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Travis B
Customer Reviews for WCR 15 Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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i've been using this for many years. The customer service is incredible family owned, respectful with integrity unlike the location in Longmont.
MERRITT HThe owner was quick and efficient. He did all the safety checks and got me rolling. I would recommend this place!
MARK HEasy quick and friendly
BILLY FTravis was extremely helpful. This place is easy to get to and kept very clean.
WAYNE OThe ppl at this location are friendly and helpful.
George LThis location has the most kindest people they were helpful and fast love the service they provided me
ELICIA QI had an exceptional experience with UHaul driving from Boulder, Colorado to Anderson, South Carolina!
cathleen mTravis was awesome, as always!
Bridget SI booked on line.. The online charges came to $59,95 When I picked up the truck I was charged $93,87 . My quote did not include my estimated milage. Don't see why I was charged mileage and had to bring the truck back with the gas tank half full as I received it. I actually brought it back with 3/4 of a tank. Did not get a credit. Chris
CHRISTOPHER WThe truck had a check engine light on it, it was at 3/4 of a tank, and it was not swept out when we got it. It also needed an alignment.
Kylie BThere is dog poop everywhere, the truck was not clean.
CLAUDIA FPerfect 👍 thank 😄😄😄👍👍
ADALBERTO RThere was no clear signage on where to go after parking. The rental desk was in an awkward room and location. No walk around the vehicle or explanation of the contract was given.
AARON HQuick service, friendly and caring
JOHN RRien
Jaime DBest location I have every used - Always try and get this as a pick up and drop off location. People are friendly, patent, and willing to help in any way.
LUTHER SIt was a seamless experience from start to finish. I've already started singing the praises of using the U-Box container system, and will continue to recommend them to anyone who asks me about best options when moving.
CHRISTOPHER CLet customers know if something comes up with equipment availability. I was disappointed about having to go to another location to pick up equipment needed. Other than that, was a great experience overall. Equipment was very well maintained and I could tell that they take pride in the service they provide.
ZACKARY DGuy got me in and out quick and easy.
Ramon SThe staff was wonderful! Friendly, professional, knowledgeable, and the experience created me into a future client and a walking commercial. It was so simple and quick. I love efficient and fast but it's common when we are lucky to have fast service, there may be a mistake. Not with this gentleman. Corporate, yall lucky to have the staff there, I'd hire em out right from under your nose. Customer service is becoming rare with the new generations. I know because I'm one of them and my peers... well, there isn't much competition
DAVID GSuperior customer service!! I was in and out before my coffee got cool enough to drink. He lemme know I'd get receipt via email. I cruised out!! I'll see if They wanna receive a truck on a return trip.
Ramon SFriendly and efficient.
ALLEN STires on the front of trailer where low tread for the distance I was going but they held up. overall good experience
MATHIAS HAll good
Michael CThe U-Haul locations in both MI and CO were very helpful for my solo move. U-Haul arranged for movers to deliver my boxes and unload them saving me many hours of drudgery. The movers, Rocky Mountain Moves, brought my boxes on a flatbed trailer arranged so both boxes could be unloaded at once - genius! The movers were professional, courteous, and fast!
JAMES CFriendly, helpful staff. Easy pick up and drop off. Very smooth transaction.
MARK DThe delivery of my containers and Colorado went to the incorrect location. I called in the correct address to deliver them and it was never entered into the system then they were held and then they were brought to my home and then sat here for two weeks empty. Everyone. Involved was very nice, but the lack of communication was obvious.
THOMAS WGreat job fast at unhooking and taking care of me.
Kenneth ATravis and Kathy are the best!
Stephen CImpressed with friendly and efficient service.
Chris LI was charged $116,7 for a monthly payment charge by U-Haul Moving & Storage of Benton Harbor, Michigan for the storage of the U-Boxes that remained Empty on my property after I completed unpacking my belongings from the U-Box containers. I wanted the U-Box Containers picked up and removed from my property on Monday June 10, 2024 but was informed by U-Haul that because of a lack of available truck drivers and trucks that the U-Box containers would not be picked up and removed from my property until Sunday June 23, 2024. I was inconvenienced for having the EMPTY U-Box Containers that remained on my property until Sunday June 23, 2024 and I should not be charged $116,7 for a monthly fee because U-Haul Did Not have truck drivers or equipment to remove the EMPTY U-Boxes from my property on June 10, 2024.
RICHARD SI use this location regularly and I love the mama pop field. They're always really respectful and always have my stuff ready to go.
Merritt HThis location was 90 minutes away from our house and felt unsafe. Incredibly inconvenient and took away 2 hours from our pack day and added extra miles to our trip. When we asked about it at the location we were met with hostility and told our business was not needed. As there are very few choices available for long haul moves, we did not feel like we had any choice but to bow to the demands of your company. If you really care about improving customer satisfaction, I recommend basing the pick up location on the customer home address and not the preferred pick up address.
Kristy KExtremely helpful/efficient
Shawn WAll good. Helpful and quick
Dennis BGreat experience. Love the location and the people there.
Kevin SNot much. Very efficient and helpful!!
Daniel HI’ve come to this location for about two years when renting and it never disappoints.
Sean Done of the best rental places that I have ever rented, I recommend it 100 %
Johny CMy Move and U-Haul were never on the same page. U box was not where U Haul sent the My Move group. My Move crews were not good at returning calls. My Move ended up in Dunedin without any help. The driver and I had to do it all. That's not what I paid for. I know these contractors are not part of UHaul, but they were recommended by U Haul and the whole experience was ruined by by U Haul's incompetence of managing the process.
STEVE HGreat old school polite friendly location I use them regularly never ever dissatisfied always same great service!!!!
MERRITT HLet customers know you guys charge or have a hold on the account
Taylor ARien
Paul FI wouldn't change a thing Thank you
Luis MTravis did a great job of hooking me up and explaining the basics. Like that the location is on the edge of town and easily accessible
George DOverall service is good, but couple of my furnitures got damaged during the transit, seems like it got bulged because of the cold temperature.
Santhanam EThe original location I rented from and had a confirmation from did not have my vehicle appropriately loaded for me. I had to call customer service and drive 20 miles away to the closest ready vehicle. Shame on them for not doing their job
Sarah pI've been going to the same location for many years. It's got that great family feel an excellent service.
MERRITT HConvenient location for me and staff are great to work with. Praying they never leave!!
KATHY WThe equipment was cleaned and well maintained, very easy access. The attendant was very pleasant and informative. Overall great experience.
clint NThe location was fine, it's dealing with U-Haul that was bad. I found out the morning of that the location next to me didn't have the trailer I reserved, and I had to drive 30 minutes to go pick it up. They also said they'd put a credit on my account for the inconvenience, but when I picked up the trailer the guy didn't see any credits on my account. I'll definitely look elsewhere next time I move
Jason CThe lady at this location was very accommodating and cordial and a pleasure to work with. Made the process of renting the trailer painless and easy. Will always come back to this location for my U-Haul needs in the future.
Edward A[This comment is for UHaul corporate, not this specific local location: Please communicate that Uboxes CANNOT be scheduled for delivery while in transit. No one communicated this to me when I booked my Uboxes originally, instead I was told that delivery could be scheduled at any time, which did not turn out to be true (as they cannot be scheduled during the transit window).] Luckily, this Dacono location was super helpful and communicated with me through the process to ensure my delivery would be seamless. Merci!
Rachel HTravis was so kind and helpful!
Shannon B | Expérience généraleOverall good communication and experience.
Timothy M | Expérience généraleVery friendly and helpful staff.
Lori P | Expérience généraleThe staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.
Kathryn B | Expérience généraleExcellent service, friendly, helpful, courteous Thank you!
PHILIP A | Expérience généraleWCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!
Hannah S | Expérience généraleGood!
Ling C | Expérience généraleCatherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn't do again.
Helene L | Expérience généraleThe older gentleman who delivered my POD was extremely friendly and made the moving process so much easier. Kathryn who set up scheduling for me over the phone was also very prompt and helpful.
Roger H | Expérience généraleThe box was not big enough for what I needed so I had to cancel/
Privacy R | Premières impressions