Customer Reviews for 2U Tire LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

Make sure items requested and paid for are in the uhaul. Also the wall was a bit hard when needing to take photos.

Évaluation :

4

Inform the customer this is aa no contact site. I was a bit concerned until I called

Évaluation :

5

The only issue we had was the online pickup and drop off. But we called and both agents were very helpful and got it all settled perfectly.

Évaluation :

1

Retire your trucks sometime before 116k miles so they don't inadvertently lose power while driving. Supply requested and paid for furniture pads.

Évaluation :

4

I wish we could fill all the information out before having to be at the location would have made it much easier.

Évaluation :

1

Don’t ever get U-Haul in this location, was the worst experience of my life, poor customer service, wrong instructions from the very beginning to the end( until I returned my key)

Évaluation :

3

The Uhaul automated process through the android app did not work at all. Totally frustrating experience. I would never rent here again until the automated system has the bugs worked out.

Évaluation :

1

Front doors locked during posted hours. Followed signs around the building. Knocked on back door and employee said "this is unmanned call Uhaul" I showed him my phone on speaker/hold and said I am. I have been waiting ~20 min to pickup my truck. He said I can't help you call Uhaul and closed and locked the door. The Uhaul was muddy inside and the odometer led screen flashes so much you can't take a picture. It doesn't give you the option for video. 0/10. Would never trust Uhaul again.

Évaluation :

2

The truck had mud all over when I picked it up, the back was not cleaned. I was charged for the clean up, and I have been waiting for several days for a regional manager to contact me as I would like to dispute the clean-up fees.

Évaluation :

5

The process to get the trick was awful. It took me almost an hour trying to upload pictures to complete the self check-in. I had to call in to get my time changed because I wasn't given the "pick up my truck" option in the app. This isn't something I will do again.

Évaluation :

5

I did not like the app experience, long wait to speak to someone and difficulty navigating. Waited nearly 45 min total. Ridiculous

Évaluation :

5

Loved the opportunity to drop it off at any time!

Évaluation :

5

I reserved a smaller truck. a combo lock was still on the back of the truck. I was picking up the truck over the phone and no one was at the shop. I called the help serve line, waited on hold for 15 minutes. Was asked to try 10 differnet combinations to open the lock, none work. I was give a bigger truck, different truck. I had a hard time divering it through the apartment complex. I will not check out trucks remotly anymore.

Évaluation :

3

Make sure the equipment rented came with the truck. I was assured that dolly was in the back of the truck and it was not.

Évaluation :

5

The on-site customer service was poor at best. I would never recommend getting a uhaul with virtual checking in. In-person is quicker and far more beneficial.

Évaluation :

2

Lock on back wouldn't open for me. Luckily there was a man there strong enough to open it. Office hours listed but no one in. Took a long time to figure out.

Évaluation :

4

Location is convenient. However, there is no human being here to help or answer questions. Not crazy about doing everything on the app. I lost wifi and had to call the toll free number. Fortunately, they were able to help. When I returned the vehicle, I hit "okay" on the app after putting keys in dropbox. Didn't get an email confirmation so I again had to call the toll free number to make sure everything was finished. I prefer having a live human being help you. Call me old fashioned but relying solely on technology is not ideal.

Évaluation :

5

Everything was great

Évaluation :

5

I was a bit confused with the check in process but besides that, everything went great

Évaluation :

5

The phone app is not user friendly, but we finally got help from Rachael, the 24/7 verification wonderful and helpful employee, Thank you!

Évaluation :

3

Gas was recorded as incorrect. Cab was not clean I was charged and paid for 12 pads, but did not have any in the truck.

Évaluation :

1

I didn’t like having to find out I would have to bring the uhaul to the same location I got it.. that was a extra 10 miles I was charged for … not in my plans… port uhaul service

Évaluation :

3

I was not given the correct moving equipment or way to use the equipment it was locked with a code I didn't get. Also got charged for gas after putting more in then when I took it.