It’s terrible service they charged my credit card twice and are very rude on the phone.
Sheila A
Customer Reviews for 21st Street Packing Supplies & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wendy, the manager, there was great, very helpful and very efficient in getting my paperwork completed and for me to get on my way.
David MGreat, excellent customer service very professional and reliable wonderful people
LORALIE SThis was a very good experience. Thank you
Stan WThe truck I had wasn’t right it need too be maintained the passenger front tire and transmission asap
MARQWAN PExcellent service! I had to change equipment from a van to a truck and it was done easily, quickly and with a smile.
Rebecca BThe Uhaul location owners are professional and very kind. Wendy is always willing to help us. We just purchased a home and several times over the last two months I needed a trailer or a truck and Wendy took care of us. I give them 5 stars for their awesome customer service skills.
YUSUF BTruck made funky noises when starting to go from a full stop. Was just a simple, local, one-day-move. Got the job done. Pickup and Dropoff were a breeze.
JOSHUA KYour website is awful! I found this great location by chance. After four days of messing with your website and an incompetent Budget truck rental, this site was a relief and joy. You can do better on your website than telling people after they've found a vehicle that it isn't available at that location.
SUSAN KGot the right amount of help without being overbearing, job done.
KENNETH WWendy was AWESOME. Very helpful. Excellent customer service!
NICHOLAS MExcellent service
Yusuf BYour (new?) office wasn't easy to find. I walked in the back door when I arrived.
CHRIS NVery easy check out. Friendly staff.
JASON BGreat Communication and professional!
CORY CDon't know about personnel, because we arrived after the office was closed for the evening. We used the app to return our truck.
James SGreat setup for mobile rental.
Kristi AStaff was professional and friendly.
Terrence SNothing.....The young lady that got me signed in and out the door with the truck I needed was very professional, funny, and a good sense of humor.......priceless...
CHRISTOPHER GI think you're doing a great job. I was in and out and didn't feel pressured into buying anything I didn't need. . Thanks
MARIA HVery nice people with respect. I highly recommend.
ADRIAN BI am very appreciative of the staff showing me how to hook the trailer up
ROBERT NEverything is fine and good to go.
JANICE GNothing at all.
CATHERINE RI have been in business for a very long time, 50 + years. In this time there has been a handful of organizations that have met my expectations and advertised expectations just like "they say"! how ever! this place, Michelle and Wendy were there to put hands down any businesses I have ever used, with their ability to meet professionalism, knowledgably, personality, inclusive, polite, politically correct and even down to earth hospitality ! I never from the moment I glanced thru the window of their office felt any hesitations or second guessed, the prices were as great, the vehicles in excellent condition, and the performance of it and all working order. Thank you thank you thank you! Job done exemplarily!
YOLANDA GAll went well
David RThe ladies were very helpful. A pleasure to do business with.
JEFFREY RVery friendly staff!
Regina HTerrible self serve service.
Keyonna CIt all went smoothly and simple. Very nice to work with people ar this location.
DANIEL EPut jacks on the trailers so customers don't hurt their backs when unhitching the trailers. No one was at the location to assist with the drop off. I don't know if their office area was clean.
JAMIE TNot a good experience with this location since they close at noon on Saturdays, besides there is no sign that shows the truck return location, which is usually posted at other U-Haul locations!
Zaid HVery accommodating when it comes to returning equipment.
WAYNE KWhen they say bring the truck back in the condition it is , that is what they mean. I GET IT. Thank you.
ANTHONY JThe inside of the trailer had broken glass all over the floor. We swept it up and left the trailer in clean condition. Otherwise, the check in process was easy, the employee friendly and the trailer pulled really well. It was easy to pick up and drop off.
Elveda MThe only thing that viuld change is the verification process. Not everyone has another person that can be called.
Theresa MIt was closed and instructions wasn’t clear
Jacqueline HEasy and quick
THOMAS DGreat service! Friendly and helpful ladies!
GLEN HExcellent service à la clientèle
VERONICA BI had a great experience at both locations. The sales people were very friendly and helpful.
KAREN PCan’t comment NA to this location being clean and inviting or helpful personnel as we dropped the truck off after hours and put the keys in the drop box.
LUANN LMy GoTo Uhaul - great service, easy and they always have what I need.
TIMOTHY CNeeded a car hauler and it worked perfect for what I needed it for. Thankyou
RYAN Gvery friendly Easy to rent
Gayle BGreat service, Thank you !
EDWARD JAwesome every time I rent 😊
JOHN LEasy.
fred mGood experience
BILL SEverything went very smoothly and being located a block from a Citgo was very helpful for the fill up on the return.
Richard M