I reserved this uhaul at least a week in advance in Palmview with my friends. Come to find that they had moved my pick up location to La Joya. I had an appointment! I arrived at my appointment hour. The young man that was at location was clueless about my appointment time, truck or rental. I was so disappointed with the form that he was spoken to by your management staff. I heard the person on the other end of the line ask, what do you want??? Im very busy! I don't rent trucks today... figure it out. I HAD an appointment! How very sad that you would treat your staff in such a hostile way. But not my problem! 1800, was the one that helped him. Overall, I may give it a 1 star! Over 15 minutes, when it should have taken 5! I was late to my next meeting because of this! I hope they improve their disposition.
DIANA F
Espazio Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in La Joya, TX 78560
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Good experience
Larry GN/A
Jose CI did receive my contract via email as requested.
Robert PClerk was very accommodating. She graciously stayed after closing hours to take care of my drop-off. And she did it all with a pleasant smile!
ARTEMIO M