I drive 45 min with a confirmed reservation just to be told the trailer I reserved wasn't there.
Brian CCustomer Reviews for U-Haul Moving & Storage of Winchester South
Testimonials From Recent Customers
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From the check in, to the return, wonderful experience and outstanding customer service. Staff were super friendly also!!
LATRELL LGreat service and quick work.
Nathan pYour people there are very good and helpful. Both Lisa and the young man there gave me the best service. I'll be giving them my business.
DONALD LJoel was very helpful. Probably my best rental experience to date.
GINO GGood experience. Never an issue. Friendly office staff.
LESLIE A | Expérience généraleexcellent customer service and equipment
LES RBlacktop the loop around and out from the drop off point.
CRAIG J100 % satisfied . Luis was exceptional in helping me get it hooked up and getting the lights working. This is where I will go to rent anything again
RENE RI thought it would be complicated but it took seconds. It was a pleasant experience.
Kelli FTHEY WERE VERY GOOD AT HELP ME HOOK UP THE TRAILER THANKS
BRIAN JGood quick service
TODD WFriendly staff. Prompt service. Hooked and unhooked the trailer. Checked lights. Excellent service
RICHARD RExtremely easy drop off protocol at this location - didn't even have to enter the building. The only issue was I was told I would receive an emailed final invoice but I never did.
Michael RUnfortunately the 6 'x 12' trailer only had a 56" wide ramp (and entry to bed) so I was not able to load my mower despite several creative tries. Now I know, but I did get some practice driving with the trailer.
SCOTT MExcellent Service
CHRISTOPHER NBusy location but extremely helpful staff!!
Stephane LThe attendant was rude, he took someone in front of us while we were waiting
Kandice KOnly took a few minutes to turn the trailer in. Employee did a fine job.
JAMES BThe worker there was disinterested. He may have been alone in the building, but made no apology for the delay and said I could unhook the trailer myself, which I unhappily did. Thus, I left the trailer there with no visual inspection by a Uhaul staffer, so I didn't know if any problems would be reported later that I could not immediately address. Not happy.
JOSEPH KThe young boy that was there when we dropped it back off was on his phone and didn't get off of it to wait on us. And acted strange like he was on something. Didn't act like he cared rather we were doing business or not. When I got it floorboards were filthy dirty. Like someone had muddy feet. I didn't think anything of it so took it and went on to do what I had to do but then I get charged for it when I drop it off. Other than this it was fine.
LORA KAlways helpful folks
Marsha RNothing really to say as just dropped off and returned keys.
WILLIAM MIt'd be nice to have somewhere to park a car when renting for a day. I parked in front of the building, but I'm pretty sure that could/would get full on a busy day.
Roel LMore help at check out , when returning the truck
TIMOTHY EU Haul is a rip off- over priced- rental scam. The truck ran terribly using more fuel than it should have. First the daily rental price then you pay again on per mile rate, and it ran like crap. Never ever use U Haul again and will discourage everybody from using them. Very disatisfied
JEFFREY CSuper easy and convenient. The employee at the counter was so friendly and I wish I remembered her name bc she was very likeable and seemed like a great employee to have on the team.
Emily MI just wished they had cameras on site. My personal items were stolen from my storage unit 3327
Linda B | Premières impressionsOnly thing I asked for a receipt and the employee said I will get an email, but I'm still waiting on it. I definitely need a receipt to get a reimbursement from my company
CHRISTIAN MU-Haul made a mistake on my confirmation email for the date of my drop off and the employees at the Tasker Road location were very hesitant and reluctant to not charge me extra fees even though I provided written evidence of the error.
CHRISTOPHER Jnicest people even
Paul RThe truck was terrible. The whole truck and steering wheel shook way out of control. We rented this vehicle to transport two rebuil and fresh painted wings 5 miles to the airport. At speeds of 25-30 the whole vehicle shook. When went to U-Haul for planning they showed me a very new truck. I was given a junker. There is no way this vehicle could be driven on the interstate
Edward FJonathan was amazing very professional
MIL AEverything was great
CHRISTINA LFast service, great help, quick return. 5 star service, thanks
Todd WRepresentative was very professional and helpful.
Jan AIt was very convenient to rent a truck and storage unit from the same location. The price was reasonable, too.
SALLY ALocal Associate, Gabby, was most helpful and got me out the door fast with exactly the trailer I wanted.
WAYNE POverall I was provided with good customer service. Following our last 24hrs. I I was sick so it took an additional day to clean out. While going through our items we found damaged goods do to mice. After cleaning out the storage container we did find a mouse that excepted out the front door.
BRIAN L | Expérience généralePlease advise when the security gate will be operational and what our code is to enter through the gate.
Mark G | Premières impressionsVery helpful and attentive to our needs, offering assistance with set up.
Jennifer GGuys were great, very friendly and extremely helpful!
Nancy G | Premières impressionsNice guys in the store
NELSON ROverall it's good
HORATIO BCustomer service was exceptional. Helped with the hookup and return.
CHRIS MBecause after the delivery dates, the money was taken from me, I called and they said they would send it back, the refund did not come, shame on me.
Berk D | Expérience généraleDrop off was done quickly and efficiently
Dennis JWe returned our truck a little late (4 hours) and we were charged a full day for that. When we returned the truck,it had 3/8 tank of gas. Since we had filled the tank with more gas than was required for return of the truck, the person checking us in called the manager to ask if we could get a reduced late fee. The manager would not permit us to do that, which was disappointing. I don't blame the person at the desk - he tried his best to help us, but I think the manager could have been more flexible. I have called Customer Service, and am hopeful that we will get a resolution on this situation. Aside from this, we have always had great service from U-Haul.
Susan SEasy pickup and drop off. The fella working was very helpful.
William KJohn was a HUGH help in getting my belongings out of my unit and with renting the U-Haul to do so . He was very friendly , helpful and HONEST . I wish I could say the same for the GM Gabby Sanchez . She first refused to take a payment from me the prior month when I explained to her that I was not going to rent for the next month. (She said bc they don't "take partial payments any more ) which I understand , however she went on to tell me that my balance was due in full on Feb 1st or my unit would be sold at Auction which was NOT TRUE . She also never bothered to mention to me that I could make a settlement payment and save myself almost 200$ bc I was moving my things out anyway. In fact my unit was NOT going to be auctioned until MAY . So I had plenty of time if I needed it. As a General Manager of a business the first rule should be HONESTY, INTEGRITY and FRIENDLY. She proved herself to be none of these things. People like John the assistant manager are who we need to run our businesses . Thank god for him !
lisa j | Expérience généraleI don't like that I went to the location and they made me do everything through the online portal which was annoying and time consuming. It took so much time when they could have done it like normally happens not everyone is computer savvy. Very frustrating and they didn't help me through it.
Mil AThey did an awesome job and were quick and efficient. 10/10 recommend
gaby sNothing at the moment
francis aEveryone was super nice/helpful, especially Gabby! She even listened to me and helped make me calm in a stressful situation. The U-haul facility on Tasker Road, Stephens City is TOP NOTCH!
Bonnie O | Premières impressionsMerci.
RUSSELL A | Expérience généraleThank you guys
Josue SIf you offer one month free on a storage unit when renting a truck one way, then I should think you should give one month free to people like myself who have rented a storage unit for years and are renting a truck one way.
PATRICIA MThis was the easiest and best U-Haul experience I've ever had.
JON EVery smooth process and friendly staff. Thank you!!! I did not get a receipt for my records so I will follow up with the dealer. Thank you!!!!!
Lisa SMy 15-foot truck had very dirty mirrors and window glass significantly interfering with proper operation = an unsafe condition. I had to stop and clean each of four mirrors and two windows to be able to see properly. The truck was left in the "Haul/Tow" mode. Luckily, I had read the instructions are turned off this feature.
RICHARD DEverything went well on both sides. Thank you
MARC AS.O.
WILLARD LStaff was quick, friendly and well organized. Trailer was in great condition.
CHRISTOPHER SEverything was GREAT!!!!!!!!
RICHARD MQuick and efficient.
WALTER WUhaul only cares about it's profits. There is no effort made, real or fake, to make the clients needs be considered.
BRIAN J | Expérience généraleTrès bien
Tim H | Premières impressionsI was very pleased with this location and could not be more positive about my experience.
STEPHEN M | Expérience généraleThe guys at the Tasker Rd location are great. Very helpful and friendly.
Gladys T | Expérience généraleThis has been the best storage facility I have ever had. The staff is amazing and the location is perfect. The manager keeps the store in top-notch conditions. Overall great service!
Pablo G | Expérience généraleStaffish fantastic, went above and began to help with every need. Storage facility Clean and well-cared-for. I would highly recommend to anyone. Would give 6 to 8 stars if I could
ANGELIKA H | Expérience généraleMerci
RUSSELL A | Premières impressionsThe young man that helped me was phenomenal. Made it a very easy and pleasant experience highly recommend.
Gary P | Premières impressionsI have had my RV stored here for years and always felt safe. Since new ownership has taken over the gate is open more than it is closed, no more assigned parking spots, trailers everywhere to navigate. Just left to go to a more secure storage yard.
TOBY N | Expérience généraleThe Staff was amazing from the Manager to the front desk staff, we just moved here from California I was self-employed for 42 years I would of loved to have employees like your staff super helpful congratulations to all of you. THANK YOU Tony M 06-31-2024
ANTONIOMANUEL M | Expérience généraleStaff super helpful, knowlegeable, friendly. Unit totally clean, facility clean, organzed
Lisa J | Premières impressionsIt was a pleasure to come into this location with such smiling, helpful people.
Gladys T | Premières impressionsAmazing staff! I was so pleased to meet them. They deserve kudos!
KRISTINA D | Expérience généraleAdam was a huge help! Great customer service and gets great detail messages and made the process smoother.
Andria R | Premières impressionsGreat Customer service...Mr Delante ..went far and beyond to meet our needs .
MARIA R | Premières impressionsAdam was very helpful and knowledgeable. Gave me all the assistance I needed.
linda c | Premières impressionsI arrived to move my entire house in my unit. I paid movers $1 000 to load and bring to unit. Upon arrival your gate was broken. No entrance into unit to Empty an entire move in . Extremely bad situation to put me in. Cost me $1000 plus additional $1000 for 3 man crew and time/gas to drive around Winchester looking for a storage unit for a whole avail immediately. Worst experience during an already stressful move. I cancelled my unit. However, your staff was very friendly , very helpful, I truly appreciate your excellent customer service.
DEBRA B | Expérience généraleVery welcoming service staff, facilities maintained well. If I need a storage again this where I'm going.
gary r | Premières impressionsGrate staff thanks for your help
James R | Premières impressionsStaff was very helpful in the Virginia site. Charles in El Paso, TX, went above and beyond to help us with the trailer return. Thank you for having such awesome employees, it made this move from the west coast to the east coast so much easier.
JOHN T | Premières impressionsI have rented a storage unit from 2/21 to 12/23. When the storage unit changed from Dominion Storage to U-Hual, they continuously upped my rate and cut the hours I could access my storage unit. Two times I couldn't get into my unit, and the third time I had to call for someone to open the gate. All three times were well before 9pm! I never got any notification of these changes.
AIMEE F | Expérience généraleI appreciate everyone that I came in contact with. Respectful and understanding.
LISA C | Expérience généraleThe cost per month has gone up 4 times in the last year for a total of over 21 % increase!
PAM F | Expérience généraleIssues handled promptly. Access always available to unit. Staff check and are quick to inform you if they see an issue with the unit. My son accidently didn't secure unit and staff notified him within a brief period of time. Climate controlled.
Jean W | Expérience généraleEveryone was very friendly to work with.
Brenda L | Premières impressionsNever had an issue over the 6 years I used the facility. I cannot recommend the facility since I was given less than a months notice to vacate.
NATE C | Expérience généraleThe experience was great, would still be there but there isn't A spot for a 40ft RV. Maybe there will be in the future.
GEORGE M | Expérience généraleWe had two large units for seven months, the first of which was free due to truck rental special. Very nice deal for us! Units were clean, easily accessible, and buildings well maintained and I felt safe going to them at any time. Would definitely use these units again if needed.
JAMES F | Expérience généraleGreat folks to work with.
Katrina S | Premières impressionsWe rented our 10x10 climate control unit online. Received a confirmation call from GM Robert 3 days after. We arrive on our scheduled rental date and we're told they don't have a unit for us. Adam and Melissa were manning the store, offered to call around to find us another unit and were extremely apologetic - No other units were available. I placed a call to Robert and he could have cared less. Offered no apology nothing. After going around and around for 2 hours we ended up having to go with a non climate control and a much smaller and damaged unit. I 10 out of 10 do NOT recommend using this storage place. The ONLY saving grace to this whole experience was Melissa and Adam. Someone give them a huge raise and a promotion!
Shaun M | Premières impressionsI had this storage for 8 years for my boats (Ksyaks) Then it was sold. Locks on doors and lost checks and nothing but problems starting 4 months ago! Absolutely a nightmare in every way. Never again will do business. Fraud and misrepresentation!!!
EDWARD A | Expérience généraleGreat experience overall! Thank you!
SANDRA G | Expérience généraleVery satisfied with the experience at UHAUL. Employee's were easy to work with and space was very clean
John M | Expérience généraleFantastic crew and service. Keep it up folks!
Fuad G | Premières impressionsGreatest people ever
PATRICK S | Premières impressionsNew U-Haul folks very nice; however I had to drive to and from the facility several months ago when they took over -- since no one answered the "old" phone number for over five days. NOT ACCEPTABLE and bad business. Would have been appropriate to reimburse me at least for the gas used. Also, the lights go off in the halls too soon, it is WAY too dark to function safely. Needs improvement. New mgr trying best to get me sorted, but this is all bad business -- along with a price increase after so many years.
GAIL P | Expérience généraleEverything was great except I was supposed to have my first month of storage free with the one way truck rental I had but the staff didn’t know how to do that so my account is showing an overdue balance but my original order says my first payment isn’t until March 5th.
Brett B | Premières impressionsI had to leave before the movers with the truck because we would not arrive before the closing time of 5 PM. If there was a way to have someone available on staff after 5 PM (with prior appointment), I would have been able to supervise the move, the loading of the truck, and come with them. Fortunately, everything worked out, but when I arrived back home, it was mayhem on the house because there was no supervision as the movers loaded the truck. I also noticed some mold inside the unit. I am hoping my furniture will not get damaged. I did not notice the mold when I initially looked at the unit. The service was VERY NICE. People were very friendly and helpful. THANK YOU!
Carmen J | Premières impressionsThe manager emailed me my storage unit had no lock on it. Apparently the lock was recently cutoff or removed by someone…they are now reviewing the tapes to see how and who did this. I appreciate their diligence and communication for the security of my stored items.
BETHANY C | Premières impressionsI have been there since 2008 with my RV. Recommendation would be to provide better security cameras to the RV lots. Several were vandalized over the last couple of years (Mine). Additionally, I would like to see additional gravel spread around the RV lots. Nothing has been done since 2008.
LARRY A | Premières impressionsVery clean and excellent counter service person. Very helpful!
JAMES F | Premières impressionsThe clerk I interacted with was energetic, friendly and knowledgeable.
Condon A | Premières impressions