I originally reserved a 15 foot truck in West Lafayette and changed our moving date from Saturday 6/7 to Sunday 6/8 since the West Lafayette facility didn't have a 15 foot truck available. Once reserved, I got a few messages that I needed to either switch my requested size or pick-up locating. I chose the later since I had arranged for a crew to assist. Once at the new facility several miles from the location we were moving from, the equipment reserved and the online process to leave with the vehicle all seemed to going fine until I started the engine and the engine warning light stayed on. No one was there to assist. So I called the 1-800 number and got passed around until the person on the phone said I needed to call 'roadside assistance." I challenged that saying I was still on the lot and had not left the premises. She eventually told me that I would have to start all over and go elsewhere to find a truck. I was staring at 15 trucks on their lot. She eventually offered a 26 footer which was way more truck than we needed but I had already arranged for a crew to help load, etc. It was massive and I wasn't prepared to drive such a truck. No effort was made to check other nearby lots for me so this had to do. We had to figure out how to load it so the fragile cargo wouldn't slide around since we had not planned on such a huge truck. Very disappointed but we got the job done and the truck dropped off last night in Indy.
Robert S
Spurlock Ent
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lafayette, IN 47905
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very helpful and quick teturn
JARED MEverything was perfect. Anthony is a valuable employee for sure! Ty
DENISE HThe dolly was not on there. I did request and got charge for it
Jacqueline BNo problem with drop off, quick and easy.
KEVIN R