Unfortunately, worst U-Haul experience I have ever had. I have been using U-Haul since 1991 having to move around while in the military. Pick-up location was not chosen by us, but changed by U-Haul. We originally selected a location 7 miles from our house and were instructed to pick up at a location on the other side of the county. Mileage distance is not that far (30ish miles) but with traffic took us almost an hour to get to the location. Once at the location there was only the single U-Haul truck and no physical person to assist us. It is a virtual pick-up location, which required us to download an app and navigate through it to even get the truck (another 45 mins). The truck was dirty, including trash that had been left in the cab behind the seats, the rear was dirty and had to be swept prior to loading. There was damage to the truck that had not been previously marked the the "X" stickers. Thankfully, we were able to take photos during the pick-up process and upload them. In the future, if I decide to use U-Haul, I WILL NOT allow them to change my pick-up location. Virtual was terrible, with no real assistance. The virtual agent kept telling us to use the app.
Damion V
Midgard Self Storage Covington
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Covington, GA 30016
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I was overcharged
Chaquetta CIt took a couple of times going there to rent something. Then sat there for over a hour waiting for someone to check back in and when they did come at closing time they was trying to rush us out cause it was after closing and was hollering at us to move cause they were in a hurry. I was asking how much was charging my card all she could say was don't know. When I checked the bank they changed $5.00 to much.
Charles WThe truck had roaches & all & still do
Lexington RWhen we reserved the truck in Covington GA the location made a mistake and locked the keys in the office and I could not use the mobile app. I had to call and they changed to another location about 10 miles away. It took an extra 2 hours to just pick up the truck and be able to start moving. Once I was able to secure a truck with the mobile app the move went very smoothly.
Michael W