Sent to one location to pickup truck but keys were not left in truck. Sent to another location and no dolly was in truck. Sent to yet another location to pickup dolly. Upon returning truck, I was charged for going over mileage! Had I not been sent to multiple locations because of equipment errors, I wouldn't have gone over the mileage allotment!
Stephanie S
At Your Convenience on Broadway
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mesa, AZ 85208
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This was not a U-Haul location. I was not told it was a convenience store. NO U-Haul signage, no U-haul equipment on site. Took numerous phone calls to the U-Haul 800 number to find out where to drop the truck off. Lady at the store took the contract and the key and said "You're good", and walked away. I did not have the opportunity to tell her that the engine light had come the day before. I had tried to call the listed phone number for two days and received nothing but a busy signal. Horrible customer service after such a great start from the staff at the White Mountain location.
Howard MAnswer the phone......
DAWN SGreat but like I said customer needs to know that it is a gas station drop off not a U-Haul
THERESA MTurned vehicle in with a full tank. Next day shows down to 5/8 tank. Extra 50 miles on it. Charged me for the gas. Thieves. 'U' people do not seem trustworthy.
John S