Dan was very helpful, extremely professional and great to deal with! Nothing to improve upon.
CRAIG M
Customer Reviews for 12 Kent way LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly customer service. Van was easy to pick up and drop off, even after hours with the uhaul app. Cargo van was very new, easy to drive, good mileage.
Carol SDan was very helpful and knowledgeable (Byfield MA)
KERRY QWas not intuitive where the odometer was. App was unreliable and had to re enter info several times.
Emily DCustomer service by Dan Lang was excellent, thorough clear and consistent explanation of clauses and procedures (i was able to overhear the Customer interaction before my turn and it was equally excellent) the vehicle was in wonderful condition and the location makes it very accessible.
EUGENE DDan was great! personable, helpful...glad I came here!
JOHN QI highly recommend the Byfield rental location! Dan was extremely helpful and went out of his way to make sure I was taken care of properly! I was a little anxious about my situation and he took the time to explain and calm me down . I really appreciated his time and help! Highly recommend
SUSAN CDan the UHaul man!! He was extremely helpful and courteous. Arthur too.
Laura ESales man was very great very helpful in making the rental a great experience. Merci
justin HThe store manager at Byfield was very proactive and reached out to me twice to ensure I had what I needed. Good experience.
Robert GCost of rental was absurd. Over 300 for a days rental is very ridiculous in my opinion. Customer servicecwas not helpful in explaining my rental options.
Mikela TThe truck ran like absolute crap and it took us 45 minutes to figure out how to get our key because your app was down. This is a horrible system for customers and we were overcharged by $44 for no reason as representative told us it was a flat rate one day fee and never said a thing about mileage. We should get a refund for $44 and you should train your representatives better. Because our account went into negative because of you and I've also occurred an additional $35 overdraft fee because your rep did not explain the process correctly.
Adam TThe rental agent, Joel, is very personable, polite and professional. He knows me by name and has always been terrific in our interactions. Joel is a 5-Star Plus employee! Sincerely, Rick Roche
Rick RS.O.
Mark PJoel was great and helpful. Equipment was brand new ready and cleared of snow. What could be better?
Richard WJoel provided an exceptional experience
TOM SList the equipment that's available.
Malcolm HEverything so easy and convenient!
Eric ZIt was all perfect.
Holly DGreat, easy rental experience. Customer service rep was very helpful, too.
Shelly Hcustomer service was flawless could not get any better
Carl JVery good customer service. Van was in perfect, clean condition. And available on the spot. No complaints. Great job!
Julie CStor U Self in Byfield supplied me with a great van. It was clean and the perfect size. A smooth and easy rental. I would recommend this company if you want an easy rental and professional service.
Norma DNot much. Joel was extremely helpful explaining all the options. He was friendly and was easy to work with.
Mike MI was advised that I only needed to sweep the vehicle clean to avoid cleaning charge. I swept it twice but as it was a rainy day there was some mud that would not come up with a broom. I was charged $50 for cleaning fee. The contract does allow the charge so I doubt there's any way to get it refunded. I just wish it was made clearer that an additional $50 fee was likely at time of return. If I had known I would have mopped the vehicle bed myself.
Sean MThanks for your helpful customer service
Kathleen LThank you for providing great customer service!
Kathleen LExcellent customer service!
Kathleen LThe combination lock for the van key was old, weathered and very hard to open. I had to enter the combination more than 10 times before it opened. Also, the mobile phone app did not work on my iPhone 13. I had to use the uhaul.com website.
Nicholas LJoe was great
David MGreat people.
JERRY WExcellent customer service, they are helpful and Vehicles always clean
KATHLEEN LThe manager who helped me was very knowledgeable and helpful. He is an asset to the company.
Harry GGreat service! Convenient location. Right by the highway and a gas station to refuel..
JILL NThe app didn't work to get truck from iPhone. Thankfully there was staff there to assist and they were terrific to deal with and got us on our way.
Charles UGreat facility. Chap (forgot his name) in charge was fantastic and friendly!
Paul FOnline reservation system is easy to use, vans are always clean, and available when I need them. Joel at the store is very friendly, courteous and helpful.
Rick WEverything was great
Ida HNothing, it was excellent. Dan even called me when the equipment came back early allowing me to pickup a little before my reservation. Merci.
Michael PDan was the Best! The rental truck he recommended did the trick!
Dave NThe door to the box part did not close very easily.
Lucas FThe truck was old and loud everything worked but it was not a fun use
christopher mI had ordered a furniture dolly as part of my rental. It wasn't available at pick up. As it turns out I didn't need it, but itveould have been nice to know beforehand that it wasn't available.
John GI made a reservation on Monday to pick up my truck Saturday morning at 9 a.m. in Hampton NH.. On Friday at 6 p.m. I got a phone call stating that I now had to drive 30 mins away to pick up a different truck because they didn't have mine available. Last minute inconvenience!! Then when we got to the location the guy there was really nice and I have absolutely no complaints about him he was awesome.. So when we started driving and looking at the gages, the gas gage didn't work so we had to guess on how much to put in the tank! Then to drop off the keys to the truck at the Hampton location, there was not 1 sign that indicated where to even put the keys!!! Overall not the best experience
Faye HJoel was great!!!
Brandon BCombination lock on key lock box are hard to use and confusing taking several attempts to get lock to open. Please consider sourcing a different lock that is easier to use.
Paul DIt took a full hour just to get approved to take the van. Not sure I can blame the location but more the online process. The guy working at the location tried to help but was waiting on someone from the online platform. This doesn't make sense. I love the idea of the online checkout but if it's going to add an hour to the process please empower the person on location to be able to complete the process. No one else was there and yet, waited an hour. This is a flawed process and should be visited.
Erin NVans and Trucks are clean and customer service is always excellent
KATHLEEN LI had to drop the truck off in the morning before they opened so I didn’t speak with anyone or go inside.
Tammy BNothing - professional, personable and clean, excellent van!!
Doug JI drove by two other U-Haul places I could've dropped it off to drag it to the scary location in the middle of the night because that's where you told me to bring it that's ridiculous. And then you charge me extra for mileage? That's ridiculous on top of ridiculous.
Annalyssa M