It's great the way it is, it's excellent service!!!
Leonardo R
Customer Reviews for Woodhaven Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Charge extra money from my account
Md MAbsolutely
OLIVER OCheck before cleaning after cleaning in vehicle Thank you
Rajiv CThe truck had no AC in it.
Geraldine REverything was in order, the reservation was honored, nothing else could have been done to have a better experience, thank you for all the employees that made it very easy.
Alejandro AVehicle could be cleaner (driving area) but overall it worked for what was needed!!
Luz RMuy amable, buen servicio y la van nueva.
Gina RThe best U-HAUL HIGHLY RECOMMEND!
Nicholas hTrès bien
Manikandan TI will not recommend because they over charged me 3 days after I used the van. They charged me $31 for gas when I only drove about 2 miles and refilled the tank
Luisana II've rented from this location twice and both times have been awesome. The staff is super friendly and understanding. Would highly recommend!
Crystal SI've used Uhaul throughout the years and have always experienced excellent service.
Monserrate BDury equipment
Dora BNothing, great service and fast will be back again thanks
Victor Ru haul has to tell customers that this location does not have 24 hour service. I was told that it does. When I went to return the truck at night, they did not allow me to leave it on site. They told me that it was private property.
JOSEEMMANUEL PThe agent was very nice, but the truck was terrible! Oil stains all over the inside cabin and it smelled like someone had been smoking in it for years. Luckily, I took photos/video before leaving, as the drop off location said they would have to scrap the inside. The engine was shot also. I'm glad I was able to make it to my destination safely.
Bradley HWindshield fluid was leaking out . Fix it myself. The vehicle was very dirty and insanitary . The u haul representative told me that he was too busy to clean it . So I did it myself and when I return return the vehicle they charge me $25 for cleaning fee. Besides the horrible service they over charged. You can find cheaper rentals elsewhere.
Ganesh MEverything is perfect
RANDY TWe checked in on the App and had to wait almost an hour to check in again by person. Slow and a waste of time!!
SAFRAZ SNothing much to improve
Derick SKeep doing what you are doing-providing great customer service.
Oluwole Ono parking space to retuen park . spent one hour to find parking. extra 3,5 gallan charge for gas i have pic for pickup and drop off.
Ahmad PRespectful!
Desmond LI was charged an additional day. The charge has been disputed. I requested 4 hours and was not aware it was changed to 2,5 hours instead. This is not the way to conduct business.
Amber LI wasn't informed enough with my rental options via the app. I didn't know that I could have rented the truck for 24 hours via the $19 discount that's printed on the truck until after I made my reservation. I ended up renting per mile which caused me havoc with a truck trying to get thru NYC with all of the truck laws. I would have definitely took the 24hr option had I clearly understood that as an option via the app.
Abdullah AIt was a very easy process with them overall. The truck was in good condition and the A/C worked very well.
Ramon RGreat location great people !!!
Christopher MVery nice good excellent
Mohammd RExcellent service, and very professional. thanks
Luis OExcellent
ROBERTO DMy experience with this Uhaul location was exceptional. The clerk that took care of me was friendly and attended to all my needs. He made my rental a pleasant experience and I would highly reccomend this location to everyone that is looking to rent at U Haul.
William CWhile the equipment was a little dirty on the inside the workers were very nice and very professional.
Damarys SQuick and easy process in both locations, I had no problems at all, I will definitely rent again
Heather Fyou charged me 150 for a scratch on the sticker even if i purchased insurance . my last time using this service . SCAM
antonio dGreat customer service. Excelente
Efrain RGreat van
Jamil RCome to find out they charge a cleaning fee now all these vehicles are not spik and span rented a lot from uhaul now no more and not recommending to anyone
Rohit RBooked the vehicle turn in was a mess couldn't upload pic of miles and closeout I'm pending till
Rohit RI was given a dirty van with the tire pressure light on but I overlooked it. I returned the van early and two days later I received a email saying the van was not returned. Called the location and was told the guy was busy and will close it out and it was an auto generated message to ignore it. Then I received a receipt for over triple the price with the mileage used incorrect. I used 4 miles and was charged for 44 miles. I used the van from 12:16-1:50. I had it reserved for 4 hours. Now I'm filing a claim to get this all corrected. Also the manager who is clearly overworked and who seemed nice at first completely changed his tune and tried to insinuate that I was lying about the miles I used. He said " people do it all the time". I live in the neighborhood and I have a car. I don't need to lie or steal. I just needed a van to move something local. His comment was not called for at all! Hopefully U-Haul will make this right. And going forward I will rent from any other location but this one.
Laura MEverything is good only price looks like more expensive now , same car I used to rent with more less price.
Mohammed AGreat location and great guy who is very knowledgeable about the rental process. Thanks Jesus and Patrick
Rahul KIf you dont get your vehicle back by 5:00 pm, the location for dropping off the vehicle is a little out of the way. However, I was able to returned my before 5:00 pm to the main office, so I didn't have to experience that type of uneasiness about the dropping off the vehicle.
BEVERLY Tsi estaba todo en orden gracia
EDWINVIRGILIO Cfrount end VERY BAD (loose)
Vincent CTalk to Jesus he is a great guy. Thanks again
Anthony BJesus was great, process of pick up and drop off was easy!
Tanika GEveryone there was extremely helpful and knowledgable. Pleasant and friendly. This is our 3rd move with renting Uhaul and the best experience yet!
Melissa I