaluation :

3

We didn't see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren't removed before delivery.Had to go and buy pliers to remove

Évaluation :

1

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Évaluation :

5

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Évaluation :

3

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Évaluation :

3

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Évaluation :

5

Nice experience

Évaluation :

1

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Évaluation :

5

Great service

Évaluation :

5

Excellent service.

Évaluation :

2

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Évaluation :

5

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

Évaluation :

1

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

Évaluation :

5

uhaul experience was great! seamless from start to finish!

Évaluation :

5

Thanks

Évaluation :

4

Y

Évaluation :

5

Excellent service. Much better than the UHaul location in North Boulder, CO

Évaluation :

5

Great place and help when I was having a bad day

Évaluation :

4

This facility has been helpful, clean and always has someone to assist with every need

Évaluation :

1

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Évaluation :

3

Had issues with my move-customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Évaluation :

1

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Évaluation :

5

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Évaluation :

3

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

Évaluation :

4

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Évaluation :

5

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Évaluation :

5

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

Évaluation :

2

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Évaluation :

1

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Évaluation :

5

Thanks for your excellent services.